Emergency assistance
Safety Connect is a sub- scription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Con- nect is supported by Toyota’s designated response center, which operates 24 hours per day, 7 days per week.
Safety Connect service is available by subscription on select, telematics hardware- equipped vehicles.
By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agree- ment and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Can- ada. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.
Microphone “SOS” button
LED light indicators
1-3. Emergency assistance 67
1
Helps drivers receive necessary response from emergency service providers. (P.69)
*: U.S. Patent No. 7,508,298 B2
Helps drivers in the event of vehicle theft. (P.70)
Connects drivers to response-cen- ter support. (P.70)
Provides drivers various on-road assistance. (P.70)
A variety of subscription terms are available for purchase. Con- tact your Toyota dealer, call the following appropriate Customer Experience Center or push the “SOS” button in your vehicle for further subscription details.
1-800-331-4331
1-888-869-6828
1-877-855-8377
U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services will function in or outside the U.S. Virgin Islands.
The Safety Connect response cen- ter will offer support in multiple lan- guages. The Safety Connect system
will offer voice prompts in English, Spanish, and French. Please indi- cate your language of choice when enrolling.
You may be unable to contact the response center if the network is
busy. 1
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Safety Connect LED light Indicators |
The following indicator light pat- terns indicate specific system usage conditions:
= Safety Connect call in pro- cess
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Safety Connect services |
In case of either airbag deploy-
ment or severe rear-end colli- sion, the system is designed to automatically call the response center. The responding agent receives the vehicle’s location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occu- pants are unable to communi- cate, the agent automatically treats the call as an emergency, contacts the nearest emer- gency services provider to describe the situation, and requests that assistance be sent to the location.
If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Customer Experi- ence Center at 1-800-331-4331 in the United States, 1-877-855- 8377 in Puerto Rico or 1-888- 869-6828 in Canada, and follow the prompts for Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect- equipped vehicle location data may, under certain circum- stances, be shared with third parties to locate your vehicle. Further information is available at Toyota.com in the United States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehi- cle’s location, assess the emer- gency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.
Subscribers can press the “SOS” button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
Important! Read this informa- tion before using Safety Con- nect.
The Safety Connect system installed in your vehicle is a low- power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and international standards bodies.
Those standards were based on comprehensive and periodic evaluations of the relevant sci- entific literature. Over 120 scien- tists, engineers, and physicians
complies with the FCC guide- lines in addition to those stan- dards.
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