Roadside Emergencies
To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer's responsibility).
• Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
• Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
• Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment.
United States vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673.
Customers need to submit their original receipts.
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To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle.
Canadian customers who require roadside assistance, call 1-800-665-2006.
Complete the roadside assistance identification card and place it in your wallet for quick reference.
In Canada, this card is found in the Warranty Guide in the glove compartment of your vehicle.
The service is available 24 hours a day, seven days a week.
Canadian roadside coverage and benefits may differ from the U.S. coverage.
If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at
1-800-665-2006, or visit our website at www.ford.ca.
Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.
The hazard warning button is located on the instrument panel.
Use it when your vehicle is creating a safety hazard for other motorists.
• Press the button to turn on the hazard warning function, and the front and rear direction indicators will flash.
• Press the button again to turn them off.
If your vehicle has been involved in a crash, have the fuel system checked.
Failure to follow this instruction could result in fire, personal injury or death.
In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff.
Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system:
For vehicles equipped with a push button start system:
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Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart.
Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart.
Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer.
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could
result in personal injury or vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Use only an adequate-sized cable with insulated clamps.
Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Note: Use only a 12-volt supply to start your vehicle.
Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Turn all accessories off.
Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components
as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.
Battery positions may vary.
Note: In the illustration, the bottom vehicle represents the booster vehicle.
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Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.
A spark may cause an explosion of the gases that surround the battery.
Remove the jumper cables in the reverse order that they were connected.
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The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
After starting your disabled vehicle and removing the jumper cables, allow your vehicle to idle for several minutes so the battery can recharge.
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