2023 Ford Edge Owners Manual - Connected Vehicle

Connected Vehicle

Connected Vehicle Requirements

Connected service and related feature functionality requires a compatible vehicle network.

Some remote features require additional service activation. Log in to your Ford account for details. Some restrictions, third party terms and message or data rates may apply.

Connected Vehicle Limitations

Evolving technology, cellular networks, or regulations could affect functionality and availability, or continued provision of some features. These changes could even stop some features from functioning.

What Is the Modem

 Enabling and Disabling the Modem

1. Press Settings on the touchscreen.

1. Press Connectivity.

1. Press Connected Vehicle Features.

1. Switch vehicle connectivity on or off.

Connecting FordPass to the Modem

1. Make sure that the modem is enabled using the vehicle settings menu.

1. Open the FordPass app on your device and log in.

1. Add your vehicle or select your vehicle if already added.

1. Select the option to activate your vehicle.

1. Make sure that the name on the screen matches the name shown in your FordPass account.

1. Confirm that FordPass account is connected to the modem.

Connecting the Vehicle to a Wi-Fi Network

1. From the settings menu, press Connectivity. See  Center Display . 

1. Press Wi-Fi.

1. Switch Wi-Fi on.

1. Press View Available Networks.

1. Select an available Wi-Fi network.

Note:   Enter the network password to connect to a secure network.

Connected Vehicle Settings

You can adjust several settings on the touchscreen under the connected vehicle features menu, such as:

• Vehicle connectivity.
• Share vehicle data.
• Share vehicle location.
• Share driving data.

Note:   Depending on your vehicle, different options may be available.

Note:   Editing connectivity settings could result in some features not operating correctly or at all. When you edit connectivity settings, pop-up messages may appear to notify you that services will not work without that setting. If you switch a feature on, pop-up messages could appear informing you of the settings that will be turned on. Some features, for example driver assistance features, use map data. We recommend having all connected vehicle settings enabled to allow the map content to be updated to the latest version.

Press the button next to a menu option for more information.

Connected Vehicle – Frequently Asked Questions - Vehicles With: Modem

Why can I not confirm the connection of my FordPass account to the modem?

• The modem is not enabled. Switch vehicle connectivity on.
• The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.

Frequently Asked Questions - Vehicles With: SYNC 4

Why can I not confirm the connection of my FordPass account to the modem?

• The modem is not enabled. Switch vehicle connectivity on.
• The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.

Why can I not connect to a Wi-Fi network?

• You entered the wrong network password. Enter the correct password.
• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• There are multiple access points in range with the same network name. Choose a unique name for your network. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.

Why does the Wi-Fi connection disconnect after successful connection?

• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.

What can I do if I am close to a Wi-Fi router but the network signal strength is weak?

• If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi router.

• If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi router or open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the router.
• If your vehicle is in a garage and you have the garage door closed, open the garage door as it could block the signal.

Why can I not see a network I expect to see in the list of available networks?

• The network is hidden. Make the network visible and try again, or manually add a network in the Wi-Fi settings menu.
• Some network security types are not supported, for example WEP.

Why do software downloads take too long?

• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• Wi-Fi network is in high demand or has a slow Internet connection. Use a more reliable Wi-Fi network.

Why does the software not update when the system seems to connect to a Wi-Fi network and the signal strength is excellent?

• No software update is available at this time.
• Select automatic updates option in the settings menu to enable automatic software update or contact an authorized dealer.
• There could be a connection problem. Test the network using another device.