Problems with 2013 Ford Explorer STEERING

Tl* the contact owns a 2013 ford explorer. shortly after the contact purchased the vehicle, the eps warning indicator flashed, indicating a power steering failure. wilson ford lincoln (328 main st, logan, ut 84321) scheduled a diagnostic appointment for august 5, 2019. the vehicle was excluded from nhtsa campaign number: 14v286000 (steering); however, the vehicle exhibited the same failure as the recall campaign. the vehicle was not included in nhtsa action number: pe12017 (steering). the manufacturer was made aware of the failure. the approximate failure mileage was 104,000.

Sudden power steering loss while in motion on a city street. need to replace the rack.

While driving steering became difficult and made noise while turning the steering wheel at 30 mph.

Tl* the contact owns a 2013 ford explorer. while operating the vehicle, the power steering malfunctioned and the steering wheel could not be turned in either direction. after restarting the engine, the vehicle operated normally. the failure was not diagnosed or repaired. the manufacturer was notified of the failure. the local dealer was not notified. the failure mileage was 100,000.

Tl* the contact owns a 2013 ford explorer. while driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. the failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. the vehicle was not diagnosed or repaired. also, while driving, the passenger side of the vehicle wobbled and vibrated. the vehicle was taken to bill flick ford (737 north freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. the vehicle was repaired. furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. the cause of the failures was not determined. the manufacturer was notified of the failures. the failure mileage was 800. *tr

Tl* the contact owns a 2013 ford explorer. while driving approximately 15 mph in a parking garage, the steering lost power and the power steering assist indicator illuminated. the vehicle was turned off and the power steering resumed once it was restarted. the vehicle was taken to ray pearman lincoln (256- 536-7451 (located at 2501 bob wallace ave sw, huntsville, al 35805) where it was diagnosed that the steering gear box needed to be replaced. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was approximately 112,000.

Ford motor company (ford) is recalling certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012. the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. unfortunately my car is not included in this timeframe but i am currently having this issue and have read many other ford drivers have had the same issue but ford denies to fix via recall. can you please investigate and extend the recall to other 2013 vehicles as i own one and they are denying me to fix my vehicle and i am scared to drive and get into a car accident.

My explorer limited 2013 has the power steering system damaged, locked and i almost had a horrible accident when it locked while driving. i learned about a recall for this known issue, had a chat session a couple of days ago and was informed that my vehicle did not fall into the recall dates range for barely 6 months. i contacted ford again for reconsideration? it is evident that my problem is due to a defective part exactly the same as the one covered by the recall. i had read a lot of information on line and the problem described is identical to mine. no doubt that my car was equipped with the same defective part even though it is not covered by the recall dates.

Loss of power steering assist. steering wheel locks up while driving and making a turn off the highway and turning out of parking lots. making this an extremely dangerous situation, not only for me but other drivers around me

Put the vehicle in reverse to back out of the driveway. power steering was frozen, power steering warning light was on. pulled back into driveway with great difficulty due to no steering assist or power steering. the next day, no warning light or problem. took to local goodyear, they duplicated the problem after running and driving it for a few hours. there was no light or code that showed up from previous day's issue. once problem was duplicated they determined it was the rack n pinion that was not functioning properly. had to replace the entire system.

The vehicle lost power steering. local repair shop indicated that the electrical power steering system failed and needs to be replaced.

When turning on the vehicle a system error comes up 'power steering assist failer' and 'auto traction system needs servicing'and my traction control and abs lights tinted in as well. i've tried turning my vehicle in and off again and even trying to move the vehicle and i have no power steering at all. there was a factory recall for my make and year model vehicle in 2014 but i do not know if it was corrected as i lurched the vehicle used from a ford dealer in 2017.

Tl* the contact owns a 2013 ford explorer. while driving various speeds, the power steering malfunctioned and the steering wheel became difficult to turn in either direction. the vehicle was taken to an independent mechanic who determined that the power steering module was faulty and needed to be replaced. the vehicle was not repaired. the local dealer (lindsay ford, 11250 veirs mill rd, silver spring, md) and the manufacturer were notified of the failure. the failure mileage was 96,000. *tt*jb

Tl* the contact owns a 2013 ford explorer. the contact stated that while driving at 10 mph, the power steering assist warning light illuminated and the vehicle became difficult to steer. the vehicle was turned off and back on but failed to reset the power steering. courtesy lincoln (4010 ambassador caffery pkwy, lafayette, la 70503, (337) 504-7341) was contacted and informed of the failure. the contact was informed to have the vehicle taken to the dealer to be diagnosed however, the contact declined to do so. the vehicle was not diagnosed nor repaired. the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the contact stated that the failure was intermittent. the manufacturer was contacted and made aware of the failure. the approximate failure mileage was 78,475. *tt *jb

Steering froze up and died on two separate occasions while backing up from a parking spot. i have seen similar reports just looking at the last few days worth. something needs to be done immediately. this is a safety issue.

Tl* the contact owns a 2013 ford explorer. while driving approximately 35 mph, the power steering ability seized and the power assist fault warning indicator illuminated. the contact stated that the steering returned to normal on its own. the vehicle was taken to the dealer (currie motors ford of frankfurt, 9423 w lincoln hwy, frankfurt, il 60423) on august 19, 2018 for the same failure, and the dealer updated the software for the power control module. the vehicle was currently at the dealer awaiting repairs. the manufacturer was notified of the failures. the approximate failure mileage was 69,000. .*dt *jb

Loss of power steering. started with a load grinding noise when turning the steering wheel. within a couple of days, the problem worsened to the point of while driving, we lost steering control. an extremely dangerous situation. the current recall of this exact issue apparently does not apply to our vin number. there are thousands of others with the same issue. the recall must be expanded to include more vin numbers. help!

Started with a load grinding noise while turning the steering wheel in either direction. this problem has progressed to occasionally losing power steering. like thousands of others, the current recall does not apply to my vin, only models that were manufactured just a few months prior. this dangerous issue was not remedied on later models (2013, 2014 and even 2015's). shame on ford! they must be held accountable and extend the current recall of their faulty part to later explorer models.

I am experiencing lack of power steering especially at lower speeds and cannot control my steering. i noticed there was a recall for this issues but my vin no. is not associated with it so i am being refused help.

While attempting to turn from parking spots the power steering assist fault warning came on. lost all power steering.the dealership said its the epas, electric power assisted steering.

Tl* the contact owns a 2013 ford explorer. while driving approximately 50 mph, the steering ability became difficult. there were no warning indicators illuminated. the contact noticed the failure approximately a month and a half ago. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was notified of the failure and provided case number: cas-50964197. the vehicle was not repaired. the approximate failure mileage was 61,000. *dt consumer stated repair was done. updated 11/30/18 *jb *tt*jb

Ford announced a power steering assist fault recall on certain 2011-2013 ford explorer vehicles. my 2013 had the steering assist fault go out while driving to work and when searching under my vin, no recall... took it to the dealer for them to tell me they've never heard of such recall and that it's going to cost $2,200 to fix. i'm afraid to drive the vehicle considering the issue and it blows my mind that the same exact issue can occur on a vehicle that has a recall issued and my particular vehicle doesn't apply.

Tl* the contact owns a 2013 ford explorer. while driving, the contact heard an abnormally loud grinding noise coming from the steering wheel area. in addition, the steering wheel was difficult to turn left and required excessive force to turn left and right. sunset ford (11700 gravois rd, st. louis, mo 63127, (314) 843-4431) was notified and a diagnostic appointment was scheduled. the vehicle was not included in nhtsa action number: pe12017 (steering) and nhtsa campaign number: 14v286000 (steering), although the failure was the same. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 85,000.

My power steering goes out and throw the "power steering fault" error message on my dash multiple times when either i am backing up, starting to take off, while driving down the road. it did it one time about a year ago and i thought it was just a fluke but now it is happening all the time. and i have googled the problem and apparently there is a recall on only certain models but it seems like there should be several more listed the more i look at how many people are experiencing the same problems i am.

Driving vehicle steering wheel started making scratching noise when turning wheel. every time wheel is turned either right or left it makes same noise.

Tl* the contact owns a 2013 ford explorer. while pulling out of a parking space, the vehicle lost steering ability and the power steering assist indicator illuminated. the vehicle was driven to the contact's residence. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was notified of the failure. the approximate failure mileage was 49,700.

Had problems with power steering not working over several years (very intermittent, maybe 1-2 times/yr). restarting the vehicle typically fixed the problem. power steering went out again permanently at 125k miles (after going out twice the day before). this problem only occurred on vehicle startup (ie. never happened while the vehicle was in motion). saw issues with other ford explorers having the same issue; however, my particular vehicle was not covered.

Tl* the contact owns a 2013 ford explorer. while driving highway speeds, the steering wheel seized and became difficult to control. the contact stated that all power steering ability was lost. the driver was able to control the steering wheel with force and coasted the vehicle to a safe location. the vehicle was towed to crossroads ford (2333 walnut street, cary, north carolina, 27518, (919) 335-4612) where it was diagnosed that the steering assembly gear (part number: db5v3504ne) needed to be replaced. the vehicle was not repaired. the manufacturer advised that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the approximate failure mileage was 55,000.

Loss of power steering at lower speeds, requires me to work harder to turn the vehicle.

Tl* the contact owns a 2013 ford explorer. while driving 10 mph, the power steering seized intermittently. the contact stated that the vehicle exhibited the same symptoms as listed in nhtsa campaign number: 14v286000 (steering). the vehicle was taken to an independent mechanic who diagnosed the vehicle and stated that the control module was fractured. the manufacturer was notified of the failure and stated that the vehicle was not included in a recall. the dealer was not notified. the failure mileage was approximately 125,000.

Tl* the contact owns a 2013 ford explorer. while driving approximately 30 mph, the electric power steering failed and the steering wheel seized while attempting to come to a complete stop. the vehicle was towed to the contact's residence. krapohl ford & lincoln (1415 east pickard road, mount pleasant, michigan 48858, (800) 772-5974) was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 14v286000 (steering). the dealer determined that the power steering was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 105,000. *dt *jb

Loss of power steering both when in moton on a street (twice)and when first turning on ignition in driveway. occured three times in one week.

Loss of power steering. while driving on the highway the service power steering and traction control lights came on at the same time. the steering wheel locked up and manual steering was not possible. the car had to be towed to the dealership. i believe this should fall under the power steering recall.

I started the vehicle, put it in reverse, i did not move the vehicle only engaged the transmission to reverse at that time a chime went off and the vehicle notified me that there was a power steering assist default.i turned off the vehicle. went inside to look on internet to see possibly what the problem was. there is a recall from ford for this exact problem, however my vehicles vin number does not match the recalled vehicles sunrise ford fort pierce fl stated they probably could not find the error until it happens again. i can only hope that this does not happen while i am driving

Issue already reported.see nhtsa ld.number 11174395.vehicle is awd. clunking noise coming from front axil area only. current milage86644.

I was driving on a toll road, started to notice my steering wheel becoming tight, my service power steering assist light came on. i proceeded to exit and when i turned my wheel locked up and my vehicle shut down and had to be towed to ford service center. i was unable to turn the steering wheel it was locked up. i am waiting for diagnostic but dealer hs already stated my vin is not covered under the steering column recall. contrary tonwait you have posted in this site my year make model has been recalled. please advise my care is at 66000 miles and this is a know defect . something needs to be done with a the reports and complaints about the same thing coming into your web site .

I was driving one day in 8/2018 and i began hearing this clicking sound and then my steering wheel became hard to turn if i was at a low rate or speed. i tried backing out of my drive way and my steering wheel just locked. i was able to get the dealership to have a diagnostic done that cost $130.00 to be told that my car need a power steering rack and my estimate was for $2500.00. my total came to $2424.05 after i also need a battery. the cost for this part is crazy $1564.92. this problem shows that they recalled it before and now they don't want to acknowledge it for my car. it a 2013 ford explorer and i have seen several complaits with the exact same issue.

I was driving my wife's vehicle when the power steering stopped working. i was driving on a 45 mph road headed towards the thruway. luckily i had time to avoid the on-ramp and pull into a parking lot. called my local mechanic and had to drive 15 min so he could scan for codes, it was a long list. he cleared them and i drove it home,it seemed ok. my 2013 explorer is not on the recall list at this time.

While driving down the road on the highway and my warning lights came on saying "service power steering now" i lost complete control of the power steering and it became very difficult to control. i was told by ford that there was a recall for these cars with the same exact issue but my car was 3 months outside of the recall dates

Tl* the contact owns a 2013 ford explorer. while the contact's wife was driving 5 mph, the steering seized and the power steering warning indicator illuminated. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was notified of the failure and opened case number: cas15367203. the failure mileage was approximately 80,000. *tt updated 12/18/18*jb

While driving at highway speed, the vehicle lost power steering control resulting in having to manually steer the vehicle. warning lights for service power steering now, service advance trac, service stability control all came on at the same time. vehicle was taken to a ford dealer, diagnosed as epas steering rack as it is an integrated system. was informed the vehicle was not covered under a recall which results in a $2000 repair, replacing the defective part with the same part that is subject to faure again.

Takata recall my name is [xxx], i own a 2013 ford explorer. the power steering assist light showed up on the message board resulting in loss of power steering. i researched recalls and found there was a problem with this in 2011- 2013. i took it to dealer and they wouldn't fix it free of charge under recall. my complaint is if ford knew there was a problem with this then why weren't they all fixed. i brought mine used and was unaware of a recall. there was and still is a problem with these vehicles apparently. eventually someone is going to be seriously hurt when this happens. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc *tr

I purchased this vehicle new from the ford dealer in 2013. first issue, front edge of hood the paint has been bubbling and coming off. rust is underneath. ford refused to do anything about it. second issue and most important, we have been losing the power steering function while driving, this has caused erratic steering as the electric power steering seems to turn on and off. the steering will bind and when you try to control the vehicle and over compensate and the electric steering re-engages, i'm all over the road. my vehicle was not part of the recall and ford refuses to do anything about the issue other than fix it for $1900-$2300.

Tl* the contact owns a 2013 ford explorer. the contact stated that the electric power steering warning indicator illuminated and the steering wheel seized. the steering wheel was unable to turn in either direction. the dealer (fairway ford, 1350 e yorba linda blvd, placentia, ca 92870, (877) 476-8261) was unable to duplicate the failure or produce a diagnostic trouble code. the vehicle was not repaired. the vehicle was excluded from nhtsa campaign number: 14v286000 (steering); however, the vehicle exhibited the same failure related to the recall. the manufacturer was notified of the failure. the approximate failure mileage was 74,000.

My power steering went out . luckily i was in a parking lot. otherwise it could have been trajic.

While driving on the highway at 70 mph the warning lights came on and the power steering failed, causing the driver to temporarily lose control of the vehicle. we limped the vehicle to the nearest exit. we are being told by the ford dealership that this is a "common occurrence" however, our vin is not part of any recall "yet". this was a very dangerous situation and to now know that it is a known issue that ford is not addressing is even more upsetting. we are now needing to tow the vehicle several miles home and attempting to have it repaired during a holiday week. vacation has been cancelled, but thank goodness we are still alive. way to go ford....

Electric power steering failure. while drive the power steering failed and was almost impossible to control.i was driving 45 miles per hour when my steering wheel locked up causing me to steer off the road.the manufacturer was notified of the failure and did not assist.

While vehicle was in motion (parking), error power steering assist fault and service advancetrac error illuminated on the dashboard. no longer able to steer car, the car did not default into manual steering mode. the car will only go straight. the car was towed to the dealer. the dealer reported that the module in the steering gear lost communication and that the entire steering gear needs to be replaced as a result. nhtsa issued recall id #14v286000 on some ford explorer vehicles for some steering gear failures, however the ford dealer states that my vehicle was not included in that recall in their oasis system.

My 2013 ford explorer lost the power steering as i was driving down the interstate. the steering started feeling inconsistent and then the warning light to service power steering came on along with traction control warning. i took it to the ford dealership after talking to ford customer service. this is what they recommended. the dealership said my vehicle is not part of the recall and that i would have to pay almost 1900.00 to have the power steering fixed in my explorer. this seems insane to me since there have been so many complaints of the same thing happening to so many ford explorers and escapes. i feel that my explorer also was given a faulty part and should be replaced by ford at no charge to me.

Takata recall. my car started making an awful growling sound. shortly after, i was having trouble steering. it doesn't turn well. my mechanic told me that my steering rack needs to be replaced. i have done a lot of research and was told this was a common problem for this vehicle. the cost is around $1700 to be replaced by ford. i am also still making payments on my vehicle. this has been recalled in other explorers, would why not all?