Tl* the contact owns a 2013 ford fusion. while driving 70 mph, the front driver side door opened independently and failed to close. the contact had to tie the door down in order to safely continue driving. the vehicle was taken to the dealer, where it was diagnosed that the locks malfunctioned and needed to be replaced. the vehicle was repaired; however, the failure occurred twice before with the front passenger door and rear passenger door. the contact requested that the manufacturer replace the lock for the only door that had not malfunctioned; however, the manufacturer refused until a failure occurred. the manufacturer was made aware of the failure. the approximate failure mileage was 53,000.
Tl* the contact owns a 2013 ford fusion. while driving at an unknown speed, the front and rear passenger side doors opened without warning. the failure recurred on two different occasions. the vehicle was taken to the dealer. the technician diagnosed that the door latch was defective and needed to be replaced. the manufacturer was made aware of the failure, but did not offer any assistance since the vehicle was not included in nhtsa campaign number: 15v246000 (latches/locks/linkages). the vehicle was not repaired. the failure mileage was 25,000.
My door latches have broken on three of my four doors. each time it is like pulling teeth to get a part. on the second time, i went in to get it fixed, it took 2 1/2 weeks. asked dealership to check the other two doors, said fine. the next time i open the door that was "checked" door would not close.. had to bring it back and told them i would not leave with out other doors being fixed. the dealership fixed the broken one, but told me they can not fix the other one until it is a problem . the recall notice says wait for dealership to contact when parts available unless currently experiencing concern with vehicle. this is a hazard to my safety and other drivers. allowing some one to drive with doors that can come loose, when 3/4 have had a issues. i don't feel safe. plus i am paying for a car that is not fully up to standard. it is like driving a bomb with a clock that you don't know when it will go off. the dealership is hiding behind being a franchise and not part of ford. people's safety should be the number one issues. if this is happening to me how many other people are on the road in the same situation. . thanks concern owner and driver
Tl* the contact owns a 2013 ford fusion. the contact received a recall notice for nhtsa campaign number: 14v579000 (air bags, seats) in january of 2015; however, the part to do the repair was not available. the contact felt the manufacturer exceeded a reasonable amount of time. the manufacturer was made aware of the issue. the contact had not experienced the failure. updated 7/21/15*cn the consumer received another recall regarding pawl spring tab inside the door latches. updated 08/04/15*jb
My passenger doors both would not latch and came open after leaving a parking space...updated 05/07/15 *bf updated 9/16/2015 *js
Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 5 mph, the front passenger door automatically opened and was unable to latch the door. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 70,000.
Tl* the contact owns a 2013 ford fusion. while driving approximately 45 mph, the front seat passenger noticed that the front passenger door was not secure. after stopping the vehicle, it was discovered that the door would not remain shut. the vehicle was taken to the local dealer (hixson ford, 2506 s. macarthur dr, alexandria, la) where it was diagnosed that the door latch was faulty and needed to be replaced. all four door latches were replaced per nhtsa campaign number: 17v210000(latches/locks/linkages). the contact recently discovered that the front driver's door experienced the same failure listed in the recall and after the remedy repair had been performed. the manufacturer was not notified of the failures. the failure mileage was 60,000.
Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 14v597000 (air bags, seat belts) and 15v246000 (latches/locks/linkages), however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 14v597000, 15v246000 (air bags, seat belts, latches/locks/linkages); however, the parts to remedy the defect were not available. the contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 15v246000 and 14v597000 (air bags, seat belt, latches/locks/linkages); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the contact's door opened while driving at an unknown speed. the failure mileage was 18,005. updated 8/19/15*cn the vehicle was repaired. updated 9/30/2015*js
Tl* the contact owns a 2013 ford fusion. the contact stated that the drivers and the passengers side doors had to be opened and closed several times before the door latched. the failure recurred on several occasions. the contact received notification of nhtsa campaign numbers: 14v597000 (air bags , seat belts) and 15v246000 (latches/locks/linkages) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the failures. the approximate failure mileage was 18,000. parts distribution disconnect. vin tool confirms parts not available....updated 01/25/16 *bf *tr
Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 15v246000 (latches/locks/linkages) and 14v597000 (air bags, seat belts); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware. the contact had not experienced a failure. updated 09/10/15*lj
In october 2012 i purchased a 2013 ford fusion se 1.6l engine with eco boost, which now has approximately 26,000 miles on it. the left side hood latch is not functioning properly preventing the hood from latching securely on that side. it is a significant concern for me that the hood may release in full while the vehicle is in motion. the overall safety of this vehicle becomes of greater concern to me given this recent issue in light of the three prior safety recalls on this specific fusion model. *tr
Tl* the contact owns a 2013 ford fusion. the contact stated that while traveling approximately 30 mph, the front passenger side door handle fractured. the vehicle was merged to the side of the road, where the contact made a temporary adjustment to the door handle. the vehicle was taken to an authorized dealer. the technician diagnosed that the door handle needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 6,500.
The front passenger door opened and would not close. the plastic latch assembly failed to secure the front passenger door. the dealership service department was contacted immediately. advised by service manager to wrap seat belt around handle of door and fasten to secure door in order to drive the vehicle to the dealership to address issue. the dealership service department note describes the issue as an "insufficient latch". the cause noted in the service departments review was that the latch assembly "does not operate properly". the corrective action documented and completed by the dealership service department was to remove and replace the front passenger door latch assembly (part # fmc be8z 5421812 b / note: insf description: latch). *tr
Tl* the contact owns a 2013 ford fusion. the contact stated while driving approximately 20 mph, the front passenger's side door opened independently. the contact stated that the passenger had to hold the door shut. the vehicle was taken to a dealer where the technician diagnosed that the front passenger's side door latch and mechanism needed to be replaced. the failure recurred on the rear passenger's side door. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 11,000.
Passenger side door will not latch. does not stay closed. *tr
Rear passenger side door would not lock. car was towed to dealership. service advisor said it was the 4th fusion with the same problem and was waiting on parts. door latch on rear pass. door was replaced. *js
Tl* the contact owns a 2013 ford fusion. the contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. the contact also stated that the doors did not always lock using the keyless entry system. the vehicle was taken to the dealer where the failure could not be replicated. the manufacturer was unable to provide assistance without the failure occurring during diagnostics. the failure mileage was 15 and the current mileage was 3,200. updated 2/19/13 *cn