2020 Jeep Grand Cherokee Owners Manual - IF YOU NEED ASSISTANCE

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are vitally inter- ested in your satisfaction. We want you to be happy with our products and services.

Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer's authorized dealers have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.

This is why you should always talk to an authorized dealer service manager first. Most matters can be resolved with this process.

If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer. They want to know if you need assistance.

If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.

Any communication to the manufacturer's customer center should include the following information:

Owner's name and address

Owner's telephone number (home, mobile, and office)

Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage

P.O. Box 21–8004

Auburn Hills, MI 48321–8004 Phone: (877) 426-5337

P.O. Box 1621

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

Av. Prolongacion Paseo de la Reforma, 1240 Sante Fe C.P. 05109

Mexico, D. F.

In Mexico City: 800-505-1300

Outside Mexico City: +(52) 55 50817568 Puerto Rico And US Virgin Islands FCA Caribbean LLC

P.O. Box 191857

San Juan 00919-1857

Phone: (877) 426-5337

Fax: (787) 782-3345

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To assist customers who have hearing difficulties, the manu- facturer has installed special Telecommunication Devices for the Deaf (TDD) equipment at its customer center. Any hearing or speech impaired customer, who has access to a TDD or a conventional teletypewriter (TTY) in the United States, can communicate with the manufacturer by dialing 1-800-380-CHRY.

Canadian residents with hearing difficulties that require assistance can use the special needs relay service offered by Bell Canada. For TTY teletypewriter users, dial 711 and for Voice callers, dial 1-800-855-0511 to connect with a Bell Relay Service operator.

You may have purchased a service contract for a vehicle to help protect you from the high cost of unexpected repairs after the manufacturer's New Vehicle Limited Warranty expires. The manufacturer stands behind only the manufac- turer's service contracts. If you purchased a manufacturer's service contract, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of

the vehicle delivery date. If you have any questions about the service contract, call the manufacturer's Service Contract National Customer Hotline at 1-800-521-9922 (Canadian resi- dents, call (800) 465-2001 English / (800) 387-9983 French).

The manufacturer will not stand behind any service contract that is not the manufacturer's service contract. It is not responsible for any service contract other than the manufac- turer's service contract. If you purchased a service contract that is not a manufacturer's service contract, and you require service after the manufacturer's New Vehicle Limited Warranty expires, please refer to the contract documents, and contact the person listed in those documents.

We appreciate that you have made a major investment when you purchased the vehicle. Authorized dealers have also made a major investment in facilities, tools, and training to assure that you are absolutely delighted with the ownership experience. You will be pleased with their sincere efforts to resolve any warranty issues or related concerns.