Media
General information
There may be different media sources and connections available depending on the country and the vehicle equipment. For example, you can play media files using a connected USB drive or connect your mobile devices to the USB ports with charging function and operate them through the MMI. Media and format restrictions: the MMI (including the USB storage device connection) was tested with a variety of products and media on the market. However, there may be cases where individual devices/media and media files may not be recognized, may play only with restrictions, or may not play at all. Restricted functionality: reset the MMI to the factory default settings if functionality is restricted & page 232.
| Rights Management: please note that the media files are subject to copyright protection. Files that are protected by DRM and are identified with the symbol f will not play. Data security: never store important data on CDs/DVDs or mobile devices. Audi is not responsible for damaged or lost files and media. Loading times: the more files/folders/playlists there are ona storage medium, the longer it will take to load. To reduce the amount of time it takes the media files to load, use a storage medium that only contains media files, and create subfolders (for example, for each artist or album).
Additional information: when playing, audio files are automatically displayed with any additional information that is stored (such as the artist, track and album cover). If this information is not available on the medium, the MMI will revert to the local Gracenote metadata database or search online if necessary. See > page 224, On») Incertain countries.
line additional data. However, in some cases, the additional information may not be displayed.
Read the information about Audi connect, and be sure to note the connectivity costs section Qin General information on page 189.
DVD drive”) General information
Applies to: vehicles with a DVD drive The functionality of individual storage mediums may be limited due to the variety of blank CDs/ DVDs available and the various capacities. Audio CDs or video DVDs with copy protection, CDs/ DVDs that do not conform to the standard, and multisession CDs may have limited playback or may not play at all. Audi recommends finalizing the recording process when creating multisession CDs. Multisession DVDs are not supported.
To reduce the risk of damaging the drive and data carriers: — Always store data carriers in a protective
sleeve and do not expose them to direct sunlight
— Do not use damaged, dirty, or laminated data carriers
— Do not use single CDs/-DVDs with a 3.1 inch (8 cm) diameter, non-circular CDs/DVDs (shaped CDs), cleaning CDs, and protective rings
— Never force CDs/DVDs into the drive. Discs are pulled in automatically.
The thermal protection switch stops playback temporarily when outside temperatures are too high.
Media
DVD drive
Applies to: vehicles with a DVD drive
Fig. 140 Glove compartment: DVD drive
Loading a CD/DVD
» Slide the CD/DVD straight into the DVD slot @)
with the label facing up. The CD/DVD will be automatically pulled in.
Ejecting a CD/DVD
» Press the button @).
The CD/DVD is pulled in again automatically if it is not removed from the DVD slot within approximately ten seconds after ejecting it. The DVD drive is accessed and operated through the MMI page 220.
= Playback cannot be guaranteed with media files that have a high data rate.
— Always read the chapter > page 216, General information.
Bluetooth audio player Applies to: vehicles with Bluetooth audio player With the Bluetooth audio player, you can play music wirelessly through the MMI from your Bluetooth-capable mobile device (such as a cell phone). Requirement: the vehicle must be stationary and the ignition must be switched on. The Bluetooth settings will open on your mobile device during the connection setup. The Bluetooth function and visibility of the MMI page 232 and mobile device must be switched on.
Connecting a mobile device
» Applies to: MMI: Select on the home screen: MEDIA > Source > Connect external device > New connection. The available Bluetooth devices will be displayed after several seconds.
> Press on the desired mobile device in the list of displayed Bluetooth devices.
> To update the list, press Q.
APIN for a secure Bluetooth connection will be generated. > Confirm the PIN on your mobile device. After connecting successfully, the mobile device will be displayed in the Connected devices menu asa Bluetooth audio player. Playing media ~ page 219.
— Check for any connection requests on your Bluetooth device.
— Multiple Bluetooth audio players can be paired with the MMI, but only one at a time can be active as a Bluetooth audio player page 232.
~The supported media functions (such as shuffle, list view, categories, search, options) depend on the Bluetooth device being used.
— Note the volume setting on your Bluetooth device. Audi recommends setting your mobile device to the maximum volume when using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices can be found in the database for tested mobile devices at www.audi.com/bluetooth.
Online media Applies to: vehicles with Audi connect Infotainment and online media You can play and operate various online media services, such as music streaming services, using the MMI.
Requirement: a supported online media service must be available in the country where the vehicle is being operated. you must be logged in to your myAudi account in the vehicle.
Media
Connect online media > Connect the MMI to the Internet page 189.
» Applies to: MMI: Select on the home screen: MEDIA > Source > Streaming services. All supported online services in your country will be displayed for the user that is logged in.
» Press on the desired online media service and follow the system instructions.
After successfully logging in, the online media service will be available as a media source. Starting online media
» Applies to: MMI: Select on the home screen: MEDIA > Source > an online media source.
Always follow the information found in > A\ in General information on page 189. ;
— Read the information about Audi connect, and be sure to note the connectivity costs section >@ in General information on page 189.
— There generally are additional costs when using an online media service account, especially when it is used internationally.
Depending on the Internet connection and network traffic, the connection may disconnected when online media sources are playAmazon Alexa Applies to: vehicles with Amazon Alexa Integration You can play various Amazon Alexa content using the MMI. The voice recognition system is used to operate it. Requirement: Amazon Alexa must be activated page 29.
» Start Amazon Alexa using the voice recognition system.
> Applies to: MMI: Select on the home screen: MEDIA > Source > Alexa.
Always follow the information found in > A. in General information on page 189.
Read the information about Audi connect, and be sure to note the connectivity costs section = page 189.
Multimedia connections USB adapter
Fig. 141 Audi Genuine Accessories: USB adapter
You can connect your mobile devices to the MMI using the USB ports with charging function with a USB adapter, and charge the battery at the same time. You can purchase the USB adapter cable from an authorized Audi dealer or at specialty stores: @ USB adapter for devices with a micro USB connection @ USB adapter for Apple devices with
a Lightning connection @USB adapter for devices with USB
type C connection
Handle the USB adapter carefully. Do not allow it to be pinched.
Apple devices with a dock connector can only be charged using a USB adapter designed for devices with a dock connector. Data cannot be transmitted.
Media
Connect your mobile devices to the USB ports in order to operate the devices through the MMI and charge the batteries. The USB ports are located in the storage compartment under the front center armrest and are labeled with the + symbol. If multiple USB devices are connected to the USB ports (for example, a smartphone and a USB flash drive), any of these devices can be used as the playback source. Connecting or charging mobile devices using a USB adapter
» Connect he matching USB adapter to a USB
port and to the mobile device, such as a smartphone.
The battery will charge automatically. Mobile devices connected to the USB ports are started and operated using the MMI = page 220. Disconnecting a mobile device from the USB port
» Remove the USB adapter cable from the USB
port.
Driving requires your complete and undivided attention. As the driver, you have complete responsibility for safety in traffic. Never operate mobile devices while driving, because this increases the risk of an accident.
— Disconnect the connector from the USB port carefully to reduce the risk of damaging them.
— Use a USB extension cable to connect devices that have an integrated USB connector (such as a USB stick) to reduce the risk of damage to your USB device and the USB port.
— Extremely high or low temperatures that can occur inside vehicles can damage mobile devices and/or impair their performance. Never leave mobile devices in the vehicle in extremely high or low temperatures.
— Always follow the information found in > page 83.
— When you switch the ignition off, the USB ports will still be supplied with power until the energy management system switches them off.
— Do not use additional adapter cables or USB extension cables to connect mobile devices to USB ports that already have a cable or that must be connected with a USB adapter cable (* page 218, fig. 141). Using an additional adapter or US extension cable may impair functionality.
— Functionality is not guaranteed for mobile devices that do not conform to the USB 2.0 specification.
— USB hubs are not supported. — Video playback through the USB ports is not supported on Apple devices and MTP devices (such as smartphones).
— iPod touch or iPhone malfunctions also affect the operation of the MMI. Reset your mobile device in these situations.
— Audi recommends updating the iPod touch or iPhone software to the latest version. Refer to your mobile device owner's manual for more information.
— USB adapters on the USB ports will support iPod touch or iPhone devices from the Sth generation or newer with a lightning connector.
—A selection of supported devices can be found in the database for tested mobile devices at www.audi.com/mp3.
Playing media
The following sources can be selected depending on the country and vehicle equipment: —Alexa page 278. — USB device page 219. - DVD = page 217. — Connect external device: you can connect external devices via Bluetooth and use the
Media
Bluetooth audio player @ page 217, or you can connect an external device directly to the USB port with charging function * page 279.
— Streaming services > page 217.
Accessing media Playing media files using the MMI
» Applies to: MMI: Select on the home screen: MEDIA > Source > a source. Depending on the connected device or online media service*, the symbol for a source may change. The device name may be displayed (for example: myPhone).
» Select a track from the categories in the media center page 220.
Playing media files using the multifunction steering wheel Requirement: a media source must contain media files page 219.
» Select the radio/media tab in the instrument
cluster.
» Press the [=] button to toggle between the radio and media or to select a different source.
» To select a media file/source, turn and press
the left thumbwheel.
G) Tips —For safety reasons, the video image is only
displayed when the vehicle is stationary. Only the sound from the video plays while driving.
~ Applies to: multifunction steering wheel: Depending on the selected function, opera tion through the MMI may be required.
Fig. 142 Upper display: media center
There are various categories available in the media center. You can also search for media files across sources. The current music track continues playing while you search the MMI. Opening the media center > Applies to: MMI: Select on the home screen: MEDIA > Source > a source > a category.
@ Source symbol The symbol for the source that is currently in use is displayed. Depending on the connected device or online media service’, the source symbol may change. As an example, a USB stick is shown connected to the USB port with charging function.
@ Source device name The device name of the source that is currently in use is displayed. @ Categories The media center will display categories depending on vehicle equipment, the connected device, the content of the selected source, and the connection type: — Last played tracks — Artists — Compilations — Composers — iTunes Radio — Audio books — Podcasts Genres -Videos —Tracks — Albums Other categories may be available depending on the service.
Playlists All playlists and smart playlists in the source are displayed. Smart playlists ~ Last played tracks ~Most played tracks
Media
Folders
The folder structure or track/chapter list is displayed. Note ‘Applies to: vehicles with Audi connect Infotainment — Cloud services and the iTunes radio category always require an Internet connection.
— Read the information about Audi connect, and be sure to note the connectivity costs section >@ in General information on page 189.
@) Tips = Only the categories supported by the medium/service are available.
= For safety reasons, the video image is only displayed when the vehicle is stationary. Only the sound from the video plays while driving.
= When synchronizing a mobile device with Cloud services, playlists may display incorrectly in the MMI. Use the media center in the device.
— Applies to: iPod touch/iPhone: Note the information about the USB port with charging function and the supported devices > page 218.
Fig. 143 Upper display: left side: playback view, right side: playlist
Operating
» Applies to: MMI: To open the playback view @, select on the home screen: MEDIA > Source > a source > a category (for example, Artists > Album) > a track.
» To open the playlist @, select List in the playback view @.
The following functions may be available depending on the selected media source and the vehicle equipment:
DVD functions — Switching to the media functions: press on the Applies to: vehicles with a DVD drive upper display. Select: ~ > select a chapter, or Requirement: the vehicle must be stationary and start the movie in the DVD main menu and a DVD must be playing. The following functions are available in the playback view:
press on the upper display. — Adjusting the aspect ratio: press on the upper
display. Select: Aspect ratio > an aspect ratio > OK = table on page 223.
= Display the DVD main menu: press on the upper display. Press DVD menu.
— Using the DVD main menu: press the desired function.
Media
Not all functions are available in every source and on every touch display.
Free text search Applies to: vehicles with free text search You can search across all active sources, for example for tracks and artists. Opening the search Requirement: the selected source must support the search function. > Applies to: MMI: Select on the home screen: MEDIA > Search.
Entries that contain the entered search term are listed in the results list. Each result is marked with the symbol for a category in the media center page 220. You can search for the following categories: — Artists ~ Albums ~Tracks — Genres — Videos
Options and settings
Context-dependent functions and settings may be available depending on the country and vehicle equipment, the selected source, the connected mobile device, and the connection type. Requirement: the playback view must be displayed @) > page 221, fig. 143.
» Press More @). Play more like this The track currently playing is quickly analyzed for features such as artist, genre, mood, and beat, and a smart playlist with similar tracks will be shown.
1 Depending on the DVD, this may not be possible during playback.
Language”) You can set the language manually. The availability of the language and audio format depend on the video DVD.
Subtitles”) You can manually select subtitles for playback. The languages available depend on the DVD. Aspect ratio Audi recommends the Auto setting for the picture format. If you press on an aspect ratio, you will see a preview of the setting on the screen. Press OK to apply the selected aspect ratio. The following table gives an overview of the aspect ratios. The possible aspect ratios depend on the source or video file being played.
The MMI detects the picture format of the source and displays the image in the optimal ratio.
The image is fixed in the corresponding ratio. Select one of these options if the image is distorted or a section of the image is cut off or blurry when Auto is selected.
The image is enlarged to fill the
zoom entire display. ‘The image is displayed in the ratio of the source format. Select this
Original _| option if the image is distorted or a section of the image is cut off or blurry when Auto is selected.
Accessing settings
» Applies to: MMI: Select on the home screen: MEDIA > &.
The following settings may be available, depending on the country and vehicle equipment:
Media
Online additional data Requirement: the MMI must be connected to the Internet. A data plan must be available page 193. When the function is switched on, additional information (such as album cover, artist, track) will be loaded depending on the availability. DVD parental control Playback of video DVDs can be restricted based on age restrictions using parental control. Displaying the DVD parental control menu
» Applies to: MMI: Select on the home screen: MEDIA > } > DVD parental control.
» Enter the PIN for parental control. The PIN set at the factory is 1234.
» Press OK. Switching the rating level on and off
Requirement: the DVD parental control menu must be displayed.
» Select: Set rating level > select a rating level
(for example, level 5) >“, or:
» To remove all restrictions, press Off.
Eight different protection levels can be set for parental control. If you set the parental control level at level 5, all DVDs from levels 1 - 5 can be played. Video DVDs with a higher level will not play. Changing the PIN Requirement: the DVD parental control menu must be displayed. > Select: Change PIN > enter a new PIN for parental control > OK.
> Repeat the entry and press OK.
— Not all video DVDs have parental control. ~The protection levels for the parental control are based on the US standards from the Motion Picture Association of America (MPAA). Note that the age levels for video DVDs in European countries may differ.
—PIN entry for parental control will be locked for approximately one minute if you enter the incorrect PIN three times in a row. The PIN can only be reset by an authorized Audi dealer.
Supported media and file formats Overview
The DVD drive and the USB storage device connection may support media files with the following properties, depending on the country and vehicle equipment:
DVD drive: audio CDs (up to 80 min) with CD text (artist, album, song)*, CD-ROMs with a capacity of up to 700 MB; DVDR/RW; DVD video; DVD audio with audio tracks that are compatible with a DVD video player; USB ports with charging function: mobile devices page 278 (such as an iPhone, MTP player, USB storage device in “USB Device Subclass 1 and 6” that conforms to USB 2.0: USB sticks, USB MP3 players (Plug-and-Play-capable), external USB flash drives and hard drives USB storage device: exFAT, FAT, FAT32, NTFS USB storage device partitions (primary/logical*): 2 per USB connection CD/DVD file systems: 1509660, Joliet, UDF
‘Supported media
File system 224
Media
Album cover: GIF, JPG, PNG with max. 800x800 px. The album cover
Metadata from the medium or from Gracenote" is displayed, depending on availability.
Playlists .M3U; .PLS; .WPL; .M3U8; .ASX
DVD drive: max. 1,000 files per medium Number of files USB mass storage device: max. 50,000 files per medium; max. 1,000
files per playlist/folder
Format File extension MPEG 1/2 Layer 3 -mp3 Windows Media Audio 9/10 |.wma Up to maximum 320 kbit/s
48 kHz sampling frequencies
MPEG 2/4 ma; .m4b; .aac Opus opus; .0gg; .oga FLAC flac ALAC ada 48 kHz sampling frequency Monkey's Audio
Format File extension MPEG 1/2 -mpg; .mpeg MPEG4 AVC (H.264) -mp4; .m4v; .mov; avi
up to maximum 15 Mbit/s and 1920x1080 px at maximum 30 fps
Windows Media Video 9 -wmvy; .asf MPEG-H (H.265/HEVC) -mp4; .mov vP8/VP9. .webm Flash video flv; fav ~The media sources do not support the Windows Media Audio 9 Voice format.
— For compressing MP3 files, Audi recommends a bit rate of at least 160 kbit/s. The display showing the remaining play time may differ for audio files with variable bit rate.
— Special characters (such as those in ID3 tag information) may display differently or may
Troubleshooting The information that follows lists some troubleshooting options. They depend on the equipment.
not always display, depending on the system language.
~The manufacturer of the storage device can provide information about its “USB Device Subclass”.
— Some MTP player functions are not supported, such as rating music tracks and video playback.
Media
USB ports with charging function/ Bluetoothaudio player: the mobile device is not supported.
Read the instructions in the chapter page 278, Multimedia connections/= page 217, Bluetooth audio player.
USB ports with charging function: the mobile device is not recognized asa source.
For many mobile phones or mobile devices, playback is not possible when the battery level is too low (less than 5% charge level). The mobile device will only be recognized as a media source in the MMI after connecting if the battery charge level is sufficient.
USB ports with charging function: malfunctions during audio playback through an iPod touch/ iPhone.
The Bluetoothaudio player function is switched on. Switch this, function off * page 237 when you are not using the Bluetooth audio player.
USB ports with charging function: audio playback through the connected mobile device is not possible.
Make sure the USB mode M7P is selected in the settings on your mobile device.
Bluetoothaudio player: interference with track display and audio playback.
Playback interference can occur when using the Bluetoothaudio player if a music player app from a third party provider is open. Audi recommends using the integrated media player on your Bluetooth device (such as a smartphone).
Online media: no playback of online media. Check if a data plan has been purchased for the applicable country and itis available > page 193.
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