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2019 Chevrolet Silverado 2500HD Owners Manual - Phone



Phone

Instructions for using the cell phone may differ between infotainment systems. The base radio instructions are included in this manual. See the infotainment manual for instructions on the uplevel radios.

Bluetooth-capable systems can interact with many cell phones, allowing:

    Placement and receipt of calls in a hands-free mode.
    Sharing of the cell phone’s address book or contact list with the vehicle.

To minimize driver distraction, before driving, and with the vehicle parked:

    Become familiar with the features of the cell phone. Organize the phone book and contact lists clearly and delete

duplicate or rarely used entries. If possible, program speed dial or other shortcuts.

    Review the controls and operation of the infotainment system.
    Pair cell phone(s) to the vehicle. The system may not work with all cell phones. See “Pairing” in this section.
    If the cell phone has voice dialing capability, learn to use that feature to access the address book or contact list.
    See “Deleting a Bluetooth Device” in this section.

Vehicles with a Bluetooth system can use a Bluetooth-capable cell phone with a Hands-Free Profile to make and receive phone calls. The infotainment system and voice recognition are used to control the system. The system can be used when the ignition is on or in ACC/ ACCESSORY. The range of the Bluetooth system can be up to 9.1 m (30 ft). Not all phones support all functions and not all phones work with the Bluetooth system. For U.S. and Canada only, see www.gm.com/ bluetooth for more information about compatible phones.

Use the buttons on the instrument panel, center stack, and steering wheel to operate the Bluetooth system.

Steering Wheel Controls

g : Press to answer incoming calls, confirm system information, and start voice recognition.

i : Press to end a call, reject a call, or cancel an operation. Press

to mute or unmute the infotainment system.

Infotainment System Controls

For information about how to navigate the menu system using the infotainment controls, see Overview 0 183.

{ : Press to go to the Home Page. See Home Page 0 184.

# : Select to enter the phone main menu.

See Bluetooth (Overview) 0 203 or Bluetooth (Infotainment Controls) 0 205.

If equipped, the voice recognition system uses commands to control the system and dial phone numbers.

Noise : The system may not recognize voice commands if there is too much background noise, such as noise from open windows or loud talking inside the vehicle.

When to Speak : A tone sounds to indicate that the system is ready for a voice command. Wait for the tone and then speak.

How to Speak : Speak clearly in a calm and natural voice.

When using the Bluetooth system, sound comes through the vehicle's front audio system speakers and overrides the audio system. Use the

O knob during a call to change the

volume level. The system maintains a minimum volume level.

Turn off the Echo and Noise cancellation feature on your phone, if supported, for the best hands-free performance.

See www.gm.com/bluetooth for U.S. and Canada only.

To use infotainment controls to access the menu system, see Overview 0 183.

A Bluetooth-enabled cell phone must be paired to the Bluetooth system and then connected to the vehicle before it can be used. See your cell phone manufacturer's user guide for Bluetooth functions before pairing the cell phone. If a Bluetooth phone is not connected, calls will be made using OnStar Hands-Free Calling, if available. See OnStar Overview 0 464.

Pairing Information

    A Bluetooth phone with MP3 capability cannot be paired to the vehicle as a phone and an MP3 player at the same time.
    Up to 10 cell phones can be paired to the Bluetooth system.
    The pairing process is disabled when the vehicle is moving.
    Pairing only needs to be completed once, unless the pairing information on the cell phone changes or the cell phone is deleted from the system.
    Only one paired cell phone can be connected to the Bluetooth system at a time.
    If multiple paired cell phones are within range of the system, the system connects to the first available paired cell phone in the order that they were first paired to the system.

When the Bluetooth device and infotainment system are successfully paired, the phone book is downloaded automatically. This is dependent on the type of the phone paired. If the automatic download does not occur, proceed with the phone book download on the phone.

Pairing a Phone - SSP and No Paired Device

When there is no paired device on the infotainment system and Simple Secure Pairing (SSP) is supported:

    Press {.
    Touch PHONE, press # on the center stack, or press g on the steering wheel without OnStar.
    Touch Search Device.
    Touch the desired device to pair on the searched list screen.
    Touch Yes on the pop-up screen of the Bluetooth device and infotainment system.
    When the Bluetooth device and infotainment system are successfully paired, the phone screen is displayed on the infotainment system.

Pairing a Phone - SSP and Paired Device

When a paired device is on the infotainment system and SSP is supported:

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    Touch the desired device to pair. When the Bluetooth device and infotainment system are successfully paired, Z / 5 is displayed on the pair device screen. If no desired device is available go to Step 5.
    Touch Search Device to search for the desired device.
    Touch the desired device to pair on the searched list screen.
    Touch Yes on the pop-up screen of the Bluetooth device and infotainment system.
    The connected phone is highlighted by 5.
    Z / 5 indicates the hands-free and phone music functions are enabled.
    5 indicates only the hands-free function is enabled.
    Z indicates only Bluetooth music is enabled.

Pairing a Phone - No SSP and No Paired Device

When there is no paired device on the infotainment system and SSP is not supported:

    Press {.
    Touch PHONE, press # on the center stack, or press g on the steering wheel without OnStar.
    Touch Search Device.
    Touch the desired device to pair on the searched list screen.
    Input the Personal Identification Number (PIN) code (default: 1234) to the Bluetooth device. When the Bluetooth device and infotainment system are successfully paired, the PHONE screen is displayed on the infotainment system.

When the connection fails, a failure message is displayed on the infotainment system.

If a Bluetooth device was previously connected, the infotainment system executes the auto connection.

However, if the Bluetooth setting on the Bluetooth device is turned off, a failure message is displayed on the infotainment system.

Pairing a Phone - No SSP and Paired Device

When a paired device is on the infotainment system and SSP is not supported:

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    Touch the desired device to pair. When the Bluetooth device and infotainment system are successfully paired, Z / 5 is displayed on the pair device screen. If no desired device is available go to Step 5.
    Touch Search Device to search for the desired device.
    Touch the desired device to pair on the searched list screen.
    Input the Personal Identification Number (PIN) code (default: 1234) to the Bluetooth device. When the Bluetooth device and infotainment system are successfully paired, Z / 5 is displayed on the pair device screen.
    The connected phone is highlighted by 5.
    Z / 5 indicates the hands-free and phone music functions are enabled.
    5 indicates only the hands-free function is enabled.
    Z indicates only Bluetooth music is enabled.

Connecting a Paired Bluetooth Device

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    Touch the device to be connected.

Checking the Bluetooth Connection

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    The paired device will show.

Disconnecting a Bluetooth Device

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    Touch the name of the device to be disconnected.
    Touch Disconnect.

Deleting a Bluetooth Device

    Press {.
    Touch Settings.
    Touch Bluetooth, then Device Management.
    Touch the device to delete.
    Touch Y.
    Touch Delete.

Bluetooth Music

Before playing Bluetooth music, read the following information.

    A cell phone or Bluetooth device that supports Advanced Audio Distribution Profile (A2DP) versions over 1.2 must be registered and connected to the product.
    From the cell phone or Bluetooth device, find the Bluetooth device type to set/connect the item as a stereo headset.
    e will appear on the screen if the stereo headset is successfully connected.
    The sound played by the Bluetooth device is delivered through the infotainment system.
    Bluetooth music can be played only when a Bluetooth device has been connected. To play Bluetooth music, connect the Bluetooth phone to the infotainment system.
    If the Bluetooth device is disconnected while playing phone music, the music is discontinued. The audio streaming function may not be supported in some Bluetooth phones. Only one function can be used at a time between the Bluetooth hands-free or Phone music function. For example,

if you convert to Bluetooth hands-free while playing Phone music, the music is

discontinued. Playing music from

the car is not possible when there are no music files stored in the cell phone.

Playing Bluetooth Music

    Press {.
    Touch AUDIO.
    Touch Source.
    Touch Bluetooth.

Pause

Touch j to pause. Touch r to resume. Playing the Next Song Touch l.

Playing the Previous Song

Touch g within two seconds of playback time to play the previous song.

Returning to the Beginning of the Current Song

Touch g after two seconds of playback time.

Search

Touch and hold g or l to rewind or fast forward.

Playing Music Randomly

Touch Z during playback. Touch again to return to normal play.

This function may not be supported depending on the bluetooth device.

Do not change the track too quickly when playing Bluetooth music.

Conditions that may occur when playing Bluetooth music:

    It takes time to transmit data from the bluetooth device to the infotainment system.
    If the cell phone or Bluetooth device is not in the waiting screen mode, it may not automatically play.
    The infotainment system transmits the order to play from the bluetooth device in the Bluetooth music play mode.

If this is done in a different mode, then the device transmits

the order to stop. Depending on the bluetooth device options, this order to play/stop may take time to activate.

    If the Bluetooth music playback is not functioning, then check to see if the bluetooth device is in the waiting screen mode.
    Sounds may be cut off during the Bluetooth music playback.
    The infotainment system outputs the audio from the cell phone or Bluetooth device as it is transmitted.

If equipped, Android Auto and/or Apple CarPlay capability may be available through a compatible smartphone. If available, PROJECTION will appear on the Home Page of the infotainment display.

To use Android Auto or Apple CarPlay:

    Download the Android Auto app to your phone from the Google Play store. No app is required for Apple CarPlay.
    Connect an Android phone or iPhone by using the compatible phone USB cable and plugging into a USB data port. For best performance, use the device’s factory-provided USB cable. Aftermarket or third-party cables may not work.
    When the phone is first connected to activate Apple CarPlay or Android Auto, the message “Device Projection Privacy Consent” will appear.
    Select Continue to launch Apple CarPlay or

Android Auto.

    Select Disable to remove Apple CarPlay and Android Auto capability from the vehicle Settings menu.

Other functions may still work.

PROJECTION on the Home Page will change to Android Auto or Apple CarPlay depending on the phone.

Android Auto and/or Apple CarPlay may automatically launch upon USB connection. If not, touch the ANDROID AUTO and/or APPLE

CARPLAY icon on the Home Page to launch.

Press { on the center stack to return to the Home Page.

For further information on how to set up Android Auto and Apple CarPlay in the vehicle, see my.chevrolet.com or see Customer Assistance Offices 0 452.

Android Auto is provided by Google and is subject to Google’s terms and privacy policy. Apple CarPlay is provided by Apple and is subject to Apple’s terms and privacy policy.

Data plan rates apply. For Android Auto support see https:// support.google.com/androidauto.

For Apple CarPlay support see www.apple.com/ios/carplay/. Apple or Google may change or suspend availability at any time. Android Auto, Android, Google, Google Play, and other marks are trademarks of Google Inc.; Apple CarPlay is a trademark of Apple Inc.


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