I copied this from someone posting, since it is exactly the problem i am experiencing and more. 'the engine will just rev higher and higher over 4k revs. i cannot even drive the 25-mile speed limit when this occurs. i have confirmed that the transmission settings are in the standard drive mode during these events. i also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. side sensors work intermitently. it accelerates when releasing the gas pedal but the suv doesn't pick up speed. it makes loud accelerating noise and slows down instead of going faster. heater makes pitching noise. these happened city streets and highways. it's not just one time occurance. my car has only 3100 miles
The radio displays an error message of 'network communication lost' before the screen blacks out. this happens over and over every time i drive the vehicle. in addition, the screen for the odometer blacks out and i cannot see the traveling speed of my vehicle. i cannot use the federally mandated backup camera as well as the parking sensors. i cannot see the parking sensors. the vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction. there is no need to brake at these times. this occurs very frequently while driving. the last item is the transmission does not want to shift while traveling downhill about 50% of the time when i leave my house. the engine will just rev higher and higher over 4k revs. i cannot even drive the 25-mile speed limit when this occurs. i have confirmed that the transmission settings are in the standard drive mode during these events. i also informed them that the auto high beam feature does not work properly. when another vehicle is approaching from the opposite direction many times it does not turn off and i blind the oncoming driver. i have brought this to the dealership twice and it has not been fixed.
The infotainment center will display a connection error and then shut off while driving. the screen behind the steering wheel will also shut off while driving. the problems seem to occur when hitting a bump in the road small or large. also when this occurs the speakers will crackle and pop if any audio was playing when the issue started. the speakers occasionally will crackle and pop even if there was no audio prior to the issue occurring.
While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. the only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. problem was reported to the dealer service department who says they can't replicate the problem. this occurs while using any audio input sources, including the maps feature in apple carplay. it's very distracting and therefore a potentially dangerous problem while driving the vehicle.
While driving a crackle is emitted from the front speakers. the tuner will blank out and display "check tuner", then the entire instrument pod goes dark. no speedometer, no other instrument information. appears to be doing a reboot , while the car is in motion. seems to be related to turning corners or hitting small bumps in the road. very dangerous because it happens at anytime, regardless of speed you are travelling. suddenly entire dashboard is black. car has approximately 6,000 miles on it, but problem began earlier and has progressively gotten worse.
As we were driving down i-65 in kentucky (driving back home to michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the gps system via "apple play" to determine what exit to take. from prior experince with this "issue", i knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did. it worked, but was not safe on that busy highway.
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. not unsurprising because the pattern of problems is random. service at least admitted the infotainment issues and i was told that this is a common problem that honda is working on a repair involving replacement of the harness. they wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. the problems have only worsened since and now blacking out of the speedometer is the latest safety issue. called honda and asked to have the car replaced, only to be told that i am a liar and the car has not been serviced once yet. the honda representative provided the most disgusting customer service i have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. he lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. i also hope nhtsa will act quickly on this very well known problem and force a solution.
Driving my car on belt parkway, i connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. in the same drive i almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. after few more miles i could pull over, turn off the car, opened the door, close the door, turn on the engine , connect my phone and same problem came out. i have only 465 miles with my car and i already contacted the dealership 2 times regarding this problems. i also ask the dealership to give me my old car back but they refused. what should i do. i am very worried about this car and i don't feel comfortable and safe driving it anymore.
The entire audio/electrical goes out while driving. crackling, popping sounds, sound like small pebbles hitting windshield, or electrical shorts, and then the entire console goes out. back up camera, all audio, navigation, screen fades in and out few times, with the small crackle sounds, then usually a loud crack, and everything goes dark. if you pull over, shut off car, and restart, sometimes it comes back. if you are driving, it maybe restarts in 10-15 minutes, but will continue with shorting out again. brand new vehicle, bought at the end of october 2019. honda does not seem to have fix, or any connections to why some vehicles have this problem, and others do not. i have reached out to the honda corporation, with little response back from them. our garage is doing the best they can, following bulletins on updates for what or how to attempt repair from honda. our new car has been in garage 2 different occasions,november 2019, and february 2020, for days at a time, for the same problem. honda knew this was a problem, and still sold vehicles.
Multiple issues with the infotainment system. the first issue happened around 300 miles, the apple carplay would not connect. had to repeatedly disconnect and reconnect apple xs max. at times the sound would just stop working. switching from carplay, xm radio, and fm would fix the issue. the infotainment completely shut down on july 13th. i tried to "fix" by turning the passport off and on, getting out of the passport and locking the doors, getting back in and starting it. i tried this about 10 times and nothing worked. i drovee straight to the dealership. they quickly disconnected the batter from the passport and this resolved the issue. the issues happened both while the passport was in drive and while in motion. i have also had issues with the driver side mirror not holding memory. the mirror sometimes does a factory reset, so i am finding myself having to reset the mirror every time i go to drive.
Note. all has taken place while in motion except for the restart. started with intermittent speaker crackles. yesterday crackles with radio on reoccurring crackles folled by infotainment screan noting radio signal loss folled by data communications loss. (paraphrasing) follwed by blank screen. followed by blank instrument screen. for some seconds. then all screans became functional. today as radio played there was a loss of sound with visual indication radio operation was continuing as a bump in the road was noted. radio remained silent till later as engine was restarted. radio then sounded through speakers.
While driving in motion and running over slightly bumpy surface i will hear static in the speakers after hitting a few more bumps the audio will shut off. then the infotainment screen with either say 'fm radio unavailable' or 'network communications lost' following this the infotainment screen will either reboot or stay off until the car is restarted. in some cases when the infotainment screen went off the driver screen that displays speed, rpm and other safety warning message shuts off and reboots while driving in motion which is very distracting and unsafe. i have had my 2019 passport at the dealer four times where they have checked connections, replaced wiring harness and even replaced the driver screen module. weeks after this last fix the same issues happened again and now both screens are blank and will not come back on after restarting the car. it is heading to the dealer for yet another diagnostic. note during most of these issues i was using car play but have also experienced it just using fm radio. the problems usually don't surface till after driving on a bumpy road.
Tl* the contact owns a 2019 honda passport. while operating the vehicle, the instrument cluster suddenly shut off. the vehicle was not diagnosed or repaired. royal honda (2633 n. hullen st, metairie, la) was contacted in reference to the failure. the manufacturer was not notified. the failure mileage was 2,700.
Tl* the contact owns a 2019 honda passport. while driving at any speed, the bluetooth seized after a few minutes of driving. also, the clock and radio did not automatically set to the contact's current location. there was no warning indicator illuminated. the system restarted after the vehicle was turned off and restarted. the vehicle was taken to dch kay honda (732-982-2732, located at 200 nj-36, eatontown, nj 07724), but the failure could not be duplicated. the failures recurred. the manufacturer was made aware of the failures and stated that there was a computer update that should have been performed. the contact was provided case number: 09932490 and was referred back to the same dealer; however, the dealer stated that there was no update. the vehicle was not repaired. the failure mileage was approximately 2,000.
The infotainment system fails while using airplay, causing navigation, audio, bluetooth failure and the rear camera goes out as well. when trying to reboot by turning off the car, the engine stays off but the info system runs darkly in the background. battery died overnight. battery reconnect seemed to work but being that this happened twice and i got lost once as a result, i avoid plugging in my phone. this is outrageous, it's all over the internet and no one is stepping up. what about the lemon law? where's our protection?
Vehicle returned today for the third time. same issues: will not come out of park, 10 warnings. let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. one added issue: at the dealership when closing the door there is several beeps indication the key is still inside the vehicle. the keyfob is not in the vehicle or anywhere near!! vehicle stationary in garage at home.
Vehicle would not come out of park, it was stationary. first time 3/27/19 picking up new at dealership. second time 4/10/19, parked in my garage. both times numerous warning codes displayed. in my garage 10 warning codes displayed, ran motor for several minutes and turned off. restarted later and 7 warning codes displayed and vehicle would go into drive. drove to dealership, made appointment for service 4/11/19. dealership found multiple battery low codes stored from when battery died on lot. technician noticed a ham radio antenna mount on the cross bar and reported the unknown accessory attached to the cross bar could have something to do with vehicle codes being set. as of this date all the parts to install a transceiver have not arrived. the unknown accessory is just a mount and at the dealership inspection it has a ground wire, 14 gauge thhn, connected to a bracket. when the antenna is installed it must be grounded to frame. i'm including jpegs of antenna mount. also i have supporting emails detailing when the parts will arrive to my po box and or street address. a transceiver has not been installed in the vehicle! there has not been any electrical connection to the battery/vehicle!