2018 Chevrolet Silverado 1500 Owners Manual - OnStar Services

OnStar Services

Emergency Services require an active, OnStar service plan (excludes Basic Plan). With Automatic Crash Response, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected in to the vehicle to help.

Press > for a priority connection to an OnStar Advisor who can contact

emergency service providers, direct them to your exact location, and relay important information.

With OnStar Crisis Assist, specially trained Advisors are available

24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information during a crisis.

With Roadside Assistance, Advisors can locate a nearby service provider to help with a flat tire, a battery jump, or an empty gas tank.

If equipped, OnStar provides these services:

With Stolen Vehicle Assistance, OnStar Advisors can use GPS to pinpoint the vehicle and help authorities quickly recover it.

With Remote Ignition Block,

if equipped, OnStar can block the engine from being restarted.

With Stolen Vehicle Slowdown, if equipped, OnStar can work with law enforcement to gradually slow the vehicle down.

If equipped, if the doors are locked and the vehicle alarm sounds, a notification by text, e-mail, or phone call will be sent. If the vehicle is stolen, an OnStar Advisor can work with authorities to recover the vehicle.

OnStar navigation requires a specific OnStar service plan.

Press Q to receive Turn-by-Turn directions or have them sent to the vehicle’s navigation screen,

if equipped.

Press Q to connect to an Advisor.

Request directions to be downloaded to the vehicle.

Follow the voice-guided commands.

Functionality of the Voice Command button may vary by vehicle and region. For some vehicles, press = to open the OnStar app on the infotainment display. For other vehicles press = as follows.

Cancel Route

Press =. System responds:

“OnStar ready,” then a tone.

Say “Cancel route.” System responds: “Do you want to cancel directions?”

Say “Yes.” System responds: “OK, request completed, thank you, goodbye.”

Route Preview

Press =. System responds:

“OnStar ready,” then a tone.

Say “Route preview.” System responds with the next three maneuvers.

Repeat

Press =. System responds:

“OnStar ready,” then a tone.

Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.

Get My Destination

Press =. System responds:

“OnStar ready,” then a tone.

Say “Get my destination.” System responds with the address and distance to the destination, then responds with “OnStar ready,” then a tone.

Send Destination to Vehicle

Directions can be sent to the vehicle’s navigation screen, if equipped.

Press Q, then ask the Advisor to download directions to the vehicle’s navigation system, if equipped. After the call ends, the navigation screen will provide prompts to begin driving directions. Routes that are sent to the navigation screen can only be canceled through the navigation system.

See www.onstar.com (U.S.) or www.onstar.ca (Canada).

The following OnStar services help with staying connected.

For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada).

Ensuring Security

Change the default passwords for the Wi-Fi hotspot and myChevrolet mobile application. Make these passwords different from each other and use a combination of letters, numbers, and symbols to increase the security.

Change the default name of the SSID (Service Set Identifier).

This is your network’s name that is visible to other wireless devices. Choose a unique name and avoid family names or vehicle descriptions.

OnStar Wi-Fi Hotspot (If Equipped)

The vehicle may have a built-in

Wi-Fi hotspot that provides access to the Internet and web content at 4G LTE speed. Up to seven mobile devices can be connected. A data plan is required. Use the in-vehicle controls only when it is safe to

do so.

To retrieve Wi-Fi hotspot information, press = to open the OnStar app on the infotainment display, then

select Wi-Fi Hotspot. On some vehicles, touch Wi-Fi or Wi-Fi Settings on the screen.

The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent).

To change the SSID or password, press Q or call 1-888-4ONSTAR to connect with an Advisor. On some vehicles, the SSID and

password can be changed in the Wi-Fi Hotspot menu.

After initial set-up, your vehicle’s Wi-Fi hotspot will connect automatically to your mobile devices. Manage data usage by turning Wi-Fi on or off on your mobile device, using the myChevrolet mobile app, or by

contacting an OnStar Advisor. On some vehicles, Wi-Fi can also be managed from the Wi-Fi

Hotspot menu.

MyChevrolet Mobile App (If Available)

Download the myChevrolet mobile app to compatible Apple and Android smartphones. Chevrolet users can access the following services from a smartphone:

Remotely start/stop the vehicle, if factory-equipped.

Lock/unlock doors, if equipped with automatic locks.

Activate the horn and lamps.

Check the vehicle’s fuel level, oil life, or tire pressure,

if factory-equipped with the Tire Pressure Monitor System.

Send destinations to the vehicle.

Locate the vehicle on a map (U.S. market only).

Turn the vehicle's Wi-Fi hotspot on/off, manage settings, and monitor data consumption,

if equipped.

Locate a dealer and schedule service.

Request roadside assistance.

Set a parking reminder with pin drop, take a photo, make a note, and set a timer.

Connect with Chevrolet on social media.

For myChevrolet mobile app information and compatibility, see www.my.chevrolet.com.

An active OnStar service, compatible device, factory-installed remote start, and power locks are required. Data rates apply. See www.onstar.com for details and system limitations.

Contact an OnStar Advisor to unlock the doors or sound the horn and flash the lamps.

OnStar Advisors can provide offers from restaurants and retailers on your route, help locate hotels,

or book a room. These services vary by market.

Make and receive calls with the built-in wireless calling service, which requires available minutes. Functionality of the Voice Command button may vary by vehicle and region. For some vehicles, press =

to open the OnStar app on the

infotainment display, then select Hands-Free calling. For other vehicles press = as follows.

Make a Call

Press =. System responds:

“OnStar ready.”

Say “Call.” System responds: “Call. Please say the name or number to call.”

Say the entire number without pausing, including a “1” and the area code. System responds: “OK, calling.”

Press =. System responds:

“OnStar ready.”

Say “Call.” System responds: “Call. Please say the name or number to call.”

Say “911” without pausing. System responds: “911.”

Say “Call.” System responds:

“OK, dialing 911.”

Press =. System responds:

“OnStar ready.”

Say “My number.” System responds: “Your OnStar

Hands-Free Calling number is,” then says the number.

Press =. System responds: “Call ended.”

Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.

By monitoring and reporting on the vehicle’s key systems, OnStar Advanced Diagnostics provides a way to keep up on maintenance. Capabilities vary by model. See www.onstar.com for details and system limitations. Message and data rates may apply.

Advanced Diagnostics requires an active OnStar paid service plan,

ail address on file, and enrollment in Advanced Diagnostics.

Includes:

Diagnostic Alerts: Set preferences to receive real-time e-mails, texts, or monthly reports of the vehicle’s health. Or

press Q to have an Advisor

initiate a remote diagnostic report.

Proactive Alerts: Receive a

real-time e-mail or text message regarding potential issues with key vehicle components, such as the battery, fuel system,

or starter system. Alerts for potential issues appear on the infotainment display. Proactive Alerts are designed to help predict specific types of issues based on information collected from the vehicle. Other factors may affect vehicle performance. Not all issues will deliver alerts. In some cases, a dealer service check may be required to confirm the accuracy of the alerts.

Dealer Maintenance Notification: Have the vehicle notify your preferred dealer when it is time for maintenance. Your dealer will then contact you to set up an appointment.

To begin, press Q to speak to an Advisor, or see www.onstar.com.