VW Car-Net® Security & Service: Connecting you and your vehicle
Introduction to the subject
In this chapter you will find information on the following subjects:
For vehicles equipped with VW Car-Net, VW Car-Net® Security & Service is provided by Verizon Telematics, Inc. (VzT). Automatic Crash Notification (ACN) for new vehicles may be enabled for up to 6 months without activating a trial or paid subscription. ACN for Certified Pre- Owned vehicles is available for a 3 month trial which can be enabled by contacting a VW Car-Net Security & Service Customer Specialist. Manual Emergency Call service and all other VW Car-Net Security & Service features require a trial or paid subscription. VW Car-Net Security & Service requires vehicle cellular connectivity and availability of vehicle GPS signal. VW Car-Net Security & Service may collect location information. See applicable Terms of Service and Privacy Policy available at www.vw.com/carnet for details.
Data Collection and Privacy
Vehicle location information is transmitted to Volkswagen and the VW Car-Net Security & Service provider, Verizon Telematics, Inc. (VzT), anytime you press a VW Car-Net in-car button, when an ACN event occurs, or periodically in connection with the operation of VW Car-Net Security & Service.
Unless VW Car-Net Security & Service equipment is disabled in the vehicle, it is possible for Volkswagen and VzT to determine the car’s location if required by law, court order, subpoena, or other legal requirement. For more information, please contact the VW Car-Net Response Center at 1-877-820-2290.
Calls may be monitored or recorded.
Volkswagen collects, processes, transmits, uses and shares information about you and your vehicle in accordance with the VW Car-Net Security & Service Terms of Service and Privacy Policy. See the VW Car-Net Security & Service Terms of Service and Privacy Policy at (http://www.vw.com/carnet) for more details.
WARNING
Application software and VW Car-Net Security & Service features that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
- VW Car-Net Security & Service features can be used only where adequate cellular and GPS signals are available.
- Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
- Protect the mobile device and its application software from misuse.
- Never modify application software and VW Car-Net Security & Service features.
- Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and VW Car-Net Security & Service features while driving can distract the driver from traffic.
- Always drive attentively and responsibly.
A Declaration of Compliance with the United States FCC and Industry Canada regulations is on .
VW Car-Net® Security & Service
Read and follow the introductory information and safety information first
Your vehicle may be equipped to enable VW Car-Net® Security & Service, a suite of connected vehicle services that makes driving and owning a Volkswagen vehicle more convenient. VW Car-Net Security & Service allows you to seamlessly connect your car and your life by offering the following services:
- Safe & Secure – Automatic Crash Notification, Roadside Assistance, Manual Emergency Call, and Stolen Vehicle Location offers support and assistance when you need it most.
- Family Guardian – Create Speed, Boundary, Curfew, or Valet alerts for peace of mind when your teen driver is at the wheel.
- Remote Vehicle Access – Check your vehicle status, lock your doors, honk and flash, and view your last parked location through a compatible smartphone using the VW Car-Net Security & Service mobile app (text and data rates may apply).
- Diagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service scheduling.
You can access VW Car-Net Security & Service via your VW Car-Net iPhone® or Android® app (text and data rates apply) and the VW Car-Net Security & Service website (http://www.vw.com/carnet). If you have a question or would like to subscribe, please either press the button in your vehicle or contact the VW Car-Net Security & Service Response Center at 1-877-820-2290. For more information or to log on to your VW Car-Net Security & Service account, visit http://www.vw.com/carnet.
Note: Please review the VW Car-Net Security & Service Terms of Service and Privacy Policy at http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new vehicle sale, without activating a trial or paid subscription.
The Manual Emergency Call service and all other VW Car-Net® Security & Service features require a trial or paid subscription. To begin your trial or paid subscription, authentication and activation are required. For more information, please visit the website (http://www.vw.com/carnet), press the button in the 3-button module in your vehicle, or contact the VW Car-Net Security & Service Response Center at 1-877-820-2290.
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription .
Once a trial or paid VW Car-Net Security & Service subscription has been activated, please advise all who use the vehicle that different kinds of data can be sent and received automatically by the vehicle, including speed, location and more.
WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and indicator lights. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
- Always consult vehicle literature for maintenance guidelines.
- Never ignore warning lights or text WARNINGS.
- Always stop the vehicle as soon as it is safe to do so.
- Park the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
- A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
- Before opening the engine hood, always switch off the engine and let the engine cool down.
- Always be very careful when working in the engine compartment, which is a potentially dangerous area in any motor vehicle and can cause serious personal injury.
NOTE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your vehicle in accordance with the VW Car-Net Security & Service Terms of Service and Privacy Policy. See the VW Car-Net Security & Service Terms of Service and Privacy Policy at http://www.vw.com/carnet for more details.
VW Car-Net Security & Service features use a system based on a wireless communication network. If all technical and other conditions are met and VW Car-Net Security & Service still does not work properly, please try using the service again later.
The VW Car-Net Security & Service website (http:// www.vw.com/carnet) contains the most up-to-date information and instructions about VW Car-Net Security & Service features.
- Please regularly visit the website to learn about changes to services and new features.
- VW Car-Net Security & Service features can be modified, discontinued, deactivated, reactivated or expanded without any further notice.
Application software (“apps”)
Read and follow the introductory information and safety information first
Many mobile devices are equipped to load application software (apps) into the device. Apps can make it possible to display additional information on the factory-installed Radio or Navigation system or activate, control or deactivate specific vehicle features.
Application software, its usage and the wireless connection required to use application software may be billable services. Apps may be provided by third parties. Therefore you should refer to the terms of use and privacy statements associated with the apps for information about how the apps collect, use and share information about you, your vehicle or your mobile device.
The application software provided may be designed to be used for a variety of purposes and be specific to your vehicle and country . The content, range of software provided and application software provider can vary. Some application software is also subject to the availability of services provided by third parties. In order for some application software to work, wireless service reception must be strong enough to handle the data exchange involved (text and data rates apply).
Application software descriptions may be provided by the service provider.
Due to the multitude of mobile devices and fast pace of software development, the application software provided may not run on all mobile devices and their operating systems. This may even apply for the same model of a mobile device. For example, application software may run on version 2 of the device's operating system but not on version 3.
Application software can be modified, discontinued, deactivated, reactivated or expanded without any further notice.
In order for some application software to work, the wireless or cable connection between the factory-installed Radio or Navigation system and a compatible, functioning mobile device must be strong enough and uninterrupted.
NOTE
Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious application software, poorly programmed application software, insufficient wireless service reception, data loss during transmission or misuse of mobile devices.
3-button module
Fig. 132 In the roof console: 3-button module to connect to VW Car-Net Security & Service operators (if equipped).
Read and follow the introductory information and safety information first
If equipped, the buttons in the 3-button module provide access to several VW Car-Net® Security & Service features and pressing a button will initiate a connection to the VW Car-Net Security & Service Response Center. Calls may be monitored or recorded. In general, the VW Car-Net Customer Specialist will end the call.
Key to :
Connects to Customer Specialist at the VW Car-Net Security & Service Response Center.
Connects to the Volkswagen Roadside Provider for assistance in the event of a breakdown.
Activates an emergency call.
- To begin a call: Press and hold the relevant button for longer than 2 seconds.
- To end the call: Press the button again.
LED light in the 3-button module
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription. The LED light will go off if the trial period is over and the customer has not subscribed to the VW Car-Net Security & Service. The LED light will be red only during a VW Car-Net hardware malfunction or fault.
WARNING
Application software and VW Car-Net Security & Service features that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
- VW Car-Net Security & Service can be used only where adequate cellular and GPS signals are available.
- Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
- Protect the mobile device and its application software from misuse.
- Never modify application software and VW Car-Net Security & Service features.
- Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and VW Car-Net Security & Service services while driving can distract the driver from traffic.
- Always drive attentively and responsibly.
NOTE
The system does not support simultaneous VW Car-Net Security & Service and mobile phone calls via the mobile phone package.
- When a VW Car-Net Security & Service feature is accessed through the 3-button module call buttons, any calls on a mobile device connected to the vehicle’s mobile phone package will be automatically disconnected.
- Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone package could end any connection to the VW Car-Net Security & Service Response Center made through the 3-button module.
- Calls on a mobile device connected to the vehicle's mobile phone package cannot be accepted or initiated during an automated emergency connection to the VW Car-Net Security & Service Response Center, for example, because an airbag has deployed.
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