My wife was driving down the road when all of a sudden the driver side headrest deployed hitting her in the back of the head. luckily there was no accident but she had to pull off the road to figure out what had hit her in the head.
Active headrest restraint deployed while driving on the interstate. no rear collision or other accident occurred. dealership indicates the "tabs" broke off and therefore cannot be reset. quoted me $816 to replace the headrest. seems exorbitant. and something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dt consumer stated vehicle has been repaired.*jb
While driving donw a main road the gas pedal suddenly stopped working and would not engage. i could not get the car to move forward but it was still running. i pulled the vehicle over to stop and turn the car off. turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again. i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. i popped the hood but did not open it and called 911. while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt*jb
2015 jeep grand cherokee with 66,500 miles suddenly had service shifter message in conjunction with check engine light. i had trouble shifting car into gear. almost seemed like it was locked up. the message disappeared and went into gear with no more problems for a few days. then the same thing happened again. i called the local dealership to make an appointment. i took my jeep in and nothing showed on the diagnostic test concerning shifter, but they did find problems with the steering system. issue was covered under extended warranty. they re-examined it again and still could t find any issues with the shifter. the dealership had my jeep for 6 days. i picked up my jeep today and after driving about 60-70 miles the message service shifter appeared for about 3 seconds as i was driving and then disappeared. i am extremely irritated about this issue. i intend to contact the dealership tomorrow. i have read many other comments online about this same problem with 2015, 2016, 2017 and 2018 models. this issue needs to be investigated for recall. this should be covered and fixed per manufacturer.
My complaint is about a danger caused by a u-connect (uc) update notice for my 2015 jeep grand cherokee that, until completed, the jeep's safety features including 911 were unavailable. a programming glitch wouldn't allow an update time to be chosen.the notice continued to block the screen making it unusable. on 10-3-19, an hr into a 5 hr trip, a notice on the screen said: urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. i tried to set a time but the original screen kept popping back up. i could not clear the notice from the screen and it blocked being able to use any of the screen tabs. couldn't even use uc's call-assist button on rearview mirror. in the glove box i found an actual # for uc & called directly. the woman, helen, said there'd been a "glitch" in the program, that i was "out of luck," she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. initially she suggested i pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut ...
Refer to fca "star case" s1908000157. unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. please note that there are other failings, but are not known to be safety issues, per se. these problems persist at all times, whether the vehicle is stationary or in motion. uncertain what other vehicle systems this affects. there is no geographic location dependency on the issue. vehicle operation is pending further understanding of potential risks, and issue correction by fca. fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. they were unable to reach management level personnel at nearest dealership to generate issue awareness. dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. as the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, ...
There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs. i took my jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced. the dealer wanted to charge almost $500 to replace. i went to safelite and the representative stated that this is a common issue for jeep. i am not happy about having to take care of this problem out of my own expenses when this is a common issue of jeep.
One day when leaving a barbershop my wife tried to start our jeep and it would not crank. it would turn over, start for a second then turn off. after sitting for a while longer it started up and drove fine. this past sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. all acceleration stopped and the jeep went into park and left us stuck in the middle of the intersection. once we used the manual park release and got out of the intersection we let it sit for a little bit. my wife got in the driver seat and it started right up. we then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. i spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. this vehicle shut off and my pregnant wife could have been t-boned in the blink of an eye.
The vehicle hangs in park. it will let you move the shifter but it stays in park. on the dash it shows vehicle in desired gear. there is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. it has hung 6-7 times and has cost me $75 each time to have it towed to the dealership. each time they have told me they couldn't find anything wrong with it and they dont check anything. there has to .be something in the shifter or transmission. i have driven jeeps since 1993 and this is the biggest problem i've had. i'm afraid to drive the jeep except locally. i dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. i bought this vehicle new and i want it fixed. please take care of my problem.
On pulling into traffic at intersections, occasionally the turbo does not kick in properly. no power for a couple of seconds while rolling slowly into traffic, then the turbo kicks in hard enough to skid the tires. has nearly gotten us run over several times. started after the software recall update, and they have no fix.
I was parked and when i went started my car the air conditioner air felt hot - i quickly realized the air was blowing and stayi g hot, not cooling down. my 2015 jeep grand cherokee only has 39,400 miles and the airconditioner has gone out. i called my redlands ca dealer, they said it is no longer covered under the basic 36,000 mile warranty. it's too soon for a major component like air conditioning to go out!
Since i had the exhaust emissions update done, my jeep has an extremely long lag in acceleration. it takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. i was almost hit head on in traffic on a highway because of the timing of not accelerating properly. this was never an issue before the exhaust update.
Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135???. factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why jeeps..?? or our dealerships not informing and using it for a way to make more money? please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.
At a patients home. jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. the driveway is flat surface. it managed to take out a fence and damage the back end of my jeep. luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.
Active headrest restraint (ahr) deployed with no accident. can was in my driveway. dealership says part broke inside. replacement north of $1000.