In case of an emergency
Securing yourself and the vehicle
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch on the emergency flashers and wear a reflective vest ⇒ Emergency equipment.
Checklist
For your own safety and the safety of your passengers, follow the points below in the order they are given ⇒ 
:
-
Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on parking when doing so ⇒
, ⇒ Parking. -
Switch on the emergency flashers ⇒ Center console.
-
Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulations regarding wearing a reflective vest.
-
Set up the warning triangle to warn others on the road about the vehicle.
-
Observe safety instructions for working in the engine compartment ⇒ Safety precautions for working in the engine compartment.
-
If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the Volkswagen emergency assistance service.
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The emergency flashers will stop temporarily.
Read and observe the important information about towing ⇒ 
Introduction.
Switch on the emergency flashers in the following situations, for example:
-
To warn traffic behind your vehicle if the traffic ahead slows suddenly or you reach the end of a traffic jam.
-
If there has been an accident.
-
If the vehicle malfunctions.
-
When towing the vehicle.
Always follow the applicable local requirements for use of the emergency flashers.
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other way that meets the applicable legal regulations.
WARNING
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.
-
Stop the vehicle as soon as it is safe to do so.
-
Park the vehicle a safe distance from moving traffic.
-
Switch on the emergency flashers.
-
Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true when the doors are locked. Individuals locked in the vehicle could be exposed to very high or very low temperatures.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
-
Always follow the activities in the checklist and follow the general safety precautions.
WARNING
Exhaust system components will become very hot. This can result in fires and serious injuries.
-
Never park the vehicle in such a way so that any exhaust system components could come into contact with flammable materials under the vehicle such as dry grass or fuel.
NOTICE
When pushing the vehicle by hand, do not press on the taillights, the rear spoiler, or large pieces of sheet metal. Doing so could cause vehicle damage and the rear spoiler may detach.
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.
Emergency equipment
First aid kit
Depending on vehicle equipment, the first-aid kit may be located in various places in the luggage compartment:
-
In a pocket in one of the storage compartments on the left or right side of the luggage compartment.
-
In a foam piece under the luggage compartment floor.
The first aid kit must meet the legal regulations.
-
Note the expiration date of the contents.
-
Replace contents after use, if necessary, and put the first aid kit securely back into place.
Warning triangle
Fig. 43 In the trunk lid: Holder for the warning triangle.
Depending on the vehicle equipment, the warning triangle may be located in the trunk lid.
-
With the trunk lid open, turn the holder lock 90° counterclockwise fig. 43.
-
Open the holder and take out the warning triangle.
-
After use, insert the warning triangle back into the holder and lock.
The warning triangle must meet the legal regulations.
Reflective vest
Depending on the vehicle equipment, the safety vest may be in a storage compartment in the front door trim panel or in the glove compartment ⇒ Driver door, ⇒ Passenger’s side.
The reflective vest must meet the legal regulations.
Fire extinguisher
Depending on vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front passenger’s seat.
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly (see inspection seal on the fire extinguisher).
WARNING
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause serious injuries.
-
Always position the first aid kit, warning triangle and fire extinguisher securely in the holders provided in the vehicle.
-
Store the reflective vest in a storage compartment so that it is easy to access.
Information Call, Roadside Assistance Call and Emergency Call Service
Fig. 44 In the roof console: controls for call services.
Information call.
Roadside assistance call.
Emergency Call Service.
The control in the roof console fig. 44 can be used for voice services, depending on the vehicle equipment and country of use. The required connection is produced by a control module installed by the manufacturer.
Note the additional information on VW Car-Net® ⇒ .
Indicator light
An indicator light fig. 44 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator light does not light up: The vehicle is offline and has no connectivity.
The red indicator light comes on and remains on: system error. The Emergency Call Service is limited or not available.
The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether VW Car-Net® services have been purchased and are active, except for the Emergency Call Service.The indicator light blinks green: there is a call in progress.
Information call
-
With an information call, a call can be made to the VW Car-Net® call center for questions regarding VW Car-Net® services.
-
The contact person will communicate in the language in which the vehicle was registered via VW Car-Net®.
Roadside assistance call
-
If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance call.
-
Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.
-
The contact person will communicate in the language in which the vehicle was registered via VW Car-Net®.
Emergency Call Service
-
Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.
-
The Emergency Call Service is only available if a corresponding license is acquired.
-
If the Emergency Call Service is triggered, a connection to the VW Car-Net® call center will be established.
-
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deployment, data that is relevant to the emergency call, such as the vehicle's current location, is automatically transmitted ⇒ Customer information.
-
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
-
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
-
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications provider's mobile communications network is unavailable.
-
The Emergency Call Service is not permitted by law in some countries.
-
VW Car-Net® has not been activated.
-
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
-
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
-
The vehicle's ignition is not switched on.
Triggering an emergency call manually
-
Briefly press on the button cover, if present, and fold the cover downward.
-
Press the fig. 44 emergency call button until the green indicator light starts to flash.
The emergency call is triggered and a voice connection to the VW Car-Net® call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
-
Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net® call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call cannot be stopped by pressing the emergency call button fig. 44.
If questions from the VW Car-Net® call center are not answered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net® call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service.
The following data will be sent:
-
The current vehicle position at the time the emergency call was triggered
-
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven, a few km (around 2 miles)).
-
Vehicle Identification Number (VIN)
-
Type of vehicle drive.
-
Vehicle model
-
Trigger type (automatic or manual)
-
Call type.
-
Direction in which the vehicle was moving at the time the emergency call was triggered.
-
Accident severity.
-
Accident direction.
-
Time of impact
-
Reliability of the positioning data
-
Data set version.
-
Counter of the data sets transmitted per call
-
Calculated number of passengers.
-
Language selected in the Infotainment system.
-
Optional data ID.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on 
. The message Error: Emergency call function. Service vehicle may also be displayed in the instrument cluster.
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
-
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Call Service limited
The red indicator light in the emergency call button comes on and remains on . The message Emergency call function limited. Service vehicle may also be displayed in the instrument cluster.
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
-
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Download Manual