Disclaimer: Not affiliated with or endorsed by Honda Motor Company. For informational purposes only. Full Disclaimer

2021 Honda Civic Owners Manual - Customer Service Information



Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal with any problems you may encounter with your vehicle. If, however, you are faced with a problem that they cannot resolve to your satisfaction, contact Honda Customer Services.

American Honda Motor Co., Inc. Honda Automobile Customer Services Mail Stop 100-5E-8A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: 1 (800) 999-1009

Canadian Owners Honda Canada Inc. Customer Relations 180 Honda Boulevard Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9 Fax: 1-877-939-0909

E-mail: [email protected]

Bella International

P.O. Box 190816

San Juan, PR 00919-0816 Tel: 1 (787) 620-7546

Continued

617

uuCustomer Service Informationu

Requirements to access Pandora®

    Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
    Connection to the internet via WiFi or cellular data network.

Limitations

    Access to Pandora requires an active internet connection
    Ability to access Pandora through this system is subject to change without notice
    Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying tracks, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality. Pandora internet radio is a music service not affiliated with HONDA. More information is available at http:// www.pandora.com www.pandora.com/>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.
    Mobile access requires a smartphone

with an active data plan. Standard data rates may apply.

    Pandora is only available in the United States.

* Not available on all models

Index

7-Speed Manual Shift Mode 436

Operation 437

ABS (Anti-lock Brake System) 499

Accessories and Modifications 568

Accessory Power Socket 186

Adaptive Cruise Control (ACC) with Low Speed Follow 91, 463

Adding the Coolant 532

Additives

Coolant 531

Engine Oil 524

Washer 535

Additives, Engine Oil 524

Adjusting

Armrest 179

Clock 126

Front Head Restraints 177

Front Seats 172

Mirrors 170

Rear Seats 175

Steering Wheel 169

Temperature 113

Adjusting the Clock 126

Adjusting the Sound 214, 249

Agile Handling Assist 441

Air Conditioning System (Climate Control System) 193

Changing the Mode 193, 194, 195

Defrosting the Windshield and

Windows 197

Dust and Pollen Filter 562

Recirculation/Fresh Air Mode 196

Sensor 200

Synchronization Mode 199

Using Automatic Climate Control 193

Air Pressure 549, 605, 607

Airbags 46

Advanced Airbags 52

After a Collision 49

Airbag Care 61

Event Data Recorder 0

Front Airbags (SRS) 49

Indicator 58, 84

Passenger Airbag Off Indicator 59

Sensors 46

Side Airbags 54

Side Curtain Airbags 56

AM/FM Radio 216, 256

Android Auto 293

Anti-lock Brake System (ABS) 499

Indicator 83

Apple CarPlay 290

Armrest 179

Audio Remote Controls 206

Audio System 202, 209, 227

Adjusting the Sound 214, 249

Audio/Information Screen 210, 228

Changing the Home Screen Icon

Layout 232

Changing the Screen Interface 246

Closing Apps 248

Customizing the Meter 233

Display Setup 215, 250

Error Messages 297

General Information 300

Home Screen 239

iPod 218, 268

Limitations for Manual Operation 251, 357, 384

Menu Customize 247

MP3/WMA/AAC 221, 277

Reactivating 205

Recommended Devices 301

Remote Controls 206

Security Code 205

Selecting an Audio Source 251

Status Area 245

Theft Protection 205

USB Flash Drives 301

USB Port(s) 203

Wallpaper Setup 212, 237

Audio/Information Screen 210, 228

Authorized Manuals 616

Auto Door Locking/Unlocking 141

Customize 121, 350

Auto High-Beam 162

Indicator 84

620

Automatic Brake Hold 497

Indicator 80, 497

Automatic Brake Hold System

Indicator 80, 497

Automatic Lighting 159

Average Fuel Economy 112

Average Speed 112

Battery 558

Charging System Indicator 82, 589

If the Battery Is Dead 583

Maintenance (Checking the Battery) 558

Maintenance (Replacing) 560

Belts (Seat) 38

Beverage Holders 184

Bluetooth® Audio 224, 280

Bluetooth® HandsFreeLink® 355, 382

Booster Seats (For Children) 74

Brake System 494

Anti-lock Brake System (ABS) 499

Automatic Brake Hold 497

Brake Assist System 500

Fluid 534

Foot Brake 496

Indicator (Amber) 79, 592

Indicator (Red) 78, 591, 592

Parking Brake 494

Brightness Control (Instrument Panel) 168

Built-in Key 128

Bulb Replacement 536

Brake Lights, Tail/Rear Side Marker Lights, Rear Turn Signal Lights and Back-Up Lights 543

Fog Lights 538

Front Side Marker Lights 541

Front Turn Signal Lights 540

Headlights 536

High-Mount Brake Light 544

Parking/Daytime Running Lights 542

Rear License Plate Light 544

Side Turn Signal/Emergency Indicator

Lights 542

Taillights 544

Bulb Specifications 604, 606

Carbon Monoxide Gas 75

Carrying Cargo 417, 419

Certification Label 608

Changing Bulbs 536

Charging System Indicator 82, 589

Child Safety 62

Childproof Door Locks 140

Emergency Trunk Opener 144

Child Seat 62

Booster Seats 74

Child Seat for Infants 64

Child Seat for Small Children 65

Installing a Child Seat with a Lap/Shoulder Seat Belt 69

Larger Children 73

Rear-facing Child Seat 64

Selecting a Child Seat 66

Using a Tether 71

Childproof Door Locks 140

Cleaning the Exterior 565

Cleaning the Interior 563

Climate Control System 193

Changing the Mode 193, 194, 195

Defrosting the Windshield and

Windows 197

Dust and Pollen Filter 562

Recirculation/Fresh Air Mode 196

Sensors 200

Synchronization Mode 199

Using Automatic Climate Control 193

CMBSTM (Collision Mitigation Braking SystemTM) 453

Coat Hooks 190

Collision Mitigation Braking SystemTM (CMBSTM) 453

Compact Spare Tire 573, 605, 607

Console Compartment 183

Continuously Variable Transmission

Creeping 431

Fluid 533

Kickdown 431

Operating the Shift Lever 24, 433, 435

Shift Lever Does Not Move 586

Shifting 432, 434

Controls 125

Coolant (Engine) 531

Adding the Coolant 532

Overheating 587

Creeping (Continuously Variable Transmission) 431

Cup Holders 184

Customer Service Information 617

Customized Features 115, 318, 325

Daytime Running Lights 161

Dead Battery 583

Defaulting All the Settings 351

Defrosting the Windshield and

Windows 197

Devices that Emit Radio Waves 609

Dimming

Headlights 158

Rearview Mirror 170

Dipstick (Engine Oil) 525

Directional Signals (Turn Signal) 157

Display Setup 215, 250

Display/Information Button 110, 228

Door Mirrors 171

Doors 128

Auto Door Locking 141

Auto Door Unlocking 141

Door Open Message 37, 95

Keys 128

Locking/Unlocking the Doors from

the Inside 138

Locking/Unlocking the Doors from

the Outside 131

DOT Tire Quality Grading 551

Driver Information Interface 109

Warning and Information Messages 95

Driving 415

Braking 494

Continuously Variable Transmission 431

Shifting Position 432, 434

Starting the Engine 422, 425

Dust and Pollen Filter 562

Eco Assist® System 11

ECON Button 438

Elapsed Time 112

Electric Power Steering (EPS) System

Indicator 85, 593

Electronic Stability Control (ESC) 439

Emergency 599

Emergency Engine Stop 582

Emergency Trunk Opener 144, 601

Emissions Testing (Readiness Codes) 611

Engine

Coolant 531

If the Battery Is Dead 583

Oil 524

Starting 422, 425

Switch Buzzer 152

Engine Coolant 531

Adding the Coolant 532

Overheating 587

Temperature Gauge 108

Engine Oil 524

Adding 527

Checking 525

Displaying Maintenance Minder

Information 516

Low Oil Pressure Indicator 81, 589

Recommended Engine Oil 524

ENGINE START/STOP Button 153

Exhaust Gas Hazard (Carbon Monoxide) 75

Exterior Care (Cleaning) 565

Exterior Mirrors 171

Features 201

Filters

Dust and Pollen 562

Oil 528

Flat Tire 573

Floor Mats 564

Fluids

Brake 534

Continuously Variable Transmission (CVT) 533

Engine Coolant 531

Windshield Washer 535

622

FM/AM Radio 216, 256

Fog Light Indicator 87

Folding Down the Rear Seats 175

Foot Brake 496

Front Airbags (SRS) 49

Front Head Restraints 177

Front Seat Heaters 191

Front Seats

Adjusting 172

Front Sensor Camera 491

Fuel 26, 505

Economy 508

Gauge 108

Instant Fuel Economy 113

Low Fuel Indicator 83

Range 112

Recommendation 505

Refueling 505, 602

Fuel Economy 508

Fuel Fill Door 26, 506

Fuses 595

Inspecting and Changing 598

Locations 595, 596

Gasoline (Fuel)

Economy 508

Gauge 108

Information 505

Instant Fuel Economy 113

Low Fuel Indicator 83

Refueling 505, 602

Gauges 108

Glass (care) 563, 566

Glove Box 182

Halogen Bulbs 536, 539

Handling the Unexpected 571

HandsFreeLink® (HFL) 355, 382

Automatic Import of Cellular Phonebook and Call History 371, 395

Automatic Transferring 368

Displaying Messages 409

HFL Buttons 355, 382

HFL Menus 358, 385

HFL Status Display 357, 384

In Case of Emergency 413

Limitations for Manual Operation 357, 384

Making a Call 376, 403

Options During a Call 381, 406

Phone Setup 362, 390

Phonebook Phonetic Modification 399

Receiving a Call 380, 406

Receiving a Text/E-mail Message 407

Ring Tone 369, 394

Selecting a Mail Account 408

Speed Dial 372, 396

To Set Up Text/E-mail Message Options 393

Hazard Warning Button 6

HD RadioTM 257

Headlights 158

Aiming 536

Auto High-Beam 162

Automatic Operation 159

Dimming 158, 161

Operating 158

Heaters (Front Seat) 191

Heaters (Rear Seat) 192

Heating System

Dust and Pollen Filter 562

HFL (HandsFreeLink®) 355, 382

High Beam Indicator 87

Hill Start Assist System 424, 429

HomeLink® Universal Transceiver 352

Honda App License Agreement 302

Honda Sensing® 27, 450

HondaLink® 282

Identification Numbers

Vehicle Identification 608

If the Battery Is Dead 583

Ignition Switch 152

Illumination Control

Knob 168

Immobilizer System 145

Indicator 88

Indicators 78

Adaptive Cruise Control (ACC) with Low Speed Follow 91, 463

Anti-lock Brake System (ABS) 83

Auto High-Beam 84

Automatic Brake Hold 80, 497

Automatic Brake Hold System 80, 497

Charging System 82, 589

Collision Mitigation Braking SystemTM (CMBSTM) 93, 94

ECON Mode 89, 438

Electric Power Steering (EPS)

System 85, 593

Fog Light 87

High Beam 87

Immobilizer System 88

Lane Keeping Assist System (LKAS) 92, 481

Lights On 87

Low Fuel 83

Low Oil Pressure 81, 589

Low Tire Pressure/TPMS 86, 442, 446, 594

M (7-speed manual shift mode)

Indicator/Shift 82

Malfunction Indicator Lamp 81, 590

Parking Brake and Brake System

(Amber) 79, 80, 592

Parking Brake and Brake System

(Red) 78, 591, 592

Road Departure Mitigation (RDM) 89, 90

Seat Belt Reminder 40, 83

Security System Alarm 89

Shift Lever Position 82

Supplemental Restraint System 58, 84

System Message 87

Transmission System 82

Turn Signal and Hazard Warning 87

Vehicle Stability AssistTM (VSA®) OFF 85, 440

Vehicle Stability AssistTM (VSA®) System 84, 439

Information 603

Instant Fuel Economy 113

Instrument Panel 77

Brightness Control 168

Interior Lights 180

Interior Rearview Mirror 170

iPod 218, 268

Jack (Wheel Nut Wrench) 576

Key Number Tag 129

Keys 128

Number Tag 129

Rear Door Won’t Open 140

Remote Transmitter 135

Types and Functions 128

Won’t Turn 30

Kickdown (Continuously Variable Transmission) 431

L

Lane Keeping Assist System (LKAS) 479

LaneWatchTM 448

LATCH (Child Seats) 67

Lights 158, 536

Auto High-Beam 162

Automatic 159

Bulb Replacement 536

Daytime Running Lights 161

Fog Lights 161

High Beam Indicator 87

Interior 180

Light Switches 158

Lights On Indicator 87

Turn Signals 157

Load Limits 419

Locking/Unlocking 128

Auto Door Locking/Unlocking 141

Childproof Door Locks 140

From Inside 138

From Outside 131

Keys 128

Using a Key 136

Low Battery Charge 589

Low Fuel Indicator 83

Low Oil Pressure Indicator 81, 589

Low Smart Entry Remote Signal

Strength 130

Lower Anchors 67

624

Lubricant Specifications Chart 604, 606

Luggage (Maximum Load Limit) 419

Maintenance 511

Adding the Coolant 532

Battery 558

Brake Fluid 534

Cleaning 563

Climate Control System 562

Coolant 531

Maintenance MinderTM 515

Oil 525

Precautions 512

Remote Transmitter 560

Replacing Light Bulbs 536

Safety 513

Service Items 518

Tires 548

Transmission Fluid 533

Under the Hood 521

Malfunction Indicator Lamp 81, 590

Map Lights 181

Maximum Load Limit 419

Meters, Gauges 108

Mirrors 170

Adjusting 170

Door 171

Exterior 171

Interior Rearview 170

Modifications (and Accessories) 568

Moonroof 151

MP3 221, 277

Multi-View Rear Camera 503

Numbers (Identification) 608

Odometer 111

Oil (Engine) 524

Adding 527

Checking 525

Displaying Maintenance Minder

Information 516

Low Oil Pressure Indicator 81, 589

Recommended Engine Oil 524

Viscosity 524

Open Source Licenses 316

Opening

Trunk 601

Opening/Closing

Hood 523

Moonroof 151

Power Windows 148

Trunk 142

Opening/Closing the Moonroof 151

Outside Temperature Display 113

Overheating 587

P

Paddle Shifters (7-Speed Manual Shift Mode) 436

Pandora® 275

Panic Mode 147

Parking 501

Parking Brake 494

Parking Brake and Brake System Indicator (Amber) 79, 80, 592

Parking Brake and Brake System Indicator (Red) 78, 591, 592

Passenger Airbag Off Indicator 59

Passing Indicators 158

Playing Bluetooth® Audio 224, 280

Power Windows 148

Precautions While Driving

Rain 430

Pregnant Women 44

Puncture (Tire) 573

Radio (FM/AM) 216, 256

Radio (SiriusXM®) 260

Radio Data System (RDS) 217, 258

Range 112

RDS (Radio Data System) 217, 258

Readiness Codes (Emissions Testing) 611

Rear Defogger/Heated Door Mirror

Button 167

Rear Seat Heaters 192

Rear Seats (Folding Down) 175

Rearview Mirror 170

Refueling 505

Fuel Gauge 108

Gasoline 505, 602, 604, 606

Low Fuel Indicator 83

Regulations 446, 551, 609

Remote Transmitter 135

Replacement

Battery 560

Bulbs 536

Fuses 595, 596

Tires 554

Wiper Blade Rubber 545

Reporting Safety Defects 610

Resetting a Trip Meter 111

Road Departure Mitigation (RDM) 487

On and Off 488

Safe Driving 33

Safety Check 37

Safety Labels 76

Safety Message 2

Seat Belts 38

Adjusting the Shoulder Anchor 43

Automatic Seat Belt Tensioners 41

Checking 45

Fastening 42

Installing a Child Seat with a Lap/Shoulder Seat Belt 69

Pregnant Women 44

Reminder 40

Warning Indicator 40, 83

Seat Heaters 191, 192

Seats 172

Adjusting 172

Front Seat Heaters 191

Front Seats 172

Rear Seat Heaters 192

Rear Seats 175

Security System 145

Security System Alarm Indicator 89

Selecting a Child Seat 66

Selector Knob (Audio) 209

Setting the Clock 126

Shift Lever 24, 432, 434

Releasing 586

Won’t Move 586

Shift Lever Position Indicator 82, 433, 435

Shifting (Transmission) 432, 434

Shoulder Anchor 43

Side Airbags 54

Side Curtain Airbags 56

Siri Eyes Free 289

SiriusXM® Radio 260

Smart Entry with Push Button Start

System 131

Snow Tires 556

Song By VoiceTM (SBV) 271

Spare Tire 573, 605, 607

Spark Plugs 604, 606

Specifications 604

Specified Fuel 505, 604, 606

Speedometer 108

SRS Airbags (Airbags) 49

Starting the Engine 422, 425

Does Not Start 580

Engine Switch Buzzer 152

If the Battery Is Dead 583

Steering Wheel

Adjusting 169

Stopping 501

Summer Tires 557

Supplemental Restraint System (SRS) 49

Switches (Around the Steering Wheel) 6, 7, 152

System Message Indicator 87

Tachometer 108

Temperature

Gauge 108

Outside Temperature Display 113

Temperature Sensor 113

Time (Setting) 126

Tire Pressure Monitoring System

(TPMS) 442

Indicator 86, 594

626

Tires 548

Air Pressure 549, 605, 607

Checking and Maintaining 548

Inspection 548

Labeling 549

Puncture (Flat Tire) 573

Regulations 551

Rotation 555

Spare Tire 573, 605, 607

Summer 557

Tire Chains 556

Wear Indicators 553

Winter 556

Tools 572

Towing Behind a Motorhome 421

Towing Your Vehicle

Emergency 599

TPMS (Tire Pressure Monitoring

System) 442

Indicator 86, 594

Transmission 432, 434

Continuously Variable

Transmission 432, 434

Fluid 533

Shift Lever Position Indicator 82, 433, 435

TRIP Knob 111

Trip Meter 111

Troubleshooting 571

Blown Fuse 595, 596

Brake Pedal Vibrates 30

Buzzer Sounds When Opening Door 31

Emergency Towing 599

Engine Won’t Start 580

Noise When Braking 32

Overheating 587

Puncture/Flat Tire 573

Rear Door Won’t Open 31, 140

Shift Lever Won’t Move 586

Warning Indicators 78

Trunk 142

Lid 142

Light Bulb 604, 606

Release Lever 601

Unable to Open 601

Turbo Engine Vehicle 509

Turbo Meter 113

Turn Signals 157

Indicators (Instrument Panel) 87

Unlocking the Doors 131

Unlocking the Front Doors from

the Inside 138

USB Adapter Cable 202

USB Flash Drives 221, 277, 301

USB Port(s) 203

Using the Smart Entry with Push Button Start System 131

V

Vanity Mirrors 9

Vehicle Identification Number 608

Vehicle Stability AssistTM (VSA®) 439

Off Button 440

Off Indicator 85

System Indicator 84

Viscosity (Oil) 524, 605, 607

Voice Control Operation 252

Audio Commands...................................

254

Climate Control Commands....................

255

General Commands ................................

255

Music Search Commands........................

255

On Screen Commands ............................

255

Phone Commands ..................................

254

Useful Commands ..................................

254

Voice Portal Screen .................................

253

Voice Recognition ...................................

252

VSA® (Vehicle Stability Assist) .................

439

W

Wallpaper 212, 237

Warning and Information Messages 95

Warning Indicator On/Blinking 589

Warning Labels 76

Warranties (Warranty Manual provided separately) 613

Watts 604, 606

Wear Indicators (Tire) 553

Wheel Nut Wrench (Jack Handle) 576

Wi-Fi Connection 287

Window Washers 165

Adding/Refilling Fluid 535

Switch 165

Windows (Opening and Closing) 148

Windshield 165

Cleaning 563, 566

Defrosting/Defogging 197

Washer Fluid 535

Wiper Blades 545

Wipers and Washers 165

Winter Tires

Snow Tires 556

Tire Chains 556

Wipers and Washers 165

Checking and Replacing Wiper Blades 545

Wireless Charger 187

WMA 221, 277

Worn Tires 548


Download Manual