The car is a 2011 vw jetta sw tdi. on sept 7, 2015, while driving on the autobahn, the car's check engine light activated and the car abruptly lost power. i coasted to a stop on the shoulder. i shut the car off and it would not restart. it was towed to the nearest vw dealer. we had to rent a vehicle for almost two weeks. vw said the fuel pump was destroyed due to tainted diesel fuel. reports indicated that metal shavings were found in fuel samples. vw replaced the entire fuel system at a cost of eight thousand euros. i have contacted the esso station & headquarters. esso has indicated that there have been no reports of tainted diesel fuel at the station. i am being shuffled between the esso station & the vw dealership. it is obvious who the responsible party is. vw needs to do what is right and demonstrate corporate social responsibility. *tr
Was driving in parking lot when vehicle suddenly died while underway and check engine light came on. thankfully it happened at a relatively low speed and while not in traffic as there was little to no warning before the engine died completely causing loss of power, steering, braking etc. after towing vehicle to volkswagen of south charlotte, they indicated the high pressure fuel pump had failed resulting in metal particles from the pump being sent through entire fuel system. dealer indicated cause was bad fuel, however, i also have a diesel truck that i fill up at the same station all the time and have never had issue with it. while vehicle was repaired under warranty by vw, after researching this, it became clear that this is a problem that is happening frequently enough that it is likely a design flaw that should be addressed by the manufacturer. *tr
November 2014 incidents: two incidents of failing to start. first incident: car failed to start once and started on second try. second incident: car several times failed to start & engine made clanking noise. had car towed to vw agency. car started after unloaded from tow truck and agency found nothing wrong. december 2014 incident: car started, but after slowly driving to parking lot exit and before at full stop, at engine quit and would not restart. i put the car in neutral and backed down a slight grade to get car out of traffic; after coming to a stop the car started up.
While driving the engine light came on and the car lost power. we were on a rural road so we could pull to the side of the road safely, if this had happened on a freeway we could have been in danger of being rear ended. once stopped the care would not restart. had to be towed to vw dealer. the high pressure fuel pump had failed. *tr
I was operating the car on a highway when the vehicle experienced a sudden reduction in power and the dash displayed a flashing glow plug light and solid check engine warning lights. i immediately pulled to the side of the road where the engine was shut off. the engine failed to restart and was towed to a volkswagen dealership. the service manager told me that the cause was a catastrophic failure of the (hpfp); it totally came apart and distributed metal throughout the fuel system. injector pump (diesel), injectors, injector lines, primary fuel lines, and primary fuel pump. the car only has 54,000 miles on it. *tr
I purchased a used 2011 vw jetta sportwagen tdi on monday, july 28, 2014 and 5 days later on august 2nd, the car died. i had been driving for about an hour mostly on the highway and then some moderately winding foothill roads. i stopped at a stop sign and when i accelerated into the intersection the engine abruptly died and would not restart. the engine turned over when the key was turned, but it wouldn't start. fortunately, people in the vehicles behind me helped push my car to the side of the road. it was towed to a nearby repair shop specializing in foreign cars for evaluation. they found the diesel fuel pump had failed and they said there are metal shavings throughout the fuel system. *tr
Glow plug light started blinking, then the engine light came on. shifting became erratic. pulled into a service station, and once the vehicle was turned off, it wouldn't restart. after basic checks, the fuel pump was pulled for inspection and metal shavings were found. in researching the repair, the independent station suggested putting things back together, and having it towed to the dealer, as it was suspected to be a known issue with the bosch high pressure fuel pump. in fact it was, and while the car was two months out of warranty, the dealer went ahead and covered the repair under the unrelated drivetrain warranty. i consider myself incredibly lucky that this wasn't 15 minutes earlier, when i was traveling at highway speeds, on an incredibly full freeway. it could've been a major accident if i had suddenly lost power. considering there are entire websites devoted to tracking this issue, i can't believe that there hasn't been a recall. *tr
Driving at 45 mph, engine did not stall but lost power. motor stalled after about 10 seconds. after putting in neutral and rolling to a stop the motor would not restart. after towing to local vw dealer, was told the mechanical fuel pump failed. they said it was 4-5 thousand job but vw was picking up the repair and not charging it out to our extended warranty. was given a loaner car until repairs are made. no indication of how long. is this an admission by vw that a serious problem exists with tdi models? *tr
High pressure fuel pump failure. always fueled up with ultra low sulfur diesel. *tr
While driving through town 35 mph my tdi sportwagon glowplug light started flashing. i immediately turned into a parking lot within seconds and put the transmission in park. the car sounded like it was not firing on a cylinders. i turned the car off. after that it would not start back up. from what i have read, it has to do with the high pressure fuel pump. this made things unsafe and their are no visible signs of leaks/ corrosion/ or signs of wearing. the malfunctioning fuel system caused my car to fail and stall in a busy intersection. the fuel system should be recalled. at least the pump system. *tr
Went to pass a vehicle and i felt a surge then a siren sound started coming from the right side of engine. was told by dealership it was a vacuum issue and it was safe to drive. when i got to dealership they told me it was a blown turbo. wondering if this is tied to the incident i had with the high pressure fuel pump failing around 100k. too many major catastrophic issues with this car. i've been quoted 15,000 for repairs on a car i'm still making payments on and only cost 28k to begin with. *tr
Driving on surface street at approximately 40 mph. in 2011 jetta sportwagen tdi with only 23000 miles ."service now! " warning came on and car immediately stalled in the middle of traffic and would not restart. had to be towed to vw dealer, has been there 5 days so far waiting for high pressure fuel pump replacement. from investigation, this is not an obscure event, is known to occur with this model and year tdi (diesel) engines. if this occurred on a high speed freeway, i could have easily been struck and killed when car suddenly stopped. *tr
Glow plug & check engine lights came on , engine died 30 seconds later. would not restart, towed to dealer, diagnosed hpfp catastrophic failure, metal debris in fuel system. whole fuel system replaced, tank through to injectors. no warning of fault condition with no time to pull off to side of road, left stuck in middle of highway. *tr
I was cruising at 60 mph this morning when the glow-plug warning light began to flash and the cruise control was shut off immediately causing an unexpected deceleration. i pulled into the emergency lane and the engine shut off once i came to a stop. the engine would not restart and the glow-plug light was joined with the check engine light. i had it towed to my mechanic who read the computer codes as "low fuel pressure to the injectors". he looked into the fuel filter and found metal shaving. he stated those shaving point to a complete failure of the high pressure fuel pump (hpfp). i owned this car for only two weeks and, based on volkswagen's reputation and the reputation of the tdi diesel engine i expected to own this car for years. the repair costs are now estimated to be half the purchase price i paid less than a month ago. *tr
While driving on 95 north through phila my 2011 jetta tdi began to lose power. i could not accelerate and the vehicle eventually came to a stop. it would not restart. the vehicle was towed to the dealer and after evaluation i was told it was the high pressure fuel pump that failed. this was going to be an extensive repair but vw was going to pay for the repair. the vehicle will be in the shop for approx. 4 to 5 days they say. there was approx 72,200 miles at the time of the failure. *tr
The high pressure fuel system failed in our car when we were on a one lane highway. 'engine control malfunction' light started flashing and suddenly our car was stalled. when we looked in the manual it said to get the car to a vw dealership asap. we had to hold up traffic until the car was finally towed. not only that, we were on vacation in the different city and this happened during the weekend when the service centers are closed. after a painful 2 days we just found out that out high pressure fuel system has broken again. it was last replaced in april 2013 and it was exactly the same situation. this is a really big structural damage and happened with no fault on our side. the last one cost up to $10k, which vw covered due to warranty. however, it is also a safety hazard since we could have easily gotten into an accident. after having gone through this twice, we no longer feel safe driving the tdi and strongly feel that the car should be recalled. *tr
The effected car was a diesel model 2011 volkswagen jetta tdi sedan with 48,074 miles on the odometer at the time of the incident. while traveling at approximately 40 mph in normal driving conditions, the vehicle experienced a sudden reduction in power and displayed a flashing glow plug light and solid check engine warning lights. the vehicle was immediately pulled to the side of the road where the engine was shut off. the engine failed to restart and was towed to a volkswagen dealership service department. the volkswagen dealer determined that a catastrophic failure of the vehicle's high pressure fuel pump (hpfp) had occurred. the dealer found that extensive damage to the entire fuel system had resulted from the failure, causing internal metal debris contamination that required substantial repairs. the total cost of repairs were reported by the dealership to equal $6,500.00. *tr
Drive home from work at about 1500 hrs, with no issues. stopped at local supermarket, started engine with slight delay, left parking lot, car started to buck, drove maybe 1/2 mi started losing power, after going another 50 ft car engine died, pushed car to my driveway called dealership and had car towed to dealership. on 11/21/13 dealership informed me that hpfp had exploded sending metal shavings into engine, they asked me if i accidentally put gas and i responded with no. they stated that fuel may have been contaminated. dealership is repairing car since it is still under warranty, said maybe 1 week in the shop. i was given a rental in the meantime. *tr
Tl* the contact owns a 2011 volkswagen jetta. the contact stated that while attempting to park, the vehicle stalled without warning. the failure was recurring but the vehicle was able to be restarted after several minutes. the check engine and glow plug warning light would also illuminate after the failure had occurred. the vehicle was taken to an authorized dealer, who diagnosed that the fuel system needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 45000.
My 2011 volkswagen jetta tdi started to sputter when accelerating, i brought it the dealer and they found shards of metal in the fuel system. hpfp (high pressure fuel pump) had failed. the quote to fix was 6875.00 to fix a two year old car. very un happy. *tr
Brought to dealer to diagnose service engine light, code p191, and once p087. i get diesel at the same station whenever possible. these errors started occurring shortly after getting a full tank of diesel at a different station. dealer concluded that high pressure fuel pump failure was imminent. engine stalled on the way home and failed to restart. fuel system was replaced. car again works satisfactorily. how much life (miles) can i expect this time around? are there any proven preventive measures? *tr
I was on my way home after work approximately 6-7 pm doing 45 mph. i looked down to my instrument cluster to check my speed to make sure i wasn't speeding. then i saw the glow plug light blinking multiple times then about less than 5-10 seconds later my engine cut out. i cost off into a harper college parking lot came to a stop. i tried to start the car 2-3 times, each time the engine was crackin over but wouldn't start it up. i called the tow truck company and had the vehicle towed to vw dealer in schaumburg, il ( fox valley vw) dealer said the high pressure fuel pump failed. vwoa cover this under power train warranty 5/60k warranty. the dealer replace hpfp,lift pump, pump in gas tank,fuel lines to engine,coils etc... repairs came to roughly $5300.00. vwoa only give 12/12k miles warranty on the hpfp. this is a known problem on some vw with cjaa 2.0l turbo diesel engines and vwoa has not found the defect in the hpfp.vwoa should extend the hpfp to 100k miles due to deft in the hpfp since they haven't found the problem and corrected it. *tr
While driving i suddenly lost all power to the engine of my 2011 jetta tdi. under warranty i had my car towed to the vw dealership. i was told the entire fuel system was destroyed by the high pressure fuel pump, and it was possibly be due to the diesel i used, being dirty or otherwise contaminated. i had all my receipts for diesel fill-ups from the same station, and it was listed on the vw.com website as a location for diesel. the tank was supposedly emptied and filtered during the repair and i was not informed of contamination. on reading further i note that many tdi owners have had the same problem with no acknowledgement from vw that this is a fuel pump problem, not a customer misuse of diesel fuel. this is a potentially dangerous situation. i was starting out from a red light and was able to steer the car to the right lane and then the shoulder. the danger on a busy roadway could be lethal. read edmonds.com and other jetta owner blogs and note the exact same incidents occurring. with the exploding interest in diesel cars for fuel economy, this situation needs evaluation. *tr
I was passing a semi and needed to accelerate to get out of the way of car to my rear...depressed the accelerator and no response. two days later experienced similar event at low speed (30 mph). *tr
While driving on the freeway, the glow plug light began to flash and a "service engine now" indicator lit. at this time, the car entered limp mode and power was greatly reduced. i decided to drive straight to the dealer to drop it off. over the next few minutes the car produced less and less power (a feeling akin to running out of gas, but there was still 1/2 tank of diesel in the car) until it died and would not restart. no other warnings, no other drivability cues, just a dead car on the freeway unable to be started or moved. this could have been extremely dangerous/possibly fatal had i not been lucky enough to force my way to the shoulder before the car completely gave out. so to sum up - one owner (purchased new) diesel jetta; car maintained by dealer at appropriate intervals. fueled at pretty much the same three stations for much of its life, never had a non-diesel pump anywhere near it; driving perfectly one minute, five minutes later, a dead car. it has been towed to the dealer today, from the symptoms it sounds like the notorious high pressure fuel pump (hpfp) has catastrophically failed. *tr
The fuel pump in my car's 2.0 tdi diesel engine broke. *tr
I was driving along and the power dropped to almost nothing. before i could get to a safe stopping point, the engine died. i had it towed to the dealership. they diagnosed it with a failed high pressure fuel pump(hpfp). if it had been out of warranty, it would have cost $6000 to repair. if this would have happened in the middle of a 4 lane expressway, i don't know what would have happened. *tr
While driving in traffic the vehicle lost power. before it could be pulled off the road to safety, the engine died completely. the passengers had to get out of the car and push it across the road and into a parking lot. the cause of the incident was a catastrophic failure of the high pressure fuel pump. proper maintenance and fueling of the vehicle had been rigorously followed on this vehicle. the owner is a mechanical engineer and diesel engine enthusiast. *tr
The high pressure fuel system failed in our car when we were on a busy city street. 'engine control malfunction' light started flashing and suddenly our car was stalled. when we looked in the manual it said to get the car to a vw dealership asap. we had to hold up traffic until the car was finally towed. not only that, this happened during late night around 10 pm and all the service centers were closed. after a painful 2 days we just found out that out high pressure fuel system had to be replaced. this is a big structural damage with the car and i no longer feel safe owning or driving it. *tr
2011 vw jetta diesel at 70 mph going up a hill and without warning the car lost power and speed dropped making it unsafe to have time to pull off the road. the cars behind me had to all slow way down to let me get off the road. the car would not restart. my mechanic could not start it and said it was a fuel problem but could not fix it. vw reported the car started for them and they ran off and found fault for low fuel pressure but no reason for the problem. *tr
I had just exited the highway, when the engine died at 35 mph. the car would not restart afterwards. the dealer indicated that the fuel system was contaminated with metal shavings. this appears to be another case of failure of the high pressure fuel pump with the 2.0 tdi engine. only diesel fuel has *ever* been used in the vehicle. as per vw's tsb, the dealer tested the fuel and indicated that it was ok. vw covered the replacement of the entire fuel system under warranty. otherwise, this would have cost approximately $10k. *tr
Tdi diesel jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. coasted to side of road. police were called, they ascertained that location was safe enough until tow. towed to dealer. dealer said fuel pump had failed. vehicle had been to dealer a few days before for 30,000 mile service. diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. there was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. on a freeway, this could have been very dangerous. *tr
Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine. *tr
Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagen dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. *tr
High pressure fuel pump failure confirmed by vw dealer. was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. malfunction light went off and alternator and catalytic converter lights came on. car could not be restarted and was taken directly to dealer on flatbed. repairs are underway. *tr
2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490) 'the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. i can assure you that the defect remains and is potentially a serious safety issues as the car suddenly stalls while in motion. as this is the second replacement of the fuel system the defect remains a problem and the consumer is exposed to not only safety issues but high costs in repair at $10,000+ if the car is not under warranty. the trend is continuing with 2012 tdis as well. please force vw to address this issue as i now have an unsafe car. *tr
Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. we had car towed to nearest dealership. after 4 days dealer stated fuel had traces of gasoline, this is not possible i have never put gas in my diesel car. i immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. last purchase from sheetz hagerstown i notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. once i have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. on third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. after i threatened a lawyer they state will call corporate for direction and have rep review. vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it i have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. i demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer. *tr
I was doing my 20k service (diesel fuel filter). when i opened the fuel filter housing i found metal shavings in, and on top of the fuel filter cartridge. i had the car towed right to a vw dealership knowing that there is a major issue, and ongoing investigation with the nhtsa on hpfp failures. vw agreed that they saw metal in the fuel and on the filter, and proceeded to tell me that this was "not abnormal". that every tdi car they service has metal bits in the filter. i am a ase master tech in a high volume local repair shop that deals in a very high volume of diesel repair service. metal in fuel is not normal. there is only one place for the metal to come from, and that is the hpfp. vw put a new filter in the car and sent me on my way. i guess i have to wait for the car to stop dead in traffic and not restart to do anything about it. *tr
I was approaching a highway intersection, and the vehicle's glow-plug light came on. the engine immediately shut down, and i was able to stop just short of the intersection. the vehicle would not start again. aaa took the vehicle to the local dealership via flatbed. the dealership initially thought the problem was water in the fuel, but after flushing the fuel system, the vehicle still would not start. at that point, they took apart the fuel pump, and discovered that the pump had failed internally, and put metal shavings into the fuel system. repair quote was approximately $10,000. *tr
As i was driving my 2011 jetta tdi sportswagon, i noticed a steam coming from under the hood, and diesel smell inside of the vehicle. when i opened the hood there was diesel all over the engine and belts, and large amount of steam was coming out. when i took of the engine cover and started the car i noticed that there was a leak in the 2nd cylinder injector pipe. i do not have warranty on the vehicle, but this issue should be fixed and paid by vw. there is smell in the vehicle, foam is soaked with diesel, and belts might have less life in them. please address this issue so this would be fixed at no cost to me. *tr
While driving at 75 mph on the highway the vehicle lost power. the check engine light began flashing, as did the dpf light and the pre-heat coil light. i was able to get the vehicle off the highway and into a driveway before it quit. would not start again. had vehicle towed to dealership the next day. was informed that the hpfp failed, and that the pump and fuel distribution system had to be replaced. service director indicated that the repair bill would be $10-11,000. vw is covering the cost of the repair. am grateful that i had dropped my wife and young daughter off at home, and that i was not in heavy traffic when this occurred. *tr
Traveling in the left lane on 95 n outside baltimore md at 65 mph my vehicle's gas pedal stopped responding and the car began to lose power and lurch forward and eventually die as the yellow diesel engine indicator along with the yellow engine indicator began blinking. i was able to avoid two lanes of traffic and coast over two lanes to an off ramp before the steering wheel locked. after contacting vw roadside assistance the vehicle was towed to heritage vw located at 9215 harford road #2 parkville, md 21234 (877) 398-1963. it was after 9:00 p.m so the vehicle was left in the lot and all the paperwork was dropped in the box. the service department cited a fuel pump malfunction along with a faulty fuel gauge as the issue. this is the second time we have had to submit a report to your agency for the exact same issues (please see reference number 10417213), the agents information is listed below. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
I was operating the car on a highway when the car lost all power in traffic. i was lucky that i was able to get to the side of the road without a serious incident occurring. i was a bit shaken as the car just totally failed in traffic. the cause according to the dealer is catastrophic failure of the injector pump (diesel). dealer informed me that the injector pump, injectors, injector lines, primary fuel lines, primary fuel pump, and the fuel tank all had to be replaced because the injector pump totally came apart and distributed metal throughout the fuel system. this car has less than 21k on it. dealer admitted that the injector pumps are of questionable quality and there is a history of failure due to inferior parts in the pumps. dealer said that the new pump is upgraded and after the entire fuel system is replaced the car will be trouble free. dealer also noted that the fuel pumps are designed to operate on european diesel which contains sulfur for lubricity. us diesel which has low sulfur is destroying the pumps. seems as though a total recall should be ordered to remove these bad injector pumps. dealer stated the total cost of the work in excess of 10k which will be paid by vw at no cost to me. *tr
Filled up with 13.455 gallons of #2 ulsd diesel on 01/25/12 with 11,363 miles on the vehicle. prior to filling the vehicle had less than a 1/4 tank of diesel. on 02/05/12 was traveling in vehicle at approximately 45 mph and started to hear pinging noises from the engine bay. slowed to a stop where the engine died and refused to start. the vehicle had 11,721 miles on it, 358 miles (90% which were highway miles) since the previous fueling. vehicle was towed to local vw dealer where i was told the tank was dry and hpfp had failed as a result. contested the fact that the tank was dry given the fact the vehicle had slightly less than 1/4 tank prior to the failure and that it was impossible that it had run dry given the fact that the tank had been filled to the top at the prior filling and that i had not driven enough distance to have used up the fuel. vw tech confirmed that the gas gauge was operational and correct. vw dealer replaced hpfp under warranty but would not listen to me with regards to running the tank dry. *tr
Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. *tr
Reference: nhtsa action number: ea11003 - please add us to ongoing investigation our 2011 volkswagen jetta sportwagen tdi only 4 months old with 3500 miles - failed on the highway while trying to accelerate around a dangerous situation. the a blinking glow plug light came on and the car went into limp mode (no power) on the highway at high speeds. (fwiw - a baby + pregnant wife driving). able to reproduce afterwards - pressing a hard throttle/accelerating would disable the vehicle into limp mode. report came back the entire fuel system - hpfp needed to be replaced. a brand new vehicle should not have a failure like this from just filling up the tank the previous day. we have kept all receipts, logged miles and had the state dept shut down the station and pull a full lab report on the fuel. everything check out ok by the state standards. *tr
Tl* the contact owns a 2011 volkswagen jetta. the contact stated that the vehicle did not have the vibration damper isolations installed in the fuel injection lines. the dealer and the manufacturer were contacted and they advised the contact that the vin was not included in the recall associated with nhtsa campaign id number: 11v490000 (fuel system, diesel) and denied assistance with repairs. the vehicle was not repaired. the failure and the current mileage was 7,000.
I was traveling on a pa interstate when a warning light began flashing on my dashboard. i immediately lost acceleration in my vehicle, and when i pulled off to the shoulder of the road diesel fuel was running from beneath my vehicle off to the should of the road. i was unable to make it to the nearest exit and had to wait for assistance from the police and a towing company. there was no warning that anything was going wrong until it happened. the events all happened within 20 seconds of each other, with no other warning. *tr
Note: tdi (diesel) engine, high-pressure fuel pump (hpfp) failure. driver was driving 75 mph on the interstate when the engine malfunction (flashing coil) light illuminated and the car stalled. car coasted to a stop, but would not restart. called manufacturer roadside assistance and they promptly sent a flatbed tow truck to transport vehicle to dealership. the dealership determined there was metal debris in diesel fuel filter and in high-pressure fuel pump (hpfp) and that the hpfp had failed destructively distributing metal debris throughout the fuel system. entire fuel system (tank to injectors) was replaced under warranty by manufacturer. updated 11/07/11 *bf
The diesel fuel high pressure fuel pump failed causing metal particles to contaminate the entire fuel system. *tr