Problems with 2011 Jeep Grand Cherokee ELECTRICAL SYSTEM

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the front driver and passenger side windows randomly lowered without warning. the contact had to use the electronic function to wind the windows up each time the failure occurred. the cruise control failed to engage and disengage, which caused the contact to have to turn off and restart the vehicle. the service engine light illuminated when the cruise control failure occurred several times. the vehicle was not inspected and diagnosed. the manufacturer was not notified. the vin was not available. the approximate failure mileage was 72,000.

Takata recall a/a system never work properly, i am a person who don't like to use it where ever i drive with that system turned on. just when really lower or hight temperatures are running (winter and summer), so; but when i tried to used it had to wait a lot and didn't get it completely or properly just partialy worked in the vehicle. this summer tired of the same problem and visited some tech to fix it they did not want to work on this kind of issue any more. hope you can help me recommend some jeep dealer make the work and get working system properly with not charge as those tech said it. thanks

Car stalls without warning. collided with tree, major front end damage. no power steering, power brakes, no air bags were deployed, seat belts did not tension. vehicle had stalled previously and take to dealer. dealer replaced ignition coils and said problem was fixed.

Defective alternator with 63500 miles, alternator failed 4-7-16 alternator failed while driving i believe that the 2011 jeep grand cherokee should be included in this recall

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available.

While braking the engine shuts off. this happened three times. i took it to the dealer i bought it from and they said it was worn spark plugs and replaced them. the next day it stalled again. i was coming off the freeway off ramp and it just died. no warning lights on the dash. the dealer was unable to determine a cause for the stalling issue. updated 04/18/16. *jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at an unknown, the vehicle stalled and failed to restart. the vehicle was taken to the dealer. the technician diagnosed that the ignition switch module needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 48,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 05/19/17*lj *as

Tl* the contact owns a 2011 jeep grand cherokee. while driving at various speeds, the abs, check engine, four wheel drive, anti-skid, and air ride warning lights illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the pcm module needed to be replaced. the failure recurred several times. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 48,000.

Tl* the contact owns a 2011 jeep gran cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system , interior lighting ) however, the part to do the repair was unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. part distribution disconnect.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). the dealer was unable to supply the parts for months. the contact called more than one dealer and was unable to schedule a repair within a reasonable time frame. the contact had not experienced a failure. parts distribution disconnect. updated 10/21/16*lj

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the alternator disconnected and failed. the vehicle was taken to the dealer where the failure was unable to be replicated. the manufacturer was notified of the failure. the contact also received notification of nhtsa campaign number: 15v879000 (electrical system , interior lighting) and the contact was unable to receive the part within a reasonable time to schedule the repair. the approximate failure mileage was 50,510. updated 04/22/16*lj consumer stated the jeep was not equipped with a battery indicator light. enclosed is a page from nhtsa stating under 571.101 that battery indicator light is mandatory. updated 05/29/18*jb

Jeep will only start with remote starter. push button start does not work. i had the fuel pump replaced however, am just learning of a tipm recall for this model. vehicle was in stationary position in my garage when it would not start.

The 2011 jeep grand cherokee will experience engine stall while the vehicle is in motion, at times in excess of 30 mph. this causes a loss of power steering and power brake functions. it has likewise stalled at stop lights/signals which is equally dangerous when vehicles are approaching from behind at high speeds expecting the vehicle in front to move with the green light. chrysler issued a recall (p54) related to these issues, however the cheap external fuel pump relay wiring harness fix they employed to remedy the problems can be characterized as insufficient at best. in fact, the issues with our family vehicle have actually worsened since the p54 recall was performed in may of 2015. the vehicle's problems have now progressed to the point where the vehicle will not start: a typical symptom of these dangerous jeep/chrysler products. there are literally hundreds of consumer complaints outlining similar issues i.e., the vehicles being difficult to start or not starting at all, vehicles' power windows not operating properly, door locks opening and locking on their own, horn blaring, the vehicle not recognizing the fob, electronic fuel pumps remaining on after the vehicle is shut off and stalling while the vehicle is in motion. a common theme related to all of these issues seems to be the power distribution center for the vehicles or the tipm (total integrated power module). it seems fiat - chrysler has been aware of the problems with their oem manufactured tipm parts for some time, since 2007, but took the woefully inadequate route of correcting only a small and less dangerous issue of the manufacturers defect. hence their court ordered p54 external fuel pump wiring harness, which on a good day will correct the fuel pump run-on. what needs to be addressed is the stalling while in motion issues associated with these vehicles. please mandate a safety recall.

Stalls upon decleration and turning without warning. no log. starts right back up. remotely turns on at random times.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. when the contact attempted to start the vehicle, there was an abnormal knocking noise. in addition, while driving 40 mph, the heat failed to operate. the vehicle was taken to a dealer where it was diagnosed that the side blend air door actuator failed and needed to be replaced. the vehicle was repaired; however, the failure recurred. the manufacturer was notified of the failure. the failure mileage was 91,705.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting) and 17v572000 (service brakes, service brakes, hydraulic). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (bettenhausen chrysler dodge jeep ram, 8355 w 159th st, tinley park, il 60477) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting) and 17v572000 (service brakes, service brakes, hydraulic). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (gillman chrysler jeep dodge ram, 10585 w sam houston pkwy s, houston, tx 77099) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.

Vehicle had external fuel relay installed over a year ago by dealer. this vehicle had not experienced an issue with the fuel relay. now vehicle is having the same issues - engine stopping for no reason, even while driving - as described in the complaints about the tipm. very dangerous and the "fix" by fca, appears to not be a permanent fix.

Hello nhtsa team, i am writing to you to ask that additional vin numbers be included in an existing recall. the existing recall is p60 / nhtsa 14v-634 for alternator failure. can you please include vin [xxx] into the recall. the alternator in my 2011 grand jeep cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. we have invested a lot of money and time trying to determine what is wrong, only to find out my vehicle is not included in this recall, which we would have been able to put two and two together immediately. chrysler is indicating to us that our vehicles have all of the matching "specifications" to meet the criteria within the existing recall but our vin numbers are not included, therefore they cannot cover the repair. we are continually told that they are not sure why my vehicle is not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. the issue is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the rpm increase. please include vin [xxx] in the existing recall. thank you very much. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Hello nhtsa team, i am writing to you to ask that additional vin numbers be included in an existing recall. the existing recall is p60 / nhtsa 14v-634 for alternator failure. can you please include vin [xxx] into the recall. the alternator in my 2011 grand jeep cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. we have invested a lot of money and time trying to determine what is wrong, only to find out my vehicle is not included in this recall, which we would have been able to put two and two together immediately. i have already replaced the battery which was very expensive, only to find it is getting drained by the alternator. all of the fault indicator lights come on, including the brake indicator failure, engine failure, 4 wheel drive, windshield wipers, and then the vehicle basically will shut down. you have to the engine off, shut everything down and restart. i am afraid i am going to get killed in this jeep. i am not sure why my vehicle is not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. the issue is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the rpm increase. please include vin [xxx] in the existing recall. thank you very much information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the totally integrated power module was defective and replaced. the contact stated that the repair affected the passenger side turn signal, which caused the front fog lights to blink. dodge chrysler jeep city (4395 us-130, burlington, nj 08016, (855) 242-0015) stated that the initial repair caused the passenger side turn signal to have to be repaired for more than $2,000. the failure mileage was 140,000.

Tl* the contact owns a 2011 jeep grand cherokee.the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. the vin was not provided.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that he received nhtsa campaign number: 14v391000 (electrical system) and was waiting for approximately six months for the recall part. the contact mentioned that he was informed that he would be contacted when the parts would to become available. the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had experienced a failure related to the recall but the details were not available. the approximate failure mileage was 57,000.

The engine shuts off randomly while driving

1. none of the controls on the steering wheel work. i cannot use the controls to change channels on my radio or increase / lower the volume. i cannot use the telephone hands free controls when trying to make a phone call... 2. all of the interior lights inside the vehicle stopped working. regardless of what car door is opened 3. light came on saying traction control was off. the light was a picture of a car with two squiggly lines behind it. i tried pressing the traction control button on the dash board panel alongside the steering wheel heater button. but it would not work. 4. my windshield wipers will not turn off (have to remove the fuse in order to stop the wipers). i tried squirting the windshield washer fluid --- but it will not work. my rear window wiper will not turn on.... even though i tried to turn it on several times. 5. i have no turn signals. they would not come on no matter how many times i flipped the lever up or down. major safety issue 6. my horn does not work - major safety issue 7. my headlights will not go to high beam even though the dial is set to auto. not to mention my windshield was defective and had to be replaced (leaks lots of water when raining) replaced --- steering control module (part # 1he80hl9af) - according to northwest jeep in beaverton oregon that was the issue -not did not fix a single issue totally integrated power module (part # 68244852aa) - according to other complaints, this part also needs replaced (seems that part of th tipm was replaced - the whole unit should have been replaced.) we are extremely upset and displeased with chrysler.... for the poor quality of the parts they used when building my 2011 jeep grand cherokee overland. we bought this 2011 jeep grand cherokee overland in june 2015 and for being 4 years old, it should not being having all these problems!!!

Chrysler recall # p54 regarding totally integrated power module was applied to my vehicle. it totally shut off while driving on 3 separate occasions prior to the so called "fix" via p54. my vehicle shut down while driving home last nite. each time the vehicle has shut down, it has happened whilst breaking and coming to an intersection. this was the same as last nite in which the vehicle shut off while i was cornering through an intersection. battery is fine, fuel is full, i change the oil every 4,000 miles or less and rotate the tires every 6,000 miles. this tipm is a real problem. shutting a vehicle down while motoring is extremely dangerous. i sincerely hope the nhtsa takes action on this before lives are lost. *tr

Tl* the contact owns a 2011 jeep grand cherokee. when the contact started the vehicle, flames appeared from the roof on the driver side. in addition, the instrument cluster lost power. a fire and a police report were filed. the firefighters sustained injuries while extinguishing the fire, which required medical attention. the manufacturer was not notified of the failure. the approximate failure mileage was 31,000.

Since safety recall p54 was applied, my vehicle has completely died while driving on 5 separate occasions 1 on 19oct, 2on31oct, and 2on7nov. the vehicle is currently at sam lehman chrysler jeep dealership in peoria, il. they claim that i need new software at my expense to address the vehicle shut downs. attached transcript is with chrysler. they do not appear to take this safety issue very seriously.

Vehicle has completely shut down while driving 5 times in the recent past. 1x19 oct; 2x31 oct; 2x7nov. the vehicle completely shuts off while driving. this is very dangerous as all power is lost for breaks, steering, and obviously no acceleration. chrysler safety recall p54 has been applied prior to these issues. dealer and chrysler are charging me customer (at my expense) to flash new software files on the vehicle computers. i sense this is very likely a much broader safety issue and am hoping our government (nhtsa) officials will investigate before someone is injured as a result of this.

10/10/2015 at approximately 320 pm cdt, i was driving i35 south between duluth mn and minneapolis mn. smoke started billowing out of the headliner, rh side above the windshield/sun visor. i pilled to the side of the road, pulled the a pillar and pulled down the headliner. flames were present, i reached in thinking it was a wire (it was) sustained burns on my right hand. grabbed the owners manual , located the fuse for courtesy lights under the hood, pulled the 15 amp fuse (which had not blown). removed the sun visor and vanity light, and associated wiring. fire was extinguished at that point. removed the visor and wiring, found a burned connector and smoldering wiring. grabbed a side cutter and terminated the wiring to the lighted vanity light, after removing the center upper map light assembly. i sustained minor burns right hand (three fingers). vehicle was in motion when fire broke out speed 70 mph. vehicle damage was inspected by duluth jeep, duluth mn. duluth jeep kept the removed parts. recall #36 was accomplished 11/2014 by duluth jeep.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while in park, the keyless entry and the key fob failed without warning. the vehicle had to be started manually using the key. the vehicle was not diagnosed or repaired. the failure recurred. the manufacturer was not notified of the failure. the failure mileage was 95,717.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system). the recall repair was performed. while driving approximately 35 mph, the contact noticed an abnormal odor. the vehicle was pulled over and the contact noticed smoke coming from the passenger side visor. the contact pulled down the visor and noticed melted plastic. there were firemen onsite who disconnected the battery and flames appeared from the headliner above the passenger seat. the firemen extinguished the flames. a report was not filed. the vehicle was towed to the contact's residence. the manufacturer was notified. the approximate failure mileage was 47,000.

Tl* the contact owns a 2011 jeep grand cherokee. while in park and attempting to start the vehicle, the vehicle failed to start and the system lock was displayed across the message board. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 102,000. updated 11/18/15*lj,updated 3/30/18*jb *tr

Tl* the contact owns a 2011 jeep grand cherokee. while attempting to start the ignition, the battery failed. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 102,000. updated 11/19/15*lj updated 03/30/18*jb *tr

This is the sixth time, today, 9/13/15. i haven't been killed yet, but it's a future possibility. my jeep loses power and will not steer. it happened with my mom and my only child in the jeep. chrysler tells me every time to take it to the local dealer, quirk jeep in marshfield, ma. i do. they run the ever popular 'diagnostics' and find nothing wrong with it. yet, it keeps happening! the last time it happened, i was on the highway during rush hour traffic. state police would not allow me to wait for aaa so i had to pay out of pocket $120 to be towed off the road by some neanderthal in a tow truck. what can i do before i am killed by this vehicle? *the last time it happened was in early august of this year. i contacted jeep with this email and was told to take it in to the dealer for 'diagnostics.' i did and they found no problem again! my jeep is again losing speed and power steering. it is random. i am driving along and it loses acceleration and power steering. i am terrified to drive on the highway expect in the far right lane at minimal speeds. this is a problem because i am a travelling salesperson and must be on the road all day, five days a week. i travel up to 200 miles a day. as i indicated back in december, this is my fifth jeep. quirk says all the recalls on my vehicle have been done and their diagnostics can find no reason for the loss of power. however, it is happening and it is extremely dangerous. originally, when this first started happening, shortly after i bought this pre-owned jeep, i was told the tipm recall would correct these problems. obviously, it has not. *in addition, i have random issues with my key not working or my car refusing to turn on. i am a single mom who has to work. i do not have the financial ability to buy a new vehicle and junk this jeep. i need this vehicle to work as it is supposed to work.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that when having nhtsa campaign number: 14v530000 (electrical system) performed on the vehicle, that the tipm unit placed on the vehicle to repair the issue was from a jeep wrangler and the contact did not believe it was an adequate fix. the manufacturer was notified of the failure. the approximate failure mileage was 72,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle was repaired for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), but the failure recurred. the contact stated that the brake light illuminated randomly. upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. in addition, the vent control failed to work for the heater and air conditioner. the vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. the vehicle was not repaired. the manufacturer was notified of the failure and provided no remedy. the approximate failure mileage was 19,500.

2011 jeep grand cherokee. consumer writes in regards to dealership has not tried to remedy recall defects. *smd the dealer informed the consumer, the parts were not available. the consumer referenced recall numbers 14v391000,14v530000 and 14v154000. *jb

Tipm failed causing car to stall while in motion during rush hour traffic. power steering, power brakes also failed. lastly, power door locks also failed with one year old in the car.

I was driving and my eyes started burning then smoke was coming out of the visor. then there were sparks and small flames from sunroof. it almost caught my hair on fire. i had the recal wiring replaced in july and this happened august 30, after recall completed.

August 29, 2015 i had a tune-up performed on my 2011 jeep grand cherokee overland. when i returned to pick up my vehicle i was informed that when the service advisor was removing the car from the garage a fire started in the interior of the vehicle. the service advisor showed me the interior damage and it was the passenger sun visor. the visor had approximately a quarter size burn mark on the plastic piece covering the vanity mirror and a burn on the head liner directly above the damage on the cover. it was suggested that i take the car directly to the other dealer that had done the p36/nhtsa 14v-391 recall in october 2014 as the dealer that had done the tune up would not fix the damage and would not help with anything. after i inquired about my safety driving the vehicle (at the dealer's suggestion) it was determined that it probably should be towed. i contacted the dealer that had done the recall. the vehicle was left at the dealer and i contacted chrysler for assistance. a case was opened for me. august 31, 2015 the dealer that had done the recall repair contacted chrysler regarding the case and were informed by chrysler that the vehicle was not to be moved until and investigation could be done. september 1, 2015 i sent an email and timeline (to date) to the gm/president of the dealer that performed the tune up. september 2, 2015 i contacted chrysler regarding my case and was informed it was closed. the representative re-opened the case. september 6, 2015 i contacted chrysler regarding my case and was informed it had been assigned and i would need to wait until the assigned agent contacted me. september 8, 2015 to date i have not been contacted by chrysler, the gm/president of the dealership that has the vehicle, i have not been provided any transportation and i have no idea the status of my vehicle.

Tl* the contact owns a 2011 jeep grand cherokee. while driving 10 mph, the sun visor caught fire. the fire independently extinguished itself. a police report was not filed. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 111,000. the vin was not available.

Smelled smoke and the car started to fill with smoke. we pulled the car over and the passenger side sun visor and headliner were on fire. we vacated the vehical and called for help. the car was serviced for this specific recall in december of 2014.

Tl* the contact owns a 2011 jeep grand cherokee. while driving at approximately 70 mph, the driver side sun visor and headliner caught fire. the contact extinguished the fire. the contact sustained serious burns to his left hand that required medical attention. a police report was not filed. the vehicle was serviced under nhtsa campaign number: 14v391000 (electrical system) but the remedy failed to repair the vehicle. the manufacturer was made aware of the failure. the failure mileage was 54,000. updated 11/20/15*lj updated 1/14/2016*js, updated 4/11/18*jb *tr

1. the vehicles head has to be replaced due to bad valves at only 59,000 miles. 2. the front right turn signal stopped working, and is burning the bulb socket and headlight housing. it was determined by an independent mechanic that the tipm module is going bad causing shorts, and other electrical issues. (the dealer claims it is a burned bulb socket, but we tested the socket, and entire system and found the true problem) 3. the horn stops working randomly, and sometimes when it does work its only the high tone. this problem is also traced back to a faulty tipm module.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle experienced an electrical failure and was unable to be started. the contact received notification of nhtsa campaign number: 14v530000 (electrical system). the vehicle was taken to an independent mechanic where it was diagnosed as a failure of the fuel pump relay. the dealer was notified of the failure, however, the vehicle was not repaired for the recall due to lack of available parts. the manufacturer was not notified. the failure mileage was 56,000.