Emergency assistance
General information
» Park the vehicle as far as possible from moving traffic in the event of a breakdown. In the event of a flat tire, park the vehicle on a level surface. If you are ona steep hill, be especially careful.
» Set the parking brake.
» Switch the emergency flashers on.
» Have the passengers exit the vehicle. They should move to a safe place, for example behind a guard rail.
Follow the steps given above. This is for your protection and the for the safety of others on the road.
Equipment
Vehicle tool kit, tire mobility kit, and vehicle jack
Applies to: vehicles with the vehicle tool ki and vehicle jack tire mobility kit,
Fig. 174 Luggage compartment: cargo area floor
The vehicle tool kit, vehicle jack*, tire mobility kit*, and compressor* are stored in the luggage compartment under the cargo floor > fig. 174.
» Lift the cargo floor using the handle fig. 174.
The vehicle jack* does not require any maintenance.
Tire mobility kit Preparation
Applies to: vehicles with tire mobility kit
» Read and follow the important safety precautions > page 292.
» Set the parking brake.
» Select the “P” selector lever position.
» Check if a repair with the tire mobility kit is possible > page 292.
Using the tire mobility ki Applies to: vehicles wi
Fig. 175 Tire: tire damage that cannot be repaired
The tire repair is only meant for temporary use. Change the damaged tire as soon as possible oA. If the tire is pierced by an object such as a nail, do not remove the object from the tire. The tire mobility kit can be used at temperatures as low as -4 °F (-20 °C).
The tire mobility kit must not be used:
~ If the tire has cuts or punctures that are larger than 0.16 inch (4mm) @ 9 fig. 175
- If the rim is damaged @) ~ If you have driven with very low tire pressure or without air in the tire @
See an authorized Audi dealer or authorized Audi Service Facility for assistance in these situations.
— Please note that the tire mobility kit cannot be used in all situations, and that it may only be used temporarily.
Emergency assistance
— The tire sealant must not come in contact with skin, eyes, or clothing.
— If tire sealant comes into contact with your eyes or your skin, thoroughly rinse the affected area immediately with clean water.
— Do not inhale the fumes. ~ If you swallow any of the tire sealant, thoroughly rinse your mouth immediately and drink a lot of water. Do not induce vomiting. Seek medical attention immediately.
— Change your clothing immediately if it comes into contact with tire sealant.
= If an allergic reaction occurs, seek medical attention immediately.
~ Keep the tire sealant away from children. In vehicles with a tire pressure monitoring
system’, using tire sealant can result in an incorrect display or a system malfunction. Drive carefully to the nearest authorized Audi dealer or autho ized Audi Service Facili- ty.
XX Batteries and electrical/electronic devices must be disposed of in an environmentally safe manner.
= If sealant leaks, allow it to dry in place. You can then peel it off like a sticker.
— Note the expiration date on the sealant bottle. Replace the tire sealant at an authorized Audi dealer or authorized Audi Service Facility.
= Radio reception can be interrupted when ‘operating the compressor.
~ Follow the legal regulations that are applicable in the country where you are operating the vehicle.
The compressor may look different. However, the way itis operated is generally the same.
Repairing tires Applies to: vehicles with tire mobility ki
Fig. 177 Tire mobility kit connection
Requirement: the tire mobility kit must be laid out and ready for use > page 292. Setting up the tire mobility kit > Open the cover @) on the compressor!) fig. 176.
» Remove the connector @) and pressure hose 6) from the housing.
> Connect the compressor pressure hose () to the flange on the tire sealant bottle @.
» Insert the sealant bottle with the flange at the bottom into the opening @) on the compressor.
» Remove the valve cap from the faulty tire. > Connect the filler hose @) to the valve @ fig. 177.
> Connect the plug @) fig. 176 to an outlet in the vehicle.
> Switch the ignition on.
Emergency assistance
Inflating a tire
» Move the switch @) fig. 177 on the compressor into position I. > Inflate the tire to between 29 psi (200 kPA) and
36 psi (250 kPA) and read the pressure on the gauge.
» If this tire pressure is not reached, remove the filler hose. Drive slowly approximately 33 feet (10 m) forward or in reverse so that the sealant can be distributed in the tire. Inflate the tire again 2 A\.
Read and follow the manufacturer's safety precautions on the compressor and in the instructions on the bottle of sealant.
~ Ifa tire pressure of 29 psi (200 kPA) cannot reached after inflating for 6 minutes, then the tire is too severely damaged. Do not continue driving.
— If the tire cannot be repaired with the tire sealant, see an authorized Audi dealer or authorized Audi Service Facility for assistance.
Do not operate the compressor for more than six minutes continuously, or it can overheat. Once the compressor has cooled, you can continue to use it.
Completing Applies to: vehicles with tire mobility kit
» Affix the sticker that says "max. 50 mph (max. 80 km/h)" that is provided with the tire mobility kit within the driver's field of vision.
> Stop the vehicle after driving for about 10 minutes and check the tire pressure.
> If the tire pressure is lower than 19 psi (130 kPA), then the tire is too severely damaged. Do not continue driving.
Pay attention to the following after repairing the tire: — Do not drive faster than 50 mph (80 km/h).
= Avoid hard acceleration or braking and driving fast around curves. ~The vehicle may become more difficult to
control. = If the tire is too severely damaged, see an
authorized Audi dealer or authorized Audi Service Facility for assistance.
You can give the used tire sealant bottle to an authorized Audi dealer or authorized Audi Service Facility for disposal.
Remember to obtain a new bottle of sealant from an authorized Audi dealer or authorized Audi Service Facility after repairing a tire.
Replacing wheels Preparation
You must complete the preparation before changing a tire. > Read and follow the important safety precautions page 292.
» Set the parking brake.
» Select the “P” selector lever position. > When towing a trailer: disconnect the trailer from your vehicle.
> Lay out the vehicle tool kit * page 292 and the spare tire.
» Applies to: vehicles with air suspension: Select on the home screen: VEHICLE > Settings & Service > in: wheel change.
» Switch the ignition off.
~The vehicle must also be secured to prevent it from rolling when using the vehicle jack". Use suitable objects to block the front and back of the wheel that is diagonal from the wheel with the flat tire.
— Applies to: vehicles with active roll stabilization: Switch the ignition off because the suspension regulation could change the vehicle
Emergency assistance
height, which increases the risk of an accident.
Removing the caps
Fig. 178 Wheel: wheel bolts with caps
» Slide the plastic clip from the vehicle tool kit onto the cap until it engages * fig. 178.
» Remove the cap with the plastic clip.
Anti-theft wheel bolts Applies to: vehicles with anti-theft wheel bolts
Fig. 179 Anti-theft wheel bolt with cap and adapter
You need a special adapter in the vehicle tool kit to remove the anti-theft wheel bolts.
» Remove the cap Q).
» Slide the adapter @) all the way onto the antitheft wheel bolt @.
» Slide the wheel wrench* from the vehicle tool
kit all the way onto the adapter @).
» Loosen the wheel bolt > page 295.
1) You need the matching adapter in order to loosen and tighten anti-theft wheel bolts* = page 295.
Note the code number for the wheel bolt adapter and store it in a safe place separate from the vehicle. If you need a replacement adapter, contact an authorized Audi dealer or authorized Audi Service Facility and give them the code number.
Loosening the wheel bolts
Fig. 180 Wheel: loosening the wheel bolts
» Slide the wheel wrench* from the vehicle tool kit all the way onto the wheel bolt”).
» Turn the wheel bolt approximately one turn to the left. To achieve the required torque, hold the end of the wheel wrench’. If the wheel bolt will not loosen, press carefully on the wheel wrench* with your foot. Hold onto the vehicle securely while doing this and make sure your footing is stable.
To reduce the risk of an accident, only loosen the wheel bolts gently one turn before raising the vehicle with the vehicle jack”.
Emergency assistance
Raising the vehicle Applies to: vehicles with vehicle jack
Fig. 182 Sill: positioning the vehicle jack
» Place the vehicle jack from the vehicle tool kit ona firm surface. Use a flat, stable support if necessary. On a slippery surface such as tile, you should use a non-slip pad such as a rubber mat? A\.
» Find the marking on the sill that is closest to the tire that will be changed fig. 187. Behind the marking, there is a lifting point on the side sill for the vehicle jack.
» Using the hex socket wrench @) from the vehicle tool kit, turn the vehicle jack under the lifting point on the side sill until it is high enough that the arm @) > fig. 182 is under the designated plastic mount.
» Align the vehicle jack so the arm @) engages in the designated lifting point in the door sill and the base @ lies flat on the ground. The base @) must be directly under the mounting point @.
> To lift the vehicle, position the ratchet @ from the vehicle tool kit with the correct side on the hex socket wrench @).
> Move the ratchet @ clockwise back and forth until the wheel lifts up slightly from the ground.
~To reduce the risk of injury, make sure no one is in the vehicle before raising it.
~ Make sure the vehicle jack is stable. The risk of injury is increased when the ground is slippery or soft, because the vehicle jack could slide or sink.
= Only raise your vehicle with the vehicle jack provided by the factory. If you use a vehicle jack designed for another vehicle, your vehicle could slip and cause injury.
= Position the vehicle jack only at the designated mounting points on the side sill and align the jack. Otherwise, the vehicle jack could slip and cause an injury if it does not have sufficient hold on the vehicle.
=To reduce the risk of injury, do not raise any other vehicles or other loads using the vehicle jack provided by the factory.
— Applies to: vehicles with air suspension: Changes in temperature or load can affect the height of the stopped vehicle.
—To reduce the risk of an accident, never start the engine when the vehicle is raised.
=To reduce the risk of injury, no work should be performed under the vehicle while it is raised.
Do not lift the vehicle by the sill. Position the vehicle jack only at the designated mounting points on the side sill. Otherwise, your vehicle could be damaged.
Emergency assistance
Removing and installing a wheel
Fig. 183 Wheel: internal hex socket to turn the wheel bolts
Fig. 184 Wheel: alignment pin in the top hole
Removing a wheel > Remove the top wheel bolt completely using the hex socket in the screwdriver handle from the vehicle tool kit fig. 183 and place it ona clean surface.
> Then install the alignment pin from the vehicle tool kit by hand in the empty wheel bolt hole > fig. 184”).
» Remove the rest of the wheel bolts. > Remove the wheel (2). The alignment pin remains in the hole while doing this.
Installing a wheel Read the directions on page 297 when installing unidirectional tires. > Slide the wheel on over the alignment pin >@. > Install the wheel bolts and tighten them gently using the hex socket.
Applies to: vehicles with ceramic brake rotors*: Use a second alignment pin* from the vehicle tool kit for the lowest hole according to the steps described for the first alignment pin.
» Remove the alignment pin and tighten the remaining wheel bolt.
» Carefully lower the vehicle using the vehicle jack*.
» Tighten the wheel bolts in a diagonal pattern using the wheel wrench*.
The wheel bolts must be clean and loosen and tighten easily. Check the contact surfaces for the wheel and hub. Contaminants on these surfaces must be removed before installing the wheel.
K WARNING — Read and follow the important information
and notes under page 267. — Never use the hex socket in the screwdriver
handle to tighten the wheel bolts. Using the hex socket will not achieve the required tightening torque, which increases the risk of an accident.
When removing or installing the wheel, the rim could hit the brake rotor and damage the rotor. Work carefully and have a second person help you.
Unidirectional tires
Aunidirectional tire profile is identified by arrows on the tire sidewall that point in the running direction. You must always maintain the specified running direction. This is necessary to ensure the tire's optimal performance in regard to adhesion, running noise, and friction, and to reduce the risk of hydroplaning. To benefit fully from the advantages of the unidirectional tire design, you should replace faulty tires as soon as possible and restore the correct running direction on all of the tires.
Emergency assistance
» Reinstall any covers on the wheel bolts that were removed.
» Store the vehicle tool kit in its designated place.
» Store the replaced tire securely in the luggage compartment page 88.
» Check the tire pressure on the installed wheel as soon as possible.
» Correct the tire pressure and store it in the MMI page 280 or > page 282.
» The wheel bolts must be tightened to 120 ft lbs (160 Nm). Have them checked as soon as possible with a torque wrench. Drive carefully until then.
» Have the faulty wheel replaced as soon as possible.
Jump starting
You should only perform the steps that follow if you have the necessary tools and technical expertise.
If the engine does not start because the vehicle battery is drained, you can jump start your vehicle using another vehicle. Jump start cables are needed to do this. Both vehicle batteries must have 12 V nominal voltage. The voltage capacity (Ah) of the vehicle battery that is giving power must not be less than the capacity of the drained vehicle battery. Jump start cable Only use a jump start cable with a large enough diameter. Note the manufacturer's specifications.
Only use a jump start cable with insulated terminal clamps. Positive cable - usually red. Negative cable - usually black.
—A drained battery can freeze at temperatures around 32 °F (0 °C). If the vehicle bat298
tery is frozen, it must be thawed before connecting the jump start cables. If it is not, the risk of an explosion and chemical burns increases. After jump starting the vehicle, drive to an authorized Audi dealer or authorized Audi Service Facility immediately to have the vehicle battery checked.
—Read the warnings when working in the engine compartment = page 244.
—Handling the jump start cables incorrectly may cause the vehicle battery to explode and lead to serious injuries.
Jump start cables can cause considerable damage to the vehicle electrical system if they are connected incorrectly.
— There must be no contact between the vehicles, or else voltage could flow when connecting the positive terminal and drain the vehicle battery of the vehicle providing the jump start.
~The drained vehicle battery must be connected correctly to the electrical system.
— Switch off electrical equipment that is not needed.
Emergency assistance
Jump starting Both jump start cables must be connected in the correct order.
Fig. 185 Engine compartment: connectors for jump start cables or a charger
Fig. 186 Connecting the jump start cables
The jump start cable connections are located in the engine compartment. Follow the information about the vehicle battery page 254. Connecting the positive cable (red) to the positive terminal > Open the red cover on the positive terminal
fig. 185. 1. Attach one end of the positive cable (red) to
the jump-start pin @ fig. 186 on your vehicle.
2. Attach the other end of the positive cable (red) to the positive terminal @ on the power source.
Connecting the negative cable (black) to the negative terminal 3. Attach one end of the negative cable (black)
to the negative terminal @ on the power source.
4. Attach the other end of the negative cable (black) to the jump-start pin @ on the vehicle.
Starting the engine
» Start the engine in the vehicle giving the charge
and let it run at idle.
» Now start the engine in your vehicle, which has
the drained battery.
» If the engine does not start, stop the starting procedure after 10 seconds and then repeat it after approximately 30 seconds.
» Turn on the rear window defogger in your vehicle in order to reduce any voltage peaks that may occur when disconnecting the jump start cables. The headlights must be switched off.
» With the engines running, remove the cables in reverse order of the way they were installed.
» Close the red cover on the positive terminal.
— Never connect the jump start cable directly to your vehicle battery. Only use the connections in the engine compartment.
— Do not touch the non-insulated parts of the terminal clamps. The cable must also not come into contact with vehicle components: that conduct electricity when it is connected to the positive vehicle battery terminal. This can cause a short circuit.
~The plugs on the battery cells must not be opened
—Keep ignition sources (such as open flames, burning cigarettes, etc.) away from the vehicle batteries to reduce the risk of an explosion.
— Route the jump start cables so they cannot get caught in the moving parts in the other vehicle's engine compartment.
Ole Please note that the connecting process previously described for the jump start cables is intended for when your vehicle is being jump started. >
Emergency assistance
Make sure that the connected jump start cables have sufficient contact with metal.
Towing General information
You should only perform the steps that follow if. you have the necessary tools and technical expertise. Towing requires a certain amount of practice. Audi recommends contacting a towing company to have the vehicle transported. You should only have your vehicle towed by another vehicle when disabled in exceptional circumstances. Inexperienced drivers should not tow.
Notes on towing
When the engine is stopped, the transmission will not be sufficiently lubricated if traveling at high speeds and long distances: - The maximum permitted towing speed is 30 mph (50 km/h).
—The maximum permitted towing distance is 30 miles (50 km).
Additional information on towing with a tow truck The vehicle may only be towed with the front axle raised. Do not wrap any chains or cables around the brake lines. Tow bar and towing cable The vehicle can be towed with a tow bar or towing cable. Both drivers should be familiar with the special considerations when towing, especially when using a towing cable. Always make sure the traction force does not exceed the permitted level and there are no shock loading conditions. There is always the risk of the coupling becoming overloaded when driving offroad. For the most safety and security, drive with a tow bar. You should use a towing cable only if a tow
bar is not available. Use a towing cable made of synthetic elastic cable similar elastic material.
— Towing highly increases the risk of an accident, for example from colliding with the towing vehicle.
—To reduce the risk of an accident, do not allow anyone to remain inside the vehicle when it is being transported by a tow truck or a special transporter.
~ If normal towing is not possible, for example if the transmission is faulty or if the towing distance is greater than 30 miles (50 km), then transport the vehicle on a special carrier.
— If the vehicle is towed by a tow truck at the axle that is not permitted, this can cause severe damage to the transmission.
~The vehicle must not be tow started for technical reasons.
—If the power supply is interrupted, then it will not be possible to move the selector lever out of the "P" position. The parking lock must be released using the emergency release before towing the vehicle <page 104.
~ Switch Audi pre sense* off > page 158 when loading the vehicle onto a vehicle carrier, train, ship, or other type of transportation, or when towing the vehicle. This can prevent an undesired intervention from the pre sense* system.
~ Follow the local legal regulations for towing.
Read and follow the important information under > page 300.
Emergency assistance
Preparations
» Only secure the towing cable or tow bar at the designated towing loops page 307, page 302.
» Make sure the towing cable is not twisted. Otherwise it could disconnect from the towing loop while towing.
» Switch the emergency flashers on in both vehicles page 55. However, do not do this if it prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is taut.
» Press the brake pedal very carefully.
» Avoid sudden braking or driving maneuvers. Vehicle being towed (rear)
» Make sure the ignition is switched on so that the steering wheel is not locked and so that you can use the turn signals, the horn, and the windshield wipers if needed > A\.
» Switching it off before the vehicle has stopped may impair the function of the brake booster and power steering. You would then need to use more force to steer and brake the vehicle.
» Release the parking brake page 110.
» Select the “N” selector lever position.
» Make sure the towing cable is always taut.
— Never tow a vehicle using a tow bar or towing cable if the vehicle does not have electrical power.
— If the vehicle runs out of power while it is being towed, stop towing the vehicle immediately and consult an authorized Audi dealer or qualified repair facility.
Front towing loop
Fig. 187 Front bumper: installing the towing loop (version DY
Fig. 188 Front bumper: installing the towing loop (version 2
The threaded opening for the towing loop is lo cated on the right side of the front bumper.
» Remove the towing loop from the vehicle tool kit page 292.
» Press the cap inward with brief, strong pressure fig. 187 or @ fig. 188. The cap will loosen from the bumper.
» Tighten the towing eye as far as it will go into the mount. Use a suitable object to tighten the towing eye completely and securely in the mount.
» After using, place the towing loop back in the vehicle tool kit.
If the towing loop is not tightened until it stops when installing, the threads may be pulled out when towing the vehicle and result in an accident. Depending on the model, the shape of the cap can vary.
Emergency assistance
Depending on the model, the shape of the cap can vary.
Fig. 189 Rear bumper: installing the towing loop
Vehicles with a towing loop
On vehicles without a factory-installed trailer hitch*, the towing loop threads are located on the right rear side of the bumper.
» Remove the towing loop from the vehicle tool
kit S page 292.
» Press the cap inward with brief, strong pressure fig. 189. The cap will loosen from the bumper.
» Tighten the towing eye as far as it will go into the mount. Use a suitable object to tighten the towing eye completely and securely in the mount.
» After using, place the towing loop back in the vehicle tool kit.
Vehicles with a trailer hitch*
» Attach the tow bar or the towing cable to the
trailer hitch.
Vehicles with a factory-installed trailer hitch* are not equipped with towing loop threads at the rear.
If the towing loop is not tightened until it stops when installing, the threads may be pulled out when towing the vehicle and result in an accident.
To reduce the risk of damaging the trailer hitch*, only use suitable tow bars that are compatible with it. If a tow bar is not available, you can use a towing cable.
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