Problems with 2011 Jeep Grand Cherokee ELECTRICAL SYSTEM

On 1/22/20 i spoke with asma at fca regarding an issue my jeep grand cherokee is having with a fuel relay recall (nhtsa recall number 19v-813). i informed asma that my jeep has stalled without warning several times while driving- several of the times were while i was driving at high speeds on the highway. i was informed by asma that there is not a permanent fix, however because i was experiencing issues, i could take it to my dealership for a temporary fix. on 1/22/20, i took my jeep to the dealership to have the temporary fuel relay part placed on my vehicle. while at the dealership i was warned that since the part is only a temporary fix, they could not estimate how long it would be before i experienced issues again. on saturday, 2/1/20 while making a left turn my jeep once again stalled without warning while in front of oncoming traffic. of note, when the engine stalls while driving it also causing the power steering to go out. so during this particular instance on 2/1/20 when the engine stalled without warning while making a left turn, i was forced to drive up over a curb to ...

Tl- the contact owns a 2011 and 2012 jeep grand cherokee. the contact stated that while the vehicle was at a stoplight and when to accelerate the vehicle stalled without warning. the vehicle was restarted and was able to drive normal. the vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing,. the vin was included in nhtsa recall campaign number: 19v813000 (electrical system). the manufacturer was made aware of the failure and informed the contact that the part was not available for the repaired and will become available within the year. the failure mileages was approximately 84,000. vin tool confirmed part not available. aw (recall related incident) ts

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the recall part was unavailable. the contact stated that it took several attempts to start the vehicle without warning and would shut down while driving. the dealer was called. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 113,000. vin tool confirms parts not available. *dt*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while pulling out of a garage the vehicle lost motive power. the contact was able to stop and restart the vehicle. the dealer fx caprara chrysler dodge jeep ram - watertown 18476 us-11, watertown, ny 13601 (315) 788-7400, was contacted by phone and stated that the vehicle was not subjected to a recall. the dealer was made aware of nhtsa campaign number: 19v813000 (electrical system). the dealer in turn stated that parts for the recall repair was not yet available. the manufacturer was contacted and a case was filed. the manufacturer then informed the contact that the dealer would be informed of the process for ordering the part to facilitate the repair. the dealer was then contacted and the contact was informed that there was no such process for ordering recall remedy parts. the contact was able to purchase the part from a third party however, the dealer declined to perform the repair. the vehicle remained at the dealer with the repair still pending. the failure mileage was 145,000.

I was driving my 2011 jeep grand cherokee down a city street when with out any warning the vehicle completely cut off. i could not control the vehicle at all not even honk the horn to let other driver know something is wrong with my vehicle. when i took it to get fixed the dealership said i need a new totally intergrated power module

Vehicle constantly stalls. recall was performed for the fuel pump relay however this did not completely solve the problem as it still stalls randomly or won't start at all. huge safety concern have been almost hit on the road from random stalls. took it to my local mechanics and they say the fuel pump relay is burning out the fuses and i need to constantly check on them to make sure they're not burnt out. took it to brookdale chrysler jeep dodge after recall was performed to complain about it still stalling years ago. brookdale chrysler refused to perform any service as they could not 'duplicate' the issue. ever since then i've been dealing with this issue and it's horrifying to drive the vehicle sometimes and incredibly disappointed as i'm still paying off this vehicle. randomly stalls on turns, city roads, highway speeds, or even when in idle.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while the key was in the ignition, the vehicle stalled without warning. the contact was able to restart the vehicle with the remote start feature. the original ron carter chevrolet buick gmc autoland located at 3205 fm 528 rd, alvin, tx 77511, (281) 402-9761) was contacted by phone. the contact was informed that vin was not subjected to a recall. the failure recurred intermittently. the contact mentioned nhtsa campaign number: 14v530000 (electrical system) and 19v813000 (electrical system) as possible solutions to the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 92,000. *dt consumer has stated this has happened on multiple occasions.*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. when the contact attempted to start the vehicle using the start button feature, the vehicle took an extensive amount of time to start. the dealer was not contacted. the manufacturer was made aware of the failure and stated that there were no loaner vehicles. the manufacturer was unable to buy the vehicle back. the manufacturer provided case number: 71742907. the approximate failure mileage was 118,400. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the parts for the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. stateline chrysler jeep dodge ram fiat dealer. located at 800 gold hill rd, fort mill, sc 29708, was contacted by phone and it was confirmed that the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. while driving 75 mph, the stereo shut off and the battery warning indicator illuminated. the engine shut off soon after and all the warning indicators illuminated on the instrument panel. the vehicle was towed to the contact's home. the contact's husband replaced the alternator, but the failure continued. the dealer and manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 140,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. while driving and attempting to turn the vehicle to the left, the steering wheel became difficult to turn. in addition, the contact needed to depress the brake pedal with excessive force. the contact placed the vehicle in park and turned off the ignition. when the vehicle was restarted, it resumed normal operation. the failure occurred a total of five times with one of the failures occurring when making a right turn instead. the contact called orr chrysler dodge jeep (located at 900 truman baker dr, searcy, ar 72143, 501-279-3311) where it was determined that because there was no check engine warning indicator illuminated, they would not be able to diagnose the failure. the manufacturer was made aware of the failure and provide case number: 57815893. the contact was informed to have the dealer diagnose the vehicle. the approximate failure mileage was 100,167.

Tl* the contact owns a 2011 jeep grand cherokee. while driving at an unknown speed, the vehicle shut off without warning. the vehicle was pulled over to the side of the road and towed to an independent mechanic. the contact was informed that the alternator and battery failed due to a faulty alternator. the dealer was not called. the manufacturer was made aware of the failures and stated that there was no recall. the vehicle was not repaired. the failure mileage was 84,977.

My 2001 jeep grand cherokee has a defect on cylinder# 2 apparently there was no recall even though it is a defect. my lights would flicker in drive sitting at a red light, still does, and now the engine is starting to run rough, after more and more research come to find out this is an issue with these jeeps never a recall but there was an extended warranty that was put out by chrysler 10 yrs or 150,000 miles. just found this out a couple of days ago, i have 152,000, so they would not honor their warranty. i have documentation that cylinder 2 was an issue in 2017 i have documentation where my car was diagnosed when it had 95,000 miles at the time it was wasn't a dealership so they wouldn't accept it. its going to cost me around $4,000-$6,000 to get it fixed, not sure why it has to be dealership documentation , i feel that chrysler has been hiding this from consumers to save money and let the consumer take the fall for a defect that they were aware of. why cant this be recalled? regardless of miles, very disgruntled with chrysler for putting out ...

My battery light came on so i pulled over at an advanced auto and had the battery checked. this was on my way to work. they tested my battery and said the battery that i had just replace 3 months earlier had a bad cell. how is that possible? i had it replaced and then tried to start the vehicle to test the alternator. at that point my alternator started smoking after the vehicle started. they said my alternator wasnt charging enough and it needed replaced. at this point i had to disconnect my battery to stop the alternator from smoking. when i did this, my battery felt unusually hot. got it tested and it blew my battery. i replaced the battery and the alternator and then the starter was not functioning at all. i replaced the starter and there was no change. the starter was not getting any power. as im reading through the complaints section the only two things it could be it seems is the tipm or the pcm. this seems like it should be a major safety concern and should be looked into before someone ...

I previously reported that this 2011 jeep grand cherokee (3.6 pentastar engine) stalls without warning. the vehicle has stalled at least twice in august, numerous times in september, and already twice this month (october). what is more concerning is there is no check engine light the warns of the pending stall condition. also, i have had the thermostat, lifters, tappets, rocker arms, cylinder head, spark plugs, and ignition coils replaced and problem seems to be getting worse. the vehicle was taken to the dealer (koons tysons corner). the dealer cannot read any active or stored codes for the stalling issue. additionally, the shop foreman advised that it appeared to be the fuel pump. i ordered the $540.00 fuel pump and had replaced on monday october 7, 2019 for an additional $630.00. ironically enough, the vehicle stalled going home and the fuel pump repair did not fix the issue. the mechanic and service advisor now say that i should replace the pcm and then the tipum if all else fails. this is an additional $3,000.00 in estimated service that they cannot guarantee that will fix the issue. the most concerning thing is that chrysler will not be held accountable for this. ...