First steps
Introduction
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.
Prior to the first use
Before using the Infotainment system for the first time, read the following points to be able to fully use the available functions and settings:
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Observe the safety instructions ⇒ Safety instructions.
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Reset the Infotainment system to factory settings.
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Find your favorite radio stations and save them on the station preset buttons to quickly access them ⇒ Radio mode.
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Only use suitable audio sources and data carriers ⇒ Media mode.
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Use current map data for the navigation system.
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Pair a cell phone in order to use the phone interface to make calls ⇒ Mobile phone interface.
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Register on VW Car-Net® to use related services.
Other applicable documents
In addition to this manual, please refer to the following documentation when using this Infotainment system and its components:
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Supplements to your Owner's Manual.
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Operating instructions for the cell phone or audio sources.
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Operating instructions for external data carriers and players.
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Instructions for retrofitted or additional Infotainment accessories.
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Service description when using VW Car-Net services.
Safety instructions
Refer to ⇒
and
.
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Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached through links and is not responsible for their content.
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Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
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The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.
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Parking buildings, garages, underpasses, tunnels, tall buildings, mountains and valleys or electrical devices such as battery chargers can also interfere with cell phone, GPS and radio signal reception.
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Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.
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Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices, and external audio and media sources.
WARNING
The Infotainment system's central processor is networked with the control modules installed in the vehicle. As a result, if the central processor is incorrectly repaired, removed or reinstalled, there is an increased risk of accident and injury.
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Never replace the central processor with a used central processor from a scrap vehicle or from recycling.
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Always have the central processor repaired, removed and reinstalled by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Driver distraction can cause accidents and injuries. Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data carrier or audio source while driving can distract from traffic and cause accidents.
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Always drive attentively and responsibly.
WARNING
Displays and information on the screen may be difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty.
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Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly.
WARNING
Setting the volume too high prevents warning chimes from being heard from outside and can cause hearing damage. This is true even if you are exposed to a loud volume for only a short time.
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Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as sirens on emergency service vehicles) can still be heard.
WARNING
Sudden volume fluctuations may occur when the audio or media source is changed or connected.
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Reduce the volume level before changing or connecting an audio or media source.
WARNING
The following conditions may prevent or cause interruptions to emergency calls, phone calls, and data transmission:
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If you are in a location with no or very poor cell phone or GPS reception.
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If you are in a location where there is good cell phone and GPS reception, but the telecommunications provider's mobile communications network is malfunctioning or unavailable.
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If the vehicle components required for emergency calls, phone calls, and data transmission are damaged, not operating, or have insufficient power.
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If the cell phone battery is drained or if the battery charge level is too low.
WARNING
Radio stations can broadcast messages about disasters and dangers. It may not be possible to receive or send messages under the following conditions:
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If you are in a location with no radio reception, or insufficient reception.
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If the radio station's frequency bands are malfunctioning or not available.
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If the speakers and vehicle components required for radio reception are damaged, not operating, or have insufficient power.
WARNING
In some countries and mobile networks, emergency calls can only be made under the following conditions:
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A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.
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Adequate network coverage is available.
WARNING
Using a cell phone or CB radio inside the vehicle without a separate outside antenna that is installed correctly may create electromagnetic energy that exceeds permissible limits. This may be dangerous to your health and that of your vehicle occupants. This also applies if the exterior antenna is not installed correctly.
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Keep the cell phone antenna at least approximately 20 cm (8 inches) away from any active medical implants, such as pacemakers, because cell phones can impair the function of active medical implants.
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Do not place a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping the cell phone in a shirt pocket.
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Immediately switch off cell phones if you suspect there is interference with an active medical implant or other medical device.
WARNING
Unsecured or incorrectly mounted cell phones, external devices, and accessories can be thrown through the vehicle interior and cause injury in the event of sudden driving or braking maneuvers or a collision.
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Secure cell phones, external devices and accessories outside of the airbag deployment zone or stow them securely.
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Arrange cables for external devices and audio sources so that they are not in the way of the driver.
WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation.
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Traffic signs, signal systems, and traffic regulations take priority over the driving recommendations and displays in the navigation system.
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Adapt your speed and driving style to the visibility, weather, road and traffic conditions.
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Certain events, such as road closures, can considerably increase the original estimated driving time and distance to the destination, or navigation there may be temporarily impossible.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.
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Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
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Select the volume setting so that the speakers are not damaged.
User information
Refer to ⇒
and
Safety instructions.
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The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start, only the Rear Assist camera can be displayed.
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The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
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Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
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For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
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A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
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Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector lever must also be in the P or N position. This is not a malfunction, but rather compliance with legal regulations.
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Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
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If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
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Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
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The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level is low.
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In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume reduction level can be adjusted.
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The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup
Copyright.
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If selling or loaning your vehicle, make sure that all saved data, files and settings are deleted, and that the external SD card, external audio sources and data carriers are removed, if necessary.
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Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable functions to be carried out, data transfer must not be restricted.
Overview and controls of the 8" version and 6.5" version

Fig. 129 Overview: display and control unit, 8" version.
Possible sensor areas for opening main menus:
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RADIO⇒ Radio mode.
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MEDIA⇒ Media mode.
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PHONE⇒ Mobile phone interface.
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VOICE⇒ Voice control. The sensor area does not have a function in some countries.
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NAV⇒ Navigation.
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APP⇒ App-Connect. The sensor area does not have a function in some countries.
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SOUND.
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CAR.
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MENU Opens the home screen.
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Rotary knob.
Function keys for main menus.
Views (current view is highlighted).
Control Center.
Menu knob.
Further information and tips for operating the Infotainment system are available at ⇒ Operating the Infotainment system.
Touch-sensitive fields
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To open a main menu, tap the corresponding sensor area, e.g. PHONE for the phone interface.
Rotary knob
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Press to switch the Infotainment system on or off.
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Turn left to decrease the volume.
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Turn right to increase the volume.
Function keys for main menus
It is not possible to configure the position of the function keys.
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To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
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Tap a selection to switch to a view.
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Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications. Displayed functions can be configured ⇒ Personalizing the Infotainment system.
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Tap the selection and drag down to open the Control Center.
Menu knob
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Turn to control the list selection.
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Press to confirm a selection.
Screen (touchscreen) (without position numbers)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the Infotainment system, if available.
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Tap MENU
Operation.
Scroll bars (without position numbers)
Certain menus and functions contain additional content above and below the content currently displayed on the screen.
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Tap the scroll bar and drag down or up to display additional content.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
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Tap MENU
Screen
Hand gesture.

Fig. 130 Overview: display and control unit, 6.5" version.
Function keys for opening main menus:
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RADIO⇒ Radio mode.
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MEDIA⇒ Media mode.
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MENU Opens the home screen.
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PHONE⇒ Mobile phone interface.
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APP⇒ App-Connect. The button does not have a function in some countries.
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VOICE⇒ Voice control. The button does not have a function in some countries.
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Rotary knob.
Function keys for main menus.
ID card slot ⇒ Media drives.
Screen (touchscreen).
Menu knob.
Function keys
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To open a main menu, press the corresponding function key, e.g. PHONE for the phone interface.
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To open the home screen, press MENU.
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To start voice control of the connected cell phone, press and hold VOICE.
Rotary knob
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Press to switch the Infotainment system on or off.
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Turn left to decrease the volume.
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Turn right to increase the volume.
Function keys for main menus
It is not possible to configure the position of the function keys.
-
To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the Infotainment system, if available.
-
Tap MENU
Operation.
Menu knob
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Turn to control the list selection.
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Press to confirm a selection.
Media drives
Refer to ⇒
and
Safety instructions.
SD card slot
An SD card slot may be present, depending on the vehicle equipment. This is not available in all Infotainment systems or in all countries.
Insert a compatible SD card into the SD card slot to use saved media such as audio files or media files in the Infotainment system. Supported file formats are displayed in the Infotainment system. Other file formats are ignored.
Dimensions for compatible SD cards:
32 mm x 24 mm x 2.1 mm (approx. 1 in x 0.94 in x 0.083 in)
32 mm x 24 mm x 1.4 mm (approx. 1 in x 0.94 in x 0.055 in)
Securely inserting an SD card
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Insert an SD card carefully into the SD card slot with the angled corner inserted first and the contact surfaces facing down until you feel it click into place.
If the SD card cannot be inserted, check whether the SD card is compatible and ensure you are inserting it in the correct position.
NOTICE
Forcing the SD card into the slot, using an SD card with incorrect dimensions or using an SD card adapter can result in damage to the SD card slot, the SD card or both.
Inserting other objects such as SIM cards into the SD card slot can result in damage to the object, the SD card slot or both.
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Do not use force when inserting SD cards.
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Note the dimensions for compatible SD cards.
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Do not use an SD card adapter.
If the Infotainment system cannot read the data on an SD card, a corresponding message will be displayed on the screen.
An SD card with navigation data cannot be used as a storage medium for other files. Any saved files will not be recognized by the Infotainment system.
Operating the Infotainment system
Refer to ⇒
and
Safety instructions.
Opening the instructions (if available)
Further information and tips on operation can be found in the digital manual for the Infotainment system.
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Tap MENU
Instructions.
Switching the Infotainment system on and off
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
Vehicles with ignition lock: The Infotainment system switches off automatically if the vehicle key is removed from the ignition lock.
Vehicles with starter button: If the driver door is opened while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user input.
Configuring the home screen
In the display and control unit, you can configure the arrangement of the function keys on the home screen.
The home screen cannot be configured in all available Infotainment systems.
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Tap the function key and hold until the function key is highlighted.
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Move the function key to the preferred position and release it.
The following main menus may be shown as function keys on the home screen:
Ambient lighting ⇒ Interior/reading lights, ambient lighting.
App-Connect ⇒ App-Connect.
Apps.
Driver assistance ⇒ Driver assistance systems.
Vehicle ⇒ Driver information.
Help: Here, you can find additional information about Infotainment system functions and operation, e.g. the quick guide .
Climate control ⇒ Heating and air conditioning system.
or
Sound ⇒ System and sound settings.
Media ⇒ Media mode.
Navigation ⇒ Navigation.
User, User management.
Radio ⇒ Radio mode.
Legal.
Setup ⇒ System and sound settings.
Auxiliary heater.
Telephone ⇒ Mobile phone interface.
Scrolling through lists, switching titles
Select your desired function, setting or track via the touchscreen or the control knob.
Moving objects, adjusting volume
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment ⇒ Personalizing the Infotainment system.
Zooming in and out of pictures and maps shown on the screen
Recommendation: Use thumb and index finger.
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Tap and hold the screen with two fingers at the same time.
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To zoom in on the pictures and maps shown, slowly move your fingers apart.
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To zoom out of the pictures and maps shown, slowly move your fingers together.
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Personalizing the Infotainment system
Refer to ⇒
and
Safety instructions.
Depending on the vehicle equipment, you can personalize the Infotainment system to access your favorite and frequently used functions quicker.
Adjusting tiles
The Infotainment system views contain tiles for accessing additional menus and functions.
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
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Tap and hold tiles until an additional window appears.
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Tap the desired function in the additional window. Various functions are available depending on the size of the tile.
Or: to return to View, tap any free area of the screen.
There are always at lease two tiles available. They cannot be removed. Depending on the vehicle equipment, you can add two further tiles. A maximum of four tiles can be displayed.
For some tiles, more functions are available than can be seen initially in the additional window. To see all the functions, swipe up or down in the additional window.
Adjusting the Control Center
Personalize the Infotainment system Control Center to access your favorite and frequently used functions quicker.
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Tap and hold the function until an additional window appears.
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Tap the desired function in the additional window and hold until the function is highlighted.
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Move the function to the preferred position and release it.
The active function is automatically removed from the Control Center and added to the additional window.
For the Control Center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see all the functions.
Opening the instructions (if available)
Further information and tips on personalization can be found in the digital manual for the Infotainment system.
-
Tap HOME
Adjustment.
System and sound settings
Refer to ⇒
and
Safety instructions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
Changes will be automatically applied when the menu is closed.
or
The setting is selected and activated or switched on.
or
The setting is not selected and deactivated or switched off.
or
Open the drop-down list.
Increase the set value.
Reduce the set value.
Go back stepwise.
Go forward stepwise.
Use the slide control to continuously change the set value.
System settings
The system settings may include the following functions, information, and setting options:
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Screen.
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Time and date.
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Language.
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Additional keyboard languages.
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Units.
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Voice control.
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Wi-Fi.
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Data connection.
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Manage mobile devices.
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Restore factory settings.
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System information.
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Copyright.
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Configuration assistant.
Opening the system settings
-
Tap HOME
Setup.
Or: Tap MENU
Setup.
Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
Opening the sound settings
-
Tap HOME
Sound.
Or: tap MENU
Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the problem, set the input volume to Medium or Minimum.
Cleaning the screen
Refer to ⇒
and
Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If you clean the screen with incorrect cleaning agents or when dry, you may damage it.
-
Only apply gentle pressure.
-
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
-
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to ⇒
and
Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
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Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
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Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
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All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
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HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD Radio, Artist Experience, and the HD, HD Radio, and "ARC" logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States and/or other countries.
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Android Auto™ is a certified trademark of Google, Inc.
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Apple CarPlay™ is a certified trademark of Apple, Inc.
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Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
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iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
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MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
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MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
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SD® and SDHC® are brands or registered trademarks of SD-3C, LLC in the USA and other countries.
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Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
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This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and national laws. Observe legal regulations.
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