Troubleshooting
Map, Voice, Entering Destinations
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Problem
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Solution
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The Startup Confirmation screen is displayed every time I start the car.
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This is normal. The Startup Confirmation screen reminds you and your guest drivers to always operate the navigation system in a safe manner. The Startup Confirmation screen goes off after a certain period of time, even if you do not select OK.
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The navigation system reboots by itself (returns to the opening screen).
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A reboot can be caused by extreme temperatures or shock from bumpy roads, and does not necessarily indicate a problem. If this happens frequently, please see your dealer.
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How do I specify a destination when an entered city or street could not be found?
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Try selecting the destination directly from the map.
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How do I delete saved places?
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Press the
 button. Select Navigation >  > Manage Places > Saved Places >  > Save. |
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I cannot hear the navigation system voice.
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Press the
button. Select General Settings > System > System Volumes.Turn up Navigation Guidance, if volume level is low.
For more details, see the Owner’s Manual.
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Traffic
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Problem
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Solution
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Traffic information is missing or is not displaying properly. What is wrong?
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Verify the following:
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Guidance, Routing
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Problem
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Solution
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The navigation system does not route me the same way I would go or the same way as other mapping systems.
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The navigation system attempts to generate the optimal route. You can change the route preferences used when calculating a route.
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The street I’m on is not shown on the map screen.
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The mapping database is constantly undergoing revision.
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The vehicle position icon is not following the road.
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How do I stop the map from rotating as I drive along?
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The “Arrival time” display sometimes increases even though I am getting closer to my destination.
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The “Arrival time” is based on the speed limit on each road. Depending on the traffic conditions, the “Arrival time” may be calculated to be earlier or later.
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My elevation (shown when I display the current position) seems to fluctuate even though my elevation has not changed.
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This is normal. The elevation can vary ±100 ft (30 m) due to GPS calculation errors.
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My elevation is missing on the “current position” screen.
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The elevation is only displayed if the GPS antenna can receive signals from at least four satellites. Try moving the vehicle into an open area. The elevation is also not displayed if the calculated elevation is zero or below sea level.
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(heading-up) or 
(3D map).
(north-up) on left side of the map.Update, Coverage, Map Errors
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Problem
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Solution
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My city is not part of a fully verified detailed coverage area.
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The mapping database is constantly undergoing revision.
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Does the navigation system work outside North America?
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The system contains maps for the United States of America, Canada, Mexico, Puerto Rico, US Virgin Islands, Cayman Islands, Bahamas, French Guiana, Guadeloupe, Martinique, Saint Barthelemy, and Jamaica. The navigation system will not work in other countries.
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Display, Accessories
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Problem
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Solution
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The display appears dim when starting the car in really cold weather.
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This is normal. The display will become brighter after a few minutes.
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Miscellaneous Questions
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Problem
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Solution
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My clock frequently changes forward and backward by one hour.
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The clock setting is automatically updated based on your GPS location. If you are driving near a time zone border, the automatic update likely is the reason.
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How do I change the interface language?
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Press the
button and then select General Settings > System > Language.Select the desired language for system language and then select Save.
For more information, see the Owner's Manual.
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Download Manual