Cyber security
Cyber security describes measures that reduce the risk of illegal access to vehicle functions, data and control modules caused by malware or an Internet attack.
What are connectivity components?
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be exchanged between the vehicle and external devices or the Internet. The following connectivity components may not be available in all vehicles:
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Diagnostic connection port
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Control module with installed eSIM card.
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Mobile phone interface
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App-Connect.
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Wi-Fi hotspot.
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NFC radio technology.
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Bluetooth interface.
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USB port.
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SD card slot.
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SIM card slot.
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of unauthorized access to vehicle systems.
Security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various times.
Generally, system updates improve the security, stability, and processing speeds of the vehicle systems in vehicles that have already been produced.
WARNING
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and vehicle functions. This can cause serious accidents and fatal injuries.
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If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
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Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell phones.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
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Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware.
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Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by manipulated data and malware.
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Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
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Regularly update the antivirus program using the provided system updates or upgrades provided by the vendor.
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