Disclaimer: Not affiliated with or endorsed by Honda Motor Company. For informational purposes only. Full Disclaimer

2021 Honda CR-V Owners Manual - Customer Service Information



Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal with any problems you may encounter with your vehicle. If, however, you are faced with a problem that they cannot resolve to your satisfaction, contact Honda Client Relations/Services.

American Honda Motor Co., Inc. Honda Automobile Customer Services Mail Stop 100-5E-8A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: 1 (800) 999-1009

Canadian Owners Honda Canada Inc. Customer Relations 180 Honda Boulevard Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9 Fax: 1-877-939-0909

E-mail: [email protected]

Bella International

P.O. Box 190816

San Juan, PR 00919-0816 Tel: 1 (787) 620-7546

Continued

661

uuCustomer Service Informationu

Requirements to access Pandora®

    Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
    Registered Pandora account (you can create a free account at www.pandora.com

<http://www.pandora.com/> or on your smartphone)

    Connection to the internet via Wi-Fi or cellular data network.

Limitations

    Access to Pandora requires an active internet connection
    Ability to access Pandora through this system is subject to change without notice
    Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying tracks, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality. Pandora internet radio is a music service not affiliated with HONDA. More information is available at

http:// www.pandora.com

<http://www.pandora.com/>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.

    Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
    Pandora is only available in the United States.
    Not available on all models

Index

4WD 527

AAC 260, 316

ABS (Anti-lock Brake System) 540

Accessories and Modifications 615

Accessory Power Sockets 222

Adaptive Cruise Control (ACC) with

Low Speed Follow 491

Adding the Coolant 583

Additives

Coolant 582

Engine Oil 577

Washer 586

Additives, Engine Oil 577

Adjusting

Armrest 212

Front Seats 203

Head Restraints 209

Mirrors 201

Rear Seats 207

Steering Wheel 200

Temperature 125

Adjusting the Sound 251, 289

Agile Handling Assist 521

Air Conditioning System

(Climate Control System) 233

Changing the Mode 234

Defrosting the Windshield and

Windows 234

Dust and Pollen Filter 609

Recirculation/Fresh Air Mode 234

Sensor 237

Synchronization Mode 236

Using Automatic Climate Control 233

Air Pressure 597, 651

Airbags 50

Advanced Airbags 56

Airbag Care 65

Event Data Recorder 0

Front Airbags (SRS) 53

Indicator 62, 89

Passenger Airbag Off Indicator 63

Sensors 50

Side Airbags 58

Side Curtain Airbags 60

All-Wheel Drive (AWD) 527

AM/FM Radio 253, 296

Android AutoTM 333

Anti-lock Brake System (ABS) 540

Indicator 89

Apple CarPlayTM 330

Armrest 212

Audio Remote Controls 243

Audio System 240, 246, 267

Adjusting the Sound 251, 289

AM/FM Radio 253, 296

Android AutoTM 333

Apple CarPlayTM 330

Audio/Information Screen 247, 268

Changing the Home Screen Icon Layout 272

Changing the Screen Interface 286

Closing Apps 288

Customizing the Meter 273

Display Setup 252, 290

Error Messages 337

General Information 342

Home Screen 279

HondaLink® 322

How to use Siri ® Eyes Free 266, 329

iPod 255, 307

Limitations for Manual Operation 291

Menu Customize 287

MP3/WMA/AAC 260, 316

MP4 316

Pandora® 258, 314

Playing Bluetooth® Audio 263, 319

Playing SiriusXM® Radio 300

Reactivating 242

Recommended Devices 343

Remote Controls 243

Security Code 242

Selecting an Audio Source 291

Song By VoiceTM (SBV) 310

Status Area 285

Theft Protection 242

USB Flash Drives 260, 316, 343

USB Port(s) 241

Voice Control Operation 292

Wallpaper Setup 249, 277

664

WAV 260

Wi-Fi Connection 327

Audio/Information Screen 247, 268

Authorized Manuals 660

Auto Door Locking/Unlocking 153

Customize 133

Auto High-Beam 186

Auto Idle Stop 482

OFF Button 483

Auto Idle Stop Indicator (Green) 95

Auto Idle Stop System Indicator

(Amber) 96

Automatic Brake Hold 538

Indicator 86, 538

Automatic Intermittent Wipers 192

Automatic Lighting 182

Average Fuel Economy 121

Average Speed 121

AWD (All-Wheel Drive) 527

Battery 605

Charging System Indicator 87, 635

If the Battery Is Dead 629

Maintenance (Checking the Battery) 605

Maintenance (Replacing) 607

Belts (Seat) 41

Beverage Holders 220

Blind spot information System 522

Indicator 95

Bluetooth® Audio 263, 319

Bluetooth® HandsFreeLink® 396, 420

Booster Seats (For Children) 79

Brake System 534

Anti-lock Brake System (ABS) 540

Automatic Brake Hold 538

Brake Assist System 541

Fluid 585

Foot Brake 537

Indicator (Red) 84, 637, 638

Parking Brake 534

Brightness Control (Instrument Panel) 194

Bulb Replacement 587

Brake/Taillight, Rear Turn Signal Light

and Rear Side Marker Lights 589

Fog Lights 589

Front Turn Signal/ Front Side Marker

Lights 589

Headlights 587

High-Mount Brake Light 591

Parking/Daytime Running Lights 589

Rear License Plate Light 591

Side Turn Signal/Emergency Indicator

Lights 589

Taillight and Back-Up Lights 590

Bulb Specifications 650

Caller ID Information 407

Carbon Monoxide Gas 80

Cargo Hooks 227

Carrying Cargo 459, 461

Certification Label 652

Changing Bulbs 587

Charging System Indicator 87, 635

Child Safety 66

Childproof Door Locks 152

Child Seat 66

Booster Seats 79

Child Seat for Infants 68

Child Seat for Small Children 69

Installing a Child Seat with a Lap/

Shoulder Seat Belt 74

Larger Children 78

Rear-facing Child Seat 68

Selecting a Child Seat 70

Childproof Door Locks 152

Cleaning the Exterior 612

Cleaning the Interior 610

Climate Control System 233

Changing the Mode 233

Defrosting the Windshield and

Windows 234

Dust and Pollen Filter 609

Recirculation/Fresh Air Mode 234

Sensors 237

Synchronization Mode 236

Using Automatic Climate Control 233

Clock 138

CMBSTM (Collision Mitigation Braking SystemTM) 542

Coat Hook 226

Collision Mitigation Braking SystemTM (CMBSTM) 542

Compact Spare Tire 619, 651

Compass 454

Continuously Variable Transmission 479

Creeping 479

Fluid 584

Kickdown 479

Operating the Shift Lever 25, 481

Daytime Running Lights 190

Dead Battery 629

Defaulting All the Settings 392

Defrosting the Windshield and

Windows 234

Detachable Anchor 47

Devices that Emit Radio Waves 653

Dimming

Headlights 181

Rearview Mirror 201

Dipstick (Engine Oil) 578

Directional Signals (Turn Signals) 180

Display Setup 252, 290

Display/Information Button 119

Door Mirrors 202

Doors 140

Auto Door Locking 153

Auto Door Unlocking 153

Keys 140

Locking/Unlocking the Doors from the Inside 151

Locking/Unlocking the Doors from the Outside 143

Lockout Prevention System 150

DOT Tire Quality Grading 599

Driver Information Interface 119

Driver’s Seat Lumbar Support 203

Driving 457

Braking 534

Continuously Variable Transmission 479

Off-Highway Driving Guidelines 469

Shifting Gear 480

Starting the Engine 471, 473

Driving Position Memory System 198

Dust and Pollen Filter 609

E

Eco Assist® System 12

ECON Button 488

Elapsed Time 121

Electric Power Steering (EPS) System

Indicator 91, 639

Electronic Stability Control (ESC) 519

Emergency 646

Emissions Testing (Readiness Codes) 655

Engine

Coolant 582

If the Battery Is Dead 629

Number 652

Oil 577

Starting 471, 473

Switch Buzzer. 175, 178

Engine Coolant 582

Adding the Coolant 583

Overheating 633

Temperature Gauge 118

Engine Oil 577

Adding 579

Checking 578

Displaying Oil Life 570

Low Oil Pressure Indicator 87, 635

Recommended Engine Oil 577

ENGINE START/STOP Button 176

EPS (Electric Power Steering) System 639

Exhaust Gas Hazard (Carbon Monoxide) 80

Exterior Care (Cleaning) 612

Exterior Mirrors 202

666

F

Features 239

Filters

Dust and Pollen 609

Oil 580

Flat Tire 619

Floor Mats 611

Fluids

Brake 585

Continuously Variable Transmission 584

Engine Coolant 582

Windshield Washer 586

FM/AM Radio 253, 296

Fog Light Indicator 93

Folding Down the Rear Seats 208

Foot Brake 537

Front Airbags (SRS) 53

Front Seat Heaters 230

Front Seats 203

Adjusting 203

Front Sensor Camera 489

Fuel 27, 560

Fuel Economy and CO2 Emissions 563

Gauge 118

Instant Fuel Economy 125

Low Fuel Indicator 89

Range 121

Recommendation 560

Refueling 560

Fuel Economy and CO2 Emissions 563

Fuel Fill Door 27, 561

Fuses 641

Inspecting and Changing 645

Locations 641, 642

Gasoline (Fuel)

Fuel Economy and CO2 Emissions 563

Gauge 118

Information 560

Instant Fuel Economy 125

Low Fuel Indicator 89

Refueling 560

Gauges 118

Gear Shift Lever Positions

Continuously Variable Transmission 480

Glass (care) 610, 613

Glove Box 217

Handling the Unexpected 617

HandsFreeLink® (HFL) 396, 420

Automatic Import of Cellular Phonebook

and Call History 410, 433

Caller ID Information 407

Displaying Messages 448

HFL Buttons 396, 420

HFL Menus 398, 423

HFL Status Display 397, 422

In Case of Emergency 452

Limitations for Manual Operation 397, 422

Making a Call 414, 441

Options During a Call 419, 445

Phone Setup 402, 428

Phonebook Phonetic Modification 437

Receiving a Call 418, 444

Receiving a Text/E-mail Message 446

Ring Tone 407, 432

Selecting a Text/E-mail Message

Account 447

Speed Dial 411, 434

To Clear the System 409

To Set Up Text/E-mail Message Options 431

Hazard Warning Button 6

HD RadioTM 296

Head Restraints 209

Headlights 181

Aiming 587

Auto High-Beam 186

Automatic Operation 182

Dimming 181

Operating 181

Heated Door Mirror Button 196

Heated Steering Wheel 229

Heated Windshield Button 197

Heaters (Front Seat) 230

Heaters (Seat) 231

Heating and Cooling System

Dust and Pollen Filter 609

HFL (HandsFreeLink®) 396, 420

High Beam Indicator 93

Hill Start Assist System 472, 477

HomeLink® Universal Transceiver 393

Honda App License Agreement 344

Honda Sensing® 28

HondaLink® 322

Identification Numbers 652

Engine and Transmission 652

Vehicle Identification 652

If the Battery Is Dead 629

Ignition Switch 175

Illumination Control 194

Knob 194

Immobilizer System 165

Immobilizer System Indicator 94

Indicators 84

Adaptive Cruise Control (ACC) with Low Speed Follow 98, 99, 491

Anti-lock Brake System (ABS) 89

Auto Idle Stop (Green) 95

Auto Idle Stop System (Amber) 96

Automatic Brake Hold 86, 538

Blind spot information System 95, 523

Charging System 87, 635

Collision Mitigation Braking SystemTM (CMBSTM) 100, 101, 102

ECON Mode 95, 488

Electric Power Steering (EPS)

System 91, 639

Fog Light 93

High Beam 93

Immobilizer System 94

Lane Keeping Assist System (LKAS) 99, 100

Lights On 93

Low Fuel 89

Low Oil Pressure 87, 635

Low Tire Pressure/TPMS 91, 92, 532

Maintenance Minder 569

Malfunction Indicator Lamp 87, 636

Parking Brake and Brake System

(Amber) 85, 86

Parking Brake and Brake System (Red) 84, 637, 638

Road Departure Mitigation (RDM) 96, 97, 98

Seat Belt Reminder 43, 88

Security System Alarm 94

Shift Lever Position 88

Supplemental Restraint System 62, 89

System Message 92

Transmission System 88

Turn Signal 93

Vehicle Stability AssistTM (VSA®) System 90, 519

VSA® OFF 90, 520

Information 649

Instant Fuel Economy 125

Instrument Panel 83

Brightness Control 194

Interior Lights 213

Interior Rearview Mirror 201

iPod 255, 307

Jack (Wheel Nut Wrench) 622

Key Number Tag 141

Keyless Lockout Prevention 150

Keys 140

Lockout Prevention 150

Master Keys 140

Number Tag 141

Rear Door Won’t Open 152

Remote Transmitter 147

Types and Functions 140

Valet Key 141

Won’t Turn 31

Kickdown

(Continuously Variable Transmission) 479

Lane Keeping Assist System (LKAS) 511

LaneWatchTM 525

LATCH (Child Seats) 71, 76

Lights 181, 587

Auto High-Beam 186

Automatic 182

Bulb Replacement 587

Daytime Running Lights 190

668

Fog Lights 185

High Beam Indicator 93

Interior 213

Light Switches 181

Lights On Indicator 93

Turn Signals 180

Load Limits 461

Locking/Unlocking 140

Auto Door Locking/Unlocking 153

Childproof Door Locks 152

From Inside 151

From Outside 143

Keys 140

Using a Key 149

Lockout Prevention System 150

Low Battery Charge 635

Low Fuel Indicator 89

Low Oil Pressure Indicator 87, 635

Low Smart Entry Remote Signal Strength 142

Lower Anchors 71, 76

Luggage (Maximum Load Limit) 461

Lumbar Support 204

Lumbar Support Adjustment Switch 204

Maintenance 565

Adding the Coolant 583

Battery 605

Brake Fluid 585

Cleaning 610

Coolant 582

Maintenance MinderTM 569

Oil 578

Precautions 566

Remote Transmitter 607

Replacing Light Bulbs 587

Safety 567

Service Items 572

Tires 596

Transmission Fluid 584

Under the Hood 575

Malfunction Indicator Lamp 87, 636

Map Lights 215

Maximum Load Limit 461

Meters, Gauges 118

Mirrors 201

Adjusting 201

Door 202

Exterior 202

Interior Rearview 201

Modifications (and Accessories) 615

Moonroof 171

MP3 260, 316

Multi-View Rear Camera 558

Numbers (Identification) 652

O

Odometer 120

Off-Highway Driving Guidelines 469

Oil (Engine) 577

Adding 579

Checking 578

Displaying Oil Life 570

Low Oil Pressure Indicator 87, 635

Recommended Engine Oil 577

Viscosity 577

Open Source Licenses 358

Opening/Closing

Hood 576

Moonroof 171

Power Windows 168

Tailgate 154

Outside Temperature Display 125

Overheating 633

Pandora® 258, 314

Panic Mode 167

Panoramic Roof 172

Parking 552

Parking Brake 534

Parking Brake and Brake System

Indicator (Amber) 85, 86

Parking Brake and Brake System

Indicator (Red) 84, 637, 638

Passenger Airbag Off Indicator 63

Passing Indicators 181

Playing Bluetooth® Audio 263, 319

Power Tailgate 156

Power Windows 168

Precautions While Driving 478

Driving Guidelines for Your Utility

Vehicle 478

Rain 478

Pregnant Women 48

Puncture (Tire) 619

Radio (FM/AM) 253, 296

Radio (SiriusXM®) 300

Radio Data System (RDS) 254, 299

Range 121

RDS (Radio Data System) 254, 299

Readiness Codes (Emissions Testing) 655

Real Time AWD with Intelligent Control SystemTM 527

Rear Seat Heaters 231

Rear Seats (Folding Down) 208

Rearview Mirror 201

Refueling 560

Fuel Gauge 118

Gasoline 560, 650

Low Fuel Indicator 89

Regulations 532, 599, 653

Remote Transmitter 147

Replacement

Battery 607

Bulbs 587

Fuses 641, 642

Rear Wiper Blade Rubber 594

Tires 602

Wiper Blade Rubber 592

Reporting Safety Defects 654

Resetting a Trip Meter 121

Road Departure Mitigation (RDM) 507

On and Off 509

Safe Driving 35

Safety Check 40

Safety Labels 81

Safety Message 3

Seat Belts 41

Adjusting the Shoulder Anchor 46

Automatic Seat Belt Tensioners 44

Checking 49

Detachable Anchor 47

Fastening 45

Installing a Child Seat with a Lap/Shoulder Seat Belt 74

Pregnant Women 48

Reminder 43

Warning Indicator 43, 88

Seat Heaters 230, 231

Seats 203

Adjusting 203

Driver’s Seat Lumbar Support 203

Front Seat Heaters 230

Front Seats 203

Rear Seats 207

Seat Heaters 230, 231

Security System 165

Security System Alarm Indicator 94

Select Lever 25, 480

Operation 25, 481

Releasing 632

Won’t Move 632

Selecting a Child Seat 70

Selector Knob (Audio) 246

Setting the Clock 138

Shift Lever 25, 480

Shift Lever Position Indicator 88, 481

Shifting (Transmission) 480

Shoulder Anchor 46

Side Airbags 58

Side Curtain Airbags 60

Siri® Eyes Free 266, 329

SiriusXM® Radio 300

Smart Entry System 143

Snow Tires 604

Song By VoiceTM (SBV) 310

Spare Tire 619, 651

Spark Plugs 650

Specifications 650

Specified Fuel 560, 650

670

Speedometer 118

SRS Airbags (Airbags) 53

Starting Assist Brake Function 487

Starting the Engine 471, 473

Does Not Start 626

Engine Switch Buzzer 175, 178

If the Battery Is Dead 629

Steering Wheel 200

Adjusting 200

Stopping 552

Summer Tires 604

Sunglasses Holder 228

Supplemental Restraint System (SRS) 53

Switches

(Around the Steering Wheel) 6, 7, 175

System Message Indicator 92

Tachometer 118

Tailgate 154

Unable to Open 647

Temperature

Outside Temperature Display 125

Temperature Sensor 125

Theft Protection 242

Time (Setting) 138

Tire Pressure Monitoring System (TPMS) 528

Indicator 91, 92

Tires 596

Air Pressure 597, 651

Checking and Maintaining 596

Inspection 596

Labeling 597

Puncture (Flat Tire) 619

Regulations 599

Rotation 603

Spare Tire 619, 651

Summer 604

Tire Chains 604

Wear Indicators 601

Winter 604

Tonneau Cover 232

Tools 618

Towing a Trailer 463

Equipment and Accessories 464

Load Limits 463

Towing Your Vehicle 468

Behind a Motorhome 468

Emergency 646

TPMS

(Tire Pressure Monitoring System) 528

Indicator 91, 92

Transmission 480

Continuously Variable 480

Fluid 584

Number 652

Shift Lever Position Indicator 88, 481

TRIP Knob 120

Trip Meter 120

Troubleshooting 617

Blown Fuse 641, 642

Brake Pedal Vibrates 32

Buzzer Sounds When Opening Door 32

Emergency Towing 646

Engine Won’t Start 626

Noise When Braking 33

Overheating 633

Puncture/Flat Tire 619

Rear Door Won’t Open 32, 152

Shift Lever Won’t Move 632

Warning Indicators 84

Turbo Engine Vehicle 564

Turn Signals 180

Indicators (Instrument Panel) 93

Under-floor Storage Area 219

Unlocking the Doors 143

Unlocking the Front Doors from the Inside 17

USB Flash Drives 260, 316, 343

USB Port(s) 241

Valet Key 141

Vanity Mirrors 9

Vehicle Identification Number 652

Vehicle Stability AssistTM (VSA®) 519

Off Button 520

Off Indicator 90

System Indicator 90

Viscosity (Oil) 577, 651

Wallpaper 249, 277

Warning and Information Messages 103

Warning Indicator On/Blinking 635

Warning Labels 81

Warranties (Warranty Manual provided separately) 657

Watts 650

WAV 260

Wear Indicators (Tire) 601

Wheel Nut Wrench (Jack Handle) 622

Wi-Fi Connection 327

Window Washers 191

Adding/Refilling Fluid 586

Switch 191

Windows (Opening and Closing) 168

Windshield 191

Cleaning 610, 613

Defrosting/Defogging 234

Washer Fluid 586

Wiper Blades 592

Wipers and Washers 191

Winter Tires 604

Snow Tires 604

Tire Chains 604

Wipers and Washers 191

Automatic Intermittent Wipers 192

Checking and Replacing Wiper Blades 592

Front 191

Rear 193

Wireless Charger 223

WMA 260, 316

Worn Tires 596


Download Manual