Getting assistance outside the u.s. and canada
Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel or petrol/gas engines or the proper sulfur fuel for diesel engines.
If you cannot find the proper fuel recommended for your vehicle, contact our Customer Relationship Center.
The use of improper fuels in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using improper fuels may also result in difficulty importing your vehicle back into the United States.
If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands and/or Puerto Rico, Central America, the Caribbean, and Israel and the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact the corresponding Ford Customer Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
| Customer Relationship Center | Phone | Fax | |
|---|---|---|---|
| Asia Pacific | N/A | N/A | [email protected] |
| Caribbean and Central America | +1-800-841-3673 | N/A | [email protected] |
| Middle East | Ford 80004443673 | 971 4 3327 266 | [email protected] |
| Lincoln 80004441067 | |||
| UAE 80004441066 | |||
| Saudi Arabia 8008443673 | |||
| Mobily and Zain cell phone users in Saudi 800850078 | |||
| Kuwait 22280384 | |||
| North Africa | N/A | N/A | [email protected] |
| Puerto Rico and U.S. Virgin Islands | +1-800-841-3673 | N/A | [email protected] |
| Sub-Saharan Africa | N/A | N/A | [email protected] |
| South Korea | +82-02-1600-6003 | N/A | [email protected] or [email protected] |
If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Global Trade Services by emailing, [email protected].
If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
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