Frequently Asked
Questions/TroubleshootingBelow are some frequently asked questions and troubleshooting items that you may have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see "Setting the Clock". For vehicles with navigation, the time is automatically set using GPS signals.
Q: Why doesn't the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the engine.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle's exterior lights will automatically turn on or off depending on the ambient lighting.
Q: Why won't the driver's door unlock when I grab the door handle, even though the keyless access remote is within range?
A: If you pull the handle too quickly, the system may not have time to confirm the door is unlocked. Wait to hear a beep to confirm the door is unlocked. If you are wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is asking for a code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle and the audio system, and press and hold the power button until the system reactivates.
Q: Why can't I select an item using the interface dial?*
A: To prevent driver distraction, certain items are limited or inoperable while the vehicle is moving. Use voice commands or pull over to select the items.
Q: Where can I find the vehicle identification number (VIN)?
A: Check the label on the driver's doorjamb.
Q: Why can't I operate Pandora through the audio system?
A: Audio may be streaming through Bluetooth Audio. Make sure Pandora mode is selected and the phone cable is properly connected to the USB adapter. Some phones may prompt you to "Allow" a connection.
Q: Is my phone compatible with Bluetooth features?
A: Visit Open Web Page (U.S.) or Open Web Page (Canada) to check phone compatibility for Bluetooth Audio, Bluetooth HandsFreeLink, and SMS text messaging.
Q: Every time I press the Talk button, the system gives me voice prompts. Can I turn these off?*
A: Press SETTINGS. Use the interface dial to select System Settings then Voice Prompt. Select Off.
*if equipped
- Contact Us
- Setting the Clock
- Tire Pressure Monitoring System (TPMS)
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