Jeep went in for service to correct the recalled transmission electronic shift lever on saturday, aug. 6th at 12:30pm. picked up car from farrish jeep at 5pm same day. at 8pm on the same day, the car would not go out of park, though the shift lever was in drive while in my driveway. the dashboard displayed park, while shifter was in drive. exact thing happened with 2010 jeep wrangler in may, 2015 and farrish claimed to fix it 3 times in 36 hours. it had to be towed 3 times by the dealer, because the car rolled away from my teenage driver the same day we got it back from farrish(in a neighborhood) after they claimed to have fixed it. this happened 3 times in 36 hours.
I've waited 9 months for the so called fix for the gear shift lever that has caused multiple problems and near miss catastrophes and i brought it to the dealer who installed the software "fix" and now the car won't start- dashboard says" it does not recognize the key fob and it will not start in gear" headlights also start blinking when trying to start and door locks don't work. i want another car.
The automatic transmission downshifts harshly with a bang. up shifts are also harsh at times. transmission software has been updated twice but the issue continued. recently the transmission valve body was replace and the issue has gotten much worse. my jeep is currently back at the dealership.
While the car is in stationery mood, automatic transmission lever is too difficult to move to different positions. while tried to move lever to park or drive position, it automatically returns to a center neutral position and it happened few times but no damage and injury because of prompt action. it seems scary & dangerous at time.
Electronic shifter does not engage in to park. on numerous occasions the car has started to roll when i thought it was in park. the shifter is terribly dangers and cumbersome to use correctly to find gears. this is always when parking or when starting up. dangerous.
My jeep cherokee numerous times has started rolling after stepping on the brake and shifting the jeep into park.the jeep sometimes goes into park sometimes goes into neutral and sometimes goes into reverse. i called chrysler about the problem to see if their was a recall on my vehicle and they said no. i saw online about other jeep cherokees being recalled from 2013-2015 with the same problem with some getting into severe accidents.. the shifter in this jeep is faulty and i told chrysler this nothing is being done.
Transmission shifts hard and lunges forward and and almost hit a pedestrian sometimes when sifting from reverse to drive it takes 5 or so seconds to respond
On numerous occasions after we bought out jeep, after shifting the gear lever the jeep was in a gear other than what was selected. on several occasions, we would shift the lever upward to park , push the off button, start to exit the vehicle and it would begin to roll. on april 6, 2016, my husband pulled into our garage pushed the gear shifter up into what he thought was park, pushed the off switch, raised the back hatch and began to exit the vehicle. as he exited, the jeep rolled backwards striking the ceiling of the garage door and damaging the tailgate. we contacted the dealer to obtain a number for chrysler customer care. we called and spoke to someone there. they assigned us a case number #29033851. a third party met us at the dealer to go over the systems on the vehicle. the estimated damaged is $1,693.30. we also sent s letter to the ceo of chrysler regarding this issue with the shifter with no response. since then we have heard that chrysler will be recalling millions of the 2015 grand cherokees due to this issue. we finally received a letter from chrysler stating they are not led to believe that the incident we had was due to a manufacturing responsibility. we don't understand how they can do a major recall on the same issue that caused our incident.
I put car in park and got out of vehicle. a few moments later i noticed that vehicle was rolling in reverse down my street. i was unable to stop it. it continued to roll until crashing into a tree. there is bumper damage and scratches and dents to the body of the car.
The shifter is confusing and functions terribly. in several instances i ended up in reverse instead of park when attempting to park the vehicle and nearly ran into other vehicles and/or pedestrians as a result.
Two hours after arriving home, i was awaken to find my brand new 2015 jeep grand cherokee on fire, while stationary and parked near my home. a fireman stated that it appears to be related to the engine. i recently purchased the vehicle in october 2015, replacing my 2005 grand cherokee. less than four months old, the car has less than 4,000 miles and has not had any problems. after googling potential causes, i discovered others have had this problem with thi same model, as recent as january 2016! this is gravely concerning and should result in further investigation.
The gear shift does not lock into place. more than once have i assumed i was in park and was not. this caused the vehicle to roll slightly. my daughter purchased the same vehicle and has had the same problem with the gear shift. i have owned jeeps since 1995 and love them. however, this is obviously and engineering error that needs to be corrected.
Vehicle rolls forward while in park. shift selector is in park and the vehicle rolls. marked crash due to one instance where it rolled in to the house deck. no damage to either vehicle or deck other than minor scratches. this has happed several times and i have a video of the vehicle rolling while shift selector is in park.
The electronic shifter is dangerous, i never know when i am in park, drive, neutral. it is extremely difficult to operate. i have asked chrysler to install the redesigned 2016 model in my 2015. the redesigned model operate well. i am now concerned for the safety of myself and family members. it was predictable that someone died because of this extremely difficult and poorly designed electronic shifter. nhtsa should force jeep/chrysler to install the 2016 redesigned shifter in all 2015 jeep grand cherokees. please investigate the anton yelchin death in los angeles. i drive one of these electronic shifters and i am confident that you will that this 2015 electronic shifter caused his death. it is freightning to drive this 2015 grand cherokee because you think you put it in park but it is really sitting in neutral.
Switches out of gear, car will be in park and switch out and move on its own. this is the second time this has happened, it also happened at the dealer when i purchased the car and hit another car. the dealer said someone try to steal it, but now it has happened again.
Forward collision warning (fcw) with mitigation. 2015 jeep grand cherokee is equipped fcw system. in service date of 10/21/15 with current milage just of 5,000. since delivery the fcw system has never flashed a brake warning or attempted to to stop vehicle in what would be considered a panic stop situation. have adjusted to far or near and system does nothing. took vehicle to jeep dealer on 1/11/16 for diagnosis and repair. dealer ran computer diagnostics . dealer diagnosed no problem and told me to call jeep because they could not help me. i opened a case with jeep as told. jeep has taken the stance since the dealer found no computer issues they are correct and therefore the system must be operating properly. at wits end at this point. in talking to other jeep owners and looking at jeeps own promotional videos this system should be giving constant warnings. not one warning in 5000 miles. i am concerned that the system designed to help mitigate damage and injury will not work in the event of an accident. the system is designed to not to stop accidents or to allow driver to be careless, it is supposed to back up the driver. i feel that i am at risk for personal injury if system fails.
I have a 2015 jeep grand cherokee and it has rolled away twice in the 7 months that i have owned it. the first time happened when it was drove up onto a tow truck. after getting the vehicle on the truck the vehicle's engine was turned off and placed in park but the emergency brake was not set. the driver got out of the vehicle and was in the processes of attaching safety straps when the vehicle managed to roll off of the tow truck and down the drive way. it seemed odd that this occurred (witnessed by both my husband and i) and we blew off the entire incident thinking the tow truck driver did something wrong. that was until recently, when the second occurrence happened. my jeep grand cherokee was parked on a small amount of ice/snow in the driveway. prior to leaving the house, i went to the vehicle to place my 3 month old baby into his car seat and as i was doing such the vehicle just began to roll. the vehicle managed to roll about a foot as the driveway has no slope to it. there was no one else in the vehicle, the engine was not on, and it was placed in park. there were two other people outside of the vehicle whom also witness this event (one being a mechanic) which came over and could not believe what they just saw. after this occurred i contacted the local jeep dealership's service department and was told that i needed to place the vehicle in park and it would not roll. i explained that both occurrences happened in park then she instructed me to get an appointment and they would look it over. having said that i should note, our jeep grand cherokee was picked up from the service department about two hours prior to the second incident and a "27 point peace of mind" inspection was performed. we will see what comes of the future appointment. i just hope and pray that this vehicle does not do this again, especially with my baby inside.
Car going forward slowly ....attempting to park car.... placed shift lever towards park ,all the way forward...pushed the ignition button.(to shut off ignition). opened drivers door to get out & found car moving backwards ,engine still running .....applied brake, stopped car, no damage....found shift lever indicator to be in reverse & engine still running .... thinking back i have had other times when i had thought car ign. was off but was not........i have duplicated this condition,on purpose, several times ,sense then ,in an empty parking lot ........engine will not shut off unless car is in park......transmission will not go into park,,, but reverse,,,,if car is moving very slightly forward making ignition button useless. no solid feeling from shift lever that the car is in park...........this is my 4th jeep grand cher. all with consule shift, & over 150,000 on each with no such problems.
I thought the car was safely parked as i opened the electric house gate and exited the car. i wanted to enter the gate first, so that i could secure the dogs. all of a sudden, the car starts rolling down the driveway. i try to jump into the car to try to stop the car, only to be pinned against the door and the closing electric gate, i fall. i get back up again to try to stop the car, and i fall again. the car ends up rolling down the driveway and almost fully tipping over the driveway wall. the driveway is an elevated driveway, the car jumped over the 4ft wall. as you can imagine, two wreckers were needed to shimmy the car off the driveway wall. accident free record for +20 years. the shifter is not to be trusted, in this case, it left a world of damage.
On 11/3/2015, i put my car in park, engine was still running, and i exited vehicle. however, car did not go into park, rolled forward, knocked me down and rolled over my left foot with back rear tire. the parking gear did not engage and i was not alerted that it was still in drive. this occurred in a parking lot. somehow i got up, was able to run after car and dive in car and hit gearshift into neutral to stop it. i endured a crushed foot and four months of therapy. there was not damage to the car nor did i report to police.
Driving at 38 mph on local street with four people in car on a sunny day when the back window just exploded. the back had not been opened in a week. the car is less than three months old with 1570 miles on it.
Gear selector unpredictable. sometimes hard to place in park and know it's in park. i have exited car thinking it was placed in park and ignition off only to exit car with passengers still aboard and car continue to travel under power forward. you do not want to park this car near any embankments or slopes.
At 2:30 pm on october 30th 2015 i parked in a commercial lot. i left the vehicle to go into a store, when i came out of the store i realized the car was "running". i opened the door and reached around the steering wheel to turn the car off by pressing the start/stop button. i think proceeded to leave the vehicle to go to another store. when i came out of the 2nd store i saw my car had engaged into drive and moved over 50 feet across the parting lot and hit another vehicle. when i got to my car i found it running and in "drive". this all happened without anyone in the car. the car basically "ran away" without anyone in the vehicle.
The 2015 jeep grand cherokee limited comes with push button starting. with the car left running and the fob key taken away from the vehicle, the car continues to run for hours. if it is not locked, anyone can simply get in and drive it away to unlimited distances. if someone parks the car in a garage and forgets to turn it off, it will run for hours, fill the garage/house with carbon monoxide and has already been identified as the cause of 13 deaths in the us. the push button starting was a bad idea. the simple key, used for decades, allowed the car to be started, and when the key was shut off and removed, the car was shut down. simple! in my opinion the push button starting was a bad idea and needs to be revised. if the fob key leaves the car, and the car is still running, the car alarm should go off, warning the driver that the car needs to be shut down first.
I left my car idling , on a flat surface in a parking lot to run into a bank atm. the gear shifter did not lock into park even though i pushed it all the way forward to the park position. the vehicle rolled into a parked car. the total damage sustained by the other car was $2100, and $1000 on my jeep gc. this shifter is not very intuitive, it is a newer electronic shifter and is not gated as most are. it does not give the driver good feel or feedback that the car is in the appropriate gear. this has been a problem from day one. if i had been pointed to the street this could have caused a major accident. this is a very dangerous situation! i brought it to the dealer to look at and they said there was no issue. clearly there is an issue. i now see the nhsta is looking into more than 300 incidents of this rollaway issue. there are probably many many more since most people have not reported it. i have a big monetary issue this has cost, my insurance has gone up 70% as they think i was negligent and it needs to be addressed by jeep/chrysler/fiat. please feel free to call me to inquire further into the issue i am having. i have notified jeep customer service and am taking the car in again on 2/22 for them to inspect. thanks, [xxx] 'information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).' *bf
Driving down the highway no obstacles or anything around us and the sunroof exploded. it sounded like a gunshot. pieces of glass started falling down on my wife and i. we drove it straight to the dealer. lucky the vehicle had a sunscreen because large pieces started falling on the way. the service manager is checking to see if it is under warranty!
I pulled into a parking lot, put the vehicle into park and left the engine running. i got out of the vehicle, when it started to roll backwards. i attempted to climb into the vehicle to stop it, when i fell to the ground and the left front tire of the vehicle ran over my pelvic area. i am positive that the car was in park at the time it started to roll away.
I parked my car in my driveway, left the car running. did not engage the parking brake. i walked out of the car, into my house to pick up something and then returned to the driveway. my car was no longer in the driveway, but was now across the street and in my neighbors yard. it apparently rolled backwards while in park. i am very concerned that this may happen again and cause injury to someone. please let me know how you want me to proceed. i obviously need a car for work and to carpool, but am not sure if i should continue to drive it.
On august 15th 2015, i brought my vehicle in for a recall that i received in the mail, on the letter it states it is for orc module, so i went into the dealership ray brandt dodge, jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car i called them twice to make an appointment to have my car serviced, they informed me that i did not need to make an appointment just to bring the vehicle in for the recall. i brought that car in the saturday of august 15th to be informed that i needed to make an appointment and they were backed up, i informed them that i had called twice to make sure i got my car taken care of and got this recall item taken care of, they could not service me and told me i had to make an appointment so i left with my car not being serviced and driving my vehicle with a known recall that i brought my car in for, on august 27th i had a car accident, ,my car is still not been serviced for this known recall code r05, and now i have had an accident in my car which has me shook since i know that there is a issue with my car. i am writing this complaint because i think it is horrible the way that dealership treated me and i could be in a different situation and not be able to write this complaint. i do not know if this will do or change anything but i thought it should be heard.
Sunroof shattered while driving down highway on 2015 jeep grand cherokee. sound of large crack then it shattered. took it to certified jeep service provider (ancira jeep, san antonio, tx) and paul, the service manager, said he had never seen anything like this and something must have hit it. there's no way it would have just exploded. nothing hit it - it shattered due to excessive heat. i have called jeep, who says they must stand behind the recommendation of the dealer and it is not a safety issue or faulty product issue. it is my responsibility to fix.
No one at nhtsa cares, i have tied instant message and phone... the recall 15v-461 has an incorrect web address, and even if you do get to the software download, it is not someting that the average consumer can load. the uconnect website requires you to turn off your security software on your computer to down load, and then the steps for uplading to the vheical are insane.
This is a brand new car. have been only two weeks with me. back door does not open most of the time. i bring the car to the dealer and they told me is something with the program, and they fixed it, but before getting the car outside from the dealer it does the same failure 3 more times. is the second car in less than a month, since the first one i buyed present failures too. the first one was the same model and star to presents problems turning on. dealer change it saying there are some damages and after two weeks of having this new one, the problem with the back door began. it may open one day and the other not or during the day. does not open traying the beeper, the bottom inside the car or manually.
Jeep was in the driveway and had remained there overnight. my husband autostarted the car using the keyfob from inside the house. my sister was behind the car as she was going to get her bag out of the trunk. the car began to move in reverse (on our flat driveway) and pinned her between the jeep and the car behind her. the jeep did not stop moving until someone jumped in the car and hit the brakes. the driver of the vehicle behind the jeep was in his car. he was able to back up but the jeep was moving fast enough to cause damage to his car. the car appeared to be in reverse, not just in neutral. my sister's patella was fractured. a recall has been issued for the vehicle stating that people are not aware that the car is not in park when the vehicle is exited. however, the jeep was clearly in park because we were able to autostart the vehicle using the keyfob.
Shifted the automatic transmission into park, started to get out of the vehicle and it rolled forward. design flaw with the electronic shifter. not easy to tell if it actually in park.
As the owner of a 2015 jeep grand cherokee i find that the electronic shifter is a problem area. it is difficult to tell where the selector is without looking at the indicator. you think it is in drive and its in neutral,and you would be unable to make a move quickly in an accident situation (like the woman in the mercedes ml hit by a train in ny). worse you think it is in park and you want to get out with the engine still running, say to get the mail out of my mail box, only to find out it is reverse and starts to move as you go to get out. this has happened to me on several occasions. the 2016 is supposed to fix this, perhaps going back to the mechanical system which is definitive. that fix ought to be retrofitted to the 2014 and 2015 models. other than this issue the 2015 diesel gc is one fantastic vehicle.
2015 jeep grand cherokee shifter is unsafe. many times over the last year i have mistakenly put the car in reverse instead of park. this is very easy to do. the automatic shifter has no detents, but is an electric switch. when the vehicle goes into reverse, the engine remains running, and it is possible to exit the vehicle thinking it is in park. when this happens the car will roll backward at a very high rate of speed. something needs to be done to correct this very unsafe condition. it is very easy to think you have it in park when it is actually in reverse.
This has happened at least three time in five months. i thought the electronic gear selector was in park but was in some other gear. it is difficult to see what gear the selector is in. fortunalely nothing seriously has happened so far. the car has drifted or rolled but i have been albe to stop it before it hit something or someone.
Gps system tends to provide directions turning onto private drives and barely passible non public roads. will preform route calculation, before completing start another, as many as ten in a row. system provides false locations for addresses entered. addresses entered are plotted and directions are provided, upon nearing location system can no longer find location. in order to determine there is a problem with information provided has issues vehicle must be put into motion. the gps/navigation is part of the uconnect system which has a wide variety of operational issues involving its other components. safety hazard is getting drive lost, arriving in unsafe areas as well as sending you onto unsafe roads/not open to the public. memory seat does not reposition seat and mirrors into the programed positions, even with memory seat modular replaced with redesigned modular issue remains. when attempting to excelerate on an uphill grade, such as entering a highway, transmission feels like it is slipping and speed drops. after numerous repair attempts chrysler factor service representative simply tells dealership not to make any further attempts that they expect to be compensated for.
I was backing out the garage and ran over something. i put the car in park got out to check to see what it was, the car started rolling and hit the back of garage.