While stopped, the vehicle lost power and displayed a message "vehicle must be in park to shift" or something along those lines. luckily the vehicle was stopped and not moving when it lost power. this is very serious because all propulsion from the vehicle was lost. the car did restart after it was shifted into p and the start button was pushed (with a foot on the brake). chrysler has known about this issue for months now via the online forum discussing the issue and appears to be doing nothing about it proactively and is certainly not communicating about the issue with its customers. ....updated 11/03/17 *bf updated 11/07/2017*js
The vehicle was purchase new 10/1/16 and has not been in any accidents. a few months after purchase, the vehicle will randomly forcefully buck or jerk during acceleration, sometimes from a stopped position, or while accelerating at low speeds, while turning or driving straight. i once thought i was hit from behind after accelerating from being stopped at a red light because it was that forceful, but i was not hit. another incident involved my young daughter who has juvenile rheumatoid arthritis and i believe the jerkiness aggravated her neck and upper back issues that she was going to physical therapy for. my auto insurance company opened a claim which i believe has been subsequently closed. after contacting the chrysler customer service case# 32926365 was opened. i voiced my concerns for the well-being of my young daughter as well as my elderly mother while driving in this car to both the chrysler customer service and the crystal dealership. i have 5 separate invoices from the dealership documenting my attempt to have the dealership, crystal in brooksville, fl, (352) 597-1265, repair the problem. my customer # is 68029 and these invoices are as follows: inv# 588194 dated 5/18/17 with mileage 15143, inv# 592369 dated 8/17/17 with mileage 20275, inv# 596082 dated 11/3/17 with mileage 23572, inv# 597362 dated 12/4/17 with mileage 24545 & inv# 50047 dated 12/14/17 - 12/22/17 with mileage 25056. no repair has been made correcting this issue and it is still ongoing. i believe and understand that chrysler was aware of this issue with the pacificas prior to selling me my vehicle on 10/1/16 and i was not informed of it. had i been informed of this issue, i would not have purchased it. i believe a new transmission in the 2017 pacifica is possibly the problem, but am not sure since the dealership repeatedly denies being able to duplicate the problem.
Had the car for 23 hours. less than 5000 miles. after pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). the shaking lasted some time, along with grinding noises. the car flashed a dozen different codes as well as indicating that the parking break was not available. the van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. the van would not respond to restarting in any way. we quickly tried to remove all five kids as safely as possible. after calling our dealership they told us we needed to call chrysler service and towing. after waiting over an hour, with the car in the middle of the road, the tow truck arrived. the tow truck driver was able to replicate the violent shaking and stated that someone "really screwed something up with this van." he could not put the van in neutral because of the malfunctions and had to use slides to get it on top of the tow truck. we had been heading to the freeway and i can only imagine what would have happened to our family if this had died on the freeway with an 18 wheeler behind us. we easily could have all been killed. where we live, the large trucks fill the freeway and from other stories we've been reading about failure of chrysler pacifica hybrids (and there are a lot of them) vans are dying in the middle of roads; a potentially deadly problem. chrysler dealership has no idea what's wrong or how to fix it. corporate is not returning calls
Van stalls and jerks
Its new pacifica van with safety package. it stopped suddenly in the middle of the road as if parking break is applied, it showed a number of warnings including parking break malfunction, transmission issue, traction control issue. i put flashers on, tried to stop and start the vehicle , it did not not allow me to change gears to drive. it is very dangerous if the same issue happens on a highway , this can cause serious collision, more dangerous for a mini van carrying family
1- cruise control cancel is in the wrong place change it with the resume? 2- headlight control should be on the other side as it can be changed by my knee? 3- the alarm system doesn't recognize motorcycles and as such you start to stop watching your back? 4- brake pedal is to small and i find myself missing it? 5- the side mirrors do not go in and out automatically.
Safety equipment unreliable and dangerous. cannot see with back up camera in rain, bright sunshine, or any glare. will run over things this weather. forward and side cameras are as unreliable, but real problem us in backing up van. cannot see below tailgate window height. also, proximity warning units on front and rear bumpers change activated distances regularly, and some work sporadically. i learned not to use them but again, as tear camera useless, this is a very serious risk.
Last night, i opened my car door that was parked in a parking lot to put my 4 year old daughter in her car seat. the sliding car door fell off, driver's rear window shattered. this is unacceptable. a door does not fall off. the entire door fell off and not only did it fall on top of me that i had to catch it but the door scratched the whole driver's side. glass shattered and pieces of glass flung at my 4 year old daughter. i have had over 6 recalls on this vehicle and now the whole door falls off. i'm at a loss of words right now but the safety of this vehicle is not safe, at all!!!! i need someone to contact me regarding this asap!
My driver's side rear sliding door randomly opens after being closed. the dealer has been unable to duplicate the issue and there have been no error codes. this does not occur every time the door is opened but quite frequently. in addition, in january 2017, my passenger side rear sliding door closed on my 6 year old daughters head and required quite a bit of force to reopen.
Automatic parking brake-selecting neutral for car wash with engine running, park engages by itself causing car wash rollers to jump the wheel that is driven. very hard to keep in neutral long enough for car wash to finish correctly. this has happened twice partway thru the car wash with no input from driver. has happened many times at initial placing into neutral, sometimes causing car wash to lockup, the car wash will not let the car go thru without a driver because of this intermittent going into park by itself. -doesn't always turn off parking brake when selecting r or d, as it should. this has happened numerous times while going thru a car wash, causing car wash to either emergency stop or going on under wheels . dealer states that turning off automatic parking brake will fix the problem. don't want to turn on and off every time i go thru a car wash. dealer also stated that you can't turn off the feature that turns pb off when selecting drive or reverse. statements from dealer are counter to the normal operation of the vehicle. this has happened more than a dozen times since i have had the vehicle.
The power sliding side doors make a terrible grinding noise when opening & closing. we've owned the vehicle 4 days. first the right side door started in the morning, the same day in the afternoon the left side door started. the service dealer checked it and commented that the bearings might have broken in the upper tract. they made an appointment to repair. also the bluetooth will not connect. it is very glitchy. it sometimes sees the phone, but it can not be used at all and the phone states to 'make sure nearby device is on, connection was lost'. the car bluetooth settings won't forget the device easily to retry. two separate phone calls to uconnect service assistance and it still would not work even after two different 'soft resets' as directed by service. 4 different smartphones we're tried and even an ipod touch. all of which had no problem connecting to other bluetooth devices. both issues are scheduled to be repaired...frustrating issues for a brand new vehicle.
Back-up camera issue - when first starting the car, the rear view camera remains black (or very fuzzy) only reading "check entire surroundings." i've only had it happen after i first start the car in the morning, usually when it's dark outside. it's as if it isn't adjusting to the lighting outside. either way, obviously i can use my mirrors, but there is a safety issue in that if it's installed, it should work properly.
My concern is with chrysler's fcw system. the system does not work as described in their owner's manual both in city and highway driving. specifically it does not detect, no matter the selectable settings, that my vehicle is approaching a car ahead dangerously. the system is supposed to warn with sound, display, and brake nudge. according to chrysler, the system will only work as described if i am approaching the vehicle head unsafely with my foot still pressing the gas. however, even with my foot still pressing the gas peddle, the system will not respond with any of the warnings. i have reported my concern to the dealer and chrysler customer service. chrysler customer service and the dealer said that they cannot do anything about my complaint since there are no trouble service codes logged in the vehicle. the acc system works as described in the owner's manual. the fcw system uses many of the acc system without the auto braking feature. the fcw system should work, but it doesn't. the system in my vehicle is useless since it does not do what it is intended to do which is to mitigate a collision by alerting an inattentive driver.
When moving from very light to very dark, or very dark to very light, the cameras on the car turn black, making it impossible to see anything. there could be a person behind you and you'd have no idea. incredibly dangerous.
I have noticed several others complaining about they front collision warning not working. i have tried several times to get mine to go off at the different setting. i have driven other vehicles with this feature and so far the pacifica has not acted like those. my wife said it has went off twice on her and she really could tell why. i have also so had the issue with the passenger side rear door grinding from day one. today when we got our first oil change they told us the balling bearing was busted and we have to take it back to get it replaced tomorrow. the rain sensing wiper feature does not work, and it is turned on in the uconnect settings. also, after about a month of ownership i noticed that the beep on the rear gate as it closed changed to a higher pitched more annoying sound, but it still works.
Backup camera issue: when entering or exiting garage in reverse during daylight hours (or any area with a moderate change in lighting) the default camera view (top[360]& rear) is displayed. the rear camera does not adjust to the lower light contrast and the image displayed is all black, you cannot see a thing (see picture attached). this could lead to someone or something getting run over. a serious safety issue.
I owned a chrysler town & country that just shut down on me several times. once going 65 mph on i85 on my way tho charlotte, nc. i almost got killed. i took the van in to lake norman chrysler and they found nothing. when i got back home i took my van tho my local dealer nichols chrysler. they found nothing. i took it to an independent mechanic, nothing. the van kept during down and it was a life threatening situation. i got rid of the van and bought a new pacifica from nichols chrysler. now i see that this van is shutting down just like the town & country did. my pacifica had not shut down on me tho date but there is a very dangerous situation that chrysler of not telling owners about. i took my pacifica in to nichols to be checked and just like the town and country they could find morning wrong. i do not want tho drive my new van anymore. it is too dangerous to my family and to others on the road. please get chrysler to stop production until they figure this out. something needs to be done immediately before someone gets killed.