Suggestions for obtaining service for your vehicle
Prepare For The Appointment
If you’re having warranty work done, be sure to have the right papers with you. Take your warranty folder. All work to be performed may not be covered by the warranty. Discuss additional charges with the service manager. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the specific work you want done. If you’ve had an accident or work done that is not on your maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority. At many authorized dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is advisable to make these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally interested in your satisfaction. We want you to be happy with our products and services. Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized selling dealer. They know you and the vehicle best, and are most concerned that you get prompt and high quality service. The manufacturer’s authorized deal- ers have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner. This is why you should always talk to an authorized dealer’s service manager first. Most matters can be re- solved with this process.
• If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer- ship. They want to know if you need assistance.
• If an authorized dealership is unable to resolve the concern, you may contact the Manufacturer’s Cus- tomer Center.
Any communication to the Manufacturer’s Customer Center should include the following information:
• Owner’s name and address • Owner’s telephone number (home and office)
• Authorized dealership name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Motors LLC Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone: (800) 992-1997
334 IF YOU NEED CONSUMER ASSISTANCE
Chrysler Canada Inc. Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240 Sante Fe C.P. 05109 Mexico, D. F. In Mexico City: 5081-4568 Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manufacturer has installed special TDD (Telecommuni- cation Devices for the Deaf) equipment at its Customer Center. Any hearing or speech impaired customer, who has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for an vehicle to help protect you from the high cost of unexpected repairs after the manufacturer’s New Vehicle Limited Warranty expires. The manufacturer stands behind only the manufacturer’s Service Contracts. If you purchased a manufacturer’s Service Contract, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the service contract, call the manufacturer’s Service Contract National Customer Hot- line at 1-800-521-9922. The manufacturer will not stand behind any service contract that is not the manufacturer’s Service Contract. It is not responsible for any service contract other than the manufacturer’s Service Contract. If you purchased a service contract that is not a manufacturer’s Service Contract, and you require service after the manufactur- er’s New Vehicle Limited Warranty expires, please refer to the contract documents, and contact the person listed in those documents. We appreciate that you have made a major investment when you purchased the vehicle. An authorized dealer has also made a major investment in facilities, tools, and training to assure that you are absolutely delighted with the ownership experience. You’ll be pleased with their sincere efforts to resolve any warranty issues or related concerns.
WARNING! Engine exhaust, some of its constituents, and certain vehicle components contain, or emit, chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. In addition, certain fluids contained in vehicles and certain prod- ucts of component wear contain, or emit, chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and provisions of Chrysler Motors LLC warranties applicable to this vehicle.
MOPART PARTS
Mopart fluids, lubricants, parts, and accessories are available from an authorized dealer. They will help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could cause a crash or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the manufacturer. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your authorized dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153), or go to http://www.safercar.gov; or write to: Administra- tor, NHTSA, 400 Seventh Street, SW., Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer Service Department imme- diately. Canadian customers who wish to report a safety defect to the Canadian government should write to: Transport Canada, Motor Vehicle Defect Investigations and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B 3V9.
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