We have classified the 54 complaints from 2010 Volkswagen Routan about ELECTRICAL SYSTEM into the following categories.
Purchased the vehicle from the dealership in april 2011. we took a family vacation in june and noticed that the vehicle shut itself off a few times while in motion; causing the vehicle to lose power and all steering. on the same trip, when using the key fob, the entire electrical system would freeze and shut itself off. it eventually turns back on after 5 or so minutes. the wynn module was replaced. before departing for the vacation, we had brake issues with them making a grinding noise and , sometimes no stopping power. dealer replaced rotors. the passenger slider doors have issues. when closing, the door's safety mechanism would not back track the doors when it hit something coming or going into/out of the vehicle. the door shut on my son! the vehicle has been to the dealership more times than a new vehicle should.... did i mention that we still have brake issues and electrical issues. it seems that all the dealership can say is that we cannot duplicate the situation. each time that the vehicle goes to the dealer, they have it for a week or more! i have owned chrysler/dodge products before this and this is why i went to a vw. needless to say, i didn't do my homework before purchasing. it seems that this vw is a "chrysler". as of today, 15 january, i am looking into the "lemon law" and possibly seeking legal action. something needs to be done. why do we have to wait until this vw vehicle causes serious damage to property, person and maybe even death before the nhtsa looks into the vw situations?
While driving my 2010 volkswagen routan at approx 20 mph in a school zone the engine stalled on me. the steering wheel locked up and i had to frantically put the van into park while attempting to restart. this vehicle has done this same thing approx 10 times over the past year. i have notified dealership who said they could not duplicate the issue and that the vehicle had no codes stored the 1st time the vehicle was sent in for repair. 2nd time it was sent in they kept it over the weekend so someone could drive it an were able to duplicate. they put a new ignition switch in. van is at dealership again for same issue. they again are saying they cannot duplicate issue and no codes are stored. i was told they will be replacing ignition switch again and "hopefully" this will solve the issue. *tr
While driving on highway at 60 mph. car (2010 volkswagen routon) suddenly stopped. tried to start it, i worked and then suddenly stopped again. the car stopped suddenly turned off while driving at 60, i could have been killed. had to wait 1 1/2 hours to be towed. turns out problem is in ignition, the part that the key goes into. the part is on back order, have already had to wait over a week. and they are still unsure as to when the part will be in. the problem is a recall item and volkswagen didn't inform me and when i called they still didn't know about the recall. i found out is was recall by goggling it. they don't have in their system that its a recalled item. had i been told about recall our lives would not have been in danger. i would love to get out of the lease and really don't want to drive a car from a company that doesn't inform customers of recalls. called volkswagen, they are looking into it. *tr
Death & injury risk! volkswagen 2010 routan suddenly shuts off while driving on the highway at 65mph. this has happen more than a few times. today is the last straw as i was driving on the highway with my kids. i barely survive the incident. i have been taking the vehicle to vw service multiple times. i keep getting the runaround and they say the vehicle is fine as they cannot reproduce the issue. i guess my kids' lives are not important to vw. the van is bran new and only has 8k miles. vw said that they could not do anything and the only advice was that if it shuts off again donot turn on the vehicle stay where you are just call road side assistance. that is the most ridiculous advice i have ever heard! i would need to stay in the middle of the highway or in between a traffic intersection with my kids. i have struggled so much to escalate this and now finally vw has replace the ignition switch base on the 03/10/11 recall. this van also has other problems with the automatic doors. these doors smash my kids and have had some injuries because of this. you trigger the doors to open and you think they will remain open but they don't lock. the doors rapidly close them self, trapping anything in their way. the same behavior happens as you walk away and think the door will shut and lock. you come back from walmart and see that the doors are wide open. the last thing i need is some sicko hiding in the vehicle and i think my vehicle is safe for me and my kids. also when you put the van in reverse the vehicle stutters and jerks with little tork. i have taken the vehicle for these issues as well and they are not able to replicate so they cannot do anything. in the process of all of this i have also found the most depressing news, my vw is actually a chrysler. i could not believe it when i heard this but i confirmed it. no one ever told me that i was actually buying a chrysler van. i thought i was buying a german vehicle. these horrible events have been traumatizing. *tr
Death & injury risk! volkswagen 2010 routan suddenly shuts off while driving on the highway at 65mph. this has happen more than a few times. today is the last straw as i was driving on the highway with my kids. i barely survive the incident. i have not picked up the car from service since and i am trying to get vw to put in on another vehicle. i have read that other people have had these repairs done and they still are shutting off and squashing their kids. i have spoken to vw since i turn in my car for service and told them i don't want the vehicle any more. vw keeps giving the runaround and have been stringing me along telling me that they will help me but to wait for their call tomorrow. i have been waiting for over 2 weeks since i took the van in to service. every day i call back as they don't keep their promise of a call back. i however get the same individuals and they say they can't do anything until the car gets fixed. well what if they car does not get fixed or takes months, am i supposed to wait? i struggle so much to get a car rental from them and when i did, they got me a compact vehicle. i can't transport my family in that! after complaining so much they finally approved a larger vehicle rental. i have received the call from service saying the vehicle is ready for pickup and it has been repaired. i called vw again now that the car service is completed and now the vw people are saying that they can't do anything and to pick up the vehicle. why string me along if you know that was the only option they were going to give me. they said to give them one more day and to expect a call back again. i asked them what is the procedure or the plan but they said they could not tell me anything about their internal processes and to just wait for a call. i guess at this time i have no choice but to take legal action. i have been a loyal vw owner for 8yrs but if vw does not put me in a german vehicle i can expect legal action is the only alternative. *tr
Tl*the contact owns a 2010 volkswagen routan. the contact stated that while driving 45 mph, the vehicle lost power and shut off without warning. the contact was concerned that a crash would result. the vehicle was taken to an authorized dealer where the computer system was re-flashed and the abs module was replaced; the failure continued. the contact called the manufacturer but had yet to be contacted. the failure mileage was 2,800.
I purchased a 2010 vw routan in may 2010. i have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. the only issue which has been satisfactorily addressed to date is the sliding door electrical issue. my most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. on september 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. fortunately, my husband was driving and was able to pull the vehicle to the side of the road. once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. the dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. i purchased this vehicle in large part to the vw high safety rating, yet, i am not convinced this vehicle lives up to that standard. i previously owned a vw passat prior to the purchase of the routan and was very pleased. however, i cannot say the same about my experience with the routan. a vehicle that stalls without explanation is a safety concern which i would hope would be investigated and addressed immediately. *tr
Volkswagen routan (2010) stalls while driving. this has happened 3 times while i am driving. twice i am driving 55 miles an hour, another time driving about 35 mph. it does restart after i put the car in neutral, but could have been very dangerous as the steering wheel locks until i can restart it! dangerous. *tr