What Is eCall
eCall is an emergency call system that complies with European Union Regulation (EU) 2015/758. See eCall User Information.
The system uses the public cell phone network to initiate a call to the public emergency services when activated automatically in a severe accident or manually by the vehicle occupants.
eCall is designed for emergency calls in case of severe accidents or other emergencies that require the emergency services. It does not support other voice calls.
How Does eCall Work
If an accident results in an attempt to deploy an airbag, excluding knee airbags and rear inflatable seatbelts, or to shut off the fuel pump, or to deactivate the high voltage battery, the system initiates a call to the emergency services. This call cannot be canceled.
In the case of an emergency, the system, as a means of communication aid, can help you contact specific rescue departments of public emergency services. The system does not deploy the rescue operations. The local public emergency service deploys specific rescue operations according to the actual situation.
During an emergency call, the system transmits vehicle data to the emergency service. See Emergency Call System Data.
Note: If the transmission is unsuccessful, this could result in the emergency operator not receiving your vehicle data.
Note: If the system is unable to initiate a call to the emergency services, a voice prompt plays and the emergency call indicator illuminates.
Emergency Call Requirements
The system only operates in areas with a compatible cell phone network and emergency services infrastructure.
Emergency Call Limitations
Not all accidents activate the system. If an accident does trigger the system, it initiates a call to the emergency services. Do not wait for the system to initiate a call if you are able to do so. Call emergency services immediately to avoid a delayed response time. If you do not hear the system within five seconds of the accident, the system could be non-functional.
Using a non-Ford audio system could result in the system not properly operating.
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