Frequently Asked
Questions/TroubleshootingBelow are some frequently asked questions and troubleshooting items that you may have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see "Setting the Clock". For vehicles with navigation, the time is automatically set using GPS signals.
Q: Why doesn't the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the engine.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle's exterior lights will automatically turn on or off depending on the ambient lighting.
Q: Only the driver's door unlocks when I shift to Park (P). Can both doors unlock?
A: On the HOME Screen, select Settings, then Vehicle, then Keyless Access Setup, then Door Unlock Mode. Select "All Doors."
Q: After my battery was disconnected or went dead, the audio system is asking for a code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle and the audio system, and press and hold the power button until the system reactivates.
Q: Why can't I operate Pandora®* through the audio system?
A: Audio may be streaming through Bluetooth® Audio. Make sure Pandora mode is selected and the phone cable is properly connected to the USB port. Some phones may prompt you to "Allow" a connection.
Q: Is my phone compatible with Bluetooth® features?
Q: Every time I press the Talk button, the system gives me voice prompts*. Can I turn these off?
A: From the HOME Screen, select Settings, then System, then Voice Recognition, then Voice Prompt. Select Off.
Q: Why can't I select an item using the touchscreen?
A: To reduce the potential for driver distraction, certain items are limited or inoperable while the vehicle is moving. Use voice commands or pull over to select the items.
Q: Where can I find the vehicle identification number (VIN)?
A: Check the label on the driver's doorjamb.
*if equipped
- Contact Us
- Setting the Clock
- Tire Pressure Monitoring System (TPMS)
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