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2019 Honda CR-V Owners Manual - Customer Service Information



Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal with any problems you may encounter with your vehicle. If, however, you are faced with a problem that they cannot resolve to your satisfaction, contact Honda Client Relations/Services.

American Honda Motor Co., Inc. Honda Automobile Customer Services Mail Stop 100-5E-8A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: 1 (800) 999-1009

Canadian Owners Honda Canada Inc. Customer Relations 180 Honda Boulevard Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9 Fax: 1-877-939-0909

E-mail: [email protected]

Bella International

P.O. Box 190816

San Juan, PR 00919-0816 Tel: 1 (787) 620-7546

Continued

659

uuCustomer Service Informationu

Requirements to access Pandora®

    Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
    Registered Pandora account (you can create a free account at www.pandora.com

<http://www.pandora.com/> or on your smartphone)

    Connection to the internet via Wi-Fi or cellular data network.

Limitations

    Access to Pandora requires an active internet connection
    Ability to access Pandora through this system is subject to change without notice
    Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying tracks, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality. Pandora internet radio is a music service not affiliated with HONDA. More information is available at

http:// www.pandora.com

<http://www.pandora.com/>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.

    Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
    Pandora is only available in the United States.
    Not available on all models

Index

4WD 515

ABS (Anti-lock Brake System) 528

Accessories and Modifications 614

Accessory Power Sockets 215

Adaptive Cruise Control (ACC) with Low Speed Follow (LSF) 479

Adding the Coolant 578

Additives

Coolant 577, 579

Engine Oil 570

Washer 583

Additives, Engine Oil 570

Adjusting

Armrest 204

Front Seats 195

Head Restraints 201

Mirrors 193

Rear Seats 199

Steering Wheel 192

Temperature 119, 126

Adjusting the Sound 242, 280

Agile Handling Assist 509

Air Conditioning System (Climate

Control System) 224

Changing the Mode 225

Defrosting the Windshield and

Windows 225

Dust and Pollen Filter 608

Recirculation/Fresh Air Mode 225

Sensor 228

Synchronized Mode 227

Using Automatic Climate Control 224

Air Pressure 596, 649

Airbags 49

Advanced Airbags 55

Airbag Care 62

Event Data Recorder 0

Front Airbags (SRS) 52

Indicator 60, 85

Passenger Airbag Off Indicator 61

Sensors 49

Side Airbags 56

Side Curtain Airbags 58

All-Wheel Drive (AWD) 515

AM/FM Radio 244, 287

Android AutoTM 323

Anti-lock Brake System (ABS) 528

Indicator 85

Apple CarPlayTM 320

Armrest 204

Audio Remote Controls 233

Audio System 230, 237, 258

Adjusting the Sound 242, 280

AM/FM Radio 244, 287

Android AutoTM 323

Apple CarPlayTM 320

Audio/Information Screen 238, 259

Changing the Home Screen Icon Layout 263

Changing the Screen Interface 277

Closing Apps 279

Customizing the Meter 264

Display Setup 243, 281

Error Messages 327

General Information 332

Home Screen 270

HondaLink® 312

How to use Siri ® Eyes Free 257, 319

iPod 246, 298

Limitations for Manual Operation 282

Menu Customize 278

MP3/WMA/AAC 251, 307

Pandora® 249, 305

Playing Bluetooth® Audio 254, 310

Playing SiriusXM® Radio 291

Reactivating 232

Recommended Devices 333

Remote Controls 233

Security Code 232

Selecting an Audio Source 282

Song By VoiceTM (SBV) 301

Status Area 276

Theft Protection 232

USB Flash Drives 251, 307, 333

USB Port(s) 231

Voice Control Operation 283

Wallpaper Setup 240, 268

Wi-Fi Connection 317

Audio/Information Screen 238, 259

Authorized Manuals 658

662

Auto Door Locking/Unlocking 144

Customize 145

Auto High-Beam System 179

Automatic Brake Hold 526

Indicator 82, 526

Automatic Intermittent Wipers 184

Automatic Lighting 176

Average Fuel Economy 118, 122

Average Speed 122

AWD (All-Wheel Drive) 515

Battery 604

Charging System Indicator 83, 634

Jump Starting 627

Maintenance (Checking the Battery) 604

Maintenance (Replacing) 606

Belts (Seat) 40

Beverage Holders 213

Blind spot information (BSI) System 510

Indicator 91

Bluetooth® Audio 254, 310

Bluetooth® HandsFreeLink® 385, 408

Booster Seats (For Children) 75

Brake System 522

Anti-lock Brake System (ABS) 528

Automatic Brake Hold 526

Brake Assist System 529

Fluid 582

Foot Brake 525

Indicator (Red) 80, 636, 637

Parking Brake 522

Brightness Control (Instrument Panel) 186

Bulb Replacement 584

Brake/Taillight, Rear Turn Signal Light and Rear Side Marker Lights 588

Fog Lights 586

Front Turn Signal/ Front Side Marker

Lights 588

Headlights 584

High-Mount Brake Light 590

Parking/Daytime Running Lights 588

Rear License Plate Light 590

Side Turn Signal/Emergency Indicator

Lights 588

Taillight and Back-Up Lights 589

Bulb Specifications 648

Carbon Monoxide Gas 76

Cargo Hooks 218

Carrying Cargo 447, 449

Certification Label 650

Changing Bulbs 584

Charging System Indicator 83, 634

Child Safety 63

Childproof Door Locks 143

Child Seat 63

Booster Seats 75

Child Seat for Infants 65

Child Seat for Small Children 66

Installing a Child Seat with a Lap/Shoulder Seat Belt 71

Larger Children 74

Rear-facing Child Seat 65

Selecting a Child Seat 67

Childproof Door Locks 143

Cleaning the Exterior 611

Cleaning the Interior 609

Climate Control System 224

Changing the Mode 224

Defrosting the Windshield and

Windows 225

Dust and Pollen Filter 608

Recirculation/Fresh Air Mode 225

Sensors 228

Synchronization Mode 227

Using Automatic Climate Control 224

Clock 130

CMBSTM (Collision Mitigation Braking SystemTM) 530

Coat Hook 217

Collision Mitigation Braking SystemTM (CMBSTM) 530

Compact Spare Tire 617, 649

Compass 442

Continuously Variable Transmission 466

Creeping 466

Fluid 581

Kickdown 466

Operating the Shift Lever 23, 468

Shift Lever Does Not Move 630

Shifting 467

Controls 129

Coolant (Engine) 577, 579

Adding the Coolant 578

Adding to the Radiator 580

Adding to the Reserve Tank 579

Overheating 631

Creeping (Continuously Variable Transmission) 466

Cross Traffic Monitor 542

Cruise Control 470, 473

Indicator 92

Customer Service Information 659

Customized Features 349

Customizing the Auto Door Locking/ Unlocking Setting 145

Daytime Running Lights 182

Dead Battery 627

Defaulting All the Settings 381

Defrosting the Windshield and

Windows 225

Detachable Anchor 46

Devices that Emit Radio Waves 652

Dimming

Headlights 175

Rearview Mirror 193

Dipstick (Engine Oil) 571

Directional Signals (Turn Signals) 174

Display Setup 243, 281

Display/Information Button 120

Door Mirrors 194

Doors 132

Auto Door Locking 144

Auto Door Unlocking 144

Door Open Indicator 38, 87

Keys 132

Locking/Unlocking the Doors from the Inside 142

Locking/Unlocking the Doors from the Outside 135

Lockout Prevention System 141

DOT Tire Quality Grading 598

Driver Information Interface 120

Driver’s Seat Lumbar Support 195

Driving 445

Braking 522

Continuously Variable Transmission 466

Cruise Control 470, 473

Off-Highway Driving Guidelines 456

Shifting Gear 467

Starting the Engine 458, 460

Driving Position Memory System 190

Dust and Pollen Filter 608

E

Eco Assist® System 9

ECON Button 469

Elapsed Time 122

Electric Power Steering (EPS) System

Indicator 87, 638

Electronic Stability Control (ESC) 507

Emergency 644

Emissions Testing (Readiness Codes) 654

Engine

Coolant 577, 579

Jump Starting 627

Number 650

Oil 570

Starting 458, 460

Switch Buzzer 169, 172

Engine Coolant 577, 579

Adding the Coolant 578

Adding to the Radiator 580

Adding to the Reserve Tank 579

Overheating 631

Temperature Gauge 116

Engine Oil 570

Adding 573

Checking 571

Displaying Oil Life 557, 562

Low Oil Pressure Indicator 83, 634

Recommended Engine Oil 570

ENGINE START/STOP Button 170

EPS (Electric Power Steering) System 638

Exhaust Gas Hazard (Carbon Monoxide) 76

664

Exterior Care (Cleaning) 611

Exterior Mirrors 194

Features 229

Filters

Dust and Pollen 608

Oil 574

Flat Tire 617

Floor Mats 610

Fluids

Brake 582

Continuously Variable Transmission 581

Engine Coolant 577, 579

Windshield Washer 583

FM/AM Radio 244, 287

Fog Light Indicator 90

Folding Down the Rear Seats 199

Foot Brake 525

Front Airbags (SRS) 52

Front Seat Heaters 221

Front Seats 195

Adjusting 195

Front Sensor Camera 477

Fuel 25, 548

Fuel Economy and CO2 Emissions 551

Gauge 116

Instant Fuel Economy 118, 126

Low Fuel Indicator 85

Range 118, 122

Recommendation 548

Refueling 548

Fuel Economy and CO2 Emissions 551

Fuel Fill Door 25, 549

Fuses 640

Inspecting and Changing 643

Locations 640, 641

Gasoline (Fuel)

Fuel Economy and CO2 Emissions 551

Gauge 116

Information 548

Instant Fuel Economy 118, 126

Low Fuel Indicator 85

Refueling 548

Gauges 116

Gear Shift Lever Positions

Continuously Variable Transmission 467

Glass (care) 609, 612

Glove Box 209

Handling the Unexpected 615

HandsFreeLink® (HFL) 385, 408

Automatic Import of Cellular Phonebook

and Call History 398, 421

Caller’s ID Information 396

Displaying Messages 436

HFL Buttons 385, 408

HFL Menus 387, 411

HFL Status Display 386, 410

In Case of Emergency 440

Limitations for Manual Operation 386, 410

Making a Call 402, 429

Options During a Call 407, 433

Phone Setup 391, 416

Phonebook Phonetic Modification 425

Receiving a Call 406, 432

Receiving a Text Message/E-mail 434

Ring Tone 396, 420

Selecting a Mail Account 435

Speed Dial 399, 422

To Clear the System 397

To Set Up Text Message/E-mail Options 419

Hazard Warning Button 4

HD RadioTM ...............................................

287

Head Restraints ........................................

201

Headlights ................................................

175

Aiming....................................................

584

Auto High-Beam System .........................

179

Automatic Operation ..............................

176

Dimming.................................................

175

Operating ...............................................

175

Heated Door Mirror Button ....................

188

Heated Steering Wheel ...........................

220

Heated Windshield Button......................

189

Heaters (Front Seat) .................................

221

Heaters (Seat)...........................................

222

Heating and Cooling System

Dust and Pollen Filter 608

HFL (HandsFreeLink®) 385, 408

High Beam Indicator 89

Hill Start Assist System 459, 464

HomeLink® Universal Transceiver 382

Honda App License Agreement 334

Honda Sensing® 26

HondaLink® 312

Identification Numbers 650

Engine and Transmission 650

Vehicle Identification 650

Ignition Switch 169

Illumination Control 186

Knob 186

Immobilizer System 159

Immobilizer System Indicator 90

Indicators 80

Adaptive Cruise Control (ACC) with Low Speed Follow (LSF) 96, 97, 479

Anti-lock Brake System (ABS) 85

Automatic Brake Hold 82, 526

Blind spot information (BSI) 91, 511

Brake Depressing 93

Charging System 83, 634

Collision Mitigation Braking SystemTM (CMBSTM) 98, 99, 100

Cruise Control 92, 471, 474

Cruise Main 92, 470, 473

Door Open 38, 87

ECON Mode 92, 469

Electric Power Steering (EPS) System 87, 638

Fog Light 90

High Beam 89

Immobilizer System 90

Lane Keeping Assist System (LKAS) 98

Lights On 89

Low Fuel 85

Low Oil Pressure 83, 634

Low Tire Pressure/TPMS 88, 520

Maintenance Minder 92, 557

Malfunction Indicator Lamp 83, 635

Parking Brake and Brake System

(Amber) 81, 82

Parking Brake and Brake System (Red) 80, 636, 637

Road Departure Mitigation (RDM) 94, 95, 96

Seat Belt Reminder 42, 84

Security System Alarm 91

Shift Lever Position 84

Starter System 93

Supplemental Restraint System 60, 85

System Message 89

Tailgate Open 87

Transmission 84

Turn Signal 89

Vehicle Stability Assist (VSA®) System 86, 507

VSA® OFF 86, 508

Information 647

Information Display 117

Instant Fuel Economy 118, 126

Instrument Panel 79

Brightness Control 186

Interior Lights 205

Interior Rearview Mirror 193

iPod 246, 298

Jack (Wheel Nut Wrench) 620

Jump Starting 627

Key Number Tag 133

Keyless Lockout Prevention 141

Keys 132

Lockout Prevention 141

Master Keys 132

Number Tag 133

Rear Door Won’t Open 143

Remote Transmitter 139

Types and Functions 132

Valet Key 133

Won’t Turn 29

Kickdown (Continuously Variable Transmission) 466

666

L

Lane Keeping Assist System (LKAS) 499

LaneWatchTM 513

LATCH (Child Seats) 68, 72

Lights 175, 584

Automatic 176

Bulb Replacement 584

Daytime Running Lights 182

Fog Lights 178

High Beam Indicator 89

Interior 205

Light Switches 175

Lights On Indicator 89

Turn Signals 174

Load Limits 449

Locking/Unlocking 132

Auto Door Locking/Unlocking 144

Childproof Door Locks 143

From Inside 142

From Outside 135

Keys 132

Using a Key 140

Lockout Prevention System 141

Low Battery Charge 634

Low Fuel Indicator 85

Low Oil Pressure Indicator 83, 634

Low Smart Entry Remote Signal Strength 134

Lower Anchors 68, 72

Luggage (Maximum Load Limit) 449

Lumbar Support 196

Lumbar Support Adjustment Switch 196

Maintenance 553

Adding the Coolant 578

Battery 604

Brake Fluid 582

Cleaning 609

Coolant 577, 579

Maintenance MinderTM 557

Oil 571

Precautions 554

Radiator 580

Remote Transmitter 606

Replacing Light Bulbs 584

Safety 555

Service Items 559, 564

Tires 595

Transmission Fluid 581

Under the Hood 567

Malfunction Indicator Lamp 83, 635

Map Lights 207

Maximum Load Limit 449

Meters, Gauges 116

Mirrors 193

Adjusting 193

Door 194

Exterior 194

Interior Rearview 193

Modifications (and Accessories) 614

Moonroof 165

MP3 251, 307

Multi-View Rear Camera 546

Numbers (Identification) 650

Odometer 117, 121

Off-Highway Driving Guidelines 456

Oil (Engine) 570

Adding 573

Checking 571

Displaying Oil Life 557, 562

Low Oil Pressure Indicator 83, 634

Recommended Engine Oil 570

Viscosity 570

Open Source Licenses 348

Opening/Closing

Hood 569

Moonroof 165

Power Windows 162

Tailgate 148

Outside Temperature Display 119, 126

Overheating 631

Pandora® 249, 305

Panic Mode 161

Panoramic Roof 166

Parking 540

Parking Brake 522

Parking Brake and Brake System

Indicator (Amber) 81, 82

Parking Brake and Brake System

Indicator (Red) 80, 636, 637

Passenger Airbag Off Indicator 61

Passing Indicators 175

Playing Bluetooth® Audio 254, 310

Power Tailgate 150

Power Windows 162

Precautions While Driving 465

Driving Guidelines for Your Utility

Vehicle 465

Rain 465

Pregnant Women 47

Puncture (Tire) 617

Radiator 580

Radio (FM/AM) 244, 287

Radio (SiriusXM®) 291

Radio Data System (RDS) 245, 290

Range 118, 122

RDS (Radio Data System) 245, 290

Readiness Codes (Emissions Testing) 654

Real Time AWD with Intelligent Control SystemTM 515

Rear Seat Heaters 222

Rear Seats (Folding Down) 199

Rearview Mirror 193

Refueling 548

Fuel Gauge 116

Gasoline 548, 648

Low Fuel Indicator 85

Regulations 520, 598, 652

Remote Transmitter 139

Replacement

Battery 606

Bulbs 584

Fuses 640, 641

Rear Wiper Blade Rubber 593

Tires 601

Wiper Blade Rubber 591

Reporting Safety Defects 653

Resetting a Trip Meter 118, 122

Road Departure Mitigation (RDM) 495

On and Off 496

Safe Driving 33

Safety Check 38

Safety Labels 77

Safety Message 1

Seat Belts 40

Adjusting the Shoulder Anchor 45

Automatic Seat Belt Tensioners 43

Checking 48

Detachable Anchor 46

Fastening 44

Installing a Child Seat with a Lap/Shoulder Seat Belt 71

Pregnant Women 47

Reminder 42

Warning Indicator 42, 84

Seat Heaters 221, 222

Seats 195

Adjusting 195

Driver’s Seat Lumbar Support 195

Front Seat Heaters 221

Front Seats 195

Rear Seats 199

Seat Heaters 221, 222

Security System 159

Security System Alarm Indicator 91

Select Lever 23, 467

Operation 23, 468

Releasing 630

Won’t Move 630

Selecting a Child Seat 67

Selector Knob (Audio) 237

Setting the Clock 130

Shift Lever 23, 467

Shift Lever Position Indicator 84, 468

Shifting (Transmission) 467

Shoulder Anchor 45

Side Airbags 56

Side Curtain Airbags 58

Siri® Eyes Free 257, 319

SiriusXM® Radio 291

668

Smart Entry System 135

Snow Tires 603

Song By VoiceTM (SBV) 301

Spare Tire 617, 649

Spark Plugs 648

Specifications 648

Specified Fuel 548, 648

Speedometer 116

SRS Airbags (Airbags) 52

Starter System Indicator 93

Starting the Engine 458, 460

Does Not Start 624

Engine Switch Buzzer 169, 172

Jump Starting 627

Steering Wheel 192

Adjusting 192

Stopping 540

Summer Tires 603

Sunglasses Holder 219

Supplemental Restraint System (SRS) 52

Switches (Around the Steering

Wheel) 4, 5, 169

System Message Indicator 89

Tachometer 116

Tailgate 148

Tailgate Open Indicator 87

Unable to Open 645

Temperature

Outside Temperature Display 119, 126

Temperature Sensor 119, 126

Theft Protection 232

Time (Setting) 130

Tire Pressure Monitoring System

(TPMS) 516

Button 516

Indicator 88

Tires 595

Air Pressure 596, 649

Checking and Maintaining 595

Inspection 595

Labeling 596

Puncture (Flat Tire) 617

Regulations 598

Rotation 602

Spare Tire 617, 649

Summer 603

Tire Chains 603

Wear Indicators 600

Winter 603

Tonneau Cover 223

Tools 616

Towing a Trailer 451

Equipment and Accessories 452

Load Limits 451

Towing Your Vehicle 455

Behind a Motorhome 455

Emergency 644

TPMS (Tire Pressure Monitoring System) 516

Button 516

Indicator 88

Transmission 467

Continuously Variable 467

Fluid 581

Number 650

Shift Lever Position Indicator 84, 468

TRIP Knob 117, 121

Trip Meter 117, 121

Troubleshooting 615

Blown Fuse 640, 641

Brake Pedal Vibrates 30

Buzzer Sounds When Opening Door 30

Emergency Towing 644

Engine Won’t Start 624

Noise When Braking 31

Overheating 631

Puncture/Flat Tire 617

Rear Door Won’t Open 30, 143

Select Lever Won’t Move 630

Warning Indicators 80

Turbo Engine Vehicle 552

Turn Signals 174

Indicators (Instrument Panel) 89

Under-floor Storage Area 212

Unlocking the Doors 135

Unlocking the Front Doors from the Inside 15

USB Flash Drives 251, 307, 333

USB Port(s) 231

Valet Key 133

Vanity Mirrors 7

Vehicle Identification Number 650

Vehicle Stability Assist® (VSA®) 507

Off Button 508

Off Indicator 86

System Indicator 86

Viscosity (Oil) 570, 649

W

Wallpaper 240, 268

Warning and Information

Messages 101, 102

Warning Indicator On/Blinking 634

Warning Labels 77

Warranties (Warranty Manual provided separately) 656

Watts 648

WAV 251

Wear Indicators (Tire) 600

Wheel Nut Wrench (Jack Handle) 620

Wi-Fi Connection 317

Window Washers 183

Adding/Refilling Fluid 583

Switch 183

Windows (Opening and Closing) 162

Windshield 183

Cleaning 609, 612

Defrosting/Defogging 225

Washer Fluid 583

Wiper Blades 591

Wipers and Washers 183

Winter Tires 603

Snow Tires 603

Tire Chains 603

Wipers and Washers 183

Automatic Intermittent Wipers 184

Checking and Replacing Wiper Blades 591

Front 183

Rear 185

WMA 251, 307

Worn Tires 595

31TLA620 OM-10489

00X31-TLA-6201

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2019 Honda CR-V Owner’s Manual

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