2021 Ford F-150 Owners Manual - Crash and Breakdown Information

Crash and Breakdown Information

To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.

The service is available:

• 24 hours a day, seven days a week.

• For the coverage period supplied with your vehicle.

Roadside Assistance covers:

• A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).

• Battery jump start.

• Lock-out assistance (key replacement cost is the customer's responsibility).

• Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.

• Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.

• Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).

• Roadside Assistance includes up to

$200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.

Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the Owner's Manual kit.

United States vehicle customers who require Roadside Assistance, call

1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673.

Customers need to submit their original receipts.

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To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.

The service is available 24 hours a day, seven days a week.

This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the

U.S. coverage.

If you require more information, please call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.

In the event of damage or fire involving an electric vehicle or hybrid-electric vehicle:

• Assume the high-voltage battery and associated components are energized and fully charged.

• Physical damage to the vehicle or high-voltage battery could result in immediate or delayed release of toxic, flammable gases and fire.

A crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle.

If possible:

Move your vehicle to a safe, nearby location and remain on the scene.

Roll down the windows before you switch your vehicle off.

Place your vehicle in park (P), apply the parking brake, switch off the vehicle, turn on the hazard flashers and move the key at least 16 ft (5 m) away from the vehicle.

Always:

Call emergency assistance if needed and advise that an electric or

hybrid-electric vehicle is involved.

Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive.

When emergency responders arrive, tell them that the vehicle involved is an electric vehicle or hybrid-electric vehicle.

As with any vehicle, call emergency assistance immediately if you see sparks, smoke or flames coming from the vehicle. Remain a safe distance from the vehicle and try to stay clear of the smoke.

Exit the vehicle immediately.

Advise emergency assistance that an electric or hybrid-electric vehicle is involved.

As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle, as they may be hazardous.

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Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 49 ft (15 m) of any structure or vehicle.

Make sure that passenger and luggage compartments remain ventilated.

As with any vehicle, call emergency assistance immediately if you see sparks, smoke or flames coming from the vehicle.

The hazard flasher button is on the instrument panel. Press the button to switch the hazard

flashers on if your vehicle is creating a safety hazard for other road users.

When you switch the hazard flashers on, all front and rear direction indicators flash.

Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. The battery loses charge and could have insufficient power to restart your vehicle.

Press the button again to switch them off.

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Do not attempt to push-start an automatic transmission vehicle. This could cause transmission damage.

Do not disconnect the battery of the disabled vehicle. This could damage your vehicle's electrical system.

Use only a 12 volt supply to start your vehicle.

Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch.

Note: If you are using a jump pack or booster box, follow the manufacturer's instructions.

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Pull the red rubber boot backward. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.

Connect the other end of the positive (+) jumper cable to the positive (+) terminal of the booster vehicle battery.

Connect the negative (-) jumper cable to the negative (-) terminal of the booster vehicle battery.

Make the final connection of the negative (-) jumper cable to an exposed metal part of the disabled vehicle's engine, as shown in the following illustration, away from the battery and fuel injection system, or connect the negative (-) jumper cable to a ground connection point if available.

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Start the engine of the booster vehicle and moderately rev the engine, or gently press the accelerator to keep the engine speed between 2000 and 3000 RPM, as shown in your tachometer.

Start the engine of the disabled vehicle.

Once you start the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.

Remove the jumper cables in the reverse order that they were connected.

Note: Do not switch the headlamps on when disconnecting the cables. The peak voltage could blow the bulbs.

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The system helps draw attention to your vehicle in the event of a serious impact.

The system is designed to turn the hazard flashers on and to intermittently sound the horn in the event of a serious impact that deploys an airbag or the seatbelt pretensioners.

Depending on applicable laws in the country your vehicle was built for, the horn does not sound in the event of a serious impact.

Press the hazard flasher switch or the unlock button on the remote control to switch the system off.

Note: The alert turns off when the vehicle battery runs out of charge.

The automatic crash shutoff is designed to stop the fuel going to the engine in the event of a moderate or severe crash.

Note: Not every impact causes a shutoff.

Re-Enabling Your Vehicle

Switch the ignition off.

Attempt to start your vehicle.

Switch the ignition off.

Attempt to start your vehicle.

Note: If your vehicle does not start after the third attempt, have your vehicle checked as soon as possible.

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Your vehicle has frame-mounted front recovery hooks.

Note: Do not apply a load to the recovery hooks that is greater than the gross vehicle weight rating of your vehicle.

Before using recovery hooks:

Make sure all attaching points are secure and capable of withstanding the applied load.

Do not use chains, cables or tow straps with metal hook ends.

Only use recovery straps that have a minimum breaking strength two to three times the gross vehicle weight of the stuck vehicle.

Make sure the recovery strap is in good condition and free of visible cuts, tears or damage.

Use a damper device such as a tarp, heavy blanket or piece of carpet, and place it over the recovery strap to help absorb the energy in the event the strap breaks.

Make sure the stuck vehicle is not loaded heavier than its gross vehicle weight rating specified on the certification label.

Align the tow vehicle and stuck vehicle in a straight line, within 10 degrees.

Keep bystanders to the sides of the vehicle, at a distance of at least twice the length of the recovery strap. This helps avoid injury from the hazard of a recovery hook or strap breaking, or a vehicle lurching into their path.

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If you need to tow your vehicle, contact a professional towing service or your roadside assistance service provider.

Your manufacturer produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures.

We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Vehicle damage could occur if towed incorrectly, or by any other means.

Front-wheel and rear-wheel drive vehicles must have their designated drive wheels off the ground regardless of towing direction. Use tow dollies to prevent damage to the transmission.

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All-wheel or four-wheel drive vehicles require that all wheels be off the ground using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission and drive system.

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