Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is played back via the vehicle speakers.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls. The second connected device can receive calls via the Infotainment system and be used to play media.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Opening the phone interface main menu
-
Tap MENU
.Or: press PHONE.
Mobile phone interface equipment and symbols
Refer to ⇒ 
and
Safety instructions.
The equipment features and symbols listed here are not available in all countries and Infotainment systems.
Equipment features
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Hands-free system.
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Use up to two cell phones simultaneously.
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Phonebook with up to 5000 contact entries.
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Convenience telephony.
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Connection to cable-free charging option (cable-free charging function) ⇒ Wireless charging function.
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Connection to in-vehicle microphone.
Symbols in the main menu
The symbols may look different depending on the Infotainment system.
Contacts.
Incoming and outgoing calls lists.
Dial telephone number.
Text messages (SMS and e-mail).
Change active device.
Mobile phone interface settings.
Symbols for telephone calls
The symbols may look different depending on the Infotainment system.
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.Continue a call.
Add participants to a phone conference or begin a phone conference.SOSMake an emergency call.
Receive breakdown assistance.
Voice mail.
Receive information about Volkswagen and various value added traffic and travel services.
Call list symbols
-
To open the call lists, tap on
.
or 
Received incoming call.
or 
Outgoing call.
or 
Missed call.
Frequent calls or favorites from your cell phone (if supported by your cell phone).
Telephone number (company).
Telephone number (private).
Cell phone number.
Fax device.
Fax device (company).
Fax device (private).
Locations with special regulations
Refer to ⇒ andSafety instructions.
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for example:
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Areas near pipes and tanks containing chemicals
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Lower decks in ships and ferries
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Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
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Areas with chemicals or particles in the air, such as flour, dust, or metal powder
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All other locations where the engine or the cell phone must be switched off.
WARNING
Switch off the cell phone and phone interface at locations where there is a risk of explosions and locations with specific regulations.
NOTICE
The cell phone must always be switched off in areas with special regulations relating to or prohibiting the use of cell phones. Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.
Types of phone interface
Refer to ⇒ andSafety instructions.
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
-
Phone interface basic configuration.
-
Convenience phone interface.
Phone interface basic configuration
The phone interface uses the HFP Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system and played back via the vehicle speakers.
Convenience phone interface
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function ⇒ Wireless charging function.
In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the vehicle equipment, this will connect the cell phone to the vehicle antenna. This improves reception and call quality.
Wireless charging function
Fig. 131 Diagram: storage compartment with a liner pad for wireless charging.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
Depending on the vehicle, the rear shelf with liner mat fig. 131 for the wireless charging function is located in the center console or between the front seats in a storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 131. The symbol on the liner mat may look different in some vehicles.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances.
The maximum charging power is 5 watts.
The Qi standard allows suitable Qi-capable cell phones to be charged wirelessly.
To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. The manufacturer of the cell phone can offer further information regarding compatibility.
Only a single Qi-capable cell phone without a protective case and with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm) should ever be placed flat on the wireless charging function shelf.
Qi-capable cell phones with larger dimensions cannot be charged wirelessly.
Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating instructions.
To charge a Qi-capable cell phone, place a suitable cell phone, without a protective case and with the display and the entire surface facing up, flat in the center of the shelf. The charging process starts automatically.
The Infotainment system installed at the factory informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal components in the storage compartment. Remove foreign objects immediately.
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a foreign object in the storage compartment. If a suitable cell phone is used and its position is corrected, the fault may be eliminated.
WARNING
Metal objects can become very hot. This may cause burns to the skin or a fire.
-
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
Do not place any ID cards, credit cards, etc. with magnetic strips or with a chip on the wireless charging shelf. The data stored on the magnetic strips or the chip could become unusable.
Coupling, connecting and managing
Refer to ⇒ andSafety instructions.
To use the phone interface functions, pair a cell phone capable of making phone calls with the Infotainment system. Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment system.
The coupling process may take a few minutes. The available functions depend on the cell phone used and its operating system.
Pairing a cell phone
Prerequisites for coupling:
Bluetooth is activated on the cell phone.
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Bluetooth is activated on the Infotainment system.
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Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
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Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
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Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
-
Only carry out the coupling when the vehicle is stationary.
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.
While the Infotainment system is in the Known cell phones menu, the wireless charge function is deactivated. The cable-free charging function is reactivated if you leave the menu.
Depending on the vehicle equipment, pairing and connecting is also possible via quick access on the home screen by tapping 
on the home screen.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone.PassiveThe cell phone is paired and connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Connecting a cell phone
Prerequisite: A cell phone is paired with the Infotainment system.
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Activate Bluetooth in the cell phone.
Change connection type (inactive to active)
Prerequisite: Several cell phones are connected to the Infotainment system simultaneously.
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Tap
.Or: tap on the name for the active cell phone.
Or: tap Replace.
The actively connected cell phone is highlighted.
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Select the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data or settings, is saved in the user profile. A maximum of ten user profiles may be saved in the Infotainment system simultaneously.
To delete the stored data completely, reset the Infotainment system to the factory settings.
Using a phone
Refer to ⇒ andSafety instructions.
Open the mobile phone interface
-
Tap
.Or: tap MENU
.Or: press PHONE.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting the telephone number.
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
-
Tap
. Tap on a contact in the list to make the call.Or: tap
. Tap and enter the name of the contact in the input field to search for the contact. Tap the contact to make the call.Or: tap a favorite in the main menu of the phone interface to make a call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The phone interface displays the call list for the cell phone. Make a call via the call list.
-
Tap
All. Tap on a number in the list to make the call.Or: tap
and filter entries in the call list, e.g. by missed calls or dialed numbers. Tap a number on the filtered list to make the call.
Manually entering the telephone number
-
Tap
and enter the telephone number. -
Tap
to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Phone directory, favorites and speed dial keys
Refer to ⇒ andSafety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell phone.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
The symbols may look different depending on the Infotainment system.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, it is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile ⇒ Coupling, connecting and managing.
Programming a speed dial key
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Tap a free speed dial key.
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Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
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Tap and hold the speed dial key until the phonebook opens.
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Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling favorites
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Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
-
Tap
Manage favorites.To delete a favorite, tap the preferred speed dial key
.Or: tap
.Or: to delete all favorites from all speed dial keys, tap Delete all.
-
Tap confirm to delete the data.
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