Emergency assistance
Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cel- lular technology to provide safety and security features to sub-
scribers. Safety Connect is supported by Toyota’s designated 1
response center, which operates 24 hours per day, 7 days per week.
Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles.
By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.
: If equipped
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Helps drivers receive necessary response from emergency ser- vice providers. (P. 82)
*: U.S. Patent No. 7,508,298 B2
Helps drivers in the event of vehicle theft. (P. 82)
Connects drivers to response-center support. (P. 82)
Provides drivers various on-road assistance. (P. 83)
After you have signed the Telematics Subscription Service Agree- ment and are enrolled, you can begin receiving services. A variety of subscription terms are available for purchase. Contact your Toy- ota dealer, call the following appropriate Customer Experience Center or push the “SOS” button in your vehicle for further sub- scription details.
1-800-331-4331
1-888-869-6828
1-877-855-8377
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condition, cellular connection availability, and GPS satellite signal reception, 1
which can limit the ability to reach the response center or receive emer-
gency service support. Enrollment and Telematics Subscription Service Agreement are required. A variety of subscription terms are available; charges vary by subscription term selected and location.
The Safety Connect response center will offer support in multiple languages. The Safety Connect system will offer voice prompts in English, Spanish, and French. Please indicate your language of choice when enrolling.
You may be unable to contact the response center if the network is busy.
The following indicator light patterns indicate specific system usage conditions:
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If your vehicle is stolen, Safety Connect can work with local author- ities to assist them in locating and recovering the vehicle. After filing a police report, call the Customer Experience Center at 1-800-331- 4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-888- 869-6828 in Canada, and follow the prompts for Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehicle’s location, assess the emergency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.
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Subscribers can press the “SOS” button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced Roadside Assistance services and their limitations, 1 please see the Safety Connect Terms and Conditions, which are available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
Important! Read this information before using Safety Connect.
The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wire- less phones. Those guidelines are consistent with the safety stan- dards previously set by the following U.S. and international standards bodies.
Those standards were based on comprehensive and periodic eval- uations of the relevant scientific literature. Over 120 scientists, engi- neers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in addition to those standards.
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