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2020 Honda CR-V Owners Manual - Customer Service Information



Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal with any problems you may encounter with your vehicle. If, however, you are faced with a problem that they cannot resolve to your satisfaction, contact Honda Client Relations/Services.

American Honda Motor Co., Inc. Honda Automobile Customer Services Mail Stop 100-5E-8A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: 1 (800) 999-1009

Canadian Owners Honda Canada Inc. Customer Relations 180 Honda Boulevard Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9 Fax: 1-877-939-0909

E-mail: [email protected]

Bella International

P.O. Box 190816

San Juan, PR 00919-0816 Tel: 1 (787) 620-7546

uuCustomer Service Informationu

Requirements to access Pandora®

    Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
    Registered Pandora account (you can create a free account at www.pandora.com

<http://www.pandora.com/> or on your smartphone)

    Connection to the internet via Wi-Fi or cellular data network.

Limitations

    Access to Pandora requires an active internet connection
    Ability to access Pandora through this system is subject to change without notice
    Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying tracks, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality. Pandora internet radio is a music service not affiliated with HONDA. More information is available at

http:// www.pandora.com

<http://www.pandora.com/>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.

    Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
    Pandora is only available in the United States.

* Not available on all models

655

Index

Adjusting the Sound 245, 283

Agile Handling Assist 515

Air Conditioning System (Climate

Control System) 228

Changing the Mode 229

Defrosting the Windshield and

Windows 229

Dust and Pollen Filter 603

Recirculation/Fresh Air Mode 229

Sensor 232

Synchronization Mode 231

Using Automatic Climate Control 228

Air Pressure 591, 645

Airbags 48

Advanced Airbags 54

Airbag Care 61

Event Data Recorder 0

Front Airbags (SRS) 51

Indicator 59, 83

Passenger Airbag Off Indicator 60

Sensors 48

Side Airbags 55

Side Curtain Airbags 57

All-Wheel Drive (AWD) 521

AM/FM Radio 247, 290

Android AutoTM 327

Anti-lock Brake System (ABS) 534

Indicator 83

Apple CarPlayTM 324

Armrest 207

Audio Remote Controls 237

Audio System 234, 240, 261

Adjusting the Sound 245, 283

AM/FM Radio 247, 290

Android AutoTM 327

Apple CarPlayTM 324

Audio/Information Screen 241, 262

Changing the Home Screen Icon Layout 266

Changing the Screen Interface 280

Closing Apps 282

Customizing the Meter 267

Display Setup 246, 284

Error Messages 331

General Information 336

Home Screen 273

HondaLink® 316

How to use Siri ® Eyes Free 260, 323

iPod 249, 301

Limitations for Manual Operation 285

Menu Customize 281

MP3/WMA/AAC 254, 310

Pandora® 252, 308

Playing Bluetooth® Audio 257, 313

Playing SiriusXM® Radio 294

Reactivating 236

Recommended Devices 337

Remote Controls 237

Security Code 236

Selecting an Audio Source 285

Song By VoiceTM (SBV) 304

Status Area 279

Theft Protection 236

USB Flash Drives 254, 310, 337

USB Port(s) 235

Voice Control Operation 286

Wallpaper Setup 243, 271

Wi-Fi Connection 321

Audio/Information Screen 241, 262

Authorized Manuals 653

658

Auto Door Locking/Unlocking 148

Customize 127

Auto High-Beam 181

Auto Idle Stop 476

OFF Button 477

Auto Idle Stop Indicator (Amber) 90

Auto Idle Stop Indicator (Green) 89

Automatic Brake Hold 532

Indicator 80, 532

Automatic Intermittent Wipers 187

Automatic Lighting 177

Average Fuel Economy 115

Average Speed 115

AWD (All-Wheel Drive) 521

Battery 599

Charging System Indicator 81, 629

Jump Starting 623

Maintenance (Checking the Battery) 599

Maintenance (Replacing) 601

Belts (Seat) 39

Beverage Holders 215

Blind spot information System 516

Indicator 89

Bluetooth® Audio 257, 313

Bluetooth® HandsFreeLink® 390, 414

Booster Seats (For Children) 74

Brake System 528

Anti-lock Brake System (ABS) 534

Automatic Brake Hold 532

Brake Assist System 535

Fluid 579

Foot Brake 531

Indicator (Red) 78, 631, 632

Parking Brake 528

Brightness Control (Instrument Panel) 189

Bulb Replacement 581

Brake/Taillight, Rear Turn Signal Light

and Rear Side Marker Lights 583

Fog Lights 583

Front Turn Signal/ Front Side Marker

Lights 583

Headlights 581

High-Mount Brake Light 585

Parking/Daytime Running Lights 583

Rear License Plate Light 585

Side Turn Signal/Emergency Indicator

Lights 583

Taillight and Back-Up Lights 584

Bulb Specifications 644

C

Carbon Monoxide Gas 75

Cargo Hooks 222

Carrying Cargo 453, 455

Certification Label 646

Changing Bulbs 581

Charging System Indicator 81, 629

Child Safety 62

Childproof Door Locks 147

Child Seat 62

Booster Seats 74

Child Seat for Infants 64

Child Seat for Small Children 65

Installing a Child Seat with a Lap/

Shoulder Seat Belt 70

Larger Children 73

Rear-facing Child Seat 64

Selecting a Child Seat 66

Childproof Door Locks 147

Cleaning the Exterior 606

Cleaning the Interior 604

Climate Control System 228

Changing the Mode 228

Defrosting the Windshield and

Windows 229

Dust and Pollen Filter 603

Recirculation/Fresh Air Mode 229

Sensors 232

Synchronization Mode 231

Using Automatic Climate Control 228

Clock 132

CMBSTM (Collision Mitigation Braking SystemTM) 536

Coat Hook 221

Collision Mitigation Braking SystemTM (CMBSTM) 536

Compact Spare Tire 613, 645

Compass 448

Continuously Variable Transmission 473

Creeping 473

Fluid 578

Kickdown 473

Operating the Shift Lever 23, 475

Daytime Running Lights 185

Dead Battery 623

Defaulting All the Settings 386

Defrosting the Windshield and

Windows 229

Detachable Anchor 45

Devices that Emit Radio Waves 647

Dimming

Headlights 176

Rearview Mirror 196

Dipstick (Engine Oil) 572

Directional Signals (Turn Signals) 175

Display Setup 246, 284

Display/Information Button 113

Door Mirrors 197

Doors 135

Auto Door Locking 148

Auto Door Unlocking 148

Keys 135

Locking/Unlocking the Doors from the Inside 146

Locking/Unlocking the Doors from the Outside 138

Lockout Prevention System 145

DOT Tire Quality Grading 593

Driver Information Interface 113

Driver’s Seat Lumbar Support 198

Driving 451

Braking 528

Continuously Variable Transmission 473

Off-Highway Driving Guidelines 463

Shifting Gear 474

Starting the Engine 465, 467

Driving Position Memory System 193

Dust and Pollen Filter 603

Eco Assist® System 10

ECON Button 482

Elapsed Time 115

Electric Power Steering (EPS) System

Indicator 85, 633

Electronic Stability Control (ESC) 513

Emergency 640

Emissions Testing (Readiness Codes) 649

Engine

Coolant 576

Jump Starting 623

Number 646

Oil 571

Starting 465, 467

Switch Buzzer. 170, 173

Engine Coolant 576

Adding the Coolant 577

Overheating 627

Temperature Gauge 112

Engine Oil 571

Adding 573

Checking 572

Displaying Oil Life 564

Low Oil Pressure Indicator 81, 629

Recommended Engine Oil 571

ENGINE START/STOP Button 171

EPS (Electric Power Steering) System 633

Exhaust Gas Hazard (Carbon Monoxide) 75

Exterior Care (Cleaning) 606

Exterior Mirrors 197

660

F

Features 233

Filters

Dust and Pollen 603

Oil 574

Flat Tire 613

Floor Mats 605

Fluids

Brake 579

Continuously Variable Transmission 578

Engine Coolant 576

Windshield Washer 580

FM/AM Radio 247, 290

Fog Light Indicator 87

Folding Down the Rear Seats 202

Foot Brake 531

Front Airbags (SRS) 51

Front Seat Heaters 225

Front Seats 198

Adjusting 198

Front Sensor Camera 483

Fuel 25, 554

Fuel Economy and CO2 Emissions 557

Gauge 112

Instant Fuel Economy 119

Low Fuel Indicator 83

Range 115

Recommendation 554

Refueling 554

Fuel Economy and CO2 Emissions 557

Fuel Fill Door 25, 555

Fuses 635

Inspecting and Changing 639

Locations 635, 636

Gasoline (Fuel)

Fuel Economy and CO2 Emissions 557

Gauge 112

Information 554

Instant Fuel Economy 119

Low Fuel Indicator 83

Refueling 554

Gauges 112

Gear Shift Lever Positions

Continuously Variable Transmission 474

Glass (care) 604, 607

Glove Box 212

Handling the Unexpected 611

HandsFreeLink® (HFL) 390, 414

Automatic Import of Cellular Phonebook

and Call History 404, 427

Caller ID Information 401

Displaying Messages 442

HFL Buttons 390, 414

HFL Menus 392, 417

HFL Status Display 391, 416

In Case of Emergency 446

Limitations for Manual Operation 391, 416

Making a Call 408, 435

Options During a Call 413, 439

Phone Setup 396, 422

Phonebook Phonetic Modification 431

Receiving a Call 412, 438

Receiving a Text/E-mail Message 440

Ring Tone 401, 426

Selecting a Text/E-mail Message

Account 441

Speed Dial 405, 428

To Clear the System 403

To Set Up Text/E-mail Message

Options 425

Hazard Warning Button 4

HD RadioTM 290

Head Restraints 204

Headlights 176

Aiming 581

Auto High-Beam 181

Automatic Operation 177

Dimming 176

Operating 176

Heated Door Mirror Button 191

Heated Steering Wheel 224

Heated Windshield Button 192

Heaters (Front Seat) 225

Heaters (Seat) 226

Heating and Cooling System

Dust and Pollen Filter 603

HFL (HandsFreeLink®) 390, 414

High Beam Indicator 87

Hill Start Assist System 466, 471

HomeLink® Universal Transceiver 387

Honda App License Agreement 338

Honda Sensing® 26

HondaLink® 316

Identification Numbers 646

Engine and Transmission 646

Vehicle Identification 646

Ignition Switch 170

Illumination Control 189

Knob 189

Immobilizer System 160

Immobilizer System Indicator 88

Indicators 78

Adaptive Cruise Control (ACC) with Low Speed Follow 92, 93, 485

Anti-lock Brake System (ABS) 83

Auto Idle Stop (Amber) 90

Auto Idle Stop (Green) 89

Automatic Brake Hold 80, 532

Blind spot information 89, 517

Charging System 81, 629

Collision Mitigation Braking SystemTM (CMBSTM) 94, 95, 96

ECON Mode 89, 482

Electric Power Steering (EPS)

System 85, 633

Fog Light 87

High Beam 87

Immobilizer System 88

Lane Keeping Assist System (LKAS) 93, 94

Lights On 87

Low Fuel 83

Low Oil Pressure 81, 629

Low Tire Pressure/TPMS 85, 86, 526

Maintenance Minder 563

Malfunction Indicator Lamp 81, 630

Parking Brake and Brake System

(Amber) 79, 80

Parking Brake and Brake System (Red) 78, 631, 632

Road Departure Mitigation (RDM) 90, 91, 92

Seat Belt Reminder 41, 82

Security System Alarm 88

Shift Lever Position 82

Supplemental Restraint System 59, 83

System Message 86

Transmission 82

Turn Signal 87

Vehicle Stability AssistTM (VSA®) System 84, 513

VSA® OFF 84, 514

Information 643

Instant Fuel Economy 119

Instrument Panel 77

Brightness Control 189

Interior Lights 208

Interior Rearview Mirror 196

iPod 249, 301

Jack (Wheel Nut Wrench) 616

Jump Starting 623

Key Number Tag 136

Keyless Lockout Prevention 145

Keys 135

Lockout Prevention 145

Master Keys 135

Number Tag 136

Rear Door Won’t Open 147

Remote Transmitter 142

Types and Functions 135

Valet Key 136

Won’t Turn 29

Kickdown (Continuously Variable Transmission) 473

Lane Keeping Assist System (LKAS) 505

LaneWatchTM 519

LATCH (Child Seats) 67, 71

Lights 176, 581

Auto High-Beam 181

Automatic 177

Bulb Replacement 581

662

Daytime Running Lights 185

Fog Lights 180

High Beam Indicator 87

Interior 208

Light Switches 176

Lights On Indicator 87

Turn Signals 175

Load Limits 455

Locking/Unlocking 135

Auto Door Locking/Unlocking 148

Childproof Door Locks 147

From Inside 146

From Outside 138

Keys 135

Using a Key 144

Lockout Prevention System 145

Low Battery Charge 629

Low Fuel Indicator 83

Low Oil Pressure Indicator 81, 629

Low Smart Entry Remote Signal Strength 137

Lower Anchors 67, 71

Luggage (Maximum Load Limit) 455

Lumbar Support 199

Lumbar Support Adjustment Switch 199

Maintenance 559

Adding the Coolant 577

Battery 599

Brake Fluid 579

Cleaning 604

Coolant 576

Maintenance MinderTM 563

Oil 572

Precautions 560

Remote Transmitter 601

Replacing Light Bulbs 581

Safety 561

Service Items 566

Tires 590

Transmission Fluid 578

Under the Hood 569

Malfunction Indicator Lamp 81, 630

Map Lights 210

Maximum Load Limit 455

Meters, Gauges 112

Mirrors 196

Adjusting 196

Door 197

Exterior 197

Interior Rearview 196

Modifications (and Accessories) 609

Moonroof 166

MP3 254, 310

Multi-View Rear Camera 552

Numbers (Identification) 646

O

Odometer 114

Off-Highway Driving Guidelines 463

Oil (Engine) 571

Adding 573

Checking 572

Displaying Oil Life 564

Low Oil Pressure Indicator 81, 629

Recommended Engine Oil 571

Viscosity 571

Open Source Licenses 352

Opening/Closing

Hood 570

Moonroof 166

Power Windows 163

Tailgate 149

Outside Temperature Display 119

Overheating 627

Pandora® 252, 308

Panic Mode 162

Panoramic Roof 167

Parking 546

Parking Brake 528

Parking Brake and Brake System

Indicator (Amber) 79, 80

Parking Brake and Brake System

Indicator (Red) 78, 631, 632

Passenger Airbag Off Indicator 60

Passing Indicators 176

Playing Bluetooth® Audio 257, 313

Power Tailgate 151

Power Windows 163

Precautions While Driving 472

Driving Guidelines for Your Utility

Vehicle 472

Rain 472

Pregnant Women 46

Puncture (Tire) 613

Radio (FM/AM) 247, 290

Radio (SiriusXM®) 294

Radio Data System (RDS) 248, 293

Range 115

RDS (Radio Data System) 248, 293

Readiness Codes (Emissions Testing) 649

Real Time AWD with Intelligent Control SystemTM 521

Rear Seat Heaters 226

Rear Seats (Folding Down) 202

Rearview Mirror 196

Refueling 554

Fuel Gauge 112

Gasoline 554, 644

Low Fuel Indicator 83

Regulations 526, 593, 647

Remote Transmitter 142

Replacement

Battery 601

Bulbs 581

Fuses 635, 636

Rear Wiper Blade Rubber 588

Tires 596

Wiper Blade Rubber 586

Reporting Safety Defects 648

Resetting a Trip Meter 115

Road Departure Mitigation (RDM) 501

On and Off 503

Safe Driving 33

Safety Check 38

Safety Labels 76

Safety Message 1

Seat Belts 39

Adjusting the Shoulder Anchor 44

Automatic Seat Belt Tensioners 42

Checking 47

Detachable Anchor 45

Fastening 43

Installing a Child Seat with a Lap/Shoulder Seat Belt 70

Pregnant Women 46

Reminder 41

Warning Indicator 41, 82

Seat Heaters 225, 226

Seats 198

Adjusting 198

Driver’s Seat Lumbar Support 198

Front Seat Heaters 225

Front Seats 198

Rear Seats 202

Seat Heaters 225, 226

Security System 160

Security System Alarm Indicator 88

Select Lever 23, 474

Operation 23, 475

Releasing 626

Won’t Move 626

Selecting a Child Seat 66

Selector Knob (Audio) 240

Setting the Clock 132

Shift Lever 23, 474

Shift Lever Position Indicator 82, 475

Shifting (Transmission) 474

Shoulder Anchor 44

Side Airbags 55

Side Curtain Airbags 57

Siri® Eyes Free 260, 323

SiriusXM® Radio 294

Smart Entry System 138

Snow Tires 598

Song By VoiceTM (SBV) 304

Spare Tire 613, 645

Spark Plugs 644

Specifications 644

Specified Fuel 554, 644

664

Speedometer 112

SRS Airbags (Airbags) 51

Starting Assist Brake Function 481

Starting the Engine 465, 467

Does Not Start 620

Engine Switch Buzzer 170, 173

Jump Starting 623

Steering Wheel 195

Adjusting 195

Stopping 546

Summer Tires 598

Sunglasses Holder 223

Supplemental Restraint System (SRS) 51

Switches (Around the Steering

Wheel) 4, 5, 170

System Message Indicator 86

Tachometer 112

Tailgate 149

Unable to Open 641

Temperature

Outside Temperature Display 119

Temperature Sensor 119

Theft Protection 236

Time (Setting) 132

Tire Pressure Monitoring System (TPMS) 522

Indicator 85, 86

Tires 590

Air Pressure 591, 645

Checking and Maintaining 590

Inspection 590

Labeling 591

Puncture (Flat Tire) 613

Regulations 593

Rotation 597

Spare Tire 613, 645

Summer 598

Tire Chains 598

Wear Indicators 595

Winter 598

Tonneau Cover 227

Tools 612

Towing a Trailer 457

Equipment and Accessories 458

Load Limits 457

Towing Your Vehicle 462

Behind a Motorhome 462

Emergency 640

TPMS (Tire Pressure Monitoring

System) 522

Indicator 85, 86

Transmission 474

Continuously Variable 474

Fluid 578

Number 646

Shift Lever Position Indicator 82, 475

TRIP Knob 114

Trip Meter 114

Troubleshooting 611

Blown Fuse 635, 636

Brake Pedal Vibrates 30

Buzzer Sounds When Opening Door 30

Emergency Towing 640

Engine Won’t Start 620

Noise When Braking 31

Overheating 627

Puncture/Flat Tire 613

Rear Door Won’t Open 30, 147

Select Lever Won’t Move 626

Warning Indicators 78

Turbo Engine Vehicle 558

Turn Signals 175

Indicators (Instrument Panel) 87

Under-floor Storage Area 214

Unlocking the Doors 138

Unlocking the Front Doors from the Inside 15

USB Flash Drives 254, 310, 337

USB Port(s) 235

Valet Key 136

Vanity Mirrors 7

Vehicle Identification Number 646

Vehicle Stability AssistTM (VSA®) 513

Off Button 514

Off Indicator 84

System Indicator 84

Viscosity (Oil) 571, 645

Wallpaper 243, 271

Warning and Information Messages 97

Warning Indicator On/Blinking 629

Warning Labels 76

Warranties (Warranty Manual provided separately) 651

Watts 644

WAV 254

Wear Indicators (Tire) 595

Wheel Nut Wrench (Jack Handle) 616

Wi-Fi Connection 321

Window Washers 186

Adding/Refilling Fluid 580

Switch 186

Windows (Opening and Closing) 163

Windshield 186

Cleaning 604, 607

Defrosting/Defogging 229

Washer Fluid 580

Wiper Blades 586

Wipers and Washers 186

Winter Tires 598

Snow Tires 598

Tire Chains 598

Wipers and Washers 186

Automatic Intermittent Wipers 187

Checking and Replacing Wiper Blades 586

Front 186

Rear 188

Wireless Charger 218

WMA 254, 310

Worn Tires 590

31TLA631 OM-13476

00X31-TLA-6310

2020 Honda CR-V Owner’s Manual

© 2019 Honda Motor Co., Ltd. — All Rights Reserved

Printed in U.S.A.


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