Phone
Bluetooth (Overview)
The Bluetooth-capable system can interact with many mobile devices, allowing: . Placement and receipt of calls in a
hands-free mode. . Sharing of the device’s address book or
contact list with the vehicle. To minimize driver distraction, before driving, and with the vehicle parked: . Become familiar with the features of the
mobile device. Organize the phone book and contact lists clearly and delete duplicate or rarely used entries. If possible, program speed dial or other shortcuts.
. Review the controls and operation of the infotainment system.
. Pair mobile device(s) to the vehicle. The system may not work with all mobile devices. See “Pairing” later in this section.
Vehicles with a Bluetooth system can use a Bluetooth-capable mobile device with a Hands-Free Profile to make and receive phone calls. The infotainment system and voice recognition are used to control the system. The system can be used while the ignition is on or in accessory mode. The range of the Bluetooth system can be up to 9.1 m (30 ft). Not all mobile devices support all functions and not all mobile devices work with the Bluetooth system. See my.cadillac.com for more information about compatible mobile devices.
Controls
Use the controls on the center stack and the steering wheel to operate the Bluetooth system.
Steering Wheel Controls
g : Press and hold to start voice recognition on the connected Bluetooth mobile device. 6 : Press to answer, end or switch between calls.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
Infotainment System 179 Infotainment System Controls
For information about how to navigate the menu system using the infotainment controls, see Using the System 0 147.
Audio System
When using the Bluetooth mobile device system, sound comes through the vehicle's front audio system speakers and overrides the audio system. The volume level while on a mobile device call can be adjusted by pressing the steering wheel controls or the volume control on the MFC. The adjusted volume level remains in memory for later calls. The volume cannot be lowered beyond a certain level.
Bluetooth (Pairing and Using a Phone) Pairing
A Bluetooth-enabled mobile device must be paired to the Bluetooth system and then connected to the vehicle before it can be used. See the mobile device manufacturer's user guide for Bluetooth functions before pairing the device.
Pairing Information
. If no mobile device has been connected,
the Phone main page on the infotainment display will show the Connect Phone option. Touch this option to connect.
. A Bluetooth smartphone with music capability can be paired to the vehicle as a smartphone and a music player at the same time.
. Up to 10 devices can be paired to the Bluetooth system.
. The pairing process is disabled when the vehicle is moving.
. Pairing only needs to be completed once, unless the pairing information on the cell phone changes or the cell phone is deleted from the system.
. If multiple paired cell phones are within range of the system, the system connects to the paired cell phone that is set to First to Connect. If there is no cell phone set to First to Connect, it will link to the cell phone which was used last. To link to a different paired cell phone, see “Linking to a Different Phone” later in this section.
Pairing a Phone
1. Make sure Bluetooth has been enabled
on the cell phone before the pairing process is started.
2. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray near the bottom of the display.
3. Touch Add Phone/Connect Phone. 4. Select the vehicle name shown on the
infotainment display from your cell phone’s Bluetooth Settings list.
5. Follow the instructions on the cell phone to confirm the six-digit code showing on the infotainment display and touch Pair. The code on the cell phone and infotainment display will need to be acknowledged for a successful pair.
6. Start the pairing process on the cell phone to be paired to the vehicle. See the cell phone manufacturer's user guide for information on this process. Once the cell phone is paired, it will show under Connected.
7. If the vehicle name does not appear on your cell phone, there are a few ways to start the pairing process over: . Turn the cell phone off and then
back on.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
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. Go back to the beginning of the
Phone menus on the infotainment display and restart the pairing process.
. Reset the cell phone, but this step should be done as a last effort.
8. If the cell phone prompts to accept connection or allow phone book download, touch Always Accept and Allow. The phone book may not be available if not accepted.
9. Repeat Steps 1−8 to pair additional cell phones.
First to Connect Paired Phones
If multiple paired cell phones are within range of the system, the system connects to the paired cell phone that is set as First to Connect. To enable a paired cell phone as the First to Connect phone: 1. Make sure the cell phone is turned on. 2. Touch Settings, then touch System. 3. Touch Phones to access all paired and all
connected cell phones and mobile devices.
4. Touch the phone name of the cell phone to open the cell phone’s settings menu.
5. Touch the First to Connect option, to enable the setting for that device.
Cell phones and mobile devices can be added, removed, connected, and disconnected. A sub-menu will display whenever a request is made to add or manage cell phones and mobile devices.
Secondary Phone
A cell phone can be enabled as a Secondary Phone by touching the information icon to the right of the paired cell phone name to open the phone settings menu. If a cell phone is enabled as a Secondary Phone, it can connect simultaneously alongside another Bluetooth mobile device. In doing so, the Secondary Phone will be labeled as Incoming Calls. This means the mobile device can only receive calls. The Address Book of a Secondary Phone will not be available and hands-free outgoing calls cannot be placed using this cell phone. If needed, touch the Secondary Phone while in the Phones list to swap it into the Outgoing and Incoming role. This role makes it possible to place outgoing calls from the Contacts and Recents list.
Listing All Paired and Connected Phones
1. Touch the Phone icon on the Home Page.
2. Touch Phones.
Disconnecting a Connected Phone
1. Touch the Phone icon on the Home Page. 2. Touch Phones. 3. Touch the information icon next to the
connected cell phone or mobile device to show the cell phone’s or mobile device’s information display.
4. Touch Disconnect.
Deleting a Paired Phone
1. Touch the Phone icon on the Home Page
or the phone icon on the shortcut tray near the bottom of the display.
2. Touch Phones. 3. Touch the device name next to the
connected cell phone to display the cell phone’s or mobile device’s information display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the new cell phone must be in the vehicle and paired to the Bluetooth system. 1. Touch the Phone icon on the Home Page
or the phone icon on the shortcut tray near the bottom of the display.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
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2. Touch Phones. 3. Touch the new cell phone to link to from
the not connected phone list. See “First to Connect Paired Phones” and “Secondary Phone” previously in this section.
Switching to Handset or Handsfree Mode
To switch between handset or handsfree mode: . While the active call is hands-free, touch
the Handset option to switch to the handset mode. The mute icon will not be available or functional while Handset mode is active.
. While the active call is on the handset, touch the Handset option to switch to the hands-free mode.
Making a Call Using Contacts and Recent Calls
Calls can be made through the Bluetooth system using personal cell phone contact information for all cell phones that support the Phone Book feature. Become familiar with the cell phone settings and operation. Verify the cell phone supports this feature.
The Contacts menu accesses the phone book stored in the cell phone. The Recents menu accesses the recents call list from your cell phone. To make a call using the Contacts menu: 1. Touch the Phone icon on the Home Page. 2. Touch Contacts. 3. The Contacts list can be searched by
using the first character. Touch A-Z on the infotainment display to scroll through the list of names. Touch the name to call.
4. Touch the desired contact number to call. To make a call using the Recents menu: 1. Touch Phone on the Home Page. 2. Touch Recents. 3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the numbers: 1. Touch the Phone icon on the Home Page. 2. Touch Keypad and enter a phone
number. 3. Touch # on the infotainment display to
start dialing the number.
Searching Contacts Using the Keypad
To search for contacts using the keypad: 1. Touch the Phone icon on the Home Page. 2. Touch Keypad and enter partial phone
numbers or contact names using the digits on the keypad to search. Results will show on the right side of the display. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the infotainment system mutes and a ring tone is heard in the vehicle.
Accepting a Call
Use the steering wheel scroll wheel to select #, otherwise press 6 on steering wheel controls.
Declining a Call
Use steering wheel scroll wheel to selectK.
Call Waiting
Call waiting must be supported on the Bluetooth cell phone and enabled by the wireless service carrier to work.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
182 Infotainment System Accepting a Call
Press 6 on steering wheel controls to answer.
Declining a Call
Use steering wheel scroll wheel to select K to decline.
Switching Between Calls (Call Waiting Calls Only)
To switch between calls, touch Phone on the Home Page to display Call View. While in Call View, touch the call information of the call on hold to change calls.
Three-Way Calling
Three-way calling must be supported on the Bluetooth cell phone and enabled by the wireless service carrier to work. To start a three-way call while in a current call: 1. In the Call View, touch Add Call to add
another call. 2. Initiate the second call by selecting from
Recents, Contacts, or Keypad. 3. When the second call is active, touch the
merge icon to conference the three-way call together.
Ending a Call
. Press 6 on the steering wheel controls. . Touch # on the infotainment display,
next to a call, to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send numbers during a call. This is used when calling a menu-driven phone system. Use the Keypad to enter the number.
Phone Settings
Touch 6 on the home page and then touch Settings. The following may display: . Contacts . Active Call View . OnStar Phone TTY Mode
Contacts Sort Contacts : This sorts the displayed order of contact names by First Name or Last Name.
Re-sync Phone Contacts : This allows the contact list to re-sync by importing the contacts from the currently connected phone.
Active Call View
This setting allows whether answering incoming call will display the active call view. Touch On or Off.
OnStar Phone TTY Mode
This setting enables or disables the OnStar Phone TTY Mode for OnStar Advisor Calls and OnStar Emergency Calls. Touch Disable or Enable.
Apple CarPlay and Android Auto
If equipped, Android Auto and/or Apple CarPlay capability may be available through a compatible smartphone. If available and connected, the Android Auto and Apple CarPlay icons will change from gray to white on the Home Page of the infotainment display. To use Android Auto and/or Apple CarPlay:
For Wired Phone Projection
1. Download the Android Auto app to your
smartphone from the Google Play store. There is no app required for Apple CarPlay.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
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2. Connect your Android phone or Apple
iPhone by using the factory-provided phone USB cable and plugging into a USB data port. For best performance, it is highly recommended to use the device’s factory-provided USB cable, which should be replaced after significant wear to maintain connection quality. Aftermarket or third-party cables may not work.
3. When the phone is first connected to activate Apple CarPlay or Android Auto, the message “Device Projection Privacy Consent” will appear. . Touch Continue to launch Apple
CarPlay or Android Auto. . Touch Disable to remove Apple
CarPlay and Android Auto capability from the vehicle Settings menu. Other functions may still work.
For Wireless Phone Projection
1. Download the Android Auto app to your
smartphone from the Google Play store. There is no app required for Apple CarPlay.
2. For first time connection, there are two ways to set up wireless projection: . Connect your Android phone or Apple
iPhone by using the factory-provided phone USB cable and plugging into a USB data port. For best performance, it is highly recommended to use the device’s factory-provided USB cable, which should be replaced after significant wear to maintain connection quality. Aftermarket or third-party cables may not work.
. Connecting the phone over Bluetooth. See Bluetooth (Overview) 0 178 or Bluetooth (Pairing and Using a Phone) 0 179.
3. Make sure wireless is turned on the phone for wireless projection to work.
4. When the phone is first connected to activate Apple CarPlay or Android Auto, agree to the terms and conditions on both the infotainment system and the phone. Touch Continue to launch Apple CarPlay or Android Auto.
5. Follow the instructions on the phone. The Android Auto and Apple CarPlay icons on the Home Page will illuminate depending on the smartphone. Android Auto and/or
Apple CarPlay may automatically launch. If not, touch the Android Auto or Apple CarPlay icon on the Home Page to launch. To disconnect the phones wireless projection: 1. Select Settings from the Home Page. 2. Select Phones 3. Touch the device name on the Apple
CarPlay or Android Auto sub-menu. 4. Turn off Apple CarPlay or Android Auto. Press { on the center stack to return to the Home Page. Features are subject to change. For further information on how to set up Android Auto and Apple CarPlay in the vehicle, see my.cadillac.com. Android Auto is provided by Google and is subject to Google’s terms and privacy policy. Apple CarPlay is provided by Apple and is subject to Apple’s terms and privacy policy. Data plan rates apply. For Android Auto support see https://support.google.com/ androidauto. For Apple CarPlay support see www.apple.com/ios/carplay/. Apple or Google may change or suspend availability at any time. Android Auto, Android, Google,
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 16417396) - 2023 - CRC - 5/9/22
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Google Play, and other marks are trademarks of Google Inc.; Apple CarPlay is a trademark of Apple Inc. Press { on the center stack to exit Android Auto or Apple CarPlay. To enter back into Android Auto or Apple CarPlay, press and hold { on the center stack. Apple CarPlay and Android Auto can be disabled from the infotainment system. To do this, touch Home, Settings, and then phone projection. Use the On/Off toggled to turn off Apple CarPlay or Android Auto.
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