Active headrest restraint deployed while driving on the interstate. no rear collision or other accident occurred. dealership indicates the "tabs" broke off and therefore cannot be reset. quoted me $816 to replace the headrest. seems exorbitant. and something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dt consumer stated vehicle has been repaired.*jb
While driving on a public roadway at approximately 15 mph and turning into a fueling station, i was struck in the back of the head by the driver seat headrest propulsion system. the headrest is now in a deployed position. i am unable to collapse it back. it caused me to have to stop operating the vehicle at a fuel station for safety.
I was driving and all of a sudden, my headrest smacks me in the back of my head. after looking at it after i parked, i found out the headrest is a restraint system that deployed. the plastic tabs that hold the headrest together were broken. so, after driving back home, i am pulling up to my garage and then the passenger headrest breaks too.
Good morning, i was driving one day when suddenly i was struck extremely hard on the back of my head. so hard that i thought i got into an accident, although i didn't i almost caused an accident. my head and neck were hurting for a while, when i parked my vehicle i realized that my headrest had popped out. not sure why this happened but when i went to research this problem i noticed that a lot of people have been complaining about ahr randomly breaking and due to the fact that it almost caused an accident and how hard i got hit i believe that this is a cause for concerns and an unsafe condition. i took my car back to the dealership and they told me the warranty wouldn't cover this nor was their any recall on my vehicle. i dug a little deeper into this matter as i saw how many complaints there were and saw that this isn't the first time this vehicle has had this problem and the fact that there is a history should at least cause an investigation. with all that being said, thank you in advance for your ...
Passenger side headrest safety feature deployed at low speed. i was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. this is on a 2015 jeep grand cherokee
Yesterday (11/24/2019) when my adult daughter entered my 2015 jeep grand cherokee limited, just after closing the door and fastening her seat belt, the headrest burst and hit her in the back of her head/neck. she had complained of discomfort after the incident, so we will be keeping an eye on her to confirm she didn't suffer a concussion. the car was not moving and nothing had occurred to cause the headrest to react.
Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage. the plastic on the inside of the headrest is broken and the headrest can not be reset.
Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. my engine began to make a ticking noise out of nowhere, meaning something is wrong. one headlight is out but isn't and causes my bright to be on at all times. when using my light i now cannot use my actual brights. *pm
My passenger side active headrest popped open all of a sudden while parked. luckily, there was no one sitting there at the time. i've read stories from a lot of other jeep and chrysler owners that experienced the same issue and there is a class action suit to force a recall. at best, this is an expensive fix which really should be the manufacturer's responsibility. at worst, it can knock someone out while driving and cause an accident. please look into it.
The front seat driver side headrest has protruded forward. i just noticed it yesterday when i drove the jeep home from work. it was parked in our company parking lot all day while i was at work when this happened. went to schicker automotive group (jeep dealer) in washington missouri. they told me i need a whole new headrest. total cost, parts and labor. $771.00
While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. there was no collision or contact with anything to cause deployment. the mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. i had to put a bungie cord around the headrest to hold it back in place so i can drive the vehicle without the deployed headrest pushing against the back on my head, which is very uncomfortable. this occurred at approximately 61800 miles. my factory extended warranty expired at 60000. even thought the dealer is familiar with this problem fca will not cover this repair which was quoted at $900. i was also told the parts are back ordered with no date as when they will be available. this is a defective safety part problem which fca should be required issue a recall.*dt*jb
Front passenger headrest deployed and burst open on its own while vehicle was parked.
Ahr - headrest broken, latch is closed and locked position with the steel retaining rod still captured in locking mechanism, plastic features that retain steel rod are broken, this is not a deployment, this is a component failure, vehicle was parked, engine not running, vehicle was not occupied
Passenger headrest completely came apart. the back is not attached to the front and you see all of the inner components. no incident or shock to the vehicle to cause this. one day it was fine, next day it wasn't.
One morning as i got into my jeep to drive to work, i noticed the passenger side headrest had popped open, seemingly overnight. i did not witness this happening - i just noticed the end result. i have tried to "close" it but i am unable to do so.