Problems with 2011 Ford Fusion ELECTRICAL SYSTEM

This happened sometime back, however it could be related to your current investigations. when i had approx 1900 miles on the car and while i was going around 70 mph, the car went into limp mode and i lost all throttle control. after nearly getting hit from behind from a truck (cause i lost speed), i managed to pull over to safety and saw i had no throttle response. i turned off the car, and then turned it back on to find it out it wouldn't start. so i turned it off once again, waited 20 or so seconds, and turned the car back on and proceeded to work. later on that night, i pulled the codes off the system and kept them as pictures (p2104 and p2112) just in case the codes cleared (cold cycle). sure enough i go to the dealer the next day, no codes found and there is nothing they (ford) can do. i showed them the pictures, however i was still turned away. later on at around 7500 miles, this happened again and this time i was close enough to the dealer to run the codes. they performed tsb 11-4-23 on the engine throttle body and ecu, and installed a new wiring harness. little did i know at the time, but this states that under rare conditions the engine will emit those codes while the wipers are on. *tr

Tl* the contact owns a 2011 ford fusion. the contact stated that the icons and buttons that were used for turning on the air conditioning, heat, radio and other components was too hard to reach. in addition, the contact stated that it would be hard to see the buttons for senior citizens. the contact would for the vehicle design to be changed with senior citizens in mind. the manufacturer was not made aware of the failure. the current mileage was 6,000 the failure mileage was unavailable. updated 09/05/12*lj

Original incident occurred in june 2011. vehicle lost all acceleration unexpectedly and was towed to dealership. vehicle was only 6 months old and throttle body was replaced under warranty. has subsequently happened two more times. the second time the dealership service could not recreate the problem. the third time was july 2013. again vehicle was towed to dealership. advised that it was again a failure of the throttle bottle. part alone will be $400 to replace and will not be available for 10 days to 3 weeks. this will be the third throttle bottle on a car that is less than 3 years old. the failure poses a severe safety risk if occurs on high speed highway while in middle or left lanes. *tr

Letter sent oct. 2011. customer unhappiness department ford motor company p.o. box 6248 dearborn mi 48126 gentlemen and/or ladies: i have owned a ford (fusion se) for several months and every time i take it out of the garage to drive i am afraid. i am afraid because as soon as i leave the garage i have trouble seeing the red needle that should be telling me how fast i am going. in the garage, i see the speedometer needle easily. the few times i have driven at night (at age 90, i try to avoid night driving) i could see it quite well. but in any daylight the big needle tends to disappear, and on bright sunlit days i usually cannot see it at all in the fraction of a second i take my eyes off the road to look down at the dashboard. curiously, the smaller needle on the right that tells me the temperature of the radiator fluid shows up better than the -- much more important -- large needle that should tell me the speed. the order writer at my dealer says there is nothing they can do except turn up the dial that controls brightness of the needles which have, he says, lights inside them. i had already done that. in my judgment, a white needle would show up better than the red one. can anything be done to make my driving safer? do i need to trade for another make of car so i can feel safe when i drive? ******* their reply said, in effect, "tough luck kid; we can't afford to solve all problems." *tr

The windows and sun roof on my ford fusion 2011 opens on their own when no one is around the car. my car was 200 miles away from me and friend found windows and sunroof opened. had to make trip to car in order to close windows. ford dealer said that this could not possibly happen even though the taurus had the same problem. *tr

Tl* the contact owns a 2011 ford fusion. the contact stated that he was unable to tow the vehicle without the battery going dead. the dealer advised the contact to connect a battery disconnect however, when the battery disconnect was added, the vehicle being towed had no auxiliary brakes. the dealer also advised the contact to disconnect some fuses underneath the vehicle but due to the contact's physical condition it was impossible. the manufacturer was made aware of the failure. the current and failure mileages were 4,006. updated 07/20/11*lj updated 01/30/12

I have experienced multiple instances of losing power steering both while stationary and driving. the car generates a "power steering assist fault" and "service power steering now" error message. often after turning off the car and restarting (sometimes taking several times), the fault will clear and the car operates again normally; however, this has recurred at least 3-4 times in the four years i have owned the car. this also occurs while driving, which would present a significant safety hazard for someone unlike myself who does not have prior experience with manual steering vehicles that can adjust on the fly. when taken to the dealer for diagnosis/assistance several times, i am told they cannot diagnose it unless it is actively showing the error code (which is not feasible as the codes clear after the car is turned off, and typically would require either a tow to a dealership or the ability to drive straight to a ford facility at the precise time the incident occurs, without turning the car off at any point) and thus it does not get addressed or fixed. i have read several other reviews of others having the same issue with this same make and model, and many have resulted in highly costly recommendations for repair which do not fix the problem. i see that nhtsa currently has an investigation ongoing regarding this same issue, and as such wanted to ensure i did my part by formally documenting another instance of this problem, as i felt ford's report that it is an isolated incident only affecting 3 in 1000 cars seems highly questionable given the extent of others reporting the same failures in a limited number of these cars of the same model year sold, and those being limited only to those (unlike myself, up until this juncture) who elected to take the time to enter an internet complaint. *tr

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving 60 mph, the vehicle stalled as the wrench warning icon illuminated. the contact mentioned that the vehicle jerked violently when the failure occurred. the vehicle was merged to the side of the road where the vehicle was restarted. the vehicle was taken to the dealer. the technician stated that the throttle body, engine valve and fuel system needed to be cleaned and the power control module needed to be reprogrammed. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure. the approximate failure mileage was 53,552 and the approximate 160,000.