Problems with 2013 Jeep Grand Cherokee ELECTRICAL SYSTEM

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system , interior lighting) and for two months, the manufacturer failed to provide the part for the recall remedy. the contact stated that the vehicle failed to accelerate when going up a hill or towing another vehicle. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was not available. parts distribution disconnect.

My jeep has stalled twice while i was making a left turn. both times it stalled without warning and i lost all power steering + power brakes. both times i had about 1/4 tank of gas. the first time i was able to restart my car right away. the 2nd time it took me a few tries to get it restarted. the dealership claims they can't find anything wrong with it. i've opened a case with jeep.

Tl* the contact owns a 2013 jeep grand cherokee. the contact had not experienced any failures with the vehicle until it was servivced per nhtsa campaign number: 15v115000 (electrical system). shortly after the dealer (homer skelton chrysler dodge jeep ram, 7661 us-51, millington, tn 38053, (901) 872-0195) serviced the recall, the vehicle was taken back to the dealer because of electrical shorting. the dealer initially diagnosed that the failure was related to the electrical system recall repair. the dealer later stated that the failure was not related to the recall and that the vehicle would need to be diagnosed to determine the cause of the failure. the dealer soldered the wires, but it failed to provide a permanent remedy. the dealer stated that the wires had frayed and the tipm may need to be replaced. the contact felt that the remedy from the recall caused the failures. the manufacturer was notified of the failures and recommended that the dealer repair the vehicle. the failure mileage was not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start. the "do not recognize key" warning message illuminated and the alarm activated. the contact replaced the key fob battery and, after several minutes, the alarm turned off and the engine resumed normal operation. the vehicle was taken to the dealer. the technician was unable to diagnose the failure, but advised that the starter could be replaced as a remedy. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 31,000. updated 09/29/16*lj *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in january of 2016. after contacting the dealer on multiple occasions, the contact was unable to schedule an appoint to repair the vehicle. the manufacturer was not notified. the contact had not experienced a failure.

Vehicle either does not start or starts and turns off right away or randomly shuts down

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Intermittent no start, extended crank. once started, vehicle runs fine. issue began right after recall r09 performed at 43,574 miles. issue seemed to be resolved but repeated at 47,985 miles. dealer stated that win module needed replacing at a cost of $180. repairs were completed. issue has now returned at 69,000 miles. taking vehicle in for service on 2/13/19.

I am afraid to drive my vehicle. the first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. there was an electrical fault, and could have happened at any point. currently the vehicle has been at the dealership since november 10th. the vehicle hesitates before moving forward when i step on the gas, then something engages and it jumps forward. sometimes it comes to a stop before it rapidly accelerates. the jeep has been at atlantic jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. they can't seem to figure it out themselves and i am in fear of driving this car in the future if the same problems occur. there seems to be a big risk of having a crash with the issues described above. this happened on highways, streets, slow or fast didn't seem to have an affect. this has been a major issue, and is very scary for me as a driver.

I was driving my 2013 jeep grand cherokee on a city streetwhen my eyes and throat started burning. my 10 month old infant began to cry as i realized smoke was filing the cabin. i panicked, and pulled over, turned off the car and immediately took my baby out of the car. we remained in the side of the road for assistance. i continued seeing smoke coming out of the right side of my car. when assistance arrived, i realized the right visor had caught on fire and a result was burned with a black hole. i took my jeep to the dealership on january 6, 2015 to get it serviced for recall p 36, which is related to the sun visor wiring. i was told by the dealership, that the recall had been completed. i contacted chyrsler customer support after my jeep was on fire and filed a complaint. the representative was so rude and told me it would take 2-3 business days to get my case reviewed. this was not a surprise, as i have dealt with chrysler customer service in the past and have never had a good experience. i feared for my safety as well the safety of my infant. i refuse to drive that car, and was told by the customer representative that i shoukd take it to the dealership. why they would suggest that ? i don't know. i don't feel safe and now i am car less as i wait for someone to review my case.

Dealer requires that i leave the vehicle at the dealer's repair shop for an entire day and that i pay them a rental fee for a loaner car during that period. i will not pay to have these manufacturer defects corrected. there are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 25 mph, the vehicle shut off and lost power without warning. the vehicle was placed in park, restarted, and taken to a local dealer where the failure was unable to be duplicated. the failure recurred and was not remedied. prior to the failure, the vehicle was repaired according to nhtsa campaign number: 15v115000 (electrical system). the manufacturer was not notified of the failure. the failure mileage was 63,806.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. upon starting the vehicle, the starter kept running but the vehicle would not start. the tire pressure warning indicator illuminated intermittently. the vehicle was taken to the dealer, but they could not duplicate the failure. the failure occurred several times. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 32,900.

2013 jeep grand cherokee. consumer writes in regards to totally integrated power module recall notice issues. *smd after arriving to the dealer for a scheduled appointment, the consumer was informed the part was not available. *jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 14v154000 (service brakes, service brakes hydraulic); however, the part needed to do the repair was not available. in addition, while the vehicle was parked, the engine caught fire. the vehicle was destroyed. the fire department arrived and extinguished the fire. a technician diagnosed that there was an electrical or mechanical failure within the vehicle. a police report was not filed. the vehicle was towed. the failure mileage was approximately 42,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 08/17/15.*jb ma 10/23/15

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to remedy the problem was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was notified of the issue. the contact had not experienced a failure.

I received recall r09/14v-115 on april 27, 2015. as of today, july 17, 2015, the dealer says there is no remedy to this recall. your letter states the internal relay on the tipm should be disabled and a new external relay installed. when can i expect this problem to be resolved?

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. update 01/13/16 ma updated 01/25/16.*jb

I have a chrysler recall #r09 (fuel pump relay replacement). after speaking with a fca recall representative, i an told that these parts are still not available, yet my vehicle is a danger to drive! i did research, and my local dealer can get a tipm module which includes the fuel pump relay, in just 2 days. i can have my vehicle repaired in just a week. yet i'm still waiting on parts that fca has "approved" for the repair. fca has still not offered to give me a safe rental vehicle. they just told me to drive my vehicle until it stalls/wont start, or until "approved" parts arrive. after speaking with the recall representative, i was told parts "may" be available by the end of august. i feel fca is doing anything that they can to save money rather than fix my car. i want my car fixed. if "approved" parts are not available by the end of august, i will be filing another complaint with both fca, and nhtsa.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at an unknown speed, the steering wheel seized without warning. the contact pulled over and discovered that the power steering belt was fractured. the vehicle was taken to the dealer where the power steering belt was replaced. on another occasion, while driving approximately 25 mph, the vehicle stalled and the check engine warning light illuminated. the vehicle was not diagnosed or repaired. after being serviced under nhtsa campaign number: 15v115000 (electrical system), the vehicle failed to start intermittently and the check engine warning light illuminated. the manufacturer was notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start. after several attempts, the vehicle was able to start. the failure recurred multiple times. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign id number: 15v115000 (electrical system). however, the parts needed were unavailable to perform the repairs. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was notified of the failure. the approximate failure mileage was 50,000. updated 09/25/15*lj the consumer stated the vehicle as repaired on july 27, 2015. updated 01/04/16.*jb

Please review email chain to chrysler's customer assistance center (note: i had to delete their passive response to my original email since your system limits the number of characters. they provided no real support other than to go to a dealer, which i have multiple times since and they have not identified any issue): dear customer assistance center i do not understand why you have not taken my issue seriously. tonight a similar situation happened. the keyless fob was in a purse on the passenger seat of the vehicle. as my wife exited the vehicle, the doors were somehow locked. she was unable to open the doors from the outside of the vehicle. luckily, again, there was someone of age that could open the doors. however, i have a 2 year old son that is normally in his car seat, and would have no possibility to exit the vehicle in this condition, and this is life threatening as we live in a hot climate, especially in the summer time. my next email and phone call is with nhtsa. this is 100% unacceptable and you have taken my concerns lightly. when there is the first fatality due to this issue, there will be major consequences to chrysler. i will discuss this with nhtsa. regards jody original message follows: ------------------------ us customer service - jeep brand site brief description: safety concern with '13 jeep cherokee comments: this weekend we were presented with a safety concern with our '13 jeep cherokee. my wife had her key in her purse, got out of the vehicle with her purse still in the car. while getting out, the driver's side door partially shut, she was outside of the car but couldn't open any door. my 2 year old son was in the car, but luckily my 6 yr old daughter was able to get out of her seat and open the door, otherwise he would have been locked inside.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while attempting to start the engine, the vehicle failed to start. the contact stated that it took several attempts before the vehicle restarted. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 33,000.

Tl* the contact owns 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle hesitated to start. after several attempts, the vehicle was able to start. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v115000 (electrical system); however, the part was unavailable to perform the repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at 50 mph, the vehicle stalled. the contact was able to restart the vehicle after several attempts. the vehicle was not taken for diagnostic testing. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however the part to do the repair was unavailable. the manufacturer was not notified. the failure mileage was 17,500.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v115000(electrical system); however, the recall part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Oct 7, 2014: nhtsa 14v-391 or fca p36 safety recall repair was done at a local chrysler jeep dealership. apr 30, 2015: vehicle taken to same dealership to check a buzzing sound in the rh sun visor area, service technician could not duplicate the customer complaint. may 19, 2015: sudden acrid smoke odor detected while driving, pulled to curb and turned off motor. some smoke inhalation but no burn injuries to driver. noticed black and white melted areas on rh sun visor, rh vanity mirror and rh headliner. external roof area above the rh sun visor had approximate 3" crack and the paint was split open from the extreme heat, digital photos taken. on jun 30, 2015, we learned the "the source of the fire was not related to the p36 repair, but was for another cause". on jul 10, 2015, we learned the p36 repair plastic shroud was intact and the cause of the fire was found in the wiring harness above the sun visor in the headliner area. chrysler jeep denied our warranty repair request on jul 24, 2015, because the source of the fire could not be traced back to a factory defect in materials or workmanship. on jul 27, 2015, our local chrysler jeep dealer decided to repair our vehicle, at their cost, because we were valued customers, but the decision came the same day a letter was read by the dealership general manager that said we may pursue a remedy using the california lemon law. we found there were more than 91 other similar incidents in 2011-2014 jeep grand cherokee and dodge durango vehicles, and at least 8 more experienced fires after the p36 safety recall repair had been completed. we encourage nhtsa to have fca install circuit breakers in vanity lamp wiring harnesses for 2011-2014 jeep grand cherokee and dodge durango vehicles. our vehicle repair was completed after 13 weeks, on aug 18, 2015

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 7/14/15*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure. ma 08/13/15 updated 12/1/2015 *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number:15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 11/19/15*lj

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system). however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in may of 2015. after contacting the dealer, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v115000 (electrical system); however, the recall part needed was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at various speeds, the vehicle would hesitate to accelerate when depressing the accelerator pedal. the vehicle was taken to the dealer who diagnosed that the fuel pump relay needed to be replaced, but the part was not available. the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in march of 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the vin was not available. the failure mileage was 41,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 15v115000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.