I copied this from someone posting, since it is exactly the problem i am experiencing and more. 'the engine will just rev higher and higher over 4k revs. i cannot even drive the 25-mile speed limit when this occurs. i have confirmed that the transmission settings are in the standard drive mode during these events. i also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. side sensors work intermitently. it accelerates when releasing the gas pedal but the suv doesn't pick up speed. it makes loud accelerating noise and slows down instead of going faster. heater makes pitching noise. these happened city streets and highways. it's not just one time occurance. my car has only 3100 miles
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. not unsurprising because the pattern of problems is random. service at least admitted the infotainment issues and i was told that this is a common problem that honda is working on a repair involving replacement of the harness. they wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. the problems have only worsened since and now blacking out of the speedometer is the latest safety issue. called honda and asked to have the car replaced, only to be told that i am a liar and the car has not been serviced once yet. the honda representative provided the most disgusting customer service i have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. he lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. i also hope nhtsa will act quickly on this very well known problem and force a solution.
6000 on odometer.collision mitigation system is too sensitive. the "brake" notice will flash on the dash screen at times where is no danger of a collision. at times the system will apply the brakes when there is no danger of a collision. this may result in vehicle being struck from the rear by a following vehicle. from what i understand this a common problem on 2019 honda passports
When open the rear hatch will close unexpectedly without warning and without the key fob or any other switch being pressed. this has happened at least six times. have to either duck away from the closing hatch or grab it to stop it. each time the key fob was in my pocket but was not pressed. i feel the auto lift gate ( foot operated.) feature may be at fault. some times this will occur when standing under the hatch. other times this will occur while walking away from the vehicle. obviously, this a dangerous condition.
Infotainment system and instrument panel both went black today and stopped working for no reason. car has only 3000 miles on it. vehicle was driven to work this morning with everything working. when i started it to go home at end of day neither the instrument panel or infotainment system would work; both were just black screens. have since discovered there is a class action lawsuit filed against honda for infotainment system problems and want to report my issue. extremely concerning situation as car unsafe to drive without instrument panel.
The infotainment information display becomes blank intermittently. data connection loss radio signal loss intermittently when screen is active. speed indicator panel goes blank intermittently. it is currently unknown if safety features are compromised at this time. honda has replaced systems and the problem has reoccurred. given these problems the vehicle is not being driven. these events are while vehicle is in motion on very fat, to slightly bumpy surfaces. harder jarring has not created similar events. this issue has been reported previously. and continues after honda recommended repair.
All four emergency grab handles loose. took car to local dealership to have them tightened and was instead shown that other passports all share the same problem. was told that the loose grab handles are a characteristic by an american honda customer care representative and so unable to be fixed under warranty. numerous other fit/finish issues have been documented with the dealership; loose leather wrapping on steering wheel, loose a pillar trim, rattling from inside drivers side door, loose roof rail trim(both left and right), front headlight black plastic insert is loose on both sides. all of these fit/finish issues are shared amongst many passports as shown to me on the dealership lot and due to this honda will not fix the issues.