2021 Dodge Charger Owners Manual - ASSIST AND SOS MIRROR — IF EQUIPPED

ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an ASSIST and a SOS button.

NOTE:

• Your vehicle may be transmitting data as authorized by the subscriber
• The ASSIST and SOS buttons will only func- tion if you are connected to an operable LTE (voice/data) or 4G (data) network. Other Uconnect services will only be operable if your SiriusXM Guardian™ service is active and you are connected to an operable LTE (voice/data) or 4G (data) network.

ASSIST Call

The ASSIST Button is used to automatically connect you to any one of the following support centers:

• Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you will be connected to a representative for assistance. Roadside Assistance will know what vehicle you’re driving and its location. Additional fees may apply for roadside Assis- tance.
• SiriusXM Guardian™ Customer Care In-vehicle support for SiriusXM Guardian™.
• Vehicle Customer Care – Total support for all other vehicle issues.
• Uconnect Customer Care – Total support for Radio, Phone and NAV issues.

SOS Call

NOTE:

In case the SOS Call button is pushed in error, there will be a 10 second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the Rearview Mirror or press the cancellation button on the Device Screen.

Termination of the SOS Call will turn off the green LED light on the Rearview Mirror.

Indication that the occupant placed a SOS Call.

The vehicle brand.

The last known GPS coordinates of the vehicle.

NOTE:

1. Push the SOS Call button on the Rearview Mirror.
2. The LED light located between the ASSIST and SOS buttons on the Rearview Mirror will turn green once a connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit the following important vehicle information to a SOS operator:
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if additional help is needed.
   - Your vehicle may be transmitting data as authorized by the subscriber.
   - Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to determine if additional help is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occu- pants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system will attempt to remain connected with the SOS operator until the SOS operator terminates the connection.

SOS Call System Limitations

Vehicles sold in Mexico DO NOT have SOS Call system capabilities.

SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.

If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:

• The Rearview Mirror light located between the ASSIST and SOS buttons will continuously illuminate red.
• The Device Screen will display the following message “Vehicle device requires service. Please contact an authorized dealer”.
• An In-Vehicle Audio message will state “Vehicle device requires service. Please contact an authorized dealer”.

Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:

• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact.
• The SOS Call system software and/or hardware are damaged during a crash.
• The vehicle battery loses power or becomes disconnected during a vehicle crash.
• LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed.
• Equipment malfunction at the SOS operator facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.

NOTE:

• Your vehicle may be transmitting data as
• Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/ data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable LTE (voice/ data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.

Changes or modifications not expressly approved by the party responsible for compli- ance could void the user's authority to operate the equipment.

Automatic SOS — If Equipped

Automatic SOS is a hands-free safety service that can immediately connect you with help in the event that your vehicle’s airbags deploy. Please refer to your provided radio supplement for complete information.