Telephone
Introduction
Applies to: vehicles with telephone You can operate various telephone functions easily through the MMI in your vehicle. Depending on the country and the vehicle equipment, the following options may be available: — Connecting a cell phone with Bluetooth = Using two telephones = Using the Audi phone box
~Medical experts warn that mobile devices can interfere with the function of pacemakers. Always maintain a minimum distance of about 7.9 inches (20 cm) between the mobile device antennas and the pacemaker. — Do not carry the mobile device in a pocket
directly over the pacemaker when the phone is switched on.
— Switch the mobile device off immediately if you suspect it may be interfering with the pacemaker.
= Do not use the voice recognition system* page 27 in emergencies because your voice may change in stressful situations. The system may take longer to dial the number or may not be able to dial it at all. Dial the emergency number manually.
— Switch your mobile device off in areas where there is a risk of an explosion. These locations are not always clearly marked. This may include gas stations, fuel and chemical storage facilities or transport vehicles, or locations where fuel vapors (such as propane or gasoline vapor in vehicles or buildings), chemicals or large quantities of dust particles (such as flour, sawdust or metal) may be present in the air. This also applies to all other locations where you would normally switch your engine/motor off.
~The demands of traffic require your full attention. Always read the chapter > page 19, Traffic safety information.
Read the information about Audi connect, and be sure to note the connectivity costs section = page 197.
~The Bluetooth connection range is limited to inside the vehicle.
~Aselection of supported Bluetooth devices can be found in the database for tested mobile devices at www.audi.com/bluetooth.
Setup Connecting a mobile phone via Bluetooth
Applies to: vehicles with telephone Requirement: the vehicle must be stationary and the ignition must be switched on. The Bluetooth settings must be open on your mobile device during the connection setup. The mobile device to be connected must not be actively connected to any other Bluetooth device. The MMI must only be connected to one mobile device.
» Enable the Bluetooth function and visibility on
the MMI page 238 and the mobile phone. > Applies to: MMI: Select on the home screen: PHONE.
> Follow the system instructions. The available Bluetooth devices will be displayed after several seconds.
» Press on the desired mobile device in the list of displayed Bluetooth devices.
> To update the list, press Q.
APIN for a secure Bluetooth connection will be generated. > Confirm the PIN on your mobile device.
» Follow the system instructions.
» Pay attention to any other system prompts on
the MMI and on your cell phone. After connecting successfully The cell phone contacts are automatically loaded in the MMI. This process can take several minutes, depending on the number of contacts. Depending on your cell phone and the connection type, you can use the following functions:
Telephone
Using the hands-free system Requirement: your cell phone must be connected to the MMI via a Bluetooth Hands Free Profile (Bluetooth HFP).
You can use the hands-free system. You can make calls using the antenna on your mobile device. Sending and receiving messages See 2page 195.
— Pay attention to any system prompts displayed on your mobile device or the MMI, for example if the system should connect automatically in the future. Depending on the mobile device, you may need to download contacts and confirm access to your messages separately.
~ You can also search for the MMI on your mobile device using the Bluetooth device search.
— You only have to pair your device one time. Bluetooth devices that are already paired automatically connect to the MMI when the Bluetooth function is switched on, when they are within range, and when the ignition is switched on. The last connected mobile device is given first priority.
— You can manage additional settings for connected mobile devices in the Connected devices menu page 238.
— When leaving the vehicle, the Bluetooth connection to the mobile device will automatically disconnect. Depending on your mobile device, phone calls in progress may be automatically redirected from the MMI to your mobile device so that you can continue the call on your phone.
Using two telephones Applies to: vehicles with telephone
You can connect two mobile phones to the MMI at the same time using the Bluetooth HFP, for example a business phone and a private phone. You can be reached in your vehicle through both mobile phones.
Applies to: mobile devices with Bluetooth Message Access Profile (MAP): You can send and receive messages with both mobile devices page 195.
Connecting another mobile device Requirement: a mobile device must be connected to the MMI. The vehicle must be stationary and the ignition must be switched on. The Bluetooth settings must be open on your mobile device during the connection setup. The mobile device to be connected must not be actively connected to any other Bluetooth device.
» Enable the Bluetooth function and visibility on
the MMI page 238 and the mobile phone.
» Applies to: MMI: Select on the home screen: PHONE > [?, or
» Applies to: MMI: Select on the home screen: SETTINGS > Connected devices > Telephone 1 or Telephone 2 > New connection.
» Follow the system instructions. The available Bluetooth devices will be displayed after several seconds.
» Press on the desired mobile device in the list of displayed Bluetooth devices.
> To update the list, press Q.
APIN for a secure Bluetooth connection will be generated.
» Confirm the PIN on your mobile device.
» Follow the system instructions.
» Pay attention to any other system prompts on the MMI and on your cell phone.
After connecting successfully See > page 186, After connecting successfully. Switching between two mobile devices Requirement: phone 1 and phone 2 must be connected to the MMI.
> Applies to: MMI: Select on the home screen: PHONE > <1].
Read the information about Audi connect, and be sure to note the connectivity costs section = page 197.
Telephone
Disconnecting a mobile device Applies to: vehicles with telephone
» To disconnect a Bluetooth device from the MMI,
use the Connected devices menu page 238.
Using the Audi phone box General information
Applies to: vehicles with Audi phone box
Fig. 140 Storage compartment under the center armrest: ‘Audi phone box with connections
Depending on vehicle equipment, you may be able to use the following functions with the Audi phone box: ~ Make phone calls using the vehicle's exterior antenna
— Charge a mobile device using the USB input ~Charge a mobile device wirelessly — Reminder signal
Limitations
In some situations, the functions of the Audi phone box may be limited or temporarily unavailable. For example, this may happen if ~ There is one more than mobile device in the
Audi phone box ~The mobile device is located in a bag or a protective case ~ There are objects between the Audi phone box
and the mobile device ~The mobile device is not positioned in the center of the Audi phone box
— Loose objects can be thrown around the vehicle interior during sudden driving or brak188
ing maneuvers, which increases the risk of an accident. Store objects securely while driving.
— Do not allow the visual or audio signals from a mobile device to distract you from traffic, because this increases the risk of an accident. Operate the mobile device only via the MMI. Fold the center armrest down while driving.
Applicable to U.S.A. Operation of the Audi phone box is subject to the following requirements of the Federal Communications Commission: —This is a CONSUMER device. — BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your service provider.
— You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
— You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
— WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
Applicable to Canada
In Canada, operation of a Zone Enhancer, such as an Audi phone box, is subject to the following requirements of the Innovation, Science and Economic Development Canada (ISED): —This is a CONSUMER device. — BEFORE USE, you MUST meet all requirements set out in CPC-2-1-05. At the time of printing this user manual, the CPC-2-1-05 client procedures circular of ISED Canada was available at the following web page:
Telephone
http://www.ic.gc.ca/eic/site/smt-gst. nsf/eng/sf08942.html.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST NOT be installed within 20 cm of any person.
— You MUST cease operating this device immediately if requested by ISED or a licensed wireless service provider.
— WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
The system complies with United States FCC regulations and ISED regulations > page 320.
Making phone calls using the exterior antenna
Applies to: vehicles with Audi phone box
With the Audi phone box, you can make calls using the exterior antenna on the vehicle. Using the exterior antenna helps when there is a low signal and also provides better reception quality. Requirement: the ignition must be switched on.
» To make phone calls through the vehicle's exterior antenna using your mobile device, lay your device on the phone symbol @) > page 188, fig. 140 in the center of the Audi phone box with the display facing up.
Charging the battery using the USB inpu Applies to: vehicles with Audi phone box You can charge your mobile device using a special USB adapter with the Audi phone box page 225. Requirement: the ignition must be switched on.
» To charge your mobile device via USB, connect it to the USB input @ page 188, fig. 140.
~You can purchase a USB adapter from an authorized Audi dealer or authorized Audi Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Accessories. Audi has verified their reliability, safety, and suitability.
Charging a mobile device wirelessly Applies to: vehicles with Audi phone box
You can charge your mobile device wirelessly using the Audi phone box.
Requirement: the ignition must be switched on. Your mobile device must meet the Qi standard.
» Make sure that the wireless charging function
is switched on: > Applies to: MMI: Select on the home screen: SETTINGS > General > Reminder signal & phone charging.
» Switch the Mobile device wireless charging function on.
» To charge your mobile device wirelessly, lay it on the @ symbol @ page 188, fig. 140 in the center of the Audi phone box with the display facing up.
~The mobile device may become hot during wireless charging. Pay attention to the temperature of your mobile device and be careful when removing it from the Audi phone box.
—An alternating magnetic field is used for wireless charging. Maintain a minimum distance of approximately 2.4 inches (6 cm) to the Audi phone box charging plate. The thresholds for prolonged exposure at this, distance comply with ICNIRP1998. Therefore, interactions such as irritation of sensory organs, malfunctions of active implants (Such as pacemakers, infusion pumps, or neurostimulators) or effects on passive implants (such as prosthetic limbs) is highly unlikely. If you have an implant, consult a medical specialist if you have any questions. You can also switch the function for wireless charging in the Audi phone box on and off. You can continue to charge your mobile device using a cable connection.
Telephone
@ Tips = The maximum charging output is 5 W. ~The charging time and temperature will vary depending on the mobile device being used.
Applies to: hicles with Audi phone box
When the device reminder signal is switched on, you will be notified that your mobile device is still in the Audi phone box when you leave the vehicle. Requirement: your mobile device must be located in the Audi phone box (if Qi-capable) or connected to the USB port with charging function using a USB adapter, and the smartphone interface must be active or your iPhone must be connected to the MMI via Bluetooth and charging using a USB adapter connected to the USB port with charging function.
» Applies to: MMI: Select on the home screen: SETTINGS > General > Reminder signal & phone charging.
The following settings may be available, depending on vehicle equipment: ~ Signal tone - Off Spoken cue this setting is switched on at the factory. Mobile device notes: reminder, charge level
When this function is switched on, the charge status of your mobile device is displayed. You will also be reminded not to forget your mobile device when leaving the vehicle.
Using the telephone Accessing the telephone functions ith telephone Applies to: vehicle
Fig. 141 Upper display: selection menu
Requirement: a mobile device must be connected to the MMI. > Applies to: MMI: Select on the home screen: PHONE.
Possible telephone functions:
1 Search
2 Calllist ................2..2.. 190
3 Favorites 0.0.0.0... eee 191
4 Contacts 191
5 Voicemail . 192
6 Dial phone number ... . . 192 Pl
7 Switch telephones .......... 194
Managing call Applies to: vehicles with telephone
Fig. 142 Upper display: call list
Opening call lists using the MMI > Applies to: MMI: Select on the home screen: PHONE > Call list.
Opening call lists using the multifunction steering wheel > Select in the instrument cluster: Telephone tab
> ) button > Call list. >
Telephone
Possible call list symbols: Missed calls Dialed numbers Accepted calls Editing a telephone number Display business card 192
O O 0 0
Number of interactions with a contact
If more than one interaction with a contact or number has taken place, the last one is displayed in the form of an arrow @), @, or @. Call list options Press and hold a contact or a phone number in the list until the Options menu appears. Depending on the vehicle equipment and your mobile phone, the following options may be available: ~ Save as a shortcut page 23, Shortcuts. ~ Store as favorite page 197. ~ Send text message > page 195. ~ Send e-mail > page 195. Edit number
Edit a phone number before dialing it.
Show history Requirement: you must have had more than one interaction with a contact.
All interactions with a contact or a number are displayed.
Managing favorites Applies to: vehicles with telephone You can store contacts for all connected mobile devices as shortcuts in the favorites list.
Selecting favorites using the MMI
» Applies to: MMI: Select on the home screen: PHONE > Favorites.
Opening favorites using the multifunction steering wheel
» Select in the instrument cluster: Telephone tab
> button > Favorites.
Storing favorites > Press ¥¥ page 192 in the business card, or
» Press Store as favorite in the options
= page 190. Deleting favorites > Press Ww page 192 in the business card, or
» Select: Favorites > Z > one or multiple favorites or Select all > Delete > (Done).
The favorites can only be edited via the MMI.
Managing the directory Applies to: vehicles with telephone You can manage up to four directories in the MMI. Requirement: a mobile device must be connected to the MMI. Opening the directory
» Applies to: MMI: Select on the home screen: PHONE > Contacts.
The contacts will be displayed. You can change the sort order > page 194, Sort order. Deleting imported contacts Requirement: you must have imported at least one contact > page 194.
» Select: Contacts > 4 > one or more text messages > Delete > (Done). The imported contacts are deleted.
Directory options > Press and hold a contact in the directory until
the Options menu appears.
Depending on the vehicle equipment and your mobile phone, the following options may be available: ~ Store as favorite > page 191. ~ Send contact: you can select Text message or E-mail @ page 195.
— Send text message > page 195. —Send e-mail > page 195.
Telephone
~ Save as a shortcut * page 23, Shortcuts.
—Pay attention to any synchronization prompts on your mobile device when downloading contacts.
~The contacts from the mobile device may not be transferred in alphabetical order. If there are too many entries, contacts with different first letters may be missing in the MMI.
— Only the contacts from the active connected mobile device are displayed.
~The contacts in the local MMI memory are always visible and can be accessed by other users.
— After switching off the ignition and exiting the vehicle, the mobile device directory will be updated when the MMI is started again if the mobile device is within range and the Bluetooth function is switched on in the mobile device and the MMI.
— Only the contacts in the local MMI memory can be deleted.
Opening business cards ‘Applies to: vehicles with telephone The business card shows you details about a contact.
» To open a business card, press on a contact in
the directory, or > Press in the call list page 190, fig. 142.
Possible options in the business card: ress on a phone number.
press vy. > Deleting a favorite: press Ww. > Sending a text message: press > Starting navigation: press on an address. > Sending an e-mail: press on an e-mail address. > Send contact: you can select Text message or E-mail @ page 195.
» Save as a shortcut page 23, Shortcuts.
ening to voicema Applies to: vehicles with telephone
Calling voicemail
» Applies to: MMI: Select on the home screen: PHONE > Voicemail.
Entering the voicemail number Requirement: there must be no voicemail number stored.
» Enter the desired number. > Press OK.
Dialing the voicemail number Requirement: a voicemail number must be stored.
» Press Voicemail. The call begins immediately.
This service must be set up and activated by the mobile phone service provider.
Dialing a telephone number Applies to: vehicles with telephone Depending on the vehicle equipment, you may have the following options for dialing a phone number: = Using text input in the MMI > page 24. — Using voice operation page 27.
Call options Applies to: vehicles with telephone
» To accept or end a call, press the @button on
the multifunction steering wheel. Operating page 13 and ~ page 30.
Depending on your mobile device, the following options may be available in the MMI when there is an incoming call: ~ Answer — Decline ~ Message If you exit the vehicle during a phone call, the Bluetooth connection will be disconnected. Depending on your mobile device, phone calls in >
Telephone
progress may be automatically transferred from the MMI to your mobile device.
The radio or media playback is muted during a phone call.
During a phone call Applies to: vehicles with telephone
Depending on your mobile device and the type of connection, the following options may be available during a call: End call —Mute Sending a tone sequence Press Numbers. You can enter tone sequences (OTMF) and send them to the other party on the call. Hold
Puts the current call on hold. To resume the call, press Resume. Answering an incoming call One of these options will be available, depending on the mobile phone service provider: — Answer: the current phone call will be put on
hold. The incoming call will be answered. — Replace: the active call will be replaced with
the incoming call. Declining an incoming call If you select Decline, the incoming call will be declined. Conference Requirement: two phone calls must be in progress. Depending on your mobile phone service provider, you can add a call on hold and up to five active callers to a conference call. Swap call Requirement: two phone calls must be in progress.
You can alternate between two phone calls. Additional call options Press More. Depending on the mobile device being used and the type of connection, the following options may be available: Transfer call to mobile device Transfer the current call to your mobile device or Bluetooth headset*.
Switch to hands-free Transfer the current call from your mobile device to the MMI.
Add call
You can start a new call. The current call will be put on hold. Remove conference member You can remove conference call members individually when a conference call is active. Microph. input You can adjust the input level of the microphone using the slider.
The call waiting function must be activated in your mobile device to be alerted about an incoming call during an active call.
Making an emergency call Applies to: vehicles with telephone Requirement: a mobile device must be connected to the MMI.
> Applies to: MMI: Select on the home screen: PHONE > Dial phone number > the local emergency call number (for example, 911) > Dial.
~ Because your phone works with radio signals, a connection cannot be guaranteed under all circumstances. Do not rely on only your phone when it comes to essential
Telephone
communication (such as during a medical emergency).
— Always follow the instructions given by the emergency personnel during an emergency call and only end the call when they instruct you to do so.
Settings Telephone settings
Applies to: vehicles with telephone
» Applies to: MMI: Select on the home screen: PHONE > }.
The following options may be possible, depending on your mobile device: — Decline with text message ~ Edit voicemail number Switching between two mobile devices Requirement: phone 1 and phone 2 must be connected to the MMI.
Switch telephones: the device name of the available mobile device is displayed. You can switch the phone by pressing the button. Ringtone and volume settings — Ringtone and message volume: you can adjust
the volume using the slider. — Ringtone: select a ringtone from the list. — Microphone input level: you can adjust the input level of the microphone using the slider. Data module serial number (IMEI) Applies to: vehicles with data module The serial number (IMEI) will be displayed.
Contact settings Applies to: vehicles with telephone
» Applies to: MMI: Select on the home screen: PHONE > Contacts > @.
Switching between two mobile devices Requirement: phone 1 and phone 2 must be connected to the MMI.
Switch telephones: the device name of the available mobile device is displayed. You can switch the phone by pressing the button. The directory for the selected phone will be displayed. Hide grayed-out contacts When this function is switched on, contacts that have no phone numbers stored for them will be hidden.
Sort order You can sort the contacts by Last name or First name. Download contacts
Requirement: a mobile device must be connected to the MMI.
To update the contacts in the MMI, you can manually download your mobile device contacts. Depending on the mobile device, you may need to disconnect and reconnect the Bluetooth connection to update the contacts.
Importing and exporting contacts Requirement: a USB storage device is connected to a USB port with charging function page 225. Contacts in vCard format (.vcf) can be imported or exported from the MMI. — Importing contacts from a storage device: Requirement: the USB storage device must contain contacts in the vCard format. They must not be located in sub-folders. Select: > Search for import data > USB device 1/USB device 2 > desired contacts or Select all > Start import.
— Exporting contacts to a storage medium: quirement: you must have a contact imported. Select: Export contacts > Find exporting source > USB device 1/USB device 2 > desired contacts or Select all > Start export.
— The imported contacts are stored in the local MMI memory.
— There should be no other files or folders on the storage medium containing the contacts to be imported.
e-
Telephone
= Contacts that were downloaded from a mobile device cannot be exported.
— Apple devices and MTP devices (such as smartphones) are not recognized as USB storage devices.
Messages Text messages
Applies to: vehicles with telephone Requirement: your mobile device must be connected to the MMI via Bluetooth Message Access Profile (Bluetooth MAP).
» Applies to: MMI: Select on the home screen: MESSAGES > () > Text message (telephone 1)/Text message (telephone 2).
The following functions are available: — New text message* — Inbox Sent — Outbox* — Drafts* — Deleted
User defined*
If necessary, user-defined folders will be copied to your mobile device.
Message options
Press ona text message. Depending on the country, the following options may be available: — Read out Reply — Forward More
To switch between messages, press < or >. Press More. Depending on your mobile device and the selected mailbox, additional options may be available: ~Call Forward — Navigate — Extract numbers
~Send again Settings Press &. New text message notification When the function is switched on, an envelope &2 in the MMI status bar will indicate when there is a new text message.
Only new received messages may be displayed depending on your mobile device.
Applies to: vehicles with telephone and e-mail Requirement: your mobile device must be connected to the MMI via Bluetooth Message Access Profile (Bluetooth MAP).
» Applies to: MMI: Select on the home screen: MESSAGES > (=) > E-mail (telephone 1)/Email (telephone 2).
The following functions are available:
—Deleted*
User defined*
If necessary, user-defined folders will be copied to your mobile device. Message options Press on an e-mail.
Depending on the country, the following options may be available: — Read out
Telephone
Press More. Depending on your mobile device and the selected mailbox, additional options may
New e-mail notification
When the function is switched on, an envelope be available: ~Call — Forward — Extract e-mail — Navigate — Extract numbers — Show all recipients — Send again Settings Press @.
Troubleshooting Applies to: vehicles with telephone
in the MMI status bar will indicate when there is a new e-mail.
Read the information about Audi connect, and be sure to note the connectivity costs section = page 197.
Only new received messages may be displayed depending on your mobile device.
The information that follows lists some troubleshooting options. They depend on the equipment.
Pairing the mobile device to the MMI failed.
Make sure the requirements for connecting a mobile phone have been met page 186, or make sure you did not accidentally decline the PIN for establishing a connection on your mobile phone. If necessary, repeat the pairing process > page 186.
After pairing, not all contacts or no contacts have been loaded into the MMI.
Avoid using special characters in names. Avoid using contact groups on your mobile device. Check for prompts on your mobile device when connecting via Bluetooth.
Certain telephone functions are grayed out or not available.
The telephone functions depend on the mobile device service provider and the mobile device you are using.
‘Some telephone functions may be switched off or not available, even though the mobile device is supported.
Check if the Bluetooth settings on your cell phone are limited or individual Bluetooth settings are deactivated. This may be the case with business cell phones.
The MESSAGES menu is not available.
Make sure your mobile device has an option to show messages option and that it is enabled.
Wireless cell phone charging is not working or is interrupted. Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable. Make sure your mobile device is positioned correctly in the Audi phone box page 188 and that there are no objects located between the phone box and the phone.
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