Voice control
Introduction to using voice control
With voice control, you can have certain functions carried out by voice command.
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
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Command-based voice control (standard).
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Enhanced voice control (offline or online).
Does my vehicle have voice control?
If there is a Talk button 
on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly, e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. In online mode, voice commands can be better processed because more data is available. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
Start voice control by saying the activation word available in your country .
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
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Avoid excessive emphasis and strong accents.
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Do not leave long pauses in speech.
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Avoid external and background noise.
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Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
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Tap HOME
.
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
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Start speaking: Say the activation word.
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Start via multi-function steering wheel: Press the Talk button
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Starting up via the Infotainment system: Tap on VOICE.
Depending on cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding or the VOICE button.
Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
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Finish speaking: To open suggestions for a voice command to cancel, tap HOME
General. -
End via the multi-function steering wheel: press the Talk button
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End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
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Tap MENU
Voice control Voice control start/end sound or Activation word.
Speaking and recognizing the activation word
Precondition:
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The Activation word is switched on in the settings.
Bonjour Volkswagen.
Hola Volkswagen.
Hello Volkswagen.
Troubleshooting
Voice control is not responding
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Voice control is not available in your language.
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Set the correct system language in the Infotainment system.
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Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
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Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
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Voice control has misinterpreted the question.
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Clearly give your voice command again.
Voice control is not performing the function
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This function cannot be performed by voice control.
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The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
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Settings within the function are preventing the device from switching on or carrying out the function.
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Voice control did not understand the voice command.
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There is insufficient data.
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