Service
Service menu
Depending on the equipment, settings can be applied in the service menu.
Opening the service menu in the Volkswagen Digital Cockpit Pro version
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Select the Range information profile.
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Press and hold the
button on the multifunction steering wheel for approximately four seconds. -
Navigate in the menu using the buttons on the multi-function steering wheel.
Opening the service menu in the Volkswagen Digital Cockpit Basic version
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Select the Travel time/distance driven secondary display.
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In the display selection of the Travel time/distance driven secondary display, press and hold the
or 
button on the multi-function steering wheel in the same direction for approximately six seconds. -
Use the
and 
arrow buttons to navigate the menu.
Resetting the service interval display
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Select Service menu.
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Follow the instructions in the instrument cluster display.
Resetting the oil change service
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Select Reset oil change service menu.
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Follow the instructions in the instrument cluster display.
Resetting the trip odometer in the Volkswagen Digital Cockpit Pro version
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Select Reset trip menu.
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Follow the instructions in the instrument cluster display.
Displaying the engine code
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Select Engine code menu.
The engine code is shown on the instrument cluster display.
Setting the time
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Select Time menu.
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Set the time with the
and arrow buttons.
Displaying copyright information
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Select the Copyright menu to access the copyright information.
Service interval display
Displays about service events appear in the instrument cluster display and in the Infotainment system. There are different versions of the instrument cluster and Infotainment system; therefore, the versions and appearances of the displays may vary.
Service appointments at Volkswagen are divided into oil change services and inspections. The service interval display informs the driver about the next service appointment which includes an engine oil change and about the next inspection.
The service intervals are specified for vehicles with the fixed oil change service interval.
Intervals are determined individually on vehicles with the flexible oil change service interval. Oil change services only need to be performed if the vehicle requires it. The specific operating conditions and the personal driving style are also taken into consideration. The service early warning message is first displayed 30 days prior to the calculated oil change service due date. The displayed remaining distance to be traveled is always rounded to 100 km (miles) and the remaining time is rounded to whole days.
Service notification
If an oil change service or an inspection service is due in the near future, a service notification will be displayed when the ignition is switched on.
The specified mileage or time is the distance or time until the next service can be completed.
Service event
When an oil change service or an inspection service is due, a chime will sound when switching on the ignition and you can then see a wrench symbol 
for a few seconds in the Volkswagen Digital Cockpit together with one of the following displays:
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Inspection now!
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Oil change now!
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Oil change service and inspection now!
Checking a service due date in the Infotainment system
When the ignition is on, the engine is off, and the vehicle is stationary, the current service due date can be viewed at any time:
-
Depending on the vehicle equipment, press the
button or function key on the Infotainment system and select the Vehicle menu.Or: depending on the vehicle equipment, press the
button or function key. -
Depending on how your vehicle is equipped, select the Settings menu.
-
Select the Service menu item to display the service information.
Checking a service due date in the Volkswagen Digital Cockpit
When the ignition is on, the engine is off, and the vehicle is stationary, the current service due date can be viewed at any time:
-
Open the service menu ⇒ Service menu.
Resetting the service interval display
If the service interval display was not reset after the oil change service or inspection service, the display can be reset as follows:
The service interval display can only be reset through the service menu ⇒ Service menu.
Do not reset the service interval display between service intervals or incorrect information will be displayed.
If the oil change service interval was manually reset, the service interval display then also switches to a fixed service interval, even on vehicles with the flexible oil change service interval.
The service message disappears automatically after a few seconds when the engine is running or when the button on the multi-function steering wheel is pressed.
If the 12 V vehicle battery in a vehicle with the flexible service interval has been disconnected for an extended period, the time for the next oil change service cannot be calculated. Therefore, the service interval displays may show incorrect calculations. If this is the case, follow the maximum permissible maintenance intervals.
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