Problems with 2010 Volkswagen Routan ELECTRICAL SYSTEM

Every once in a while the car does not start, everything works including the windows, lights but engine does not start. i have had battery, alternator, and starter replaced, and it is still doing it. hard for repair shop to diagnose because it doesn't do it when it's there. most of the time it finally starts after about 8 to ten times of periodically turning the key. the vehicle is stationary when this happens.

It turns on all the lights on the dashboard saying it needs auto assist service there is no problem with it the dealer cannot take care of it because they don't take care of volkswagen routan no more

The engine stalls as the vehicle is driven and it locks the steering wheel. this happens while car in motion,noticed a previous recall for this issues however it seems to be happening again and i don't think my vin was included in recall.

Vehicle has failed to start on multiple occasions. the vehicle has been to the dealership as well as other repair shops on several occasions. no one could diagnose the issue since it was occurring intermittently. we have had the battery and starter replaced in hopes of correcting the underlying issue. the car has also stalled once while slowing down. the various lights on the console flashed and the dvd player quit working after this episode. after online research we now believe it might be an issue with the tipm and will have this tested.

Tl* the contact owns a 2010 volkswagen routan. when the contact attempted to start the engine, the ignition switch produced an abnormal winding noise. the vehicle was not diagnosed or repaired. the dealer was not notified. the manufacturer stated that the vin was not included in nhtsa campaign number: 15v194000 (electrical system). the vehicle was not repaired. the failure mileage was 118,000. *bf*jb

Nhtsa campaign id number: 11v151000. my car shuts off while driving it. it goes into auxiliary you need to safely pull it to the side of the road and restart it. this has occurred multiple times. experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off. an engine shutting off suddenly while driving could increase the risk of a crash.

This complaint involves a well-maintained minivan with 65,000 miles and an engine that quits unexpectedly while in motion, disabling the power steering and brakes. as described in the defect notice (part 573 filing), published 3/1/2011 and amended 5/10/2011, citing recall code 28g/u8, this minivan falls within the applicable vin range and build dates however, volkswagen refuses to cover the repair under the recall. the problems with the vehicle began approximately six months ago when the engine quit numerous times, mostly when stationary, right after starting, but twice when in motion in freeway traffic. in all cases, the key was untouched and remained in the on position and the dash lights remained on. likewise, in all cases, after jiggling the key, the vehicle restarted and ran normally. about four months ago, a new problem surfaced whereby the engine would not start until we wiggled the key for between two and twenty minutes. most recently, at the end of a trip, the vehicle will not shut off. the engine continues to run, even with the key removed. this problem prompted us to deliver the car to our local vw dealer on 12/26/2018 and their diagnostic notes include 'found internal separation of win module.' their estimate is for replacement of the recalled item, the win module. it seems clear that the problem with this vehicle, and the part needed, both mirror exactly that which is detailed in the part 573 notice and as such, should be included in the covered repairs. moreover, it is evident that the manufacturer did not accurately assess the extent of the defective vehicle range. i encourage the nhtsa to intervene and force this manufacturer to properly ensure the safety of those driving in, or around, these vehicles.

Tl* the contact owns a 2010 volkswagen routan. while driving 25 mph, the vehicle stalled without warning. the contact was able to restart the vehicle and drove home. the dealer was not notified and the vehicle was not diagnosed or repaired. the manufacturer was notified and informed the contact that the failure was not associated with a recall. the contact referenced nhtsa campaign number: 11v151000 (electrical system) as a possible cause of the failure. the failure mileage was 76,000.

Tl* the contacts owns a 2010 volkswagen routan. when the contact opened the driver's door, snow fell onto the power window switch. after the contact cleaned the snow off the switch, she later smelled a burning oder coming from the door. the contact attempted to use the window later in the day, but the window failed to go down. the contact checked the fuses and other components on the vehicle, but could not find the cause of the failure. the contact felt that water from the melted snow caused the failure. the vehicle was not taken to a dealer and the manufacturer was not contacted. the failure mileage was 148,845.

Esp abs light illuminates while car is in motion and the car will not shift out of gear when stopped as if the break is not detected. have to shut car off in the middle of traffic or drop of lines and turn back on several times to clear error and get shifter to shift to drive gear. used snap on reader to check codes and does not recognize car as vw, instead it pulls up chrysler town and country. tried to replace a break light module, the part was actually for a dodge neon. (i am only owner, bought van brand new). symptom came back after two days. code reader cannot find anything causing code trigger. also key doesn't always work in ignition switch, must sometimes try to turn on 3 times. this has occurred since purchase. amazed at all these safety issues and yet vw does nothing. $34,000 car and i am going to have to replace it already. only 66,000 miles on the car. transmission rebuilt by vw at 12,000 miles, rotors changed at 9,000 miles, motor parts rebuilt at 35,000 miles. car burns 6 quarts of oil every 4,000 miles. van doors will shut on kids even though they are supposed to stop when something is in the way. worst car i have ever bought, and vw doesn't care to resolve all these issues customers have.

Tl* the contact owns a 2010 volkswagen routan. while driving at unknown speeds, the vehicle intermittently stalled. once the vehicle was restarted, it operated normally. there were no warning indicators illuminated. the vehicle was taken to the local dealer (flow volkswagen, 5011 new centre dr, wilmington, nc 28403, (910) 392-3889) where it was diagnosed that the win module /ignition switch needed to be replaced; however, the parts were on backorder. the vehicle was not repaired. the contact stated that the vehicle should be covered under nhtsa campaign number: 11v151000 (electrical system). the manufacturer was contacted and provided case number: 181194533, but no further assistance was provided. the failure mileage was 80,000. the vin was not available.

While vehicle is in motion, engine and all electrical will shut off. this has happened several times since 08/20/2010.

Our van has stopped without warning while driving it (in motion on a side street and has felt like it might stop on the highway) and it now won't start after fixing both the battery and starter. there are no warning lights on and for some reason the vin is not included in the recalls that have been active for other 2010 routans with the same problems.

Takata recall de repente se dejo de funcionar la llave y el control de mando y se laqueo ya no se puede poner en marcha no reconose la llave esta lakeado conpletamente

Van warning lights come on without notice; when driven instrument panel lights flicker and dim, audio system cuts off and on while driving. was taken to dealer and had tipm was replaced and issue still persists.

Ignition switch recall. while i am driving my car i have experienced a sudden jerking in the car feeling as if my vehicle is trying to stall out. my car will suddenly shut off completely while i am driving or it just won't start at all. i have to use jumper cables to get it started again and it takes several minutes before it actually starts up. i also experienced not being able to remove the key from the ignition when the car has stopped suddenly or when i try to start it up and it won't. also when i push the button to close and open the back passenger doors, one of them will half close then open back up half way then stop and close have way again all on its own.

While operating the vehicle the car stalled an simply stopped in the middle of driving. completely ridiculous, very dangerous! your website states that vehicles same year, make and model and manfu date thevsame have recalls for exact same issue. this is urgent. this could cause the death of me or my family. it must be fixed by vw, especially when recalls are there for some.

Car goes off when is running.

Key fob is stuck in the ignition and unable to remove it will not turn off stuck at accessories unable to turn off to remove key. saw recall nhtsa #14v396000 on ignition switches 2010 routan. parked in driveway and unable to remove key or turn off acc position.

Tl* the contact owns a 2010 volkswagen routan. when the ignition key was turned to the on position, a ticking sound emitted from the vehicle and it failed to start. the contact stated that the check engine warning indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the ignition switch failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign numbers: 11v151000 (electrical system) and 15v194000 (electrical system). the failure mileage was 90,000.

Electrical system: vehicle not part of existing recall. have owned car since new. in 2014, vehicle lost all electrical power while driving, steering, braking etc. was able to pull to side of road, restart vehicle, and get to dealership. do not know exact mileage now at the time, probably around 40000. vw replaced the ignition and reprogrammed existing fobs. feb 2017, vehicle has same issue re-appearing. vw says not ignition and is tipm going bad, even though same issue. our vin does not show for either of the 2 current recalls, but have same issue and vw will not fix since no longer under warranty. vehicle losing all power and control while in motion is major safety hazard and vw does not seem to know where true issue lies and cannot explain why this 2010 routan is not recalled why others are, that have same issue. also, routan uses same parts as chrysler tipm recall, but why vw not recalling tipm. both ignition recall and tipm issue can be catastrophic while driving, but this routan does not have any recall noted.

The key slips out of the on position and the electronic system does not engage. i thought my vehicle was part of the recall issued by vw in 2015 (part 573 safety recall), but when i took it to the dealer to be diagnosed and repaired, i was informed that this recall is vin specific and my vin was not a part of the recall and therefore the repair would not be covered by vw. i called vw and they told me the same thing, even though it is the exact same problem that is listed in the recall and the part that needs to be replaced is the win module. i need help! *tr

I am writing to address a safety issue i have with my vehicle, a 2010 volkswagen routan. my husband and i purchased this car last year and shortly after its purchase started to experience electrical issues with the vehicle. these issues included warning lights on the dash illuminating, power failures of the dash board gauges (specifically the speed gauge) and radio, and most alarmingly the car would completely stall and lose power. this issue of losing power to the entire car has happened both while the car is in motion and while it has been stopped at traffic lights, as well as at high and low speeds. we took the car to a local vw dealership hoping they might be able to diagnose the issue and fix it. after nearly 3 weeks of having different parts replaced, being told the issue was solved it was not. when driving the vehicle with only the key in the ignition it performs better, although still dies occasionally, but with anything on the keyring it will die almost instantly. it wasn't until after removing our car from this dealership that we learned about a recall on the vw routans that seemed very similar to the issues we were experiencing. upon research we discovered that our vehicle was produced within the same month of the recalled vehicles but apparently not before the ending date of that recall. so other vw dealerships would be happy to replace the malfunctioning part but at an out of pocket cost for us, which we simply cannot afford, especially after the bill we are still working to pay for other unnecessary work. as a consumer it is very frustrating to have a vehicle that is clearly demonstrating the same issues as previously recalled vehicles but does not fall under that recall. we have reduced to only driving this vehicle as necessary and no longer use it to transport our two young children as we fear greatly for their safety.

Car flashes abs esp skid control monitor, shuts car off while driving. goes back off, does it again.locks the car, won't start, then starts a bit later. cooling system , heater hose issues, brake issues, cruise control shuts off randomly. could kill someone. internet search esp volkswagenddefect.comvolkswagen_routan_problems.htm all exactly what i have experienced since purchasing this vehicle a year ago. afraid to drive it. updated 04/05/2017 *js

Tl* the contact owns a 2010 volkswagen routan. the contact stated that while driving at 70 mph, the windshield wiper activated independently, all the warning light illuminated, the chime sounded, the speedometer and odometer dropped to zero. the vehicle was taken to an independent mechanic it was diagnosed that the alternator failed and needed to replaced. the vehicle was repaired. however, the failure recurred. the vehicle was taken then to the dealer but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 104,000. updated 09/06/16*lj

Tl* the contact owns a 2010 volkswagen routan. while driving 40 mph, the vehicle stalled without warning. the dealer replaced the ignition switch. the manufacturer was made aware of the failure. the failure mileage was 60,000.

Tl* the contact owns a 2010 volkswagen routan. while driving approximately 20 mph, the vehicle stalled without warning. the contact coasted the vehicle to the side of the road. after approximately one minute, the vehicle started normally. the contact drove the vehicle to an independent mechanic who diagnosed that the ignition module needed to be replaced. the vehicle was not repaired. the failure recurred three times. the manufacturer was notified of the failure. the approximate failure mileage was 91,500.

Sometimes the electric throttle light comes on and prevents my car from starting. when i call for a tow truck to take it to the dealer to get it checked, it starts back up and the dealership can't find anything wrong. then on my way home, it does it again. sometimes i have to wait a few hours and sometimes a few days. it usually happens when the car is stationary. this has been going on for a few months now. the most recent was friday march 11, 2016.

Tl* the contact owns a 2010 volkswagen routan. while driving at various speeds, the steering wheel seized without warning and the electrical systems failed. the failure recurred numerous times. the vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the vin was not included in nhtsa campaign number: 15v194000 (electrical system). the failure mileage was approximately 50,000.

Tl* the contact owns a 2010 volkswagen routan. while driving various speeds, the vehicle stalled and various warning lights illuminated. in addition, various electrical functions were lost. the vehicle was able to restart after multiple attempts. the failure recurred intermittently. the vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch needed to be replaced. the vehicle was not repaired. the vin was not included in the nhtsa campaign number: 15v194000 (electrical system). the manufacturer was notified of the failure. the approximate failure mileage was 84,000.

While car is in motion, the engine will turn off, causing the power steering not to work. volkswagaon customer care shows that in june 2011 ignition switch was replaced. vehicle had 15,000 miles. they offered no help at this time.

Car occasionally stalls but could be restarted. then simply would not start with 'badkey' error. after disconnecting/reconnecting the battery, the car started then would not turn off. you can turn the key to the off position and remove it, the vehicle will still run. it appears to have all of the symptoms of nhtsa campaign number: 15v194000 which resulted in a recall however vw says that my vin is not part of the recall.

Tl* the contact owns a 2010 volkswagen routan. while driving 20 mph, the ignition key fell out of the ignition switch independently and the vehicle remained on. there were no warning signs illuminated prior to the failure. the vehicle was taken to a dealer. the technician was unable to diagnose the failure since it failed to turn off. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was unknown. the vin was not available.

Tl* the contact owns a 2010 volkswagen routan. while driving approximately 30 mph, the vehicle stalled without warning. after restarting, the vehicle resumed normal operation. the vin was excluded from nhtsa campaign number: 15v194000 (electrical system). the dealer stated that the ignition switch needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 80,000.

Several times over the last year when i go to start my van i turn the key and all the lights come on, on the dash yet the vehicle does not start. there is no noise associated with this incident. it can take several tries to get the van to start. last fall i had the integrated power control module replaced after total failure. this caused the van to loose all power. it was a silver paperweight. before then and since then, there have been intermittent electrical issues mostly centering around the ignition. i have a concern that one day it will not start and i will be stranded with my children.

Once again my fiance and i are experiencing the same problems with the windshield wipers not turning off when your turn off the switch. also, the turning signals are not working, the heated seats don't turn on and the cd player does not work. i called the dealership where i bought and told them it is happening again and my fiance even did a video of the problem as it was happening. the wear part of this is when we hit a bump on the road the windshield wipers stopped and the turning signal came on. that does not sit right with me. there has to be a short somewhere. we have taken it back the day after to the dealership where i bought it. i am not confident in this vehicle with our 3 kids. *tr

Tl* the contact owns a 2010 volkswagen routan. the contact stated that while driving at approximately 75 mph, the vehicle suddenly stalled as the etc (electronic throttle control) warning light illuminated. the vehicle was taken to the dealer, who was unable to duplicate the failure. the dealer informed that the vin was not included in the nhtsa campaign number: 11v151000 (electrical system). the manufacturer was not notified of the failure. the failure mileage was 108,000.

I began to experience engine shut down and returned the vehicle to xxxx on 10/17/14. xxxx was unable to find or remedy the problem. they told me to take the vehicle to the dealer as the problems that i experienced were the reason for a recall. i contacted xxxx volkswagen. xxx volkswagen technicians drove my car intermittently over a four day period, their technicians were unable to verify my concern. a corporate technician reviewed my case and car. the corporate technician's remedy was to install a tie to assist with the retention of the transmission connector. a service advisor called to inform me that the issue was resolved and i could pick up my vehicle. i have experienced engine shut down on at least five occasions while driving the vehicle. the vehicle is the primary transportation for my two young daughters. i believe this vehicle is a hazard and another engine shut off could result in an accident that injuries my family and/or others. the previous owner experienced engine shut down as well. the previous owner replaced the battery, alternator, antilock braking unit, air conditioning unit and dash lights late summer 2014 before selling/trading the vehicle. all of these replacements occurred after the win module was replaced. the car continues to experience engine shut off. *tr

Tl* the contact owns a 2010 volkswagen routan. while driving approximately 30 mph, the vehicle stalled without warning. the vehicle was able to be restarted. the failure recurred on several occasions. the vehicle was taken to the dealer who diagnosed that the ignition module was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the manufacturer stated that the vin was not included in nhtsa campaign number: 15v194000 (electrical system). the approximate failure mileage was 35,000.

Tl* the contact owns a 2010 volkswagen routan. the contact stated that while driving at various speeds, the engine stalled. the vehicle restarted after the first attempt. the failure recurred on numerous occasions. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and stated that the vin was not included in the nhtsa campaign number: 15v194000 (electrical system). the approximate failure mileage was 42,000. the vin was unavailable.

On august 14th, 2014, i placed my key in the ignition of my 2010 volkswagen routan. the car/engine made an odd sound when the key was turned and all the lights went out. additionally, the dash lights started flashing and my key became permanently stuck in the ignition. i heard a very rapid "clicking" noise under the hood so i opened it and discovered the fuse box under the hood was the source. upon opening it, i heard a very fast clicking sound and felt each fuse and found the large fuse, 2nd from the left front was clicking very fast and loudly. i needed the vehicle so i used jumper cables and this eventually enabled my car's key to release. all the warning lights were lit up and i left the engine run for approximately 8 min., then turned off the car - to verify it would start again. it did, and now only the engine warning light that lights upon an incident is still lit. i called my closest vw dealer, who has services my car in the past, and they claimed no knowledge of the issue and stated the recall #66665 electrical system - ignition switch - is not applicable to my vehicle. sure it isn't! exact same issue that is noted in the recall, but somehow my vehicle is not one of the ones affected. i am pursuing thing with the service manager, but so far only push back. *tr

Tl*the contact owns a 2010 volkswagen routon. the contact stated that while driving at an unknown speed, the engine would shut off without warning. the failure recurred numerous times. the contact mentioned that the vehicle was exhibiting the same failures as mentioned in recall nhtsa campaign number: 11v151000 (electrical system). however, the vin was not included in the recall. the vehicle was taken to an independent mechanic, where the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 77,000.

Tl*the contact owns a 2010 volkswagen routan. the contact stated that the vehicle stalled without warning at various speeds. the failure occurred on two occasions. the contact stated that nhtsa campaign number: 11v151000 (electrical system) exceeded a reasonable amount of time for the recall repair. the manufacturer and the dealer stated the part was not available. the vehicle was not repaired. the failure mileage was 72,000. the vin was not available.

Tl* the contact owns a 2010 volkswagen routan. the contact stated while driving approximately 35 mph, the vehicle stalled without warning. the vehicle was taken to a dealer who replaced the battery and alternator but the failure occurred. there was a recall under nhtsa campaign id number 11v151000 (electrical system ) but the vin was not included. the vehicle had not been repaired. the manufacturer was notified of the failure. the approximate failure mileage was 53,000.

This is more of a question than a complaint. recall # 11v-151000 sudden engine shut off was reported march 2011 as of april 2012 volkswagen quarterly performance report says: over 80% affected have been fixed and only 166 were unreachable. so why do i see the same complaint on your website as late as aug 2013 could this be the few that were not fixed? or is it possible the problem is affecting more cars than reported? i have a 2010 routan , i am seriously thinking about trading it in before the "sudden engine shut off" happens to my family. am i paranoid? or do i have a valid point. can someone tell me? volkswagen says i am paranoid. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2010 volkswagen routan. the contact stated that the vehicle failed to start and the 'bad key' message illuminated on the instrument panel. the vehicle was taken to the dealer where the technician replaced the key and reprogrammed the system. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 70,000.

Tl* the contact owns a 2010 volkswagen routan. the contact stated that when attempting to power off the vehicle, the key would remain stuck in the ignition. the vehicle was taken to a dealer where it was diagnosed that the ignition switch needed to be replaced. the manufacturer was not notified of the failure. the approximate failure mileage was 67,000.

This is the third experience we have had of our car shutting off all of the sudden. the first time it happened i could hardly pull the car off the road because when it shut off i was on the highway and was very difficult to steer of the road. the second and third time this happened i was in town and also had a hard time pulling over. after each incident i had to turn key to off position put car in park and restart it. then it seemed to be ok until the next time it happened. this is very scary and could cause an accident. i am scared to drive this car now. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

We where driving on the expressway(freeway) and the vehicle shut down on us from 65-0 in seconds, it tool about a minute and it came back up this happened about 3-4 times . about a month later it id the same this time when we first turned on the van. about march time frame the van would not start anymore after a long trip away from home the cables had been eroded and severely damaged to the point of no power going to the van. the dealer replaced the electric cables but about 1 1/2 months later the same erosion started to happen. we continued to inform vw about the issues and they always said the same bring it in when it happens. we finally had to get rid of the van we can not afford a fatality to try and prove a point. *tr

Was driving on a freeway with a baby when the car will not move forward while running at 60mph. very dangerous especially with a baby. the car was also backing up if we do not step on the handbrake. the previous day brought the car to the dealer because i told them that the car will not move even if i step on the gas and the engine light is on. also told them to check thoroughly because i am going on a roadtrip. they called and said the car does not have a problem. i found out that volkswagen has an issue with transmission. service center should have look into this being that it is common problem with volkswagen before releasing the car. also when i called their roadside assistance they said that the nearest dealer will not take our car because we need an appointment. ( for an emergency) what do we do, i even told them we have a baby with us and we are in a busy freeway. we had to call again and tell them the situation. then the dealer helped us. called volkswagen customer service on 9/06 told a guy named[xxx]. about their warranty and said talk it out with the dealer, dealers are a private owned company. who do we then bring the car for repair for cars under warranty? when i called their customer service seems like transmission issue is not something important but not for somebody like me who drives with a baby it is very important. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*tr