Problems with 2013 Volkswagen Passat STEERING

While driving my 2013 vw passat, the airbag light came on, on the dashboard and started beeping. when i pulled into my garage, i noticed that the horn no longer worked and none of the steering wheel functions work anymore. i have only 56,718 miles on the car and the vw dealer says it is not covered under a recall and i would have to pay out of pocket for the repair because my warranty deductible is $500. this is a safety issue and vw should be required to repair these airbag issues, not us, the consumer. this is not something we (the consumers) are causing, this is a vw quality issue.

Tl* the contact owns a 2013 volkswagen passat. the contact stated that the vehicle would not start and the steering warning indicator illuminated. after waiting twenty minutes, the vehicle started. the vehicle was taken to gunther volkswagen of fort lauderdale (1660 s state rd 7, fort lauderdale, fl 33317, (954) 420-7374) where unknown repairs were made to the steering wheel; however, the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was 42,401.

Everything on my steering wheel stopped working( buttons, horn, etc.) passenger airbag light is on as well. does not work when the car is moving or stationary.

Clock spring is not working after takata recall implemented. no controls on steering wheel work. horn does not work. airbag would likely not inflate. airbag light is on. this occured while the car was not moving.

The electrical in sterring wheel is completely out. the horn and buttons are dead and the steering wheel makes a clicking noise when it turns

My steering wheel started making a soft clicking noise when turning on 9/24/2018 vehicle has 68,000 miles on it. on 10/30 while the vehicle was in motion makin ga slight turn in the bend of a road on the highway, the airbag alert light came on and indicated there was an air bag error and the wheel command controls stopped working.

My 2013 vw passat has 56,000 miles. i replaced at 33,000 on 12/29/2016 at a vw dealer that is no longer in business, based on their diagnostic, the clock spring and airbag harness in the steering wheel. it costed me $610. fast forward on 09/16/2018 it turns out that i have the same problem, no controls in the wheel at all and airbag light on. the only symptom was a crunch sound in the steering wheel while turning and the airbag light came on right away. a vw dealership stated that it is unusual for a clock spring to go bad that quickly, there's some cars that don't need a clock spring replacement at all and mine needs a second one already at 56,000. through a phone call volkswagen of america stated that won't stay behind the problem. i strongly feel that it's a defective/malfunction part that affects my wife's and my children's safety since they are primarily using the car. currently we're driving the car without any front airbag protection! please investigate this and have the ones who's fault it is fix the problem! thank you!

Clock spring recall - volkswagen not honoring the recall for my vin #. steering wheel started to click last night upon turning while driving, and now the airbag light is out. took it into the dealership today and they said it will be a $700 repair for the clock spring. even with the airbag light out, one of the service guys told me they have dealt with a lot of these and said it was probably safe to drive. when i asked about the recall 69l2, they said my car was not covered in the recall.

Tl* the contact owns a 2013 volkswagen passat. while the vehicle was in reverse, the contact heard an abnormal clicking noise coming from the steering wheel and a "driver side air bag error" message appeared. the contact called findlay volkswagen at (702) 558-6600 (located at 983 auto show dr, henderson, nv 89014) and was informed that the vehicle was previously repaired for manufacturer recall number: 239516 and an unknown nhtsa campaign. the vehicle was not repaired again. the manufacturer was not notified of the failure. the approximate failure mileage was 22,000.

Clock spring failure. dangerous as air bag and horn do not work.

The clockspring was recalled and replaced in 2015. while backing out of a parking spot i heard a couple of pops and lost any steering wheel controls, ie: volume control ect... the airbag light also illuminated. the next day i took it to volkswagen service center where they assessed the issue and confirmed it was the clockspring and it needed to be replaced.

While driving one day i heard a snap in the steering column and the airbag symbol illuminated. the horn does not work and each time i turn the wheel i can hear a noise coming from the column. after taking to a dealer it was determined that the clock spring has failed in the vehicle and volkswagen has refuse to replace due to placing a cover over the clock spring in january of 2016.

I have the same issue as investigation rq 17-009. my clockspring was part of a recall with previous owner having the recall completed in 2017. now the clockspring is broken once again. i contacted vw and they informed me the recall is closed and on me to fix or dealer i purchased the car through. this is a vw issue. i heard and felt the clock spring pop while making a hard turn a few days ago. lost all hand controls, horn and airbag light. this is a serious safety issue with no airbag.

Tl* the contact owns a 2013 volkswagen passat. the contact stated that while making a turn, the steering wheel made a clicking noise as the steering wheel seized. the air bag warning light illuminated. the vehicle was taken to the ray brandt volkswagen dealer (504-349-7272, 4050 lapalco blvd, harvey, la 70058) where it was diagnosed that the air bag clock spring needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 80,000.

Thw steering wheel air bags error

Clock spring has failed in less than a month after clock spring recall in january of 2018. steering controls are not functional, air bag error light is on, i assume driver's side airbag is currently non functional. turned the vehicle and heard a pop sound originating from the steering column, lost steering control, and air bag error immediately followed.

A 2013 volkswagen passat, on january 7the airbag warning light came on and "error: airbag" warning was displayed. the horn no longer works and the buttons around the steering wheel are inoperable. the vehicle was taken to vw in findlay, oh where it was diagnosed that the takaka airbag recall was in effect for this vehicle and that recalled part was replaced. however the steering wheel makes a clicking noise when it is turned, the buttons around the steering wheel are still not working and the airbag warning light and "error:airbag" warning is still on.

Currently, i have a failing (clicking noise while turning) clock spring my 2013 passat tdi that went in for the clockspring cover recall in 2016 and also the airbag recall in 8/2017 and has been diagnosed as a "failing clockspring" 11/24/2017, put in for goodwill repair to vw corporate and was immediately rejected and the dealer charges over $700 for replacement. service tech said since i am a loyal customer of a heavily recalled tdi model, they could repair it for $550 (12/10/2017). this is disappointing...i am waiting for it to fail completely before i chart my next course of action.

In october 2017 i purchased a passat tdi from armstrong volkswagen in gladstone oregon. i then found out about the clock spring recall. within a month of owning the vehicle, my entire steering wheel components stopped working and the air bag light came on. while driving, my airbag light remains on, none of my steering wheel controls work, when i turn my steering wheel it almost makes a crunchy noise behind the steering wheel, and i am concerned for mine and my families safety while driving my car. i contacted the dealership and spoke with the service manager who informed me that they personally replaced the clock spring in january 2016. i asked them if they would please re-fix it, as the first fix did not work, and the clock spring was already bad again, less than 2 years later. the service manager told me that they had done what was legally required of them, and that they would not be fixing my car. i then asked to speak to the general manager, whom i left a voicemail for, to see if he could help. he has yet to call me back, two weeks later.

When i started turning the steering wheel a few days ago i would hear something kinda ticking like something was caught between the steering and column section. today after i started my car and the steering wheel air bag came and has stayed on. thus my horn and buttons to control my instrument panel no longer work.

I have had 2 recalls. i live on an outer island in hawaii. in order to get a repair i am being told i will have to ship, via ocean barge, my car to oahu.. i think if vw sells to outer islands they at least need to have an authorized service rep on that island. i am not able to afford to ship a car to oahu from kauai and back. when i purchased the car the shipping to my island was included in the price. please advise

Tl* the contact owns a 2013 volkswagen passat. the contact stated that the buttons on the steering wheel failed and the air bag warning indicator illuminated. the contact took the vehicle to the volkswagen of van nuys dealer where it was diagnosed that the steering wheel clock spring failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 33,000.

Takata recall - i'm placing myself in debt due to the repairs for a car that isn't that old. i'm having electrical problems, steering wheel and brake issues. this company has numerous issues, recalls and legal issues with their cars. i din't sign-up to pay all this money out of pocket, and the airbag recall still isn't available. they were supposed to fix the steering wheel recall, and now my horn doesn't work or any controls on the steering unit. now how much more money do i have to put into this car? i'm going to notify the better business bureau. i expect certain expenses, but this is a bit much and unfair to the consumer to incur more debt than anticipated. i have obligations and i have to be at work and can't afford to be off due to all these mechanical issues. especially when the consumer is paying a car note and the car was never reported in an accident. what do you propose i do at this point?

Clock spring recall. was fixed in 2016 but is again broken and vw refuses to reimburse the dealer or cover the cost of the repair. due to this recalled part not being repaired properly, my airbag light is on, i do not have a horn, cruise control, not have the ability to use my steering wheel controls. this, i feel is also relevant to the airbag recall. i cannot sell my car with this issue, nor do i have the $ to fix it. it is dangerous to drive it, as it already has an airbag not working, the airbag light on and no horn. i have contacted both the dealership and vw and they refuse to cover the cost of this recalled part.

I purchased this car used in april 2016. in january 2016, as part of the steering wheel clock spring recall, a cover was placed over the clock spring to prevent the cable from tearing (see http://media.vw.com/release/1042/). less than a year after the recall repair, the clock spring tore and needed to be replaced in my vehicle. the "fix" failed to prevent the known damage from occurring. when i contacted volkswagen customer care, i was told that they would not cover the replacement of the clock spring, as the one-year parts warranty only applied to the cover that was added to protect the clock spring, and not the clock spring itself, as the clock spring was deemed to be in working order at the time the cover was added. volkswagen refused to cover this $765.00 repair , even though they were well aware of the recall problem. i suspect there are other people experiencing similar product failure, and volkswagen should be held responsible for replacing the clock spring in instances where it fails within a year of the so-called "fix". i was in the grocery store parking lot at the time of the incident, backing out of the parking space. the car was in motion (albeit slowly) at the time. the car horn no longer functions, which is my primary issue.

Steering wheel too tight especially when turning right or left. unsafe feeling. air bag light on.

Takata recall vw needs to fix my takata airbags, they said there is not a fix right now and it can lead to serious injury. what am i supposed to do, walk 150 miles a day????

Tl* the contact owns a 2013 volkswagen passat. the contact received notification of nhtsa campaign number: 15v613000 (steering) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. the vin was not available.

I am having airbag light on of my dashboard. i am always having the suspect about airbag will work or not if required. i contact vw services center that they can't help. vw recall website says it is not available from last february 2016. do i still use the car or not? i have only 1 car for the basic commute to work. i followed up multiple times with vw. but there is no movement to address this problem.

Tl* the contact owns a 2013 volkswagen passat. the contact stated that while driving at 65 mph, the air bag warning light illuminated. the contact also noticed that the steering wheel and the horn failed. the vehicle was taken to a dealer where it was diagnosed that the steering column coil needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 83,000.

The bolts which attached the front suspension struts to the vehicle rattle due to failure of the bolt. this failure effects the handeling of the vehicle at high speeds and during cornering.

Was turning in a parking lot and heard a loud cracking sound. the air bag light came on immediately and noticed the steering wheel controls and the horn were not working. checked online and apparently issues were found on same model. it is a broken clock spring. contacted dealer, they said to bring it in for diagnostics which would cost $120. i informed them of the broken part but they said they still would have to do the diagnostic. the clock spring itself would cost $485 if that was broken plus labor charges. car has approximately 57250 miles.

Tl* the contact owns a 2013 volkswagen passat. when the vehicle was shifted into the drive position and the brake pedal was released, there was an abnormal cracking noise coming from the steering wheel and the air bag warning indicator illuminated. the vehicle was taken to a dealer where it was diagnosed that the steering column air bag clock spring was fractured and needed to be replaced. the manufacturer was made aware of the failure. the approximate failure mileage was 51,000.

Our 2013 vw passat's electrical system suddently went dead while driving at 35 mph on a busy road. we pulled the car to the side of the road and five minutes later, the car started up again. after driving for about two miles, the vehicle's electrical system shut off and again we pulled it to the side of the road where we called for roadside assistance. the car currently is at a local dealership's service center being repaired. apparently, other vw owners have experienced similar problems with their vehicles. nhtsa, please investigate. thank you. *js

On 5/17/2014 we bought the car under there verbal, that they would fix the car from pulling right. they scheduled us to bring the car back 5/29/2014 to fix the pull to the right and have cosmetics done to the car. 5/30/2014 we picked up the car, on 6/5/2014 we brought the car back to the dealership the car still pulls right, dealership had the car three weeks trying to fix the right pull. they changed the tires from hankook to continentals, this helped a little and we took the car. 2/16/2015 we brought the car back to the dealership the car is pulling us out of the lane within 4 seconds, if you don't pull down on the steering left, the car takes you right. we understand that the car meets vw specs for aligment, we have had two other companies verify this, and they state its pulls right. i would like to find out if we can have this car inspected for safety issues, taking you out of your lane (always right), in 4 seconds we feel this is a huge safety issue.

This car has an issue with stability above 65 mph. (yes they are inflated to proper pressure) i took a 550 mile trip right after i bought it and the car was extremely unstable at 65mph+ on all surfaces including: smooth concrete, grooved concrete, old pavement, brand new pavement, pavement with no tire wear or tire grooves, in wind or no wind. the problem is when you try to keep the car in a straight line. it will not track straight. it will go left or right, but not straight. had alignment checked and it was correct. the car also tends to drift to the right a little no matter if your on the down or upslope of the crest on the road. it is borderline dangerous because in traffic i found the car wanting to dart towards the left and right lane. if you don't constantly fight the steering every second, you will hit a car next to you. i highly suspect it is the 17" hankook tires that come on the car as many have reported the same problems with these tires and have had issues from being dangerous in snow and water to the wandering left and right when trying to drive straight. some have even reported the sidewalls rupturing. this is an issue that puts me in fear for the safety of my family and i will be replacing the tires as soon as i can afford it. hopefully more people will complain here instead of just on forums. i urge you to research these tires and the vw passat forums and you will find tons of complaints about these tires. another note: i have driven trucks, family sedans, sports cars, suv's, audis, vw, mercedes, bmw, ford, chevy, dodge, and i have never felt the steering refusing to stay on the center line until this car. *tr

Car owner was driving at approx. 60mph reached across the seat the car swerved she over corrected twice due to very "touchy" steering. the car then careened across four lanes of traffic, and down a 30ft embankment bouncing off several trees. then striking one head on with enough force as to bend and push back the frame. none of the five air bags this car is factory equipped with deployed. the driver sustained many bumps and bruises along with a shattered ankle which required surgery to place two steel plates in her ankle. recovery is expected but it will take several months. upon reporting the crash and non-deployment of the air bags to the dealer where the car was purchased, all the salesman had to say was "thanks for getting our lemon off our lot". *tr

Steering: vehicle pulls to an excessive amount potentially leading to injury or death. it does not track straight at all, no matter if it's on the left lane of the road, center crown of the road or in the right lane (no curves. i took the vehicle in to the dealership over 4 times thinking it may be an alignment problem. i was told the second time that it pulls hard to the right as a "safety measure", to lead the car to the right shoulder to get off the road on to the shoulder. asked the service advisor to show me where vw had disclosed this as a "safety" measure. there was no such documentation. i took it in to another vw dealership in my same city. they did what they said was the 'best they could do without exceeding vw's specifications. this is a dangerous defect and the second dealership admitted to me that vw was having some problems with this issue. lights/electrical: the low beam light went out on the drivers side of the vehicle. i took it to one of the dealerships in my city. i thought it went out too soon but suspect it was an issue. it turned out to be more then a simple burnt out bulb. the whole light assembly had to be replaced because of what the service advisor told me was indeed a problem vw was having with the electrical connection making continuous contact (like a plug & receptacle). he stated that they had changed the design in the 2014 models because of this defect in the 2013 models. i requested that since it was a known issue, i would like them to retrofit or change out the passenger side light. he stated to me he was not authorized to change the defective unit until it actually fails. this is potentially dangerous as it can happen at night when lights are really needed, and during the day if lights need to be on for safety where it is required on some of the more dangerous roads. get it in writing what is wrong-no glossing over. *tr