USB Port
USB ports may be in the following locations:
- On the instrument panel below the climate control.See Visual Search.
- In the center console.
- On the instrument panel, behind the steering wheel.
You can use the USB port to charge a device only when the engine is running.
Apps - Vehicles With: SYNC 2.5
Note: We recommend that you check your data plan before using your apps through the system. Using them could result in additional charges.
Note: We recommend that you check the app provider's terms and conditions and privacy policy before using their app.
Note: Make sure that you have an active account for apps that you want to use through the system.
Note: Some apps will work with no setup. Others require you to configure some personal settings before you can use them.
Using Apple CarPlay
Switching Apple CarPlay On
- Connect your device to a USB port.
- Follow the instructions on the touchscreen.
Note: Certain features of the system are not available when you are using Apple CarPlay.
Switching Apple CarPlay Off
- Select Apple CarPlay Preferences.
- Disable Apple CarPlay.
Using Apps on an iOS Device
Note: For more information about available apps, refer to the local Ford website.
When you start an app through the system for the first time, you could be asked to grant certain permissions. You can review and change the permissions that you have granted at any time when your vehicle is not moving.
- Switch Apple CarPlay off.
- Connect your device to a USB port.
- Start the apps on your device that you want to use through the system.
Note: If you close the apps on your device, you will not be able to use them through the system.
- Select Find mobile apps.
Note: The system searches and connects to compatible apps that are running on your device.
- Select the app that you want to use on the touchscreen.
Using Android Auto
Switching Android Auto On
- Connect your device to a USB port.
- Follow the instructions on the touchscreen.
Note: You might need to enable Android Auto from the settings menu.
Note: Certain features of the system are not available when you are using Android Auto.
Switching Android Auto Off
- Select Android Auto Preferences.
- Disable Android Auto.
Using Apps on an Android Device
Note: For more information about available apps, refer to the local Ford website.
When you start an app through the system for the first time, you could be asked to grant certain permissions. You can review and change the permissions that you have granted at any time when your vehicle is not moving.
- Switch Android Auto off.
- Pair your device.
- Start the apps on your device that you want to use through the system.
Note: If you close the apps on your device, you will not be able to use them through the system.
- Select Find mobile apps.
Note: The system searches and connects to compatible apps that are running on your device.
- Select the app that you want to use on the touchscreen.
Apps Troubleshooting
| Symptom | Possible Cause and Resolution |
|---|---|
| The system cannot find any apps. |
|
| I have a compatible device and it is correctly connected but the system still cannot find any apps. |
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| I have a compatible device, it is correctly connected and my apps are running but the system still cannot find any apps. |
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| I have an Android device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them. |
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| I have an iOS device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them. |
|
| I have an Android device running a media app which the system has found but I cannot hear the sound or the sound is very quiet. |
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| I have an Android device running a number of compatible apps but the system cannot find all of them. |
|
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