Problems with 2011 Jeep Grand Cherokee ELECTRICAL SYSTEM

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign id number: 14v530000 (electrical system) however the part was unavailable to perform the repair. the manufacturer was not notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v530000 (electrical system) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id numbers: 14v530000 (electrical system) and 14v391000 (electrical system).the contact stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

My 2011 jeep grand cherokee began stalling while driving in december 2014. these occurrences have been documented by the dealership four times. it has always stalled while driving at speeds higher than 50 mph. it has stalled on the freeway 2 times and i have been spared a serious traffic collision due to light traffic conditions. the vehicle never throws a code when it stalls. there is nothing the service department can do for these "phantom" occurrences. the tipm has been replaced since that can sometimes be the issue. however, the stalling continues. i have researched this stalling issue and there are others with the similar problem. what will it take before chrysler addresses this life threatening problem? currently, my vehicle is back at the dealership for this problem. i am not looking forward to picking up my vehicle since the problem is always looming like a black cloud over my head.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number:14v530000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the dealer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 14v530000 (electrical system) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Repair of blown front running light reveled defective electrical socket that was overheating and creates a safety fire hazard. bulb socket badly burned and needs replacement due to faulty part. this is a 2011 jeep grand cherokee 4x4 overland with only 36,000 miles. repair mechanic described electrical socket as a level 1 safety hazard. *tr

Vehicle would not shut off via push button control, had to engage key then would not turn on via push button control. *js

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

I have had my jeep worked on twice to fix the tipm at billy craft chrysler jeep. in august they advised they were doing a temporary fix. on december 16, 2014 they indicated that they completed recall p54 and input this into the system as complete - my vehicle has now started having the same problems. in addition when the temporary fix was done in august this caused the automatic high beam sensor to stop working - billy craft states this is a coincidence and unrelated. despite indicating the recall was completed in its entirety, i found out this week billy craft chrysler jeep did not in fact complete the recall despite telling me they did and inputting into the corporate jeep system that this had been completed as of 12/16/14. i am now having to take the vehicle back again to have the actual fix completed. if there are recalls made, the shops performing the recall fixes should maintain a high level of integrity and actually complete these or there should be some type of corrective action taken against their business. i am now working with the general manager and will be trading my jeep in as soon as possible. my safety and the safety of others on the roads is not worth this. *tr

Vehicle doesn't want to start. tries to turn over but won't. had happened very intermittently for past couple of years. over past month has happened almost every time i try to start the car. used to only do it once and then it would start on the second attempt but is now doing the "try but won't start" thing 6 and 7 times in a row before it will finally turn over. now smelling raw fuel after it starts due to it trying so many times to crank. called dealership and got the same excuse as many people who have complaints listed here..."we don't have the parts yet." i don't understand how they don't have the parts 2 months after the recall on something like this. in addition to the potential safety issues if it begins stalling in traffic like others are reporting, it's completely trashing my starter/battery/etc as it sits there and tries to crank multiple times. i have zero confidence in my local dealership as i have had tons of run ins with them over warranty work due to multiple problems my jeep has had. this is ridiculous. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v530000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. immediately after starting the engine, the vehicle became disabled and no warning lights illuminated. the vehicle restarted and the failure recurred four times. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the approximate failure mileage was 47,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at approximately 55 mph, the vehicle decreased in speed and the vehicle stalled without warning. the vehicle was not able to restart. the vehicle was towed to a dealer, who installed a new fuel injector kit and timing belt but the failure recurred. in addition, the contact noticed that there was smoke coming from the hood of the vehicle. the vehicle was towed back to the dealer, who diagnosed that the timing belt shredded and a starter needed to be replaced. the vehicle was included in nhtsa campaign id number: 14v530000 (electrical system) but the part was not available. the manufacturer was notified of the failure. the approximate failure mileage was 68,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v53000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

My vehicle is having issues starting/stalling, and sounds like the water pump and/or alternator is failing. i went to the dealership and they said this is all tied to p54/nhtsa 14v-530. the tipm parts are not available to fix this issue, and have not been available since i received the first recall notice back in october 2014. the dealership said the parts are not going to be available for weeks, possibly months. i called jeep/chrysler and they also said that is the cause of my problems and they have no date that recall replacement/correction parts will be available. i asked them what i should do since i'm driving a vehicle that doesn't want to start (takes multiple attempts), that stalls out, and that other components under the hood are being affected. they said they will not cover any towing, or rental costs, and had no guidance on what to do besides "good luck". this is a serious issue, i can become stranded, the car could stall (potentially while driving and this car is always on highway high speed driving), and i now have other parts under the hood that this issue is taxing (alternator, battery, water pump, and i could only imagine what else). what am i supposed to do that i'm forced to drive a vehicle with a recall that is not safe to drive? i can't even pay to get this fixed, there is no solution at this time. i don't understand how the vehicle is not recalled entirely and taken off the road, or that if people are experiencing this issue there is no recourse. no free towing, no rental cars ready, no ability to trade in or buy a new vehicle. nothing. i'm not sure what to do next, get a lawyer? contact bbb? please let me know as i don't see how this is legal, i'm being forced to drive a vehicle with a manufacturing defect that is dangerous. thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

2011 jeep grand cherokee. consumer received repairs on vehicle due to recall notice and would like reimbursement. *ta the consumer stated the vehicle would intermittently turn over, but never start due to lack of fuel. repeated attempts to start the vehicle were unsuccessful for a while, but eventually it wouldn't start at all. the dealer informed the consumer the problem was with the tipm, which was a recalled part. however, the dealer stated they would have to charge him, even he if showed them the recall notice. recall # 14v530000.*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign id number: 14v391000 (electrical system) and nhtsa campaign id number: 14v530000 (electrical system). however, the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 14v53000 (electrical system) was received in december of 2014. the dealer informed the contact that the part needed to perform the recall remedy was not available and no estimated time for receiving the part was available. the manufacturer was not notified of the delay. the contact had not experienced a failure.

First incident was: ~11/24/2014 took to mother lode motors, sonora, ca second incident was: 3-09-2015 took to motor lode motors for recall p54/ nhtsa 14v-530 ( tipm); took to central valley motors in modesto, ca my jeep would not start. the starting motor continued to turn over even when i stopped pressing it. because there is not a jeep dealer within 70 miles, i took it to a local dealer (dodge) who claimed to be able to mechanically work on jeeps. they used to be a jeep dealer. i told them of the problem. i left it over night. they told me they had to reset the computer. ($300). no parts replaced. four months later (3/9/2015) , the same problem occurred, only it was worse. so i took it back to the same garage, and left it over night. this time they told me the whole computer had to be replaced. ($1507). i finally was able to take it to a real jeep dealer to get a recall item fixed. (p54/nhtsa 14v-530, tipm). when i mentioned the above incident, they told me that the recall item was the cause of the above incident, and what the dodge dealer did was not necessary. fixing the recall item would have fixed it, at no cost. the dealer that did the "unnecessary" work that cost me $1807, was "mother lode motors" in sonora, ca 95370. i went back to them and told a supervisor about the incident, and he just looked at me, didn't say a word, didn't even ask my name or apologize. i called the owner of mother lode motors to let him know of my complaint, and he basically accused me of making excuses and said, ?how did i know that they didn't fix the problem?? again no apology. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v530000 (electrical system), and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform the contact when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v530000 (electrical system), however the part was not available for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

2011 jeep grand cherokee, customer states battery dead. having to jump start. also check for leak..*bf updated 6/23/2015*js

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v530000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system) and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v530000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

I am having trouble starting the engine. it usually takes several attempts before the engine actually starts. the check engine and electrical problems lights are lit during attempts to start the engine. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v53000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not contacted. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system), and nhtsa campaign number: 14v53o00 (electrical system). however, the parts needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

We received 3 recall notices related to the brake booster, the totally integrated power module, and a short in the visor lamp. we called our local dealership and each time we called, they told us they did not have the parts and they would call when they did receive them. they still have not called and the first recall notice was issued more than 6 months ago. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the ignition push-to-start button failed to start the vehicle several times. the failure was progressing as the weather changed causing the vehicle to take longer to start. also, the contact mentioned that the vehicle stalled several times while on a major highway which almost caused a crash. the dealer was notified of the failure and indicated that the part and the remedy were not yet available. the vehicle was included in recall nhtsa campaign id number: 14v530000 (electrical system). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 39,200.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at approximately 35 mph, the steering wheel seized and the vehicle stalled without warning. the vehicle was taken to a private mechanic who stated that the vehicle was functioning as designed. the contact received a notification of nhtsa campaign numbers: 14v530000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the failures. the failure mileage was 28,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled intermittently. the failure recurred several times. the contact indicated that the last time the failure occurred, the vehicle was not able to be restarted. the contact received assistance from the police to push the vehicle to the side of the road. the vehicle was towed to an authorized dealer who indicated that the alternator needed to be replaced. the vehicle was not repaired. the contact was included in recall nhtsa campaign id number: 14v530000 (electrical system).however, the dealer indicated that the tipm part was not available and the alternator was the remedy to fix the vehicle. the vin was not available. the manufacturer was notified of the failure. the approximate failure mileage was not available.

Our car stopped working and we were stranded. i was stranded with my 3 year old child. the vehicle's alarm went off and the tires locked making it difficult to tow. we called the chrysler twice and they cannot tell us when the parts will be arriving. the dealership fixed the totally integrated power module ( the part listed in my recall notice). however, chrysler refuses to reimburse me for my expenses until they receive parts. it has been a month and i paid $1400.17 for the recalled part and labor. *tr

My car would not start, it only cranks up, but it is not drivable and i will not put my life at risk for operating a defected vehicle on the highway, when it could stall and result in a car crash. my safety is not guaranteed at this time. last friday morning, my vehicle was towed to the closest dealership to be service and parts are not available. chrysler has not provided repair parts (the internal pump relay) to the dealerships in the area and there is no expected time of when these parts will become available. the dealership will not provide me with a loaner or pay for a rental car, while my car is being repaired. chrysler is not being helpful is remedying the situation at hand. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the exterior heated power mirror failed. as a result, the contact's visibility was impaired when driving. the contact received notification of nhtsa campaign number: 14v631000 (electrical system, visibility) however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to do the repair. the manufacturer was made aware of the failure. the approximate failure mileage was 26,300.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v530000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

I'd like to register a formal complaint "for the record". regarding chrysler group's recall #s p14, p36 and p54 for the 2011 jeep grand cherokee 4x4 ... parts are still not available (since may 2014 for the power brake booster!) this is totally unacceptable. individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (b) a vehicle interior electrical fire and, (c) intermittent / unexpected engine shutdown. i contacted the chrysler group recall assistance center today @ 1-800-853-1403 and spoke with "[xxx]" ... received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. she could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. my local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will i ever see these parts installed before there's a recall-related incident with my wife's vehicle? the recall "system" is apparently broken, as chrysler group is not diligently fulfilling their safety obligations and nobody from nhtsa is apparently doing anything about enforcing it, quite disconcerting and unacceptable! as of today's registered complaint(s), kindly consider nhtsa and chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from chrysler group. please follow-up chrysler group without further delay and report your findings to me. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number:14v530000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at 55 mph, the vehicle stalled without warning. the contact received recall notification for nhtsa campaign number: 14v530000 (electrical). the vehicle was taken to the dealer. the technician diagnosed that the tipm needed to be replaced. the contact indicated that the tipm was previously replaced 5 months prior to the failure. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 70,000.

I have a faulty tipm, which i understand is on backorder. i the meantime, my jeep is sitting in the garage and will not start! *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system wiring) and nhtsa campaign number: 14v530000 (electrical system). however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. in addition, the contact stated that the check engine light was continuously illuminated. the manufacturer was made aware of the failure. the failure mileage was 61,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (fuel system), nhtsa campaign number: 14v391000 (exterior lighting, electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the parts needed were unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (fuel system) and nhtsa campaign number: 14v391000 (exterior lighting and electrical system). the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.