When the car had 8k miles on it, the front rotors went bad i.e. defected and infiniti dealer fixed them and replaced the front pads as a warranty item. now at under 24k miles, the rear breaks are gone bad but the dealer and infiniti corp. are denying they're defected and refuse to fix them. this is my 3rd infiniti, i had before a 2008 g35s, and 2013 g37s, i drive my car regularly in town and highway, no excessive driving, and my rear brakes never went bad on other infiniti cars under 24k miles. i believe the rear breaks have problems just like the front ones did and the dealer considered them defected rotors basically and fixed them as a warranty item. the dealer recommended me to replace them few weeks ago when the car was in the shop for some electrical problem, but the breaks didn't make any noise at the time and i thought the dealer just wants to make some money. but, starting yesterday i heard the grinding sound and that's when i called the dealer back and also talked to infiniti consumer affair, and they refused to cover them.
First of all this is the second instance for this, the first time it happened the dealer dismissed as the drive assist behaving normally. however while my wife was taking our son to school this morning 04-15-16, the steering wheel decided to turn to the right suddenly at 45mph, luckily my wife was able to correct for it by steering in the opposite direction. she then called me and said that something is wrong with the steering of the car and that it kept was pulling to right hard. i told her to find a safe place to pull over and turn the car off and then start it again. after she was able to stop somewhere safely she turned the car off and then restarted it and the steering seemed normal. i have expressed my concerns of the safety of the drive by wire and steering assist to the dealer we bought it from and to infiniti consumer affairs when this happened the first week of owning the car, now that it has happened again have no confidence in the safety of this car, especially with my 3 year old in it. i can not express to the worry i go through every time they drive the car. i intend on contacting both the dealer and infinity consumer affairs but i know what i can expect from them, next step is contacting a lemon law lawyer fro further advice.
First initial incident: around sept/oct of 2015, i was driving in a freeway where there was a heavy traffic. cars were running at a speed of 10-20 mph. i was slowly approaching to a stop by stepping on my brake. that was when my brake would lock on me and the car would not stop to move forward. luckily since i wasnt going fast, i avoided an accident with the car in front of me. recent incident: happened jan/feb 2016, i was on my work's parking lot when it happened again. i hit my company work truck in the rear (my car pretty much got buried under that truck) and caused my car to have a damage on my hood and bumper. i reported this incident to infiniti usa 3/1/2016, great service by the way, telling them all my incidents. i didnt report on my initial incident since i thought it was just a one time thing. what if i drove 70-80mph on the freeway and this happened? my life's at a risk with this vehicle. i drive a lot for work but this cannot keep happening time to time. so after my report to infiniti, they opened my case (will not share my case number) and will send it to a incident specialist. i haven't repaired any of my damage from the malfunction yet because i strongly believe i am not liable for any of this damage. i read one of the complaints on november, 2016, and that person's case got rejected. i am guessing infiniti does not want to agree their malfunctions and blame it on the customer? i am afraid that since i do not have a dashboard camera or anything that will support my story, it may be rejected. but i am willing to act upon their decision if it does not resolve the way how it should be resolved. highly concerned about anyone's safety now driving this vehicle around.
Takata recall tge airbags left my pasenger and i with hurt chests n was painful instead of protective
I was driving on the fwy traffic was slow; my speed was between 20-25 miles ph brakes didn't respond when i applied the brakes i end up hitting the vehicle in front of me luckily nothing happens to the vehicle in front of me i have to leave went to small mechanic shop they said the brake peddle is bend because when i hit the brakes hard to stop.
On numerous occasions while in motion at various speeds the vehicle will audibly alert, brake, steer, and deaden throttle response. these are related to enhanced safety features of the vehicle. the problem is that these occur when there is nothing to avoid or any danger present. these have occurred at high speeds and in situations where they could have caused an accident. my local dealership blamed all issues on the placement of an ez pass transponder. i find this to be completely absurd. infiniti customer care will not assist. i have disabled all of these systems to avoid potentially dangerous situations. i note in the dates that this occured on 10/10/15, however there have been multiple instances. on 10/10/15 the vehicle steering had to be held at 30-45 degrees to the left to keep the vehicle in a straight line.
I was driving 2015 infinity q50 (purchased on 02/28/2015) on lee road, shaker heights, ohio 44120, which had a first scheduled maintenance on 09/14/2015 at the beachwood infinity dealer. i stopped at the intersection of lee road and chagrin blvd. behind a black jeep for waiting traffic. i had my car in drive and my foot firmly on the brake, about few seconds passed and suddenly my car started to move slowly forward while my foot was still firmly on the brake. as my car did not stop, i attempted to push the brake harder and to avoid rear collision with jeep, i turned toward sidewalk, in a moment my car just took off at the speed, hitting fixed objects on side walk, missing some on coming vehicles and by grace of god i managed my car and came on chagrin blvd. without further incidents. i had my dash cam on which has recorded the incident. this incident occurred on 09/18/2015. after few days i notified the infinity and the company issued a claim # 20499682. after seven days mr. terry matt clark, incident investigation specialist, nissan north america inc. called me and told me he can not scheduled the inspection immediately and scheduled on 11/06/2015, during this time vehicle was restored with the damage over $22,000.00 which i claimed thru my auto insurance. on 11/16/2015 i received the letter from mr. clark, denying the problem with the car and not responsible for any claim.
Recently i was sitting at a stoplight about 3rd in line behind a ford explorer. i live in atlanta so stoplights are extraordinarily long. i had the car in drive obviously and my foot firmly on the brake. about 5 minutes into the red light my car starts to slowly move forward while my foot was still firmly on the brake. the movement was similar to if the brake had been released and the car was coasting in drive. fortunately i left some distance between myself and the explorer in front of me, but obviously a moment of panic comes over me when my car is moving forward with my foot on the brake. i attempted to push even harder on the brake with no results, my car is still inching forward closer and closer to the explorer in front of me. the brake felt firm like it should be working. i had to think fast and then slammed the gear shift into park. this finally stopped the moving vehicle in what seemed like only millimeters in time to avoid rear ending the suv in front of me. this is the second time this has happened to me where the car starts to move at a prolonged stop while my foot is on the brake. i'm going to try to replicate the incident in a controlled safe environment today, but needless to say it was a very scary moment and i'm truly worried about the safety on this vehicle.