Crash and Breakdown Information
ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
If you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
- 24 hours a day, seven days a week.
- For the coverage period supplied with your vehicle.
Roadside Assistance covers:
- A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).
- Battery jump start.
- Lock-out assistance (key replacement cost is the customer's responsibility).
- Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
- Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
- Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 50 mi (80 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 50 mi (80 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 50 mi (80 km).
- Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer.If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your wallet for quick reference.This card is in the Owner's Manual kit.
United States vehicle customers who require Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance on your own, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 50 mi (80 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673. Customers need to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
If you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the U.S. coverage.
HIGH VOLTAGE BATTERY VEHICLE PRECAUTIONS - HYBRID ELECTRIC VEHICLE (HEV)
In the event of damage or fire involving an electric vehicle or hybrid-electric vehicle:
- Assume the high-voltage battery and associated components are energized and fully charged.
- Exposed electrical components, wires and high-voltage batteries present potential high-voltage shock hazards.
- Venting high-voltage battery vapors are potentially toxic and flammable.
- Physical damage to the vehicle or high-voltage battery could result in immediate or delayed release of toxic, flammable gases and fire.
Vehicle information and general safety practices include reviewing the owner's manual and becoming familiar with your vehicle's safety information and recommended safety practices.
Crashes
A crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle.
If Possible:
- Move your vehicle to a safe, nearby location and remain on the scene.
- Roll down the windows before you switch your vehicle off.
- Place your vehicle in park (P), set the parking brake, switch off the vehicle, activate the hazard flashers and move your key(s) at least 16 ft (5 m) away from the vehicle.
Always:
- Call emergency assistance if needed and advise that an electric or hybrid-electric vehicle is involved.
- Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive.
- When emergency responders arrive, tell them that the vehicle involved is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call emergency assistance immediately if you see sparks, smoke or flames coming from the vehicle. Remain a safe distance from the vehicle and try to stay clear of the smoke.
- Exit the vehicle immediately.
- Advise emergency assistance that an electric or hybrid-electric vehicle is involved.
- As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle, as they may be hazardous.
Post-Incident
- Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 49 ft (15 m) of any structure or vehicle.
- Make sure that passenger and luggage compartments remain ventilated.
- Call emergency assistance if you observe leaking fluids, sparks, smoke or flames, or hear gurgling or bubbling from the high-voltage battery.
SWITCHING THE HAZARD FLASHERS ON AND OFF
The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. The battery loses charge and may have insufficient power to restart your vehicle if your vehicle is in use or if the key is not in the ignition.
The flasher control is on the instrument panel. Use your hazard flashers when your vehicle is creating a safety hazard for other road users.
Switch the hazard flashers on and all front and rear direction indicators flash.
Press the button again to switch them off.
JUMP STARTING PRECAUTIONS
 WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. WARNING: Use only adequately sized cables with insulated clamps. WARNING: Make sure that the cables are clear of any moving parts and fuel delivery system parts. WARNING: Connect batteries with only the same nominal voltage. WARNING: If the engine is running while the hood is open, stay clear of moving engine components. Failure to follow this warning could result in serious personal injury or death. |
Do not attempt to push-start an automatic transmission vehicle. This could cause transmission damage.
Do not disconnect the battery of the disabled vehicle. This could damage your vehicle's electrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your vehicle.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch.
JUMP STARTING THE VEHICLE - EXCLUDING: PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Connecting the Jumper Cables
| WARNING: Do not connect the negative jumper cable to any other part of your vehicle. Use the ground point. |
Note: If you are using a jump pack or booster box, follow the manufacturer's instructions.
- Pull the red rubber boot backward. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.
- Connect the other end of the positive (+) jumper cable to the positive (+) terminal of the booster vehicle battery.
- Connect the negative (-) jumper cable to the negative (-) terminal of the booster vehicle battery.
- Make the final connection of the negative (-) jumper cable to an exposed metal part of the disabled vehicle's engine, as shown in the following illustration, away from the battery and fuel injection system, or connect the negative (-) jumper cable to a ground connection point if available.
Starting the Engine
- Start the engine of the booster vehicle and moderately rev the engine, or gently press the accelerator to keep the engine speed between 2000 and 3000 RPM, as shown in your tachometer.
- Start the engine of the disabled vehicle.
- Once you start the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse order that they were connected.
Note: Do not switch the headlamps on when disconnecting the cables. The peak voltage could blow the bulbs.
JUMP STARTING THE VEHICLE - PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Connecting the Jumper Cables
| WARNING: Do not connect the negative jumper cable to any other part of your vehicle. Use the ground point. |
Note: If you are using a jump pack or booster box, follow the manufacturer's instructions.
- Pull the red rubber boot backward. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.
- Connect the other end of the positive (+) jumper cable to the positive (+) terminal of the booster vehicle battery.
- Connect the negative (-) jumper cable to the negative (-) terminal of the booster vehicle battery.
- Make the final connection of the negative (-) jumper cable to an exposed metal part of the disabled vehicle's engine, as shown in the following illustration, away from the battery and fuel injection system, or connect the negative (-) jumper cable to a ground connection point if available.
Starting the Engine
- Start the engine of the booster vehicle and moderately rev the engine, or gently press the accelerator to keep the engine speed between 2000 and 3000 RPM, as shown in your tachometer.
- Start the engine of the disabled vehicle.
- Once you start the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse order that they were connected.
Note: Do not switch the headlamps on when disconnecting the cables. The peak voltage could blow the bulbs.
WHAT IS THE POST-CRASH ALERT SYSTEM
The system helps draw attention to your vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH ALERT SYSTEM WORK
The system is designed to turn the hazard flashers on, turn the courtesy lamps on, intermittently sound the horn and unlock all doors in the event of a serious impact that deploys an airbag or the seatbelt pretensioners.
POST-CRASH ALERT SYSTEM LIMITATIONS
Depending on applicable laws in the country your vehicle was built for, the horn does not sound in the event of a serious impact.
SWITCHING THE POST-CRASH ALERT SYSTEM OFF
Press the hazard flasher switch, the unlock button on the remote control, the panic button on the remote control or cycle the ignition to switch the system off.
Note: The alert turns off when the vehicle battery runs out of charge.
WHAT IS AUTOMATIC CRASH SHUTOFF
The automatic crash shutoff is designed to stop the fuel going to the engine in the event of a moderate or severe crash.
Note: Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFF PRECAUTIONS
| WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death. |
RE-ENABLING YOUR VEHICLE
- Switch the ignition off.
- Attempt to start your vehicle.
- Switch the ignition off.
- Attempt to start your vehicle.
Note: If your vehicle does not start after the third attempt, have your vehicle checked as soon as possible.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact a professional towing service or your roadside assistance service provider.
Your manufacturer produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures.
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